Rated 4 out of 5 by mtlebogirl Long summer weekend
This hotel is in an ideal location. Walkable to all theaters, but two blocks removed from the throngs of summer tourists in the streets. Staff was very attentive. I enjoyed the complimentary coffee and WSJ in the lobby bar each day, and it was great fun watching World Cup soccer with other hotel guests.
July 14, 2014
Rated 2 out of 5 by thompsonfam2006 Somewhere in the middle about this one...
Overall, we had a good stay. The check in was fast and easy. We were not acknowledged as SPG members in any way. (Note - that is not really important to us, but it was mentioned above, so I figured it was worth mentioning). Our room was small, but that is pretty much the standard in NYC. Room was clean but had a musty smell to it. The AC did not work very well. We informed the front desk of this after our first night, but I am not sure that they did anything. Our last morning there the shower would not work - the bath faucet worked, but the pull up thing would not stay to turn the shower nozzle on. We called the front desk and they said they would send someone up. After 1. hours we decided to each take a turn holding the plug up so each of us could take a shower. When we checked out the lady asked how our stay was and we let her know about the shower again and she just said "Oh yeah, I have that noted here..." and pointed to a white scrap piece of paper. No apology was offered. Nothing. And then we checked out and that was fine. We also valeted our car - and that process was seamless and easy.
Also, we made a reservation for my parents and we asked in advance to be on the same floor. They were on floor 26 and we were on 13. Not a hug deal, but again, worth noting.
July 14, 2014
Rated 3 out of 5 by buckeyes Good for city trip
Very central location in the heart of NYC
July 14, 2014
Rated 4 out of 5 by CVSER Staff are the biggest asset
Stayed here with my family and was impressed by the kind and attentive staff. First of all we received a suite for no extra charge for staying as a family. Very much appreciated. Room was large enough for us and very clean, modern and well-kept. Same for the bathroom although there were dispensers for soaps and such instead of individual bottles. We had some issues with the pull-out bed but maintenance quickly came over and solved it. Especially the maintenance staff but also the reception staff and guest relations managers were very attentive and friendly throughout. The hotel marks itself by offering thoughtful, and much appreciated, free touches such as free coffee/tea/cupcakes in the morning in the lobby and chilled water and water bottles in the afternoon as well as free wifi and free computer access for printing your boardingpasses.
All in all the room was perfect for us and the staff and amenities blew us away. The upgrade was much appreciated. Only, slight, negative is the cramped lobby and during Summer it can get hot and humid in the hallways and lift. But I definitely recommend this hotel, location is great too across the PANY bus terminal.
July 13, 2014
Rated 5 out of 5 by Curbster Family of 4 in NYC
This hotel was perfect for a family vacation to NYC. The staff (in particular Kathia and any of the Bell Hops) were all excellent, very friendly and responsive to any request. Our teenagers loved the complimentary cupcakes and chiros, and us parents enjoyed a quiet drink in the lobby bar. This is a great location to walk to Times Square, Braodway Theatres, Central Park (about 20 minutes) and subway access. The people at the Sheraton Times Square made us feel at home during our 5 day stay. THANK YOU!
July 8, 2014
Rated 5 out of 5 by SgtPepper Very good option in NYC
This is a small hotel in the heart of Times Square. You are walking distance from all the main attractions in the area. Hotel Staff is extremely friendly (good job!). The standard two beds room is a small for a family of four, it feels very crowded, yet overall a pleasant stay.
July 11, 2014
Rated 5 out of 5 by cowboy33 Best Hotel Staff in NYC
As always, a great stay without any issues and wonderful service from the top notch staff at the four points times square.
July 11, 2014
Rated 4 out of 5 by Ashjorge Exceeded my expectations!
All the staff were extreamly friendly! Very knowlegable and helpful. What a wonderful mini vacation we had, and your hotel made everything ao much easier! Thank you to everyone!
July 10, 2014
Rated 5 out of 5 by ShaeMarie1104 Great Hotel
My friends and I stayed here for our first trip to New York and the stay was great. The hotel is nice and clean and the staff was very professional. And the location of the hotel is great, close to Time Square, subway stations, restaurants. The regular rooms were a little small for more than two people, but that is minor since we hardly in the rooms. But our overall experience with the Four Points Sheraton Midtown - Time Square was great and I highly recommend it.
