Rated 5 out of 5 by Momsy52 Friendly staff and close to Times Square
We were checked in by Terry who was very efficient, friendly and professional. We were offered cupcakes which were very appreciated after our flight. We were given a courtesy call when we got into our room and discovered a problem with our toilet. It was dealt with right away. We're always greeted by your friendly staff when entering and leaving the hotel and always offered bottled water. I would definately recommend this hotel.
December 11, 2013
Rated 4 out of 5 by OluS Excellent Location, Great Staff!
The staff were very polite, friendly and were always eager to help. We arrived early and we were glad the staff suggested keeping our bags until our room was ready. The beddings were fresh and clean. There was free wifi. The location was excellent. I am glad I discovered the hotel and will definitely stay there again. There was free popcorn on December 23rd, that was a really sweet gesture. I wish the room was bigger.
December 25, 2013
Rated 5 out of 5 by emkay00 Polar Vortex Refugee
I was stuck in New York for several days due to the weather in Chicago. I bounced around hotels (all within the Starwood family) and my last night was at the Four Points. By far, the staff here was the most friendly and accommodating. And I gotta say, I am a HUGE fan of the cupcakes at check in. Kathia at the front desk went out of her way welcome me and make sure I had everything I needed. Thanks so much!
January 9, 2014
Rated 3 out of 5 by Enadia14219 Front Desk Staff
When I checked in the attendant was smiling, she greeted me warmly, and then had to answer phones and was detained for several minutes in the middle of my check in.
I later that evening spoke to Kenith requesting to extend my stay for one night, he simply said "We are totally booked tomorrow". Did not offer to check the system, did not offer to help me find a room at another SPG property, did not appologize for the inconvenience. Just No.
January 6, 2013
Rated 5 out of 5 by JimBarb New York Friendly
What a wonderful place. Just within blocks of everything around Times Square. We were there the week of the snow storm that shut NYC down for a day. The hotel was so accommodating the entire week. The manager takes great care of the employees......and it shows!! Thank you for a wonderful week in the Big Apple!!
PS: The late night cupcakes made the week that much better!!!!
January 27, 2014
Rated 3 out of 5 by cwib The staff were fabulous and helpful
The room was small. The lobby was extremely small. The location was disappointing. The "free guest buffet" was disappointing - very spicy food and not much variety. The street noise was very loud due to the location across the street from the bus garage. The location was fair but did not enjoy walking by the corrections parole office on our way to Times Square.
January 31, 2014
Rated 2 out of 5 by jacki27 Not what I expected
I have stayed at many starwood hotels. This one was a disappointment. The restaurant was none existent. The bar had 3 tables and 2 stools and felt like it was in a closet. My room was clean but tiny and the bathoom doors and showerdoor could not open without bumping things. Further when I turned the hot water on in the show the pipe sounded like an alarm was going off. Terrible stay compared to the rest of the properties in NYC.
January 16, 2013
Rated 2 out of 5 by jcdaccounts Loud A/C, messy lobby, needs some love
The lobby looks like a messy back office. Checking in late, I didn't have a choice to change rooms (I certainly would have if I wasn't wrecked tired from the Amtrak disaster). The A/C was so loud (I mean...impossibly loud) that I had to turn it off to go to sleep, which was fun in the 85 degree evening.
Waking up in the morning I was greeted by an empty soap dispenser in the shower (I get it....save some money with a dispenser, but don't forget to fill it!!). The room service also messed up my order (missed an entire omelette) but to their credit were back within 15 minutes and apologetic.
Leaving in the AM I realized why the area seemed so sketchy at night - it's right next to a parole office! There was a line of convicts around the corner waiting to go through a metal detector.
For almost $500 a night, I expect MUCH better. Will not be staying here again.
September 14, 2013
Rated 5 out of 5 by JimC Outstanding Service
As always, the staff was exceptional! Everyone I came in contact with was very friendly and helpful. I will keep coming back when I'm in NY
March 11, 2014
Rated 4 out of 5 by Julesangel Diamond in the Rough
My first impression of the hotel was surprise, surprise because it was small. Overall it was a pleasant place to stay. The staff were very friendly and helpful. Although the room didn't have any bells and whistles it was clean and comfortable. We had a King size bed that was nice but the bathroom was very small. We just spent one night in the city so for our needs the room was great. Once again Sheraton met my expectations!
