Rated 5 out of 5 by Margy0110 Great staff
I was sick when I stayed at the hotel and the staff was exceptionally friendly and even called my room to make sure I am fine.
4 de Março de 2014
Rated 5 out of 5 by PMMK Best Hotel for the money in the Theatre District
I've stayed here many times in the past three years and each time the Four Points surpasses expectations. Location can't be beat. Staff is extraordinarily service minded. Rooms are very well maintained, updated and quiet. Parking is discounted. Restaurant serves a great breakfast. Prices are great. Starwood recognition can't be beat. This is my go to hotel in the theater area.
3 de Março de 2014
Rated 5 out of 5 by brauhaw Fantastic Stay
The staff couldn't have been nicer, the location of the hotel was excellent, only 5 minutes walk to the bright lights of Time Square.
26 de Fevereiro de 2014
Rated 5 out of 5 by ChefSmoke Best service I've had...
in quite a while. We got in early but were able to pre-check in, and the staff stored out luggage while we we parked the car and did the sight-seeing thing. Bell staff was outstanding help us unload the car, getting items to the room, and then helping us out again the next morning.
Check-in was smooth and quick, check out was the same!
25 de Fevereiro de 2014
Rated 5 out of 5 by Joe4 Very Clean and great breakfast
The rooms in this hotel were very clean and updated. The staff was friendly and professional. This was an exceptional value for staying near Times Square. I would come back again. Moreover, the breakfast was great...eggs, bacon, waffles, etc.
17 de Fevereiro de 2014
Rated 5 out of 5 by jhhag Location and Service top notch!
We could not have chosen a better location for our 2 day stay in Manhattan. Just about everything is within walking distance. The big winner here is the service! What accommodating , friendly, efficient staff on every level, especially SPG desk and concierge , Kirstin. Rooms are updated (albeit "New York Style", i.e. small) bathroom has excellent lighting, glassed walk-in-shower. "Restaurant" nothing much but OK for quick breakfast.Rates are moderate. Definite "stay again" property.
11 de Fevereiro de 2014
Rated 5 out of 5 by Fred55 Great value and convenience
Hotel provides great value and convenience to Times Square area. Staff very professional, helpful and friendly.
8 de Fevereiro de 2014
Rated 5 out of 5 by TodC Great Hotel
This is one of my go-to hotels in NYC. Keep in mind, the hotel is located near Times Square, so the rooms are small. Rates are kept reasonable in part because of the location -- next to the Dept. Of Correctional services office and across the brick wall of the Port Authority Bus Terminal parking garage. But... the staff is exceptionally friendly and helpful, the rooms are very well-maintained, and the hotel has somehow fit a decent workout room in the basement. All-in-all, if you need to be near midtown, the Four Points presents a very compelling combination of comfort, service, and value.
7 de Fevereiro de 2014
Rated 5 out of 5 by wmidoj1 Such Nice People
I've been really pleased with the level of service and overall friendliness of the staff at this property!
6 de Fevereiro de 2014
Rated 5 out of 5 by NNJxj4 From Bad to Breathtaking
I stayed at this hotel on January 25th and suffice to say the rooms were quite small if not miniature versions of other rooms I have stayed at in NYC. The welcome by the front desk and concierge staff is what set this hotel apart from the rest. The customer service was impeccable. Terry (or was it Perry?) chatted with me for a few minutes and made me feel like i was coming home. In the hectic ordeal that most travelers have to endure to be able to walk onto a property and be made to feel relaxed by the charm and concern of the staff is a feat worth noting.
Sadly, later in the night, in my tiny room, this slightly claustrophobic man started to hear whistling in his room. Soon a very bone-chilling gust started to envelop the room. It seems the frame of the A/C and heating unit was not aligned with the unit itself allowing sub-freezing winds to enter the room. It being late in the night I simply requested an extra blanket and used the blankets to cover up the edges of the frame/unit to stay warm at night.
The next morning I decided to stay an extra night due to work but informed the new concierge/host where Terry was standing yesterday about the issue. She quickly apologized and had my room changed to a higher floor to make up for the inconvenience. The staff at Four Points has always been so incredibly helpful, kind, considerate, and understanding. I will most definitely be staying here again very soon!
3 de Fevereiro de 2014
Rated 5 out of 5 by JimBarb New York Friendly
What a wonderful place. Just within blocks of everything around Times Square. We were there the week of the snow storm that shut NYC down for a day. The hotel was so accommodating the entire week. The manager takes great care of the employees......and it shows!! Thank you for a wonderful week in the Big Apple!!
PS: The late night cupcakes made the week that much better!!!!
27 de Janeiro de 2014
Rated 5 out of 5 by Williams2014 Amazing Hotel! Amazing Location!
My husband and I stayed at the Sheraton Four Points Midtown for our Anniversary weekend and the hotel was absolutely perfect. The room was immaculate and the views were spectacular. The enter city location was convenient to everything and the staff was welcoming from the moment we entered the door. The Front Desk Manager Priscilla even had cupcakes delivered to our room upon check-in to kick off our special weekend. We will definitely return to the Sheraton Four Points Midtown in the future!
26 de Janeiro de 2014
Rated 5 out of 5 by MAP14 Friendly Staff. Good Location
Good location. Staff was very friendly & courteous. Room was spacious and clean. It was difficult to get a cab. That was my only issue.
