Rated 5 out of 5 by jj1949 Very reasonable and comfortable for NY visits
We have stayed here numerous times. Besides being reasonable (by NY standards), it is very comfortable and a very friendly staff. In short, whether on business or pleasure would definitely consider this hotel if you are seeking something comfortable without breaking the bank.
February 4, 2013
Rated 5 out of 5 by dreibede Beautiful facility, great view, convenient
The hotel and my room were beautiful. Everything worked.
My room was on the 21st floor - the view (southward) is awesome. The elevator service was excellent.
Great fitness center.
February 4, 2013
Rated 5 out of 5 by kim4pt Amazing stay with outstanding service
We needed a place to stay that offered parking in the city and the ability to hold our belongings for an extended time beyond checkout.. They were extremely courteous and helped us with every need from forgotten toothpaste to making sure our car was ready for us when we returned from a long day in the City. Outstanding! Would stay here again and again! Rooms were very, very clean!!
February 3, 2013
Rated 5 out of 5 by Michele64 We had a great stay
We recently stayed at 4 Points Sheraton SoHo while attending a wedding in NYC. We were very happy with our accommodation. Staff very friendly and helpful.
January 31, 2013
Rated 5 out of 5 by TomMc Excellent!
Excellent! Restaurent has really improved from 2 years ago!
January 27, 2013
Rated 2 out of 5 by EW2011 Great stay turned bad
I've enjoyed this hotel for some 20-30 nights over the past two years; great location, friendly/helpful staff, nice restaurant, etc... On this stay, I got food poisoning at another restaurant on my second to last night. Nothing's worse than being sick abroad, so I decided to check out one day early and return home. The check out staff was very nice and in noticing how many nights I have stayed at this 4 Points, offered to take care of my last night. Just then a Supervisor interrupted her and said I would be charged for the night unless they could sell my room to another guest. When I received a revised bill via email, sure enough, the final night was added. What a punch in the face to a sick Platinum customer and former loyal hotel guest.
January 26, 2013
Rated 5 out of 5 by Tim71 Good Option in Soho
I have stayed at this hotel probably 100 times in last two years and the staff is consistently a bright spot. Incredibly friendly and helpful. There are not a lot of upgrades for Platinum members, but I did get upgraded to the Penthouse last time. Most of the rooms are small but fine for business trip, but the penthouse suite has an amazing view of New York Skyline and cathedral ceilings with windows to match. Well worth spending on the suite if on vacation.
Ideal location if you work or play in Soho.
January 25, 2013
Rated 5 out of 5 by Cchecat Awesome Hotel, Great Value
I stayed here for business, in a King City View room. I highly recommend. Location was prime, I was able to walk every where I needed to easily.
Room was nice, clean and a good size (for NYC). I loved having a robe, free bottle of water and free wifi. Only recommendation - would have been nice to have a mini fridge in the room. I didn't get to use their gym but it looked very nice too. Service was top notch. I'll be back.
January 22, 2013
Rated 3 out of 5 by Peter ok for the money
Good SOHO location but small rooms, lobby and bar. Also very slow elevators and internet. Very clean and nice staff.
January 22, 2013
Rated 5 out of 5 by Emattos3 Excellent location
Excellent location in Soho. Good room size, great sheets in the bed. The towels are not excellent, but are good enough.
January 19, 2013
Rated 5 out of 5 by travelbug27 Four Points SoHo Impresses
A convenient location one block from the Houston subway stop made this my hotel of choice in NYC. In the future it will be my choice in large part due to the friendly service of the staff, free (and fast) wifi, free business center printing and comfortable room.
January 17, 2013
Rated 4 out of 5 by mhjgb perfect accommodations!
this hotel totally met my requirements. In fact...it was so quiet during the night I forgot I was sleeping in NYC!
January 15, 2013
Rated 4 out of 5 by dan67 fantastic
have stayed here a few times, and this hotel hasn't let me down yet. i love the out of the way location, close to the 1/9. wish the parking garage was a bit closer to the hotel.
