Rated 4 out of 5 by Joefrombrooklyn Good Choice for West side
Room was very clean, shower door was awkward, would imagine a heavyset person having difficulty. Staff were friendly. Good location, trattoria around the corner on 9th was great, bowling alley/lounge on 9th great place. hotel was very quiet. heating unit was annoying on and off at night, as well as blinking fire system.
January 28, 2013
Rated 5 out of 5 by AZgirl Great experience
I come to NYC about once a month and have stayed in many, many hotels in the city, but I rarely ever stay in the same hotel twice. Now that I have stayed at Four Points i have found a place I want to stay at again. Great location, super friendly staff, nice facilities and excellent value. You have a new repeat customer.
March 7, 2013
Rated 5 out of 5 by BFLEB Great weekend trip home base!
This hotel was a great location for weekend in NYC "home base". Allowed us to shop, eat drink and be merry. Great way to get a bit of exercise with walk to/from stores & restaurants & shopping; or take subway/taxi if wish.
Greatly enjoyed the location, staff, and bar service! Would recommend and enjoy a return visit.
December 9, 2013
Rated 4 out of 5 by Marge68 Better than expected.
Although the room was small and the bathroom a tight fit, the front desk staff outdid themselves with their very warm welcome and friendly demeanor. We only stayed one night.. The room was small, but well kept.
July 16, 2014
Rated 5 out of 5 by Noir The Heart of the City
I will always stay here when I come back to New York as the hotel is centrally located. Especially if you are an avid theater goer like myself, you are blocks away from it all. Not only is location important to me, but comfort, cleanliness and amenities rank high on my priority list. Thanks for continuing excellence.
June 18, 2013
Rated 4 out of 5 by noneofyourbusiness Awesome staff
Everyone was very nice, helpful and friendly - the room was nice and they provide free water.
Tried for an early check in but there weren't any rooms made up so they held my luggage and then held it the next day - felt comfortable doing this.
All in all a good place to stay - close to Penn Station and Times Square.
October 24, 2012
Rated 5 out of 5 by Ozarko Affordable and Comfortable
The property was excellent for our one night stay. Staff was outstanding in making sure we were provided with all our needs. Exceptional customer service.
July 29, 2014
Rated 5 out of 5 by Hammonds5 Great location
staff was friendly. Great location, directly across the street from the port authority station. Hotel room was very clean and hotel has a nice fitness room.
July 28, 2014
Rated 4 out of 5 by tennisali2814 Would stay again
Staff was friendly. Felt very welcome. My only issue was the lack of space in the bathroom. There wasn't even a place to put my hand towel near the sink. I felt like I was always dropping things or moving things around. More counter space would be nice.
June 26, 2014
Rated 5 out of 5 by dmagic Crowning Service
The rooms were clean and the location was within walking proximity to Times Square but just far enough to be away from the hustle and bustle. My plans changed and I needed to stay an extra night, and I must say the service was immaculate and it was no hassle whatsoever. Siovan Tejada is a gentleman and a scholar!
January 15, 2014
Rated 5 out of 5 by Dluna Wonderful staff!
I was greeted immediately and treated very well by all staff members. I received an automatic upgrade as well. I told the young man at the desk that I did drink a lot of water and every time I requested it, I was brought two bottles within minutes. Overall, the staff was excellent and all of my needs were met.
June 30, 2013
Rated 2 out of 5 by Workingwoman Not for kids, women
Watch out. To get to this hotel, one has to walk fast a few "adult" shops for men and the department of probation. It isn't a place for kids or women staying alone who have to come home after dark.
The hotel itself is so-so -- the shabbiest four points I've ever stayed at, but this is nyc.
Staff is super nice.
October 8, 2012
Rated 5 out of 5 by cowboy33 100% Satisfied as Always
I have stayed at this property over 100 times and it has by far the best staff of any hotel in NYC. Joe, the new GM has brought some nice extra touches which is making it better than ever. It makes such a difference when you are away from home and made to feel welcomed like I do at the Fourpoints Times Square.
May 24, 2013
Rated 5 out of 5 by Phyllis07 The Staff were all so awesome.
The staff went out of their way to help us from early morning coffee, to restaurant reservations, to extra towels. Everyone from the front desk, concierge, restaurant staff, and cleaning staff were so friendly. The location of the hotel is all great. I would highly recommend this hotel and I would stay again.
April 16, 2013
Rated 3 out of 5 by MamaG4 The staff is wonderful!
