Rated 5 out of 5 by Hotelvisitor1 Clean and Easy
Every employee I encountered was nice and friendly and, most importantly, the hotel room was spotless. Very happy with my stay.
July 31, 2014
Rated 5 out of 5 by pal1 The hotel was everything desired at a great price
The hotel was convientiently located and a shuttle to take you to where you needed to go within the area. Staff was friendly and always very accomadating.
I was very satisfied and would return again and recommed to anyone.
April 20, 2013
Rated 5 out of 5 by kteesunrise We always have a good stay
Over the past several years we have stayed at this hotel many times. We come to Phildelphia quite a few times every year for family events. We have always enjoyed our stay.
February 9, 2014
Rated 1 out of 5 by moon1217 hotel
The staff was very unaccomadating. The hotel was dirty. No one wanted to help with anything. I travel all the time and this is the worst place that I have ever stayed I willk never stay at a Sheraton again
July 29, 2013
Rated 5 out of 5 by Aiyana1999 Have stayed at this hotel every month for the last 3 years
Great hotel. Front desk staff very nice. Rooms always clean. Bed comfortable. Pillows comfortable. Food is good. Location is great. Will continue to stay at each month when I travel to Philly.
February 27, 2013
Rated 4 out of 5 by pk1976 Feedback
Overall my experience was fine. I did have some things that weren't the best:
1. Lack of plugs/outlets: wanted to plug phone in near bed but coudn't find access other than under the headboard (not convenient).
-working from couch, again plugs were hard to come by in this room
2. Air condition in 421 sounded rather loud so it wasn't optimal.
3. Battery for the door was not working right but staff corrected it within minutes, no complaints
1. room was nice
2. bathroom perfect
3. staff was very nice and accomodating
4. Breakfast staff in the restaurant were great
5. Cleaning staff very friendly
June 28, 2013
Rated 1 out of 5 by brmusicman Disgusting Dump
It is hard to believe that Sheraton allows this disgusting hotel to carry the Four Points banner; it is a disgrace to the brand.
I am a very frequent business traveler -- well over 100 nights a year for several years in a row. It has been years since I have stayed in a hotel this gross.
Staff was polite at check-in. However, the first room to which I was assigned had major cleanliness issues. I entered the room and immediately noticed that the duvet on the bed did not have a cover -- it was just the white duvet. I pulled back the duvet; this revealed dirty sheets with a hair in them. In the bathroom, there were large hairs on the bathroom towels. What was even more disturbing is that this was not a case of being assigned a room that merely hadn't been cleaned that day -- all of the towels were folded and the room service breakfast card had been placed on the cover-less duvet that covered the hairy sheets.
I went back down to the desk and requested a new room. The hotel staff was apologetic; a staff member was dispatched to my original room to look into the issues. I ran into him in the hall on the way to my new room and he verified the hair in the bed.
While my new room did not have hair in the bed or on the towels, it was not clean. The chrome in the bathroom was covered with spots, as was the bathroom tile, which appeared to not have been mopped. Corners were covered with dust bunnies.
The room was also in very poor condition. The carpet was worn and spotted; the wallpaper was peeling off the wall in spots; the paint on the electrical panel was peeling off; the wooden furniture was splintered; the couch was stained; the lamp was unplugged. Furthermore, the curtains did not entirely cover the window, which meant that light from the parking lot spilled into my room all night. Also, the room only had a solid curtain; it had no sheers. So, if you wanted to open the curtain in the morning to let light in, you got to let the entire parking lot watch you get ready.
The hallways of the hotel echo the problems in the room: worn and dirty carpet, scuffed walls, etc.
Furthermore, the bed was uncomfortable, with threadbare sheets. Despite the hotel's photos showing a bed with multiple pillows, mine only had two standard pillows.
While the hotel's staff was polite at check-in, there were flaws as well. Coffee was not ready in the lobby by 6:10am. At check-out, I was told "Have a good day," but no one asked how my stay went. Worst of all, my wake up call request was not honored. At check-in, the clerk asked if I wanted a wake-up call. I said yes, at 5:15am. When I had to change rooms, I verified with the same clerk that the wake-up call would be transferred to my new room. 5:15am came and went with no wake-up call.
