Rated 2 out of 5 by 1358High Don't bother with the Consignee
The staff is excellent! They are thoughtful and pleasant. The young lady that staffed the consignee desk seemed to know nothing or not trained. Whatever we asked of her she was sadly useless. Saturday at 4:00 p.m. we wanted a glass of wine and she couldn't even suggest a local place - she sent us to a dreadful Irish pub. As far as a taxi she wanted to get us a quote before service. She took forever just trying to explain. We had to walk to the show and were late. We also reported the shower control was broken Sat a.m. and wasn't properly repaired. Trouble again Sunday.
November 11, 2013
Rated 4 out of 5 by Ali007 Staff was Great!
The staff at this hotel was great! My only complaint is the parking situation. When I made the reservtion with SPG I was told that the parking was a flat rate of $28/day. 5 days later when I got to the hotel... I was informed that the contract they had with the garage was voided on October 1st. Considering that I called on October 31st to make the reservation... you would think the hotel would have informed SPG and that they WOULD HAVE TAKEN THE WRONG INFO OFF OF THEIR WEBSITE!! As a result of this my parking bill went from $28/day to $45/day, that's a big difference.
November 10, 2013
Rated 3 out of 5 by 3861 This Hotel
This hotel is not family of four friendly. The rooms are very small. The amount of points was huge compared to other SPG's we stayed at in comparison. This was due to location, which was not great, but good. We used points. Our stay in San Fran was much better for the points than New York. It was not favorable for disability. Not to many cabs come by. For transportation you need to walk as it is located in the middle of the block.
The morning breakfast buffet was reasonable good and quick. Also the air conditioning was good which was much needed for the summer months.
July 17, 2013
Rated 5 out of 5 by Drakin Awesome Stay, would stay again
I saw some of the other reviews when doing my research, and I'm happy to report I didn't experience any of those problems. I had a great stay. The room was exactly what I expected from a NYC hotel room--just big enough for a bed, desk, chair, and bathroom. They gave me a free upgrade from a non-city view to a city view. The location was perfect. Close enough to Times Square for tourism and easy walking distance, far enough away not to be bothered by noise or lights. Oh, and we had free access to the Sky Bar, which was awesome. The staff were very friendly, and very helpful. I didn't have any trouble with the AC, or the elevators. Check out was a breeze. I didn't try out the workout facility, so I can't comment to that.
July 23, 2013
Rated 5 out of 5 by patty21 This hotel has great hospitality
I found that all staff members were very helpful andconcerned with issues. They were very prompt to take care of the issues or the concerens. I enjoyed my stay very much and would return when I visit again.
September 13, 2012
Rated 4 out of 5 by Yoza Good for a 1-2 night stay in NYC
Good location, but is 10 min walk from Times Square. Staff very friendly, rooms clean and comfortable. Would stay again.
April 18, 2014
Rated 5 out of 5 by hubahubahuba GREAT FRIENDLY Relaxing Hotel
This hotel was more than what we expected especially after reading some bad reviews. My husband, 2 children and myself have nothing but good things to say about this Sheraton that is actually priced low for this area in walking distance to many attractions, resturants, and transportation. Everyone is so friendly and helpful especially the man we checked in with. Breakfast was delicious and we also got delicious free brownies on departure. I will definitely be coming back here if I am in the area again. This was definitely a good remembering hotel for us.
July 13, 2013
Rated 3 out of 5 by PReynolds Sheraton 4 points Times Square
If you don't mind walking 3 to 4 blocks to the actual Times square, the location is not too bad. The employees were all extremely friendly and helpful except for the doorman who tried to direct us to a limo vs. taxi to go to LGA. When we chose to take a taxi, it was obvious that the doorman knew the limo driver as unkind words were exchanged btwn the limo driver, our taxi driver and us. Also, the room is advertised as having 2 queen beds when in actuality, they are full size beds. The rooms are clean but small so space is tight to move around in the room
May 13, 2013
Rated 4 out of 5 by Shirley2446 Great location
Four Points is close proximity to the subway, Times Square, and the many great affordable places to eat.
April 14, 2014
Rated 5 out of 5 by LP10101 New york visit
We enjoyed our stay. Staff was very accomodating and answered our questions and gave us to ptreatment.
April 14, 2014
Rated 3 out of 5 by Runner Disappointed but they tried.
We were in NYC for the marathon. We booked a room with 2 double beds. Unfortunately at check in we were told there were no rooms available with 2 double beds eventhough I specifically booked 2 double beds. The front desk upgraded us to a suite with a queen bed and pull out sofa bed.The sofa bed was gross. If you were in NYC to run the marathon no way can you sleep on the sofa bed. No cots available either. My friend and I had to share the one bed. The suite was on the 32 nd floor underneath the night club on the roof terrace. This suite was no perk ( noisy loud music.) They also comp'd breakfast but the service was pretty slow. Nonetheless everyone at the hotel tried their best given the circumstances. Lots of people in for the marathon.