July 7, 2014
Rated 5 out of 5 by Sandynearthebeach This hotel has many great qualities!
This hotel has an incredible staff! They are professional, helpful and friendly. The housekeeping, especially in my room, was great and the lady cleaning the room was also very sweet.
The hotel is centrally located, which made it great for walking to Times Square, Central Park, and Broadway.
The free bottles of water were very much appreciated, especially in the summer heat.
I ate one time in the restaurant, for dinner. The food was delicious, plentiful, and reasonably priced.
My stay at this hotel was wonderful!
July 5, 2014
Rated 5 out of 5 by creamchse The staff was accomodating and welcoming
The hotel was great: comfortable, clean and had a nice vibe. But, it was the staff that really made the stay extraordinary. They were friendly and eager to help in any way possible.
I arrived on a red-eye and came to the hotel early in the morning to meet friends. I was asked if I needed assistance and when a room was found to be available was checked in immediately. So I was able to get settled in and rested before an afternoon wedding. Also, every time we came downstairs, we were greeted warmly and conversationally, as if we were friends and not just guests. The staff also went out of the way to make sure our needs were met.
I will definitely plan to stay here again when back in NYC.
February 26, 2012
Rated 4 out of 5 by Bissikrima great location and friendly staff
For New York City this hotel is a good match
Clean hotel friendly staff at the reception and the restaurant had good quality food and the price was reasonable
July 8, 2014
Rated 4 out of 5 by sftraveler1 Great location
A quick bus ride from Newark Int'l airport takes you right to the Port Authority, one street over. The hotel is in great location for theatre district. Staff were very responsive! Overall great stay
July 8, 2014
Rated 5 out of 5 by Travelerbob Exceeded Expectations
Great hotel, price, service, staff, amenities, location, etc.
Doesn't get better than this.
Stayed at all the big hotel chains while visiting 56 countries for the US Government.
Doesn't get better than this. All 5 *****!!!!!
July 7, 2014
Rated 5 out of 5 by Ticoeur Great
We had wonderful times over there spending time between time square and night clubs all around.
July 8, 2014
Rated 5 out of 5 by Scottie66 Excellent staff.
Came for one night for birthday and show. Excellent staff and very cordial. Remembered my birthday and was pleasantly surprised with a cheese plate. Close to show and felt very safe. Will come again.
July 5, 2014
Rated 1 out of 5 by FrequentBTraveler One of the worst SPG property that I've been
I booked for three nights, but moved to Westin property after one night stay. I couldn't sleep because the room was smelly and the walls were do thin that I could hear conversations from other rooms. Don't make the same mistake.
April 4, 2013
Rated 4 out of 5 by CASI Second visit, even better.....
This hotel is in a great location and offers many perks to SPG guests - including discounted meals, free internet, bottled water and evening snacks - all gratis! The staff is wonderful and attentive. They arranged for a reliable and reasonably price car service to assist me during my 3 day stay - and greeted me by name each time I left and arrived at the hotel. The rooms are small but very comfortable and I wanted for nothing. This Sheraton is definitely my Times Square choice!
June 26, 2014
Rated 5 out of 5 by along1968 Great hotel
I stay here a lot for business and pleasure. The staff here are so friendly and service is awesome. Everyone from the General Manager to the laundry staff greet and have a smile all the time. Regular rooms are NYC small, but the suites are nice. Breakfast is great.
June 28, 2014
Rated 5 out of 5 by TodC Great Hotel
This is one of my go-to hotels in NYC. Keep in mind, the hotel is located near Times Square, so the rooms are small. Rates are kept reasonable in part because of the location -- next to the Dept. Of Correctional services office and across the brick wall of the Port Authority Bus Terminal parking garage. But... the staff is exceptionally friendly and helpful, the rooms are very well-maintained, and the hotel has somehow fit a decent workout room in the basement. All-in-all, if you need to be near midtown, the Four Points presents a very compelling combination of comfort, service, and value.
February 7, 2014
Rated 4 out of 5 by silverbrook Great Hotel for Times Square
Sorry for my due comments . I stayed in 2009 and I had great experiences. If you want a walk to Times Square, this is the best location.
We plan to go to New York again this summer and after reading all these good reviews we think this place has gotten better . We will definitely stay here again.