This is an awful hotel that fails to live up to the brand's most basic promises. Do not stay here.
January 10, 2012
Rated 5 out of 5 by Michy69 Awesome place!
Enjoyed our stay at Northeast location facilitlites and staff was great! Close to shopping and many restaurants.
November 29, 2011
Rated 5 out of 5 by BZBee great stay
relaxing and comfortable hotel, staff was very, very pleasant
May 24, 2012
Rated 5 out of 5 by Roxanna Most important part of my stay, excellent customer service/staff.
Staff was wonderful! Great customer service.
November 17, 2013
Rated 4 out of 5 by doc10 last stay
I frequent this facility when in Philly.
September 4, 2014
Rated 4 out of 5 by Rob23 Nice Stay
This was my second stay at this particular property. I stayed here 4 years ago for a wedding. The property was very consistent over both stays. It is a clean, nice, comfortable property. Upon check in, my SPG recognition was given. I thought the nice welcome bag with water and chips, is an extremely nice touch because it has you entering the property on a very good and optimistic note. I only stayed one night and was hardly at the property so I didn't get to experience any of the hotel outlets. Overall, I was pleased with my stay and will stay here again, if I am in the area.
August 12, 2013
Rated 2 out of 5 by Moni Poor Customer Service
This is the 4th time I have stayed at this facility. Each time it has taken me far to long to check in. With only one employee at the front desk who is also responsible for answering the phone, there is no way the check in process could be good. I waited for 20 minutes to check in this time and 30 minutes the last time. This is totally unacceptable!!!!!! In addition to that the head waiter in the dining room was rude, my room was dated, dirty and worn out looking. The only redeeming factor was the bartender, Greg. This is the worst hotel I have stayed in in 5 years. You need
March 19, 2013
Rated 2 out of 5 by MannyS Improvemetns are needed
this hotel needs help. The rooms are nicely laid out but there are other issues that make this hotel a mediocre one until things are fixed or upgraded. First the room temperature, the AC was never on for a long period of time to significantly cool the room. The thermostat was set at 63 and the room was not even cool. Also the nose the unit made when cycling was very loud.
The bed in our room had one corner that was lower by at least 2-3 inches, when you laid in that side it got worst.
The hall ways are very dark and gloomy, it needs a new carpet and cleaning do it does not look so cramped and old.
The most annoying thing we had to deal with was the hotel parking entrance, it is small and narrow, and if you blink while driving you will have to drive 5-10 minutes to get back to the entrance again.
Aside from that it was an OK place to stay.
August 25, 2014
Rated 3 out of 5 by bee42 rude front of the house staff
Very rude man at the check in counter. I was waiting for a long time to check in. Never was even acknowledged while standing there. Then when i asked was he the only one working he said that his coworker was, "taking care of another guest somewher else in the holtel". Wow. What about this customer standing in front of u? Then he said, "you were on ur cell anyway so you weren't to bored waiting". Totally unprofessional and rude. I worked in hotels in NY and would never say that to a guest.Customer service = L.A.S.T. LISTE, APOLOGIZE, SOLVE and THANK. Other than the bad taste he put in my mouth, the hotel stay was average. They need to put more towels in the bathroom. If two adults are staying, two sets of towels should be in the room.
February 1, 2014
Rated 2 out of 5 by Applebuum Hotel a joke
The bathroom toilet was not working. The tv was very staticky like there were no cable. We had to move into another bedroom very late that night to a whole another floor. The other room reeked of smoke and the phone was not working. It would not stayed charged I had to talk on speaker the whole two nights. Along with getting my reservation messed up three times by staff. Then the last person who made the correction to my reservation stated breakfast was included to find out it wasn't. Never againnnnnnnn will I stay and have told 3 people not to already.