January 14, 2013
Rated 5 out of 5 by Hope1234 Excellent Value
Great staff. Remembered my name when I came in. Very courteous.
January 14, 2013
Rated 5 out of 5 by Edsnyc I would definately stay here again!!
The hotel staff were warm and welcoming. I had my 7 month pregnant daughter, my 4 year old grandaughter, and my younger 23 year old daughter with me. The location is a block and a half from the subway. The hotel is just off the interstate. Very easy driving and the valet was simple and not chotic. The beds were very comfortable, plenty of coffee and real half and half. There were even decent teas which was good for the daughter that was pregnant, It is close to amazingly wonderful eating areas and shopping. Most of all the staff were amazing...they could not do enough for you. Plus a bar and restraunt on location too!! This is a GREAT place to stay!!!
January 7, 2013
Rated 5 out of 5 by Singers12 perfect spot in NYC!
I had a group of 13 occupying 4 rooms for 3 nights - and your hotel was the perfect choice! The staff was super friendly and helpful, the rooms were clean - and most importantly the beds were wonderful, with crisp, clean sheets and fresh comforters that felt brand new! The subway stop is just around the corner - and you're just on the edge of Little Italy with so many wonderful bistros and cafes. I am SO glad we picked this spot for our sightseeing trip to the city.
January 7, 2013
Rated 5 out of 5 by MB37 Very attentive and courteous staff
Very impressed with the attentiveness of staff and overall friendliness of everyone I met from housekeeping, maintenance and front desk. Every person greeted us with a smile and made sure every request was taken care of. Made sure my booking was correct after central SPG had screwed it up and changed rooms for us to be able to fit roll away in. Thank you for a great New Years!
January 3, 2013
Rated 4 out of 5 by LouisOR Great location, friendly staff
Great location if you want to be away from the midtown/Time Square masses. Lots of restaurants and unique shops in the neighborhood. staff very helpful.
December 31, 2012
Rated 4 out of 5 by Verified Reviewer Comfortable bed - good room
Great location, quiet room and the most comfortable bed I've slept in in a long time!
December 23, 2012
Rated 4 out of 5 by Bassle Clean, Great Location
Great location - walking distance to shopping, restaurants, bars, etc. Rooms were small, but to be expected. The only thing we didn't like was the noise. You could hear everything going on next door and in the hallway at any given hour. Request a room furthest from the elevator - given the small quarters, most of the rooms are within earshot of the elevator.
December 18, 2012
Rated 4 out of 5 by Verified Reviewer Great location at a reasonable price
This hotel is located near a metro and is very close to little Italy. The only downside is that rooms are very close to each other and it was disturbing when others came in and out of their rooms. The noise from opening and shutting of the doors was very loud. The bathrooms are clean and very nice. Wish the faucets were more functional. It looks very
Modern and artistic. Overall a great hotel.
December 16, 2012
Rated 5 out of 5 by MacLpool Excellent
This is a gem of a hotel. Staff is outstanding.
December 12, 2012
Rated 5 out of 5 by marineeta Great service
Everyone at the hotel was extremely nice, especially the people at the front desk. Thanks for making our stay great.
November 29, 2012
Rated 4 out of 5 by MelW Great location, friendly staff, clean rooms
I have stayed at this location quite a few times. I would like to start by saying it has always been a great experience, and the staff has typically been so nice and helpful and they're always in such a good mood. This particular visit Emely helped me with check in and she was competent and pleasant and we had some fun banter as she was checking me in. The rooms are always exceptionally clean, and the room staff are also very nice and quick to greet you. I will still, even after the issue described below, recommend this to others as i see this as an isolated incident.
the reason for this current review is that my room had not only issues with the toilet flushing, but more importantly, the shower flooded the entire bathroom, seemingly due to poor sealing on the door. when we notified the front desk, we were told to bring our bags down and they would relocate us, and we did so. this was around 9am. i asked if we would not have our new room until check in at 3pm. i was told, "yes we're really busy and booked so we won't have your new room ready until 3". Considering the issues we had in the room and also I am an SPG member, i would have expected at least a mention of an attempt of getting us into a room earlier than that, or explaining why it was not possible to do so. is it not possible to say, get one room quickly cleaned upon another's check out so that we didn't have to be further inconvenienced and be without a room for 6 hours? I didn't feel there was any sort of sympathy or additional effort considering our situation. Lastly, I'm really not sure how the location would not be aware of that issue already-and if they were, why were we booked into that room?
