Rated 1 out of 5 by AlbertF This Hotel treated me very poorly
This Hotel treated me poorly.
January 31, 2013
Rated 5 out of 5 by TLD2TLD This hotel great location
Staff was great & friendly
March 24, 2013
Rated 3 out of 5 by boston613 Problems with Parking
When I reserved our room, I was told that the hotel had a relationship with a parking garage one block away. When I tried to park in that garage, I was told that there was no room by an attendant. He was angry and pretty rude. I asked if there were another parking garage that I could try, but was not provided any help. After driving around, I found another garage several blocks away but at a cost that was very expensive. It was not a great way to begin a vacation. We probably would not have stayed at the Four Points Sheraton if we had known about the parking problem. I'd suggest that you make this clear to people who ask about parking.
December 15, 2013
Rated 3 out of 5 Poor Room Facility but Great Staff
Firstly, the room air cond made such loud noises that it was unbearable. It will suddenly turn very loud & rumbling and then went quiet for a couple of min and then rumbled again.
Next, the bed is sunk in, at least at the side where I slept. The middle of the bed was firm but the sides are sunk in. Poor quality.
However, the staff I met at the restaurant, Shagana & also the chef, were great, polite and friendly !!!! My wife and I were very pleased with the food and service and we actually ate 4 meals there! This is a big deal since we only stayed for 5 nights and New York had many great restaurants.
Like to thank them.
Thanks for listening.
June 23, 2013
Rated 3 out of 5 by Linda75 Great hotel
Me and my family stayed at the hotel for 4 nights and we liked it alot. We lived 4 persons in one room and it got a little crowded but the room was clean. The staff was very helpful with everything we asked for.On our arrival they served us cupcakes and one day they had a free popcornstand in the lobby. The kids just loved that! It was close to Times Square, metro, busterminal, shopping, dining - everything you need.
May 5, 2014
Rated 3 out of 5 by Maria New York Visit April 2013
Hotel is centrally located - very close to Broadway if you enjoy Theater; walking distance to Times Square and other major landmarks. Hotel has comfortable beds that make you sleep like a baby and wake up relaxed. The staff are friendly and helpful. I would suggest though that they should include breakfast in the cost of the room. Room rate is not exactly expensive nor cheap. However, when one pays $400.00 +/- per room per night, it would be fair enough that the hotel provide a decent breakfast for its guests. Room size is just right. The sink is squarish and water does not drain right away. But overall, I will recommend hotel to my friends and family.
April 28, 2013
Rated 4 out of 5 by jennyk70 jenny
The location of this hotel is great, close to everything and in the middle of everything. The service was good, nice staff, new water bottles every day and the wifi worked well (I had read about problems, so my expectations were low, but it worked very well). The room was okay, the only thing I missed was a table, so you can eat properly and not on the office desk below/too close to the television. Otherwise I'm very satisfied. I was working out every morning, and the trainings facilities worked well for running, doing pushups and situps :). Conclusion, good hotell to a good price, will probably bring my family here next time in NY!
March 25, 2013
Rated 4 out of 5 by sully53 Good but not a Wow!
Rooms quite small. Staff friendly. Good location. Between 8 & 9th a little seedy.
May 13, 2014
Rated 3 out of 5 by MamaG4 The staff is wonderful!
The location of this hotel was central to everything we wanted to do, but keep in mind there are 3 adult clubs on the same block if you are traveling with children. The rooms were TINY, but the staff was great. I am all about customer service, and we had all our requests met with a smile.
May 8, 2014
Rated 1 out of 5 by 3232 Al
hotel staff terrible the worst
April 8, 2014
Rated 4 out of 5 by BICEBOOGIE Rocky Beginning...but turned out well
Upon arriving at the hotel, I was greeted by Larry who then proceeded to check me into the hotel. When he swiped my credit card, he did not know that the hold that the hotel puts on the card to ensure that the card is active was still showing as processing. He ran my card twice and the bank flagged the card for fraudulent activity and I had to call them. Needless to say 30 minutes later, Larry and the gentlemen from my bank had worked it out so that the card could be processed. Larry was extremely helpful and very pleasant the whole time during my stay. He kept making sure that my sister and I were happy with the service.
March 28, 2013
Rated 3 out of 5 by BookGal People make the difference
Hotels in mid-town Manhattan (just a few blocks from Times Square) are basically all the same: kind of worn, kind of loud, kind of crowded. The fitness center has old but functional equipment and some of the dumbells are missing. (Bonus points because you can turn the radio off!) This Four Points location was perfectly acceptable.
