Rated 3 out of 5 by Steven69 TIme to Improve
This was my 25th stay and it appears it may be time to take some time to freshen the appearance. Carpets in hallways are rippling from use, chairs in the lobby are dirty/greasy at the headrest and the hallways are hot due to lack of A/C. Rooms remain comfortable, staff is superb, and food is good. Must say this was probably the worst visit I have had with the hotel...no cook for breakfast and no A/C in hallway were detractors to my visit.
June 28, 2014
Rated 2 out of 5 by Joan58 Customer Service
The facility and service were average. It also appeared to be short staffed; therefore, the level of service customers were accustomed to receiving was somewhat lacking.
June 26, 2014
Rated 4 out of 5 by Pops1953 Food & Beverage
your staff in this department needs to improve. they are not attentive (too many other things going on) Cell phones and TV before customers.
June 25, 2014
Rated 4 out of 5 by paula38053 Very comfortably
We enjoyed the stay at this hotel,great food , friendly staff not over crowded. would recommend this hotel.
June 24, 2014
Rated 5 out of 5 by DnDSims Best staff EVER
The staff at this hotel is the BEST! Every single person we encountered was extremely friendly, courteous and helpful.
The comfort of the rooms can't be beat. We love having the shampoo, conditioner and shower gel in the dispensers in the shower.
June 23, 2014
Rated 4 out of 5 by Firebug Great Stay
I have stayed here several times and I'm always very satisfied. I always recommend your facility to my co-workers and friends.
I always call here 1st, to see if you have availibility for the nights I need...
June 22, 2014
Rated 5 out of 5 by Iner Hotel pleasantries
We enjoyed our stay in Biloxi very much. Everyone was very courteous and ready to help in anyway. Knowledge of their jobs was good. The transportation was wonderful, taking us and picking us up on time was great.
June 11, 2014
Rated 4 out of 5 by magdevil Breakfast
There was not enough staff to handle breakfast. One lady waiting on tables and the place was full. Took a long time for her to get to everyone and then the food took forever to get to the table. Was not her fault. She needed help. Breakfast took 1 hour and 20 minutes.
My only other complaint is there is not enough counter in the bathroom. Things kept falling off the basin.
June 9, 2014
Rated 4 out of 5 by sparky01 Third visit
This was our third visit to the Four Points. Great location with good staff and facilities. Only one problem. The fitted sheet on the bed would not stay in place--it seems that the mattress is a little too thick for the sheets provided and they kept creeping up.
A fridge in the room would be nice.
June 7, 2014
Rated 2 out of 5 by Bill225 Disappointing Stay! Business Trip part 2
This is part 2 of the review on our bad stay on May 30, Our wakeup call never came. We had ordered room-service breakfast for 6 am. By 6:30 it hadn't arrived. Phone still didn't work so I went down to frontdesk. She already knew about breakfast problem. Said GT's didn't open until 6:30 and she had tried to call, but got a busy signal. Phone system problem obviously? Breakfast arrived at 6:45. Barely made our 8am appt in Gulfport.. We've come to expect much more from this 4 Pts. We hope these probs get fixed!
June 6, 2014
Rated 2 out of 5 by Bill225 Very Disappointed! Business Trip.
We have stayed many times here since it opened after Katrina. It's always been great. However, our last stay on May 30th was less than spectacular. Our room was fine, no problems. That is until I tried to make a wakeup call Every button I pushed just gave a busy signal. Alarm clock didn't work either. Went to the desk & they blew off the phone probem and entered a wakeup call for me manually. It never came. See next review for rest of problems...........
June 6, 2014
Rated 5 out of 5 by GManPSU Birthday Getaway
I was hesitant to book this hotel based on some of the reviews. The entire weekend was great. The staff was great other than slow service at breakfast (I was on vacation so I did not mind). Room and hotel was clean.
June 2, 2014
Rated 4 out of 5 by Dacoops Comfortable and quiet
Have stayed here before. This time we were there only overnight and did not spend very much time in the room. As always, it was clean and comfortable. Love the convenience of the body wash, shampoo and conditioner dispensers in the shower. Nice feature instead of those small sample bottles. Would stay here again and again.
June 1, 2014
Rated 1 out of 5 by 1234568 Do not visit
I visited this hotel about 2 years ago and was brand new and really nice. The hotel has not been kept up at all. The pool was dirty. The grounds were unkept. The restaurant was the worst. Closed at 9:30 even though it was suppose to stay open until 10. No one was available during breakfast. Many food items were not replaced therefore no food on the buffet during normal buffet hours. Staff arguing over who was going to do room service. The worst service that i have ever received. Ordered a sandwich for lunch and it seems as though the chicken must have been a couple of days old and was physically to hard to chew. I was very disappointed in the visit this time. The outside of the hotel looked as though it had not been cleaned in ages.
May 27, 2014
Rated 5 out of 5 by Myra10 Best beds ever
Beautiful room with beach colors. Beds and linens were great. Reaturant was great in AM But slow in Evening. Food good and prices reasonable. No MW or Fridge.