November 29, 2012
Rated 5 out of 5 by meetazh Excellent staff
My fiance and I had an excellent time at this hotel.
Rooms were clean and spacious, location was good and most notably every staff at the reception were very friendly and helpful.
I would definitely come back again.
November 28, 2012
Rated 4 out of 5 by Verified Reviewer Good place + Good price + Good location
The rooms are tiny, but good price with a good location near a LOT of excellent restaurants. Only one problem, a annoying Pipe can wake up during the nigth.
You dont have space to put two suitcase.
November 13, 2012
Rated 5 out of 5 by MrsD3 Great find in trendy neighborhood
A great location that allows an overnight, weekend or longer stay to enjoy Soho, Tribeca, Battery Park neighborhoods. If your trip includes stops at The World Trade Center site, this hotel offers easliy accessible accomodations. Friendly staff. Everything you need close to where you want to be.
November 12, 2012
Rated 5 out of 5 by Jacki Felt like home!
In the midst of the hurricane, I spent a night in this hotel, and felt warm, safe, comfortable, and above all, I felt like I was with people who cared about me.
Elizabeth at the front desk is amazing and went out of her way to make me feel like I was "home".
The bed was amazingly comfortable, the shower forceful, the amenities in the bathroom were plentiful, and overall, was a great hotel.
November 7, 2012
Rated 1 out of 5 by kingKreep Terrible front desk staff and management
Terrible behavior of the hotel staff and management on the night of Nov 2nd, between 7 and 8:30 PM ET. My wife and I got there after being told the day before that the hotel had power and was "fully functional". But the hotel had no power and no running water. The front desk staff and on-duty manager were absolutely unhelpful, and downright rude. They did not even wait to hear our side of the story - but instead went straight to saying how they could do nothing to help us.
I understand that management and staff have no control over the weather and the fact that there was no power, but they do have control over how they respond to a customer in distress. A manager's job is to manage - not just stand around and say "it's not my fault" - which, unfortunately, is exactly what she did. There was absolutely no support from them - e.g. offer to flag down a cab, offer the phone line to call customer service, check for availability at other hotels, or if nothing else, at least suggest that I call the central customer service desk. The manager/staff did absolutely none of this. I walked out myself, and flagged a cab in the darkness with the help of a cop on the streets. When I got back to the hotel to grab my luggage - the staff did not even unlock the door despite my knocking on the door multiple times. The manager saw me knocking and nonchalantly went back to whatever she was doing on her computer. My wife had to come and pull the doors to let me in. To top that, the other lady at the front desk made sarcastic comments suggesting that I should have known the door was unlocked. Being a slide open door, there is no way for someone on the outside to know whether the door is locked or unlocked, especially when it is pitch black outside with no lights on the streets.
To summarize, the manager was completely redundant. A single desk clerk could have offered the same level of service and leadership that she demonstrated. Instead of offering assistance, the staff impeded my attempts to remedy my situation, made rude comments and acted completely unprofessionally.
I was able to get my reservation moved to another Starwood property with more competent management.
Needless to stay, I will never be staying there again.
November 4, 2012
Rated 1 out of 5 by drillmaster i would not return
room too small for $400.
no counter space in bathroom.
could hear hall noise through door.
requested refrigerator three times and it took two hours to get it delivered.
restaurant manager was rude and unaccomodating when i requested dishes and silverware.
October 29, 2012