Rated 4 out of 5 by Kmans816 4 Points - Times Square
My family and I stayed at 4 Points - Times Square, NY. The staff were great and provided great service.
June 14, 2014
Rated 5 out of 5 by helenbn wonderful staff
Excellent responsiveness by all staff…couldnt be more pleased with the stay
Excellent location…no need to worry about finding a cab after theater…short…fun walk from all the theaters!
April 28, 2014
Rated 1 out of 5 by JeffromDC Very disappointing
This property has a competent and friendly staff, but the rooms are truly deficient. We paid more than $500 for an upgraded room. We got a small suite type room, but one with essentially no door on the bathroom/toilet. It was a sliding door that did not even come close to closing the bathroom door opening. The coffee machine and bedroom TV were not working. The bed was very plastic heavy -- not what I expect from a Starwood property charging more than $500 for a night. Parts of the lobby were cluttered with cardboard boxes when we arrived. This is a shabby hotel that more or less reflects a very shabby neighborhood-- also not fairly described in the literature.
August 11, 2013
Rated 1 out of 5 by Travel13 Disappointing
This SPG property was described as simple but comfortable. That was my expectation however I was disappointed. It's is a no frills hotel but the size of the room was not appropriate or comfortable for 2 people. There was not enough space for the 2 of us to walk through the room without the other one moving to the side . 4 out of the 5 mornings I had a cold shower and when I called they were very nice about looking into it however was never fixed. The wall air conditioner was extremely noisey which because the bed was within 4-5 inches from it woke me throughout the night. The staff was very nice and pleasant the accommodations very disappointing and uncomfortable
June 8, 2013
Rated 1 out of 5 by LoyalCustomer1980 Horrible experience
Very disapointing. Don't use the dry cleaning service!
The hotel destroyed my suit when using the dry cleaning service. It came back shrunk and stinking of chemicals. The TV and internet also did not work in the hotel. The General Manager is rude, unhelpful and dishonest in his approach to remunerating me for destroying my personal property and acknowledging the hotel did anything wrong. He wasted a lot of my time. I have never been treated so poorly by a Starwood employee since joining the preferred guest club.
April 26, 2013
Rated 5 out of 5 by PMMK Who could ask for anything more
Stayed at the Four Points Times Square to attend an Opera at the MET. Was greeted by name and welcomed in incredibly gracious manner. As Gold preferred, received welcome gift and available upgrade. Room was exceptionally clean and in superb condition, free wireless, quiet location. larger than expected. Fitness facility open 24/7 and was well equipped with new machines. Security was excellent and all staff went out of their way. Discounted parking within 400'. Who could ask for anything more? manager Joseph Turano was a true professional. Great stay, great price. Great location, easy train ride for all we wanted to do.
October 11, 2013
Rated 5 out of 5 by carol55 Wonderful Stay - we will be back next year
We stayed at the Four Points by Sheraton Midtown for an annual girl trip to the city. It was recommended by the boss of one of our group who had stayed there previously. The location was perfect for what we wanted, shows, shopping and restaurants. As other reviewers have mentioned the staff is wonderful. Everyone was extremely helpful but we really liked Ev in the restaurant. She was charming and gave us tips on navigating the city. The neighborhood is a little iffy but as others have said it is busy and we did not feel afraid to walk around. Loved being close to the action of Times Square but not in the middle of the chaos. We will return next year for our annual trek.
August 30, 2012
Rated 4 out of 5 by Krysany The staff was awesome!!
This hotel is centrally located. Next to the train and the shows. I have to say that before I arrived I called the hotel to confirm my reservation and the Sarah was very pleasant. When I arrived she personally came out to greet me. I arrived around 9am which is too easy for check in and they immediately offered me breakfast. When I finished Sarah was nice to get me an upgrade and my room was ready and I was allowed to check. Most hotels make you wait until 3pm. Everyone was great.
March 12, 2013
Rated 5 out of 5 by Massachusetts Exceeds expectations!
This was our 2nd visit to the 4 Points Midtown & we will definitely return. The staff is friendly and welcoming, the rooms are clean & comfortable. You're not nickel & dimed for amenities- free internet & water. Reasonably priced parking next door. Convenient location in NYC. It's across from the side of Port Authority bus station & the street isn't charming. But it's away from the crowds & chaos of Times Square but convenient to everything in the city. Highly recommend!!
