Rated 4 out of 5 by JamesBB Great Airport Hotel.
Had all the convenences that you expect that a great hotel shoud have. I enjoyed it all. I salute the wonderful staff, and would totally recommend it as a place to stay.
April 11, 2014
Rated 3 out of 5 by Jigg Needs improvement
No refrigerator in room. No continental breakfast. Some of the towels were worn with deep discoloration, should be replaced with new ones.
August 24, 2014
Rated 4 out of 5 by RosebowlMOM Super clean and bright...
Pristine and comfortable beds...pure white, clean bedding! Timely service and prompt response to requests. Friendly staff and limited menus, but selections were well prepared and flavorful. Full bar with pleasant atmosphere. Conveniently located by LAX Airport.
January 5, 2014
Rated 4 out of 5 by Diane314 Close To the Airport and Budget Car Rental
This hotel is right across from the Budget rental car location. It was very convenient to drop off the car the night before my flight and just walk across the street to the hotel. The hotel has shuttle service to the airport every 15-20 minutes so I could catch my early flight in the morning and not have to worry about returning my car the morning of my flight.
The only thing I didn't like was that I couldn't regulate the air temperature in the room. From what I understand, they use a water cooling system and the temperature is either off or on. I was cold so I shut it off and later put it back on. Outside of that the hotel was great, people very pleasant, comfortable and very convenient to the airport. I would stay again.
July 30, 2014
Rated 4 out of 5 by Cayman Courteousness of staff
Staff is friendly, efficient, and very courteous.
They try their best to meet all of your expectations. However, I do not recommend using in-house reservations. Please call the SPG reservation center who are the best in the world and always takes care of your needs.
August 17, 2013
Rated 4 out of 5 by Billzo great for a night near LAX
Had to spend an unexpected night near LAX waiting for a morning flight to Orlando.
After flying all night from Sydney via Fiji it was a pleasure to find this nearby hotel with clean rooms, great beds,free wi fi and free , efficient airport shuttle.
January 30, 2014
Rated 4 out of 5 by Woody666 Great Check in
After arriving from the long flight from melbourne, the staff asked us if we would wait in the foyer and she was able to get the room ready in 1.5 hrs, so we could freshen up & have a rest for a couple of hours.
So we were in the room by 0945.
June 9, 2012
Rated 4 out of 5 by Dick Disappointed
We have been regulars whenever we visit LA. As rated above, the accomodations and service are good and the value is also good. But parking at $19 a night is getting out of hand and makes us think twice about the economic value of staying here in the future.
May 15, 2012
Rated 5 out of 5 by nevknight Excellent Customer Service
I arrived Monday night after a 14 hour flight. Lizette at the front desk was very cordial and professional. She got me checked in and made the process very simple. You trained professional staff is why I choose SPG properties whereever I can when traveling
September 4, 2013
Rated 1 out of 5 by bongiac smoking smell
my room was smelling smoke, old and very tired! the aircon was noisy and very old fashioned; outside road traffic noise also not acceptable. this is a hotel which needs a major revamp!
a very unusual experience compared to my previous SPG experiences
July 16, 2013
Rated 2 out of 5 by LS430GUY Room and front desk staff needs improvement
The room only had 1 bar of soap in the bathroom for the sink! There was no liner for the ice bucket! There was no laundry/drycleaning slip for that service to be performed! And there was only 1 bottle of water....There was two of us in the room!
August 9, 2013
Rated 5 out of 5 by Simon4309 Nice Pleasant Stay
This is definite not a luxury hotel, but we had a great pleasant stay. Everyone was nice and friendly, and the room was clean. It also had a nice breakfast buffet. I definitely recommend this place if you need a overnight stay in LAX.
July 1, 2012
Rated 5 out of 5 by Ski64 Perfect Location
We needed a place near the airport and this was perfect. We turned in our rent car early and rode the hotel shuttle straight to our terminal. Very stress free! Everything else was what we expect with a Four Points. Highly recommend.
May 26, 2012
Rated 5 out of 5 by K12U Good
Location was good, the room we stayed in was small but very well layed out and very comfortable. It had a modern and bright feel to it. I liked that they had free internet and water. Most placed they charge a fee for this.
February 14, 2013
Rated 5 out of 5 by maxine1sky Great Place
Love the location and convenience of this property. Rooms are updated and comfy and close to LAX, Beverly Hills, Beach areas.
March 30, 2014
Rated 5 out of 5 by elainej A home away from home
I stay here often when in LA. The hotel staff is always welcoming and friendly and the rooms are comfortable and clean. Easy access to car rentals, the airport and nearby freeways makes staying in LA easy and convenient.
May 20, 2012
Rated 4 out of 5 by John14 Best value at LAX
For price to quality ratio this is the best avail at LAX. Clean room, nice bed and very helpful staff. Bar was nice but pricey and room service for breakfast was good and fast although the plates were a little tired.