BUT the difference is the staff. Every single person from the check-in desk to the valet guy to the wait and housekeeping staff were polite, friendly and efficient.
April 17, 2014
Rated 4 out of 5 by andy8750 Good Location , Good staffs
This hotel has clean room and most staffs are very friendly and good location.
May 7, 2014
Rated 3 out of 5 by bullbaiter They recovered nicely
Requested a Down free room through my online reservation as my wife is allergic. Called and spoke to someone repeating that we needed a down free room and stated they added notes to our reservation. When we arrived they had no record of our request for a down free room and it took them 45 min to prepare one for us. The manager on duty provided us with a round of free drinks and some appetizers so the 45 minute wait wasn't bad, however, if we would have had somewhere to be at a certain time could have wreaked havoc with our schedule. Also the room was pretty loud and the "city view' I paid for was very dissapointing
January 7, 2013
Rated 4 out of 5 by Texaslinda This hotel was centrally located.
We had a very pleasant stay. Staff at the front desk was very efficient and eager to meet any of our needs. We arrived rain drenched and hungry. We were glad to find the restaurant to be open. Drinks were terrific but the waitress must have been new. We ordered soup and sandwiches. Sandwiches came without the cheese, pastrami was tough because it was too thick, and they forgot the soup so they served it after the sandwiches. Under staffed for having 3 tables occupied. Our room was small but comfortable. Faucet on bathroom sink was hard to adjust temperature. To get hot water you had to have it on full blast, then it would splatter. Other than these 2 things we had a perfect time.
December 9, 2013
Rated 3 out of 5 by Donnap Rooms extremely small
Although the rooms were extremely clean, these were the smallest hotel rooms I have had. These rooms would be great for a single business traveler but not a couple. There was no place to put your stuff in the bathroom. If someone was sitting at the desk, there was no room to walk by between the bed and desk. Very cramped. The staff was extremely friendly every time we came in and out but they had not knowledge of the area. Neither the concierge or two people we asked at the desk were able to give any recommendations for specific questions we asked. Location was fine with close walking distance to many areas.
April 17, 2013
Rated 3 out of 5 by DeeKevin Expected Better!
The rooms were really small. Many families with children, so the noise level on the floors are constant. Also, rooms are very close to elevator. Would not stay here again!
April 29, 2014
Rated 5 out of 5 by Bill999 Times Sq NYC
Last minute reservation to see a Broadway show. While not a 5 Star hotel, the hotel is run like one. Checking in - staff offered room choices and we were in our room in seconds. Pouring rain - staff handed us umbrellas, Room with king bed was immaculate and made efficient use of the small, but standard NYC hotel space. Hotel was just a few blocks from our theater. The immediate area (port authority bus terminal) has improved tremendously as tall buildings stand where there were former parking lots. Attentive and helpful staff were appreciated.
March 21, 2014
Rated 3 out of 5 by goober90 Night in NY
The employees were Fantastic. room was small. section of town not the greatest. we had a great time anyway. weather was great. company was great .
April 28, 2014
Rated 5 out of 5 by Celine Friendly Staff & convenient location
Other than the fact that the bathrooms are really small - it was a great hotel - they gave us a high floor w/views of the "city lights"
Were extremely helpful in giving us directions and obtained tickets for us to view the 911 memorial & great guidance for getting around & dining & theatre tickets, etc. The Mgr. was a great host for an evening reception that made us feel valued as a Starwood Member !! A very nice thoughtful way to acknowledge your frequent clients. Thanks for a very exciting time in NYCity - hadn't been back for 40 years - so this was a very special trip! Would definitely return !!!
December 25, 2012
Rated 3 out of 5 by Ayad65 Tight and well located
This hotel is extremely tight, the lobby is small, the room is tight and has no parking plans under hotel options. Although parking was available, for $38 a day with no in and out privilege, but the hotel didn't have the option for a discount nor valley support.
Checking in was smooth, found out that the toilet was clogged, the technician came a few minutes after calling in the morning and fixed it. Ordered 4 bottles of water, got only 2, then another 2 after a follow up call.
In general, the hotel was excellently located between Times Square and the Javits convention center. I enjoyed my stay.