August 19, 2013
Rated 4 out of 5 by GMAN Great staff
The hotel staff was very friendly, and pleasant. The hotel grounds and common area was very clean, and well kept. My room was also very clean. I did have two issue, but they would not stop me from staying there again. I flew into North East Philadelphia airport. It's only about a mile away. I called the hotel for the shuttle, and was told it would be at least an hour until it would be there. I did manage to borrow a crew car from the airport. Second, I could not watch the Phillies game, since the hotel does not have the local cable. What's with that.?
April 7, 2013
Rated 4 out of 5 by Zach Nice place considering location
The hotel is very nice and well kept. I didn't love the area on the boulevard. A little bit of an uncomfortable feel around there. The room was well laid out with a comfortable feel. One small thing was that the door frame paint looked old and "overpainted" and the lock itself looked recently replaced and a bit sloppily. Additionally, the AC/Heat unit ran like a truck. Extremely loud. LOVED that the room had a microwave and refrigerator. I never like having to request those and hate being charged for them. I really appreciate that fine touch.
May 6, 2013
Rated 2 out of 5 by Aussie23 Hotel Room Cleanliness/Maintenance
Air Conditioner did not work and I advise the front desk on Tuesday morning and there was no change when I returned on Tuesday.
Carpet was not cleaned until Thursday (I ate in my room on Monday night and dropped crumbs on the floor by the sofa) and they remained until Thursday evening.
Thursday evening I had no towels and went i called for towels, i was brought one of each towel size.
This hotel is literally minutes from where I work so it is very handy and I keep coming back because of the Front Desk Staff/Dining Room & Bar Staff.
November 16, 2013
Rated 3 out of 5 by Sheronda Great location but staff is lacking
This hotel has a great location, but the staff is lacking. Upon check-in, I felt that it was difficult for me to provide my SPG number. This was mostly due to the fact that staff seemed to have a hard time actually listening to my requests instead of talking to me about their processes.
Also, although the restaurant staff is very competent, they were unable to locate more than 1 champagne flute for the bottle that I purchased to celebrate an occasion. Also, they only had 1 bottle of champagne and 1 bottle of prosecco in the bar!
May 16, 2013
Rated 2 out of 5 by CK2013 Facility need improvemnt & toilet was not cleaned properly
We have a one night stay in this location. After we check-in to the hotel, we notice the keys was not working to our room. We run to the front desk to ask for help. They send us back & told us the key was fine. We tried again, still not working. We ended up in the front desk again. They switch us to another room & telling us it might be problem on the door lock. We finally in the room & notice there was stain on the toilet seat!! We didn't notify the front desk as we are too tired for the whole check-in process...
February 25, 2013
Rated 1 out of 5 by 1DisappointedVisitor Worse than previous visits !
having been here previously I expected no problems. upon entering our room we found the a/c set at 63* with the fan set on vs auto. REALLY, in October . staff apparently missed that on the last cleaning of the room. our king size bed had a pad under the sheet that was wrinkling and lumpy and the sheet wasn't large enough , i woke in the middle of the
night to feel my hand on the mattress. our refrigerator was not working properly , we put cold drinks from a cooler in the fridge section and 2 ice blocks in the freezer section. the next morning our ice blocks were soft and the drinks were barely cool. there is no in room safe for your valuables. also there a no extra outlets for phones, I had to charge mine in the bathroom, not a place you want to leave your phone overnight.
October 7, 2013
Rated 5 out of 5 by JamesofBoston Home Run!
My wife and I enjoyed our stay at the Four Points Sheraton Philadelphia Northeast! The manager, Darren, met us in the lobby and delivered us to John for registration. John then handled our every question and quickly provided suggestions and directions to a local specialty restaurant that was a home run! John greeted us as we entered the lobby at the end of each day (we stayed three nights) and introduced us to the shuttle service staff, Todd and Fran. Clearly we received "white glove service" at this hotel!