August 20, 2013
Rated 4 out of 5 by uast Hotel recommended and beautiful
I was sometimes at this hotel.
Staff at check in was very friendly, when checked out in that day rude, bored. Room staff and waiters was very friendly and courteous.
Hotel recommended location, personaland beautiful!
June 9, 2012
Rated 1 out of 5 by Supermom808 Would not recommend this location
I stayed 2 nights at this location. The first night i had a great rest and the amenities were adequate. I only had 1 garbage can in the whole room which made it difficult. I would suggest this hotel put a garbage can in the bathroom as well as the one in the main room. Also my shower plugged up and we all bathed in 2 inches of soapy water. I called and a plumber was sent up and fixed the problem. He was the nicest and the only person i encountered during my stay that apologized for the inconvenience. The next night was worse. I returned to my room @ 6pm and my room was not cleaned. I called guest services to advise and ask for someone to come and clean my room. Whoever I spoke with asked me 3 times if i as sure I did not have my "Do NOT DISTURB" SIGN on. i said no, no and NO as i stared at the sign hanging on the BACK OF MY DOOR!" How rude to insinuate that i was lying! To add insult to injury I rerturned over 3 hours later and my room was still dirty!!! By this time it was 10pm and i was tired and decided to give up and asked for some towels and amenities so i could just go to bed as I had an early wake up the next morning. That took 45 minutes! Not once did anyone apologize for inconveniencing me! The luxury of staying in hotel is being able to return to your room after a busy day to a room that is clean and comfortable. To my disappointment this did not happen. Because of my experience, I would never recommend this location to anyone..
August 26, 2014
Rated 5 out of 5 by Chotts Excellent experience
From the time we arrived until we left we were treated very well by a very friendly staff. Our main reason for returning here each year is the staff and the convenience to the airport and local transportation.,
March 4, 2013
Rated 4 out of 5 by ChrisT Four Points always come through
I have been staying at this Four Points on and off for the past three years and it always meets expectations. A few years ago I was put in the east tower and it was in need of a renovation. Ever since I have always ended up in the west tower and this trip was no different, however, my partner was put in the east tower and I checked out his room. The remodel was completed a year ago and I have to say the east tower is now nicer than the west tower. Otherwise you can't get a bad room in the east or west. I was staying at the Sheraton Gateway but I have had too much trouble with the wi-fi not working which is a common theme with Sheraton hotels but not Four Points. I think of the Four Points like Southwest Airlines. There are fancier, more expensive options but SW and Four Points, always comes through. Everything works, the rooms are always clean and I get my work done. It doesn't have all of the bells and whistles but that's okay when I'm on my own for a business trip. I have never had a problem with this Four Points and all my stays have been positive. I really like this hotel!!
July 18, 2013
Rated 5 out of 5 by Jazmin11 Accomodations are excellent
The catering crew, and entire staff is so very accomodating to our needs. No trouble at all with a conference we held in October. Rooms were clean and bar was fun - happy hour everyday is wonderful.
October 25, 2013
Rated 5 out of 5 by Howard2001 Good airport hotel that knows what it is
From the moment the shuttle bus picks you up at Lax , with a welcome to Los Angeles
To the friendly and efficient check in staff ,
Till you arrive at the room it's just a good experience
April 17, 2013
Rated 5 out of 5 by Mark60640 Great hotel at LAX
I had a ten hour layover at LAX and this hotel offers a very convenient day rate. The restaurant has a very nice selection of beers and the bartender provides outstanding service.
February 25, 2013
Rated 5 out of 5 by KJay Excellent Hotel Staff
The staff of the hotel was friendly, courteous and attentive to the needs of the guest. If a service request was made it was delivered promptly and with such great manners.
October 8, 2013
Rated 2 out of 5 by alexis33 needs renovation
This hotel needs to be renovated. Carpet and walls looked very dirty and old. Not what I expected at all. The lobby looked nice but not the rooms. Looked like a cheap hotel
July 28, 2013
Rated 2 out of 5 by Anne Not happy
Everyone was friendly. The breakfast was good. The room needed major updating. Bed cover looked old, along with the furiture.
Air conditioner was so loud couldn't watch TV.
May 5, 2013
Rated 4 out of 5 by SusanS Service is great
The hotel was full, there were no upgrades to be had but the front desk folks are great.
I really liked Martin who went out of his way to help me feel welcome.
February 19, 2012
Rated 5 out of 5 by MikeyVA Great stay, was pleasantly surprised
This was the first time at this property and I wasn't sure what to expect. I was pleased with the condition of the property and found it quieter than some of the other Starwood properties around LAX.
This isn't the poshest hotel but it is clean and well maintained.
August 20, 2014
Rated 5 out of 5 by Bonton great stay
this hotel was close to the airport and all the staff were very friendly and helfpful. the room was clean and spacious would definately stay again next time in LA
May 30, 2013