March 25, 2013
Rated 4 out of 5 by Dan32 Excellent stay
I stayed at the hotel a total of 5 nights.
I found the location to be excellent - truly city center and quite affordable for the excellent location.
The hotel provides free Wi-Fi which is a real treat and not something to be taken for granted. In addition, you get two bottles of water each day which is also very handy.
The hotel staff is very accommodating. I asked to leave my suite case at the hotel because I had to leave the city on a business trip before returning to the hotel for another couple of nights.
Even though the storage room was small and I was initially told that the hotel does not store the bags, upon addressing the hotel management and explaining the inconvenience and expense of checking in a suitcase on a domestic flight, the front desk management agreed to store my bag.
On the day of my departure I had to catch a 19:30 flight from JFK. I requested a late check out was told I can vacate my room at 14:00 which made things very convenient for me.
Overall - the location, amenities and quality of service for the price paid makes this hotel very good value for money.
March 4, 2014
Rated 4 out of 5 by NYC2014 Overcharged - Refund was a pain
got credit card statement .. got charged twice ... had to call and spend 30 mins to get a refund ... front desk created a second reservation and called my reservation a "NO SHOW " ... never got offered any apology from the staff.
Decent pricing ... clean rooms ... didn't really get a chance to use any of the facilities ...
View of the back of an industrial building from the room ...
January 2, 2014
Rated 5 out of 5 by Joel101 A Great Experience
The Four Points on West 40th in NYC exceeded my expectations. The facility is very nice, the room abd bed comfortable. What made the experience exceptional was the staff. Everyone including the people at the front desk, the bellmen, housekeeping, and the room service staff where particularly accommodating, pleasure and helpful. I would gladly stay at this property again. Thanks for the care and professionalism.
September 24, 2013
Rated 2 out of 5 by Lynette 1 Point Sheraton
We were fooled by the location. Although Times square is few blocks from the Sheraton, the hotel is next to a Parole Office, dark at night, and had few people working shifts. They had one waitress and the cook working the breakfast. Rooms were super tiny, bathroom even smaller. Service was non existent! Manager was there but was not open about getting serviced by others than the people outside in front of hotel.
August 9, 2012
Rated 5 out of 5 by JCP2013 NYC Marathon
We came up for the NY Marathon. The staff was great, in particular, Leon at the front desk. He was exceptionally professional. Knowing that we were running the race, he arranged for a late checkout so we didn't have to travel without showers. The location was ideal for the marathon and close to Times Square and Hells Kitchen without the noise. The room was a little tight for two, but it worked out well.
November 4, 2013
Rated 2 out of 5 by Tuckeruck Disappointed with room temperature control
I've stayed st this facility several times. The staff is always great and the rooms are clean. However, I've run into issues with thermostat control a couple of times. This week the heater would not shut off based on room temperature. As a result it would get super hot then I would have to turn it off which would lead to the room getting cold. The staff took great care of me though and gave me a different room.
January 26, 2013
Rated 1 out of 5 by Tyler13 Dissapointing stay
The front desk cancelled my reservation even after I called to confirm that I would be arriving late due to my flight delay. When I arrived the front desk attendant could only reinstate my first night as the other two nights were no longer available. I was forced to find a new hotel the next morning. Then once in my room the walls are thin and the mattresses were covered in a plastic liner under the sheets.
June 29, 2013
Rated 4 out of 5 by Janicejbj HIDDEN GEM
I really enjoyed my stay at this hotel. It was in a great location within walking distance to Time Square. Subways were very close. You could catch a taxi in front of the hotel at times but mostly we had to walk to the end of the block. Not a problem though. Outstanding staff! Resturant food was good! On Wednesdays, they have a Managers Dinner. The only thing I wish they had was a refrigerator in room.
August 16, 2012
Rated 5 out of 5 by Margy0110 Great staff
I was sick when I stayed at the hotel and the staff was exceptionally friendly and even called my room to make sure I am fine.
