Rated 1 out of 5 by TiredTraveller Could not get rested
Had to check in becasue of family member admitted to Fox Chase Cancer Center and was u pmost of the night. There was no hang tag in the room to say Do not Disturb. Housekeeping came in at 8:30 am and wanted to clean the room! UNBELIEVABLE. The only reason I had checked in was to get some rest and did not!. Never got an apology from teh hotel; instead, received promotional emails... Demand a Full Refund!
December 9, 2011
Rated 3 out of 5 by Traveler82 Air Conditioning
Would not be writing this if checkout clerk asked how my stay was. After we checked in we went right out to dinner. When we returned we found that the airconditioning unit was not working. We called the front desk. A maintance man arrived a short time later. He attempted to fix the unit but was unable to do so. He decided that the unit needed to be replaced. He asked if it was Ok to replace it now and we said yes. I guess the whole process took less than an hour. By the time he left it was after midnight. He did the best he could to clean up. It seems to work ok for that night and the next night that we stayed.
May 20, 2013
Rated 2 out of 5 by Mana Disappointed Guest
I want to start by saying I have never stayed at a Four Points hotel before, but it definitely does not deserve to carry the Sheraton name. The rooms are outdated and the heater/AC sounds like a spaceship taking off everytime it turns on. I was given a room near the lobby on first floor and it was very noisy. Also, I ordered room service and the selection was very limited (no lunch service at all). The bathroom was nice, but the bed is uncomfortable and there are only two pillows.
November 16, 2011
Rated 3 out of 5 by SAH407 Not for business travel; merely adequate for personal travel
As I was maneuvering the very sharp turn to enter hotel, I was nearly hit twice (Widen entrance/bigger signage req'd). From there, was met by indifferent check-in agent who was talking to another guest while checking me in, thereby botching up the rate. Passed thru tired looking hallways and 1 cracked and 1 open fire extinguisher case to reach destination--a poorly lit room, not suitable for work. A call to the desk resulted in a table lamp about an hour later. Green initiatives meant my towel and bathmat were taken (not replaced) and no final bill.
September 16, 2014
Rated 4 out of 5 by PeggyJune62 love the bathroom set up
What one bed lacked in comfort. The bathroom made up in convenience. I loved how the towels were made available and how the soaps and shampoos are made available in shower. They are so easy to use and can be self determined on how much is needed depending on how much hair needs washed and now big of a body is being showered. You have inspired myself to redo my home bathroom.
October 21, 2014
Rated 5 out of 5 by JoJo59 Great employees
Hotel is very clean, great food, close to everything and unbelievable employees. I have never been treated with such respect as I am at this hotel. I stay at this hotel every 4 weeks. It is always the same.
October 28, 2014
Rated 2 out of 5 by DALG Great Location
This was not my first stay here as the hotel is near family. Very convenient. But I was disappointed in how dirty the desk/TV area was (a ton of crumbs in the slots with the hotel info cards) and with the state of the coffeemaker in the hotel room. There was an old teabag in it. So it obviously hadn't been cleaned either. And I was disappointed that there were only a few drops of shower gel in the dispenser in the shower. I had to go get the soap from the sink for the shower mid-shower. Staff was very responsive to my request for a feather free room and for a clean coffee maker.
August 4, 2014
Rated 4 out of 5 by Abuela221 Good Place for an Overnight Stay
Staff is the number one reason for the overall rating of four stars - generally very attentive and willing to help. The only exception was at breakfast, the waitress walked around as though she did not want to make customer contact. Getting her attention to ask for more coffee was near impossible. We gave up and went out to the large pots of coffee in the lobby for our refills. The omelet bar is a new addition to the breakfast. The room we stayed in this time is getting a little shabby in spots and I agree with some of the other reviews, the bathroom would benefit from more than a cursory daily surface cleaning. The convenience of a refrigerator and coffee maker in the room is always a nice-to-have feature.
July 29, 2012
Rated 4 out of 5 by g484 Staff was excellent - Room average
Room was not as clean as I am used to. Brochures in room were old and dirty. Some food remnants were stuck to the brochures. Bathroom door needs sanding and staining. Toilet had mold around seems by floor. Microwave plug was black, possible hazard. Pool was not heated at a high enough temperature. Work out area was "ok." Hotel could use a renovation. Would only recommned to fellow travelers due to close proximity to Naval Base. Traffic easier to manage then staying in downtown Phily.
September 19, 2014
Rated 5 out of 5 by Carla224 wonderful experience
This was my first visit at this hotel and it was wonderful. I have no complaints and will stay again when in the Philadelphia area.