July 11, 2012
Rated 5 out of 5 by Theater Great Location
Weekend getaway . Centrally located , walking distance to Times Square and Theater district> Nice accommodations, professional and courteous staff. Concierge was excellent.
June 10, 2014
Rated 4 out of 5 by RichM60 This hotel has great location
We really enjoyed our stay at the Four Points. The staff was very friendly and helpful. Parking was only 2 lots away. the rooms were very comfortable and clean. WiFi worked great.
May 15, 2014
Rated 5 out of 5 by LostinNYC Exceptional Staff
Last minute booking was required because I got stuck in town with no place to stay - "Michael" at the front desk was super helpful, genuine, and accommodating.
Considering it was 1am and I was desperate to find a hotel - this hotel exceeded my expectations but most important the front desk concierge, really went above and beyond.
March 16, 2012
Rated 5 out of 5 by GAP63 First Time in New York
After extensive research of reviews, I choose The Four Points Sheraton for my first time visit to New York City.
The Four Points Sheraton was an excellent choice!
Thank you, Four Points Sheraton staff for a wonderful hotel experience!
May 12, 2014
Rated 5 out of 5 by cowboy33 Can't Wait to Return in 2012
Wonderful staff who will go out of their way to make you feel important and at home. Keith, Leon, and Sandy at the front desk are all top notch. Only issue is they don't get ESPN in the Lobby Bar but the fabulous bartender Lisa is much more pleasant than monday night football anyway.
December 28, 2011
Rated 5 out of 5 by LMCQ Location!
Thanks Guys for making our stay both comfortable and enjoyable! This hotel's location was great for walking around NYC to see the sights or for hoping on a bus or subway to go further out. We would definately stay here again!!
May 3, 2012
Rated 1 out of 5 by Lexi33 This hotel is in a bad location
The hotel is old, the rooms are outdated, and super thin walls. The location is next to the parole office.
April 19, 2013
Rated 2 out of 5 by Patrick99 Great location, but tired and filthy hotel
I stayed here with a last minute reservation while extending an unexpected stay in the New York area.
Check-in was easy and simple. I was upgraded to a room on a higher floor (and apparently a better view) due to my Gold status. The view was beautiful, and unlike most hotels in this area, was unobstructed, as the Port Authority Bus Terminal is only a few stories tall and opposite the hotel.
The room was NOT clean. The douvee was "soiled" with what I hope was dirt or food and not something from the human body. I didn't notice this until late in the night when I was going to bed. I called down to have it removed and a new one placed TWICE, but nobody ever came. I simply removed it myself and left it in the corner of the room.
When I woke up, I noticed MORE stains on a pillow and the sheets on the other side of the bed from the side I slept in (Thank God).
I tried to talk to the person downstairs about this when I was leaving, but I was quickly shut-up and told to wait in line (which was 7-8 people long). I was in a hurry to get to a meeting and it was clear the line would take over 30minutes, so I left.
I also had requested a copy of my bill emailed to me, but that never happened.
I am amazed at the fact that the hotel would use such soiled linens and that there was nobody available (or willing) to bring me new sheets in the middle of the night, let alone the attitude I got when attempting to complain.
I would NOT return or recommend this hotel. There are many nicer Starwood properties in New York.
August 20, 2012
Rated 5 out of 5 by melody1963 trip to NY
I had a great stay. The rooms could have been cleaner . The coffee was too expensive and far too strong tasting but was taken off my bill since I did not drink it. What made my stay truly great though was the excellent staff. They were kind and helpful. Alex was nice. Adam was great. The male concierge had very good recommendations.The female concierge had no clue about the hotel neighborhood but was a nice lady . I would recommend this hotel to everyone. Very receptive staff and professional. I loved the location as well.
September 6, 2012
Rated 5 out of 5 by DVSemployee The good with the bad
The good = location is awesome, one or two blocks from Times Square, Junior's Restaurant, John's Pizzeria, The Shake Shack, Three movie theaters, etc.
The bad = right by a big bus depot and adult video store which made it feel a little scary walking back to the hotel after 1am, however, if you're in early (10p) then everything is fine.
The restaurant was also kinda hit and miss while I was there, but there is so much so close it didn't make it hard to find good food.