June 4, 2012
Rated 4 out of 5 by EdBoston Smooth stay
My stay was one night and quite smooth. Liz greeted me upon arrival with a nice smile and efficient service. Got a terrific room with lots of space to spread out for off-hours work and simple relaxing. Had a problem with opening my door; however a smiling housekeeper suggested I lift the handle UP. The only snag occurred at breakfast. I opted for the full/hot breakfast. The scrambled eggs were rather chewy and a bit cold; the potatoes were unappetizing. I meekly asked for a bill adjustment, and the server unswerving and pleasantly told me that the meal would be no charge. Now that was a considerate (and wise) response; and I appreciated this for much more than the cost saved. Thank you Dan Williams for empowering your staff to act decisively to cheerfully resolve concerns that may arise.
January 29, 2014
Rated 2 out of 5 by DALG Great Location
This was not my first stay here as the hotel is near family. Very convenient. But I was disappointed in how dirty the desk/TV area was (a ton of crumbs in the slots with the hotel info cards) and with the state of the coffeemaker in the hotel room. There was an old teabag in it. So it obviously hadn't been cleaned either. And I was disappointed that there were only a few drops of shower gel in the dispenser in the shower. I had to go get the soap from the sink for the shower mid-shower. Staff was very responsive to my request for a feather free room and for a clean coffee maker.
August 4, 2014
Rated 1 out of 5 by NeverEVEReverAgain Not that great
I did not enjoy my stay at this hotel. When I arrived there was toothpaste from the last guest on the sink. The heater in the room was extra loud and kept me up all night. Then in the mornings when I attended the overpriced breakfast a majority of the plates and untensils were dirty and the food was always cold. This was not an enjoyable stay at all. Also, when I went to check out, my bill was incorrect and I had been overcharged and when I spoke to the person at the front desk he was really rude.
January 17, 2013
Rated 4 out of 5 by DrSteve Good Place If Housekeeping Pays Attention
I often go to Philadelphia to see family and I always stay at the Four Points by Sheraton. It is convenient and a decent hotel. If housekeeping would be a little more attentive, it would be better. Checked in at 3 AM on the 12th of October. Nice, easy check in, and given a nice room. Up early and took nice shower and made coffee that is complimentary in the room. Came back Friday night at 11 PM and room made up, but didn't notice until Saturday morning that neither the coffee nor the cups were replaced. Let a not for housekeeping and that night found the coffee restocked, but the towels were just thrown onto the back of the toilet instead of being put away. Sloppy work! Will I stay here again? Yes, since the convenience. But housekeeping staff could be a little more attentive and professional.
October 14, 2013
Rated 1 out of 5 by PMEM Extremely disappointing experience
I expected a completely renovated room and in fact called to make sure that my room would be completely renovated. The rug was dirty, the tub had a huge crack in the wall, the furniture was beat up, the air conditioner was so loud it sounded like a car starting every time it turned on and there was no hot water in the sink until I turned on the valve under the sink. I complained and asked to be moved but I was told all the rooms are like mine and I wasn't moved. I didn't sleep for 2 nights.
April 28, 2013
Rated 3 out of 5 by justbeinghonest Good location but room needs improvements
The beds were comfortable; however, both queen mattresses were "dipping" on one side; room was clean; rates are good. Needs much more storage drawers for clothes, no hooks in bathroom to hang up robe. Our room window leaked cold air from the outside (room 319) so the room was always too cool and you could hear the wind blowing. The tub drain clogged; we called for service but it was never fixed. The fan for the heat was so loud we had to turn up the TV when the heat came on, then lower it when it went off. The fan also kept us up at night because it was so loud turning on and off. It would be nice if they left coffee for guests to drink throughout the day instead of in the morning, as our maid only left one regular coffee for two people so we couldn't get coffee as it was in the late afternoon.
March 4, 2013
Rated 4 out of 5 by familyandkids Very good!
We have SPG gold and called a few days before our stay to ask for an upgrade to suite and they said we need to do it at checkin and many are available and it wouldn't be a problem. At checkin, there weren't any available and we were dissapointed. but they put us in a different room, and when we got to the room, the A/C didn't work and toilet didn't flush. They immediately switched us to a different room, in which the refrigerator didn't work! They replaced the fridge immediately, and after that the stay was great. Room was comfortable, staff was helpful. The pool and gym were also nice. After the initial hiccups, we had a good experience.
June 26, 2014