October 19, 2014
Rated 1 out of 5 by PlatinumTraveler DUMP
Dumpy hotel; lousy desk and lighting; tiny bathroom; useless 'fitness' center with shoddy elliptical and one of the two treadmills; bar closed before 10:30
May 26, 2012
Rated 4 out of 5 by GOGREEN1 GREEN PROGRAM/OPTION
I REALLY LIKE THE GREEN OPTION BUT DO NOT BELIEVE IT WORKED AS IT WAS STATED TO ME AT CHECK IN. I WAS TOLD THAT TRASH AND TOWELS WOULD BE SERVICED IF THE SIGN WAS ON THE DOOR BUT NEITHER WAS DONE.
HOWEVER, I WAS ABLE TO GET ADDITIONAL TOWELS AND TOILET PAPER FROM THE HOUSEKEEPING STAFF AND I EMPTIED MY OWN TRASH DURING MY 5 DAY STAY. I THINK THIS PROGRAM WORKS WELL FOR SHORT STAYS AS IS PROBABLY TRUE FOR MOST OF YOUR CUSTOMERS. HOWEVER, ON MY NEXT STAY I WILL BE SURE TO GO GREEN FOR 2 DAYS AT A TIME ONLY SO I CAN BE FULLY SERVICED ON THE 3RD DAY.
July 4, 2014
Rated 2 out of 5 by Gman1970 Not clean
I travel a lot for work and tend to stay at Starwood properties for loyalty rewards. Typically the SPG loyalty rewards offset any mediocre reviews a property receives and therefore I am not too disappointed with any SPG stay. Upon arrival, I was upgraded to a suite. Great!!!! Right??? The room was not clean. I thought about asking for another room, but if this is how they care for a suite...what is the chance a regular room would be any better. I sucked it up as I got there late and dealt with it. Tough to consider this place again SPG awards or not.
March 12, 2014
Rated 3 out of 5 by BobRE 2nd bad experience
Room was ready when we arrived or so we thought. We realized one of the coffees were open and empty as thought someone stopped to have a cup after the room was ready. Then my wife gets into the shower to find a used dish towel in there and a used bath towel again as thought someone got cleaned up after the room was ready. I spoke with the desk clerk about it and he said the house keeping manager would meet us there. She did and after we explained, she agreed someone was in there after the room was made. The housekeeper was very nice and replaced the neccessary items. The manager apoligized about it and offered us breakfast. She said she wopuld drop off our vouchers and that's the last we heard from her. No breakfast. Very dissappointed.
May 28, 2012
Rated 3 out of 5 by cella0524 my room was unsatisfactory
my husband and I check in are room on Christmas eve for one night and the room was cold the heat did not work at all the television had a split screen on all the channels and we still got charged for the room. Mr. Edwin Ortiz can up to my room to try to fix the heat and he stayed in the room for a while and seen that the heat was not working and the television wasn't too. but by that time it was time for us the check out. I stayed the before the day before I got married and it was nice but I feel like I should not have been charged for this night
December 28, 2013
Rated 5 out of 5 by slmatt Everything We Needed and More
This hotel was certainly a cut above some other recent experiences. The room had free wireless which worked flawlessly, the bed was wonderfully comfortable, and we also had a coffee pot, refrigerator, and microwave. The staff here is extraordinarily friendly and helpful. They are obviously well-trained to welcome and treat guests with both respect and care. The breakfast was just what we needed and had nice variety of hot and cold items. This hotel is a standout for its reasonable rate, pleasant environment, and top notch staff. I will return.
September 12, 2012
Rated 5 out of 5 by Businessman14 Very nice stay
I enjoyed my time here at this hotel
October 11, 2014
Rated 2 out of 5 by PAK0712 The room
This hotel needs to be updated.
The room was not to the standards we expect from a Four Points Sheraton.
It was adequate but nothing more
October 6, 2014
Rated 2 out of 5 by Kenw Unsatisfied and disapointed
I stay at this facility each time I visit our Headquarters.(Military Base) My last stay I had no Wash cloth at4:00Wednesday morning when I went to take a shower. Wednesday night i checked to make sure I had one for Thursday morning. I did not and had to call front desk. Thursday night I checked again and had to call front desk again so I would have one Friday morning. I stay there often and always leave early. Knowing this I called the Front Desk Early Friday morning letting them know I would be checking out in about 30 - 45 minutes and would need my receipt. When I went down I found they had not even attempted to have it ready. I left my Fax number and ask them to fax it to me. I eventually had to call the Hotel and request again that they fax my receipt.
August 16, 2012
Rated 3 out of 5 by SandyT57 Mostly great staff, hotel needs work.