May 26, 2014
Rated 4 out of 5 by bamagirl Awesome stay
I really enjoyed staying here and will be back. The rooms were clean and comfy the view of the gulf was beautiful. We ate in the hotel restaurant and the food & drinks were high quality. The location is easy to get to and close to everything. My only complaints are there was no mini refrigerator, no microwave, and the water pressure is awful. For the price and location it was a great experience.
May 19, 2014
Rated 3 out of 5 by M51414 Ai rconditioning
The air in the room was very unsatisfactory, it would not stay cool and on last day of stay in May the heater kept coming on.
May 19, 2014
Rated 5 out of 5 by Garry73 Great Stay
an absolute great experience, the view, the service, the conveience, the food and drink all exceeded expectation!
I will see you again, and again,
May 17, 2014
Rated 4 out of 5 by Samarai Great place to stay!
The staff was very friendly and went out of their way to ensure my stay was enjoyable. I had a problem with the shower head and informed them early that morning, but the work order was obviously not followed through. I had to remind them again later that evening, but Tamara (front desk clerk) immediately dispatched Housekeeping and the repair was made. I would commend Toni and Tamara for their superb attention to my needs and the professionalism they showed.
May 8, 2014
Rated 3 out of 5 by Wahoos overbooking
Was disappointed that your hotel overbooked and did not have a room for our coach and his family to stay 5/4/14, despite them having a confirmation number. They waited over 2 hours after check in time before being told no room. This held up our plans as we kept waiting for them to get into their room. While waiting with them, the staff did not seem overly apologetic and certainly did not bend over backward to right the wrong. Obviously would make me think twice about booking another stay as I wouldn't want to be told I didn't have a place to sleep after I had made the reservation.
May 5, 2014
Rated 5 out of 5 by catdog This hotel has good people working-very nice and friendly
The stay was very good-the only thing I could suggest is that the door to the room be a little easier to open. It was quiet hard to get it started but then it opened easily. We enjoyed the relaxed atmosphere and the frienlyness of all the staff.
May 5, 2014
Rated 3 out of 5 by mrt81 Average Hotel
The hotel was fine; nothing great nothing horrible. The front desk and lobby bar staff could be much more attentive and helpful. The hotel is located on the beach and within an easy walk to other hotels/casinos.
May 1, 2014
Rated 2 out of 5 by Witty General
At 3.20am we were awoken by fire alarm. We vacated our room via 9 floors by staircase. Once outside no roll call no information returned to room by 4am.
Breakfast area very under staffed the one server did her best but was unable to clear tables, welcome guests, take orders, deliver food without delays occurring . We had to go and collect our breakfast voucher as we didn't receive at check in. A/C too noisy.
April 27, 2014
Rated 5 out of 5 by JT47 Very Nice Property
Kenny Glavan and his staff were excellent hosts. The staff was friendly and attentive. Little things like greeting guests each time they come in to the hotel mean a lot. Clean rooms, great views. Can't wait to see the baseball stadium be built right across the highway!
April 25, 2014
Rated 5 out of 5 by lyss610 An example of how hotels should be run
This was my first experience with a Sheraton hotel. The staff was welcoming and prompt in meeting our needs. Though I did not eat at the hotel, the menu looked delicious with convenient service. The biggest difference between the Four Points and most hotels I have stayed at was the shuttle that would drive you to close destinations (other than the airport). That was a huge plus being from out of town. The rooms were very comfortable and lacked nothing.
April 14, 2014
Rated 4 out of 5 by Miyooper Four points Biloxi
Very nice comfortable had a very enjoyable 39th Anniversary.
April 7, 2014
Rated 3 out of 5 by Fanana51 Not quite as good as in the past.
We have had really good experiences with this hotel in the past. The last stay was not as good. There was no hot water for us to get ready for the concert we were there for and the hotel was very warm. We were 4 ladies in one room so we were charged $30 more and, the room rate was much higher than we have paid in the past. Even if there would have been hot water, there was not enough towels for the group, which you would think we would have had plenty, since we had to pay the extra $30. There were some VIPs staying at the hotel so I don't know if that affected the price and problem with accommodations. We were supposed to receive two breakfast comps with our room, which we were actually charged for, but we were not given anything for the restaurant. We ended up getting our breakfast free only because the wait for our dessert the night before took so long. This experience was very much unlike our previous visits so I would still recommend the hotel and I will use the hotel again.
April 6, 2014
Rated 5 out of 5 by fuzzylizzard2 This hotel has great view
Bernard is an excellent front desk reservationist. Comfortable rooms with a fantastic view.
April 2, 2014
Rated 5 out of 5 by Randybiloxi excellent staff
The wait and bar personnel are great. The absolute best staff ever.Gina,Jeanna,and Ginger are awesome.
March 30, 2014
Rated 4 out of 5 by volley6man Great place to stay
Stayed there during a business trip to Gulfport. The hotel location is outstanding, across from the beach and within walikng distance of a few large casinos.
I had an end room with a great view of the beach. While the room was clean, it could have used some maintenance: there was a large lump in the carpet and one of the blinds was broken. During my stay, a bad storm came through and water leaked into the room from above the corner window.
The staff was outstanding. I asked for a mini fridge and one was delivered within minutes. When I reported the leak, they came up right away.
Despite those minor details, I would stay there again and highly recommend it.
March 22, 2014