Anyway my concern is the parking spot nowadays. Looks like there was a traveller who couldn't park their car to the desired spot and ended paying expensive rate outside. We didn't have this problem before and I am not sure what is the rate now for us who stay at this hotel.
June 20, 2014
Rated 5 out of 5 by JAS03 We loved it! Highly recommended!
We found the hotel very warm and welcoming. We were delighted with the ease of check-in and the friendliness of the receptionist Sandra, she was the best!, my daughter was so in love with her, she even sent a card+ flower+ candies to wish her happy birthday! So nice! We have purchased this deal over the internet for a great price and we were supposed to stay on the 2nd floor, but Sandra moved us to the 23rd floor with a window, the room was very clean and the bed was wonderful to sleep on. It was in a great location close to everything that we wanted to see during our stay(very close to Broadway, Time Square, .....). We loved it! Highly recommended!
November 27, 2011
Rated 5 out of 5 by CJCP What a Great Experience
We had a blast, starting with check in and continuing throughout our stay. EVERYONE was so pleasant and helpful. There is nothing negative to report. The hotel is clean, near everything, and responsive to all your needs. It started with Cindy, and continued with Megin, General Manager Joe, and EVERYONE on the staff.
May 14, 2014
Rated 5 out of 5 by SurprisedBusinessTraveler Great Experience
Left my IPAD and shaver at the hotel and was pleasantly surprised the next day to find out the housekeeping staff had turned it in and were very helpful in getting the items shipped back to me
April 20, 2014
Rated 4 out of 5 by tennisali2814 Would stay again
Staff was friendly. Felt very welcome. My only issue was the lack of space in the bathroom. There wasn't even a place to put my hand towel near the sink. I felt like I was always dropping things or moving things around. More counter space would be nice.
June 26, 2014
Rated 5 out of 5 by KSki I keep coming back
The staff at the Four Points Sheraton Times Square clearly understand what it means to make a guest feel welcome. I have my choice of virtually any hotel in midtown and I continue to come back to this one--every week--simply because they make me feel welcome and appreciated. "Cheers" said it best: 'Sometimes you want to go where everybody knows your name... and they're always glad you came". That couldn't be more true for this hotel.
February 21, 2012
Rated 5 out of 5 by Matthew21 Very Friendly Staff, Great Location
We arrived at the hotel at 6AM and check in isn't until 2PM. Sandy, who was working at the front desk, did her best to help us get into a room early. We got into our room around 11. She kept calling room cleaning to rush our room to be completed. She gave us a free beverage from the bar while we waited. They also held our bags for us while we waited and explored around the neighborhood.
The room itself was very clean. The beds were the most comfortable beds that I have ever slept in. The hotel is about a 5 minute walk to Broadway and the heart of Times Square. The gentleman working with check in was also helping people get taxis which were usually waiting outside the front doors. The night that we were leaving we checked out at about 8AM and they held our bags for us until 10 at night so we didn't have to carry our luggage all day. The bartender was also very friendly and talked with us while we waited to leave.
March 13, 2012
Rated 5 out of 5 by EJR21 Exceptional Staff
I've rarely seen such a responsive, friendly and helpful staff. From the bellmen who instantly & expertly managed the valet of my vehicles on an NYC street, to Isaiah, the extremely professional and knowledgeable desk clerk who was absolutely top notch, this was impressive to watch. Seriously, every need was met - and then some. The hotel helped to make our special weekend celebrations memorable. Thank you!
June 21, 2014
Rated 4 out of 5 by bunnyny Consistently good
Clean, efficient, free bottled water, comfortable bed, clean bed linens.
The room was a comfortable temperature when I arrived instead of being warm like at other hotels.
I would like to see newer, plusher bathroom towels.
June 23, 2014
Rated 5 out of 5 by Mags14 Fabulous Hotel, Fabulous City
Stayed 5 nights in the hotel June 2014.
Room, staff, food and service were first class.
My husband is full time wheelchair user, access was excellent, the staff could not have been more helpfuI or friendlier we would most definitely recommend this hotel to anyone coming to New York.
It is an excellent location near to Times Square but in a quieter street just beside the Port Authority bus station.
We had a fabulous time and most certainly would use the hotel when we return to New York.
June 18, 2014