The hotel met our expectations, but the room had a lot of problems. Problems at check in even after calling the morning of arrival, they had to struggle to find a room with note requests that were made during reservation were in our record. Toilet leak/puddle on floor on check in, next day, toilet kept running, had to request the dirty floor be vacuumed, etc. Staff was good about getting things fixed. Hotel tried to make amends by offering us points that hadn't posted by the time we needed them later on our trip.
June 23, 2014
Rated 3 out of 5 by CitationCJ1 Close to airport
The location is the driving reason to stay here. This stay was dissapointing. I had no soap or shampoo for shower. The dispensers in the shower were empty. The sinks in the rooms are horrible. Can't control the pressure and most of them don't drain well... The air units are noisy. The lobby and restaraunt are very nice, but the rooms need updating.
September 19, 2014
Rated 4 out of 5 by cjf1999 trip fr portland,or to put mother-in in hospic
When first got there sure couldn't quite what was going on but found out that they let people from the Fox Chase Cancer Center stay there during treatments which is wonderful idea. The only issue is the I'm scared of elevator & the left one a noisy & creaky so I would take the stairs which was good for me anyway. Restaurant & bar a little disappointing & only had one computer. Over all the stay was very good & would definitely return next trip & it is also right down the street from my mother-in nursing home.
June 27, 2014
Rated 2 out of 5 by MannyS Improvemetns are needed
this hotel needs help. The rooms are nicely laid out but there are other issues that make this hotel a mediocre one until things are fixed or upgraded. First the room temperature, the AC was never on for a long period of time to significantly cool the room. The thermostat was set at 63 and the room was not even cool. Also the nose the unit made when cycling was very loud.
The bed in our room had one corner that was lower by at least 2-3 inches, when you laid in that side it got worst.
The hall ways are very dark and gloomy, it needs a new carpet and cleaning do it does not look so cramped and old.
The most annoying thing we had to deal with was the hotel parking entrance, it is small and narrow, and if you blink while driving you will have to drive 5-10 minutes to get back to the entrance again.
Aside from that it was an OK place to stay.
August 25, 2014
Rated 5 out of 5 by 204april Best Pillows
The staff was very friendly & helpful. The room was clean & extremely comfortable. Our sleep was great, breakfast buffet was good & very reasonable.
September 30, 2014
Rated 4 out of 5 by Kathy77 Convenient, Comfortable and Clean
The location was convenient to a wedding we were attending. The staff was friendly. The bar/lounge area was nice for gathering with other wedding guests before and after the wedding. Our room was clean and comfortable. Our only complaint would be breakfast and coffee service. Breakfast was available for a fee and not that great. Coffee, cream etc in the lobby were not being replenished to keep up with demand. We would still recommend if you are attending a function in the area.
July 20, 2014
Rated 4 out of 5 by boopi this hotel was o.k.
hotel entrance was not wide enough no street lighting. was poor when you are driving for a long time, you could miss your place thats not good.
September 27, 2014
Rated 5 out of 5 by travjoh1 Good Work Space, Comfy Bed
Room was well equipped for what I needed to do all week. HSIA was stable and quick, desk was large and spacious and the bed was comfy and clean.
September 26, 2014
Rated 1 out of 5 by PC1973 Dirty hotel
I have never written any review before but I need to share this experience. I stayed at this hotel for couple days but I really having issue that it's a pretty dirty hotel. Check in on Thursday and left on Saturday. The room is ok but I know that they have not vacuum the hallway since I check in. There are pieces of junk all over the carpet and it was the same junk that were there plus some new one when I check out 2 days later. Staff are friendly but I can't handle filthy hotel.
June 16, 2014
Rated 2 out of 5 by sarasmiles problems
Faucet would not shut off in shower.
Engineer could NOT fix the TV to receive movies.
The Engineer while trying to fix the TV asked me if I had money on my creditcard. If I did not maybe that was the reason the movie service didn't work. He further stated he was from Albania and they were direct people. I advised him he was in America and that was an insult to patrons. He further stated he was direct. I said I will be direct and he was unable to fix the TV to run movies.
May 12, 2014
Rated 2 out of 5 by Kimmar123 Not a good stay!
The front desk didn't have our information even though we had a confirmation number...so that took some time checking-in. The air-conditoner didn't work-they came to check on it & said it worked. Hours later we called again & now service man said he needed to install a new unit. So 11:00pm, we had to move the kids to a new room w/ air. We didn't have enough towels, no soap & the TV didn't work. This hotel needs improving on many levels. I wouldn't stay there again.
July 10, 2012