May 8, 2012
Rated 1 out of 5 by BroadwayBoyz Terrible Experience
I arrived to find that my room had been given away, despite having a pre-paid reservation and Gold Member status. After a transcontinental flight no less!
They gave me no advanced notice, no choices and slapped me in the hotel next door for the night.
As if that wasn't bad enough then expected me to then re-pack my suitcases and move back to their hotel when they had a room available. WORST hotel experience I have ever had. Makes me question my SPG membership.
October 26, 2013
Rated 5 out of 5 by Joe4 Very Clean and great breakfast
The rooms in this hotel were very clean and updated. The staff was friendly and professional. This was an exceptional value for staying near Times Square. I would come back again. Moreover, the breakfast was great...eggs, bacon, waffles, etc.
February 17, 2014
Rated 5 out of 5 by SJA54 A find in Midtown
This is a nice facility that is very well run. Staff are extremely friendly and helpful. Rooms are an OK size by NYC standards. Rooms are well laid out and use the space they have well. Windows that open are a real plus. The gym could use a little sprucing up. 40th street between 8th and 9th is certainly no one's favorite block in NYC but the hotel is centrally located and is a rare find in Midtown -- would definitely recommend this hotel.
April 8, 2013
Rated 4 out of 5 by FLvisitor Great location
We picked this hotel for location and in that respect it was an excellent choice. It was close to multiple subway lines, and within easy walking distance to many of the sites we planned to visit. The staff was excellent. The only con was the size of the room. We had three in a double bed room and it was crowded. But for the price and location - and the fact that we spent very little time in the room anyway - the pros outweighted the cons.
December 11, 2011
Rated 4 out of 5 by wribit Great Hotel
This hotel is clean, the staff is great. I felt very safe. My only negative would be that the rooms are to small for me.
April 28, 2014
Rated 5 out of 5 by Breerrabbut Great experience!
I was a little nervous about choosing a hotel because it was just my 16 year old daughter and I traveling. I couldn't have been more pleased! The staff was friendly and helpful. Cindy checked us in ( early) and allowed us a couple extra hours at check out. She was extremely helpful and sweet on a BUSY holiday week.The room was comfortable and very clean and the location was great. We will stay here again.
December 1, 2013
Rated 5 out of 5 by timf17 Great Stay
My family and I stayed at the four points sheraton in times square in early october 2011. It was our first trip to New York and we had both of our small children in toe. It was a great stay. The room was very clean and comfortable, even for 3 adults and 2 children. The staff was very, very helpful. Alex at the front desk made us feel like family. I would highly recommend this hotel, and more highly recommend their staff
October 21, 2011
Rated 4 out of 5 by Jessie13 Excellent Service
Room was clean and stylish but small. This is NYC so they can't be faulted for size. Location-so close to Times Square but without crowds or noise. Its the cleanliness and the staff that would bring me back again and again. Kudos to engineer Louis who came to make a minor adjustment in our room and then went so above and beyond when a/c was acting up-taking care of our families needs. Kevin was helpful and courteous with checkin. Breakfast was good and plentiful. Thank you! We will be back.
April 7, 2014
Rated 5 out of 5 by mzmary13 Pleasantly surprised!
This cozy spot was the perfect place to stay while undergoing medical treatment. The room was quiet, spotless and efficient; the staff very helpful and pleasant to deal with; food available in-house was convenient and delicious. The hotel was close to many attractions within walking distance and the staff was more than happy to make excellent recommendations for dining and entertainment. In room water, tea and coffee service was used every day and greatly appreciated.
All in all, a very pleasant surprise and a great experience.
March 30, 2014
Rated 5 out of 5 by Kikster It was great experience!
I am very happy with the hotel, it was a great location and a beautiful and clean room. But the best thing of all, were the staff!
Each and every one of them were very friendly, very helpful and very polite. Especially Alex, he was great and he did everything with a big smile! He even offered to help me with getting a cab.
Thank you Alex! for making it a great experience!
January 31, 2012
Rated 5 out of 5 by Smythe4 Perfect
We were in town to see a family member in the Macy's Thanksgiving Day Parade, so we had no choice on dates and knew that we were going to be limited on options at a reasonable price. This hotel fit the bill perfectly. Great location, friendly staff, hot showers, good coffee in the lobby, and a gym. We had a great time.
December 1, 2013