October 28, 2013
Rated 4 out of 5 by Happytwinsmum Great Location-Great Staff
This hotel is ideally situated. Staff, especially Jacqueline who does the evening shift to 11pm is fantastic--customer oriented and very professional. Went out of her way to make our stay extra pleasant.
April 24, 2014
Rated 4 out of 5 by Rancher Exceptionally small rooms, even by NYC standards
This hotel is a mass of contradictions. The regular rooms are among the smallest I have ever been in anywhere in the world. The suites are spectacular, but immediately underneath a nightclub that has loud music blaring until 4 a.m. The lobby is minuscule and would be the norm in an undeveloped country. The breakfast is far above the buffet norm. The staff are young, energetic, and desperately want to please. Housekeeping is exceptionally good. If staying here, a room on a high floor with one bed (not two) would be optimal.
March 9, 2014
Rated 5 out of 5 Friendly staff!
Very friendly staff. Definitely exceeded my expectations and I was not disappointed at all! Very helpful in many ways. The staff helped me with all the questions I had about my stay. Everything I asked for was done promptly and to my satisfaction. The sink was clogging and when I got back, it was fixed. I needed a fridge to store my gifts and they hurried and brought a fridge to my room! Even though the rooms were small, what else could you expect from a hotel in New York? Definitely the friendliest staff I've ever experienced. I would definitely recommend this hotel to others.
September 11, 2013
Rated 5 out of 5 by Alicia27 Above and beyond expectations
In looking for a one night stay last minute, I really only needed a clean bed to sleep in but I got so much more with this stay. We were upgraded to a suite which was perfect for our family of 4. The rooms were spacious for NYC, and the views were great. Everything was very clean and in working order. The staff was very friendly and helpful. They even gave the kids pinwheels while we waited for our luggage to be brought out of storage. The location was within walking distance to Times Square and there was a parking garage next door. We will definitely look to stay there again!
August 19, 2013
Rated 4 out of 5 by Yoza Good for a 1-2 night stay in NYC
Good location, but is 10 min walk from Times Square. Staff very friendly, rooms clean and comfortable. Would stay again.
April 18, 2014
Rated 2 out of 5 by Mike Issues to work on
Nice room, but elevator got stuck (with me inside it) 3 times in two days, or didn't come at all two other times. Told staff and they seemed surprised, but friends there also experienced it, so it's not believable they acted surprised. TV reception problems meant I only received about half the channels, and couldn't watch any sports - "no signal." It's unclear how to get hot water out of the sink faucet: a sign is needed. Room was very clean, but cleaning didn't occur until 4pm first day, which likely means cleaning staff is overworked. Also, SPG recognition bag included Saratoga water - but mine was opened, so I didn't touch it. Not good. And giving water when there's free water in the room? It's an odd choice.
March 11, 2013
Rated 2 out of 5 by 1358High Don't bother with the Consignee
The staff is excellent! They are thoughtful and pleasant. The young lady that staffed the consignee desk seemed to know nothing or not trained. Whatever we asked of her she was sadly useless. Saturday at 4:00 p.m. we wanted a glass of wine and she couldn't even suggest a local place - she sent us to a dreadful Irish pub. As far as a taxi she wanted to get us a quote before service. She took forever just trying to explain. We had to walk to the show and were late. We also reported the shower control was broken Sat a.m. and wasn't properly repaired. Trouble again Sunday.
November 11, 2013
Rated 4 out of 5 by Ali007 Staff was Great!
The staff at this hotel was great! My only complaint is the parking situation. When I made the reservtion with SPG I was told that the parking was a flat rate of $28/day. 5 days later when I got to the hotel... I was informed that the contract they had with the garage was voided on October 1st. Considering that I called on October 31st to make the reservation... you would think the hotel would have informed SPG and that they WOULD HAVE TAKEN THE WRONG INFO OFF OF THEIR WEBSITE!! As a result of this my parking bill went from $28/day to $45/day, that's a big difference.
November 10, 2013
Rated 3 out of 5 by 3861 This Hotel
This hotel is not family of four friendly. The rooms are very small. The amount of points was huge compared to other SPG's we stayed at in comparison. This was due to location, which was not great, but good. We used points. Our stay in San Fran was much better for the points than New York. It was not favorable for disability. Not to many cabs come by. For transportation you need to walk as it is located in the middle of the block.
The morning breakfast buffet was reasonable good and quick. Also the air conditioning was good which was much needed for the summer months.
July 17, 2013