March 4, 2014
Rated 5 out of 5 by Francesca26 Good location and excellent staff
I would like to commend the entire staff in the front desk including the concierge who are very helpful. Special mention to Leon for a warm welcome when he checked us in and gave us some cupcakes too. As requested, we got a corner room with a nice city view which added to our wonderful stay at Four Points. I will definitely recommend this hotel to friends when they are in the area. Thank you.
September 29, 2013
Rated 3 out of 5 by nicknamesaresilly Not recommendable
First I did not get my request for a double bed. Second the room look terrible because of the visual damage to the desk. It was badly scratched, probably from the metal back of the chair hitting it-not sufficient room to turn. The room looked "ghetto." How can I recommend to anyone a room that looks like that. Regardless of how good everything else may be, a room looking so bad is inexcusable.
June 29, 2012
Rated 4 out of 5 by C100 Great hotel in great location
The hotel is in a very convenient location to many things. The rooms are small but furnished functionally. Very clean. Very friendly staff. We appreciated the luggage storage after we checked out. Breakfast offered a nice variety and the service was very friendly.
The only irritant were the very slow elevators but it probably can´t be helped in an old building. Everything else top notch.
September 4, 2013
Rated 2 out of 5 by Marlena Excellent customer service...... BUT
The staff and service that was provided was excellent; however, the hotel itself was not satisfactory. Everything was too small, tight or dark. The lobby is small, the bar area is small the elevators and hallways are small and dark. The air conditioner did not work properly, the sink was clogged and the bathroom was extremely small with no shelving. This simply was not a comfortable hotel
April 3, 2013
Rated 5 out of 5 by Robbie74 Perfect perfect perfect
This hotel is in the perfect location, has perfect amenities, and the customer service is perfect! Being an SPG member and getting a free upgrade is one thing, but to be put in a suite when staff found out it was our anniversary is another! And to top it off, free chamapgend and chocolate covered starwberries! This will be the ONLY property I stay in anytime I visit NYC! You should too!!
June 24, 2013
Rated 4 out of 5 by Veny Small conevenient hotel
Small hotel with great proximity to lots of tourist locations downtown (including Broadway Theaters and Times Square).
Rooms are small (but so are most in downtown NY), but well kept.
I would definitely recommend requesting a higher floor, as lower levels look into bus terminal parking lot.
Rooms service is good, although limited hours.
January 4, 2014
Rated 5 out of 5 by Marta62 Would stay again!
the staff was very friendly and willing to help.The receptionist(Siovan) was very helpful and did a great job of getting us to our room. The rooms were very clean(I always look for clean). The bathrooms were great. Shower was sooo relaxing,The pillows were so soft I felt as if I were on a cloud.Overall I would recommend this hotel. Very close to everything. Looking to stay again!
August 24, 2013
Rated 5 out of 5 by dmagic Crowning Service
The rooms were clean and the location was within walking proximity to Times Square but just far enough to be away from the hustle and bustle. My plans changed and I needed to stay an extra night, and I must say the service was immaculate and it was no hassle whatsoever. Siovan Tejada is a gentleman and a scholar!
January 15, 2014
Rated 5 out of 5 by anderfan Perfect Hotel for Mother/Daughter Stay
I recently stayed here overnight with my Mom prior to going to an early taping for Anderson Cooper. This hotel was so convenient to Port Authority as it is about a half block away! Beds and pillow so comfortable!
The handles on the sink and shower in my room were a little hard to turn on. This could be a problem for someone who has a weak grip. Would definitely stay here again!
March 23, 2013
Rated 4 out of 5 by Locke Further from Times Square than I expected
When I did a search for hotels in Times Sq., this hotel popped up. It's by no means in Times Sq., it's blocks away. Lobby is very cramped and no sense of where the line starts. Checked in and out by a girl named "Terry", she was very professional! Answered all my questions....great job!
Bed and linens were very comfortable. Bathroom very clean. Free bottled water was great!
July 15, 2013
Rated 4 out of 5 by AlleyCat Decent Room & Location for the Price
The room was small but comfortable. I am not certain that the quilt and comforter were clean; I noticed at least one spot. The location is very good - near Times Square, the Port Authority Building, and a subway hub. On the other hand, it is down the block from a Parole Office and a peep show, and unsavory characters hang out on that block and across the street at night.
January 20, 2013