The location of this hotel was central to everything we wanted to do, but keep in mind there are 3 adult clubs on the same block if you are traveling with children. The rooms were TINY, but the staff was great. I am all about customer service, and we had all our requests met with a smile.
May 8, 2014
Rated 4 out of 5 by Nette250 Great location
Service was great. Staff was helpful. Great location
August 9, 2014
Rated 4 out of 5 by Annie2013 Great location & hotel
This hotel was in a good location for everything we were doing in NYC. It's right by the Port Authority which offers subways to a variety of different locations. The bellman we very helpful and friendly as well. They offered to book us the hotel car service or hail a cab for us when going to the airport.
October 2, 2013
Rated 4 out of 5 by noswitt 4 pts sheraton midtown manhattan
great location,staff, cost. the only thing i would recommend is to throw away those nasty, plasticy mattress covers. I thought I
was experiencing some horrid hotflashes, but on further inpection, it was a plastic lined mattress cover. Your beds are soooo
comfortable, sowhy defile them with cheesy covers?
January 13, 2013
Rated 4 out of 5 by Red28 Best Location - Great place to stay
Typically small NY room, but very clean with good amenities. Very friendly and helpful staff. Location is simply the best if you want to use subway to get around NYC as all major lines are available from across the street at the Port Authority. Didn't experience the food or bar. Would recommend to all.
March 10, 2013
Rated 4 out of 5 by Female Will return
Excellent location, wonderful & helpful staff in all areas, good food in restaurant. Accommodations were great, boutique hotel that is well laid out & lives large. Employees are well trained, well mannered, well spoken . . . making a big city feel more personal. Thank you so much for such a nice visit.
December 19, 2012
Rated 5 out of 5 by Elaine14 Wonderful stay in New York City
Our experience from the hotel staff to the restaurant staff was fantastic. The rooms were very clean. We were so busy enjoying your city that our stay in the rooms were basically sleeping, but that experience was met our needs. Everyone was so helpful and friendly. Thanks for our New York experience.
December 11, 2013
Rated 2 out of 5 by Stu12345 noisy- other than that nice location & hotel
I understand this hotel is in NYC, however the noise was not good. The competing hotels next door have sound proofed windows which would have made y stay excellent. The should replace the windows, put a microwave and refrigerator in the rooms and then they would meet the normal excellent SPG brands.
May 28, 2013
Rated 5 out of 5 by Mosie81 Nice place to stay
This hotel is a good value for the money. It is clean, conveniently located, and the staff is exceptional. I would highly recommend it to anyone!
July 24, 2014
Rated 4 out of 5 by loverofspg Great convenient location
The location was ideal for subway travel. We spent the weekend traveling all over the city and it made it really convenient. Staff was great, they had a room available when we arrived early in the day, the room was clean and just enough space. Didn't try the f&b or the other facilities (gym, etc).
January 15, 2013
Rated 5 out of 5 by HickoryPSH Business in Midtown
I was a bit concerned when I realized the hotel was going to be across the street from the Port Authority Bus Terminal. I was thinking diesel engines rumbling in the middle of the night. What a pleasant surprise when my room facing the street turned out to be quiet. And a nice sized room as well.
May 18, 2013
Rated 4 out of 5 by sftraveler1 Great location
A quick bus ride from Newark Int'l airport takes you right to the Port Authority, one street over. The hotel is in great location for theatre district. Staff were very responsive! Overall great stay
July 8, 2014
Rated 3 out of 5 by alibee1 Closer to Javits Center
Good choice for staying near the Javits Center. Very limited upgrade opportunities as they only have 4 suites, I believe. We were able to get one and although it was on the smaller side for a suite, it was very well appointed. Reasonably priced- it is a good clean hotel option in New York City
November 16, 2011
Rated 4 out of 5 by Evelyn55 Manhattan Hotel
We were four people so 2 double beds was very crowded. Bathroom small so no room for makeup etc. no counter in bathroom. Also it rained 2 times while we were at hotel and we were told that all the umbrellas were given out. I think SPG Gold should have an umbrella available.
Otherwise all good.
August 2, 2013
Rated 5 out of 5 by Coral9 Great place to stay
:) excellent place to stay
August 8, 2014
Rated 5 out of 5 by Scottie66 Excellent staff.
Came for one night for birthday and show. Excellent staff and very cordial. Remembered my birthday and was pleasantly surprised with a cheese plate. Close to show and felt very safe. Will come again.
July 5, 2014