24 de Janeiro de 2014
Rated 5 out of 5 by dmagic Crowning Service
The rooms were clean and the location was within walking proximity to Times Square but just far enough to be away from the hustle and bustle. My plans changed and I needed to stay an extra night, and I must say the service was immaculate and it was no hassle whatsoever. Siovan Tejada is a gentleman and a scholar!
15 de Janeiro de 2014
Rated 5 out of 5 by emkay00 Polar Vortex Refugee
I was stuck in New York for several days due to the weather in Chicago. I bounced around hotels (all within the Starwood family) and my last night was at the Four Points. By far, the staff here was the most friendly and accommodating. And I gotta say, I am a HUGE fan of the cupcakes at check in. Kathia at the front desk went out of her way welcome me and make sure I had everything I needed. Thanks so much!
9 de Janeiro de 2014
Rated 5 out of 5 by RobW57 Great Staff, convenient location, overall very happy.
From check-in (with Terry) to checkout - we were treated terrific, and made to feel welcome in between. Thank You.
26 de Dezembro de 2013
Rated 5 out of 5 by Joe806 Great experience
Nice friendly staff and clean rooms. A little more costly than some other hotels but when traveling with family, it's well worth the extra to be comfortable! (Although, it is hard to get a cab from there some days. Recommend you reserve a car to the airport if you are in a hurry.)
20 de Dezembro de 2013
Rated 5 out of 5 by TJKR Wonderful Staff
We just spent the weekend here and had a great time, The room was very comfortable but I think the best part of the hotel was the staff. The ladies at the front desk were friendly & helpful. Mon & Jose always seemed to go the extra step with a smile, they were wonderful, and as someone who also works with the public, it not the easiest thing to do. I would definitely stay here again.
17 de Dezembro de 2013
Rated 5 out of 5 by BRFoster Great Stay!
Excellent service and terrific view from comfortable and spacious room.
16 de Dezembro de 2013
Rated 5 out of 5 by JFADDS An excellent first stay
Just finished a 5 night stay -our first at this property. Well situated to multiple subway and bus lines, it is also walking distance to Times Square.
Staff was helpful and polite from top to bottom, always a reflection of a hotels manager. Here, Mr. J. Turano has everyone working in tandem. A special mention to Leon at the front desk.
16 de Dezembro de 2013
Rated 5 out of 5 by mr616 Great Location
Great Location, friendly staff. High SPG recognition!
14 de Dezembro de 2013
Rated 5 out of 5 by Marisa35 Great Experience!
We had a wonderful stay at this Sheraton. Leon at the front desk was AWESOME! Will definitely stay here again when in the city and will definitely recommend to others.
13 de Dezembro de 2013
Rated 5 out of 5 by Momster NICE VALUE HOTEL IN TIMES SQUARE
I usually don't stay on the South of Times Square, but glad I had a chance to try it out. The hotel is very convenient to all subway lines and the rooms are very clean. The rooms are small even for NYC standards and the bathrooms are REALLY tiny so please note. I can't write this without mentioning what a wonderful staff this hotel had. I interacted with at least 5 of the front desk folks and 2 housekeeping staff and they went out of their way to make my stay enjoyable and pleasant. Thanks all!
13 de Dezembro de 2013
Rated 5 out of 5 by Elaine14 Wonderful stay in New York City
Our experience from the hotel staff to the restaurant staff was fantastic. The rooms were very clean. We were so busy enjoying your city that our stay in the rooms were basically sleeping, but that experience was met our needs. Everyone was so helpful and friendly. Thanks for our New York experience.
11 de Dezembro de 2013
Rated 5 out of 5 by Momsy52 Friendly staff and close to Times Square
We were checked in by Terry who was very efficient, friendly and professional. We were offered cupcakes which were very appreciated after our flight. We were given a courtesy call when we got into our room and discovered a problem with our toilet. It was dealt with right away. We're always greeted by your friendly staff when entering and leaving the hotel and always offered bottled water. I would definately recommend this hotel.
11 de Dezembro de 2013
Rated 5 out of 5 by BFLEB Great weekend trip home base!
This hotel was a great location for weekend in NYC "home base". Allowed us to shop, eat drink and be merry. Great way to get a bit of exercise with walk to/from stores & restaurants & shopping; or take subway/taxi if wish.
Greatly enjoyed the location, staff, and bar service! Would recommend and enjoy a return visit.
9 de Dezembro de 2013
Rated 5 out of 5 by Goosehow Great Customer Service
This was the second time that my family has stayed at this hotel and the customer service was outstanding for both stays! I highly recommend this hotel. Great location also.
8 de Dezembro de 2013
Rated 5 out of 5 by vrk7 One great Staffer
the only thing that I want to mention is the excellent service we received from CINDY-She made our visit a wonderful experience. She is a true asset to your staff. KUDOS to her!!!!!!!
5 de Dezembro de 2013
Rated 5 out of 5 by Smythe4 Perfect
We were in town to see a family member in the Macy's Thanksgiving Day Parade, so we had no choice on dates and knew that we were going to be limited on options at a reasonable price. This hotel fit the bill perfectly. Great location, friendly staff, hot showers, good coffee in the lobby, and a gym. We had a great time.
1 de Dezembro de 2013
Rated 5 out of 5 by Breerrabbut Great experience!
I was a little nervous about choosing a hotel because it was just my 16 year old daughter and I traveling. I couldn't have been more pleased! The staff was friendly and helpful. Cindy checked us in ( early) and allowed us a couple extra hours at check out. She was extremely helpful and sweet on a BUSY holiday week.The room was comfortable and very clean and the location was great. We will stay here again.
1 de Dezembro de 2013