November 10, 2011
Rated 4 out of 5 by KCTrav Great customer service
Your staff was very attentive and pleasant, and welcoming each day which I appreciate. The free water is a welcome surprise and a real feather in your cap. The Wi-Fi was strong in my room. The free dinner on Wednesday evenings was greatly appreciated as well. My biggest complaint would be requesting the breakfast buffet has some variety throughout the week. And, I would not recommend to people with children with the surrounding block.
March 17, 2014
Rated 4 out of 5 by SBA1966 Centtral placement and fantastic helpfull personel
Nice staff, clean room every day and central placment in NY
April 14, 2014
Rated 5 out of 5 by SteveTras Great NY Stay
My wife bought tickets to Newsies, and we decided to stay at the Four Points. The location right accross the street from the Port Authority was perfect since we arrived by bus. The staff greeted us and made us feel comfortable especially Kevin at the front desk. The cupcakes were great. The street it is located on looks seedy, but I felt fine walking up to Time Square, especially at night. The Sky Room next door is a must. Thanks for the great time.
March 11, 2014
Rated 3 out of 5 by CouldntSleep Couldnt Sleep
Upon arrival I asked the clerk at the front desk if theres ice on the floors. He said , don't worry, ill have someone bring you ice to your room. I waited and waited but no one ever came. Then I turned on the AC. It made an awfully loud noise. It kept going on and off all night and waking me every time it went on again. Also, the mattress pads under the sheet which is supposed to give the bed a more comfortable feeling, was hard and made from a material which makes your body sweat. . I got so frustrated that I finnaly removed it at about 4 am.
July 12, 2013
Rated 4 out of 5 by Urodoc Exceptions
The staff was universally extremely helpful and friendly.
Our main complaint is that the mattress had a plastic cover which was hot and noisy. Is this the policy at all four points?
The wi-fi was consistently inconsistent . This was extremely annoying as I did business late at night and was constantly being dropped off just as I was completing a trade. Very frustrating.
We were otherwise very happy with the hotel ,small room but certainly had all you need.
The location opposite the port authority is a problem when returning at rush hour.
December 2, 2012
Rated 5 out of 5 by Anton12 Great location
good location, centre of everything
April 12, 2014
Rated 5 out of 5 by Sigh Great hotel, great location
Stayed at this hotel end of August beg, Sept. Cant really fault it...check in/check out so quick & easy, staff extremely pleasant & helpful, nothing is too much effort. Free wi fi, bottled water, & all requests were met with courtesy. As I have a fear of heights, I requested a floor 16 or less and this was attended to. Breakfast buffet was adequate as was the evening meal. Location is great, I was able to walk just about anywhere with no problems, Times Square, subway, bus terminal, Empire State Bldg, Penn Station, Long Island Rail Road, Theatres, all within easy walk. Not to mention Macys, which became one of my favourite stores. But of course the best thing of all is the Staff, they really make the hotel. I would definitely stay here again when in NY.
September 14, 2013
Rated 4 out of 5 by Bill124 Very Good Experience
First off: Kathia, who helped me at the front desk, was great. Super nice, good service, nice conversationalist, and upgraded me to a bit better room at my request. She recognized me later in the day and asked how things were. Very nice Service!
Small room, but has everything. Nice bed, great shower, smart design.
Outstanding location near Times Square, the subway and Port Authority.
March 17, 2014
Rated 4 out of 5 by chris12031206 Good hotel, good location
Stayed here many times and always happy. Area near hoel is a bit mixed, but a good location for Time Square, Theaters etc. Check in person was great. Elevators are very slow at busy times.
We had 3 rooms on this trip.. two on teh 12th floor were inconvenienced by another guest smoking on the floor. We had young children in teh party. Hotel staff did not resolve the problem. They said it was incense but clearly it was cigarette smoke, Non-smoking should be non-smoking! Very disappointed by the response of the staff on this issue.
February 26, 2013
Rated 5 out of 5 by Williams2014 Amazing Hotel! Amazing Location!
My husband and I stayed at the Sheraton Four Points Midtown for our Anniversary weekend and the hotel was absolutely perfect. The room was immaculate and the views were spectacular. The enter city location was convenient to everything and the staff was welcoming from the moment we entered the door. The Front Desk Manager Priscilla even had cupcakes delivered to our room upon check-in to kick off our special weekend. We will definitely return to the Sheraton Four Points Midtown in the future!
January 26, 2014
Rated 5 out of 5 by spNYC nyc trip
Good central location. Great service from front desk. Perfect for girls weekend trip to NYC. Only issue was coming back at midnight could not get waters from front desk and promised to deliver and never showed up.
April 1, 2014
Rated 4 out of 5 by IreneC Central Location, Friendly Service, Added Perks
Arrived on Wednesday to free BBQ and beer (every Wed). Hotdog, harmburger, nachos, mac salad, desert. Free softdrinks, beer and wine.
Very friendly staff, especially Kathia and Sarah. Manager Joseph Turano very approachable. He provides his email and direct phone extension for guests to contact him directly. When I got home, I wanted to discuss an issue with him, so I emailed him directly, and hope to hear from him soon :-)
Close to major subway lines. Free bottled water a big plus. If you go "green" and decline room cleaning, you can choose either $5 or 250 points for each day you decline. On departure, if you don't want to wait for a cab, they can arrange car service for a fixed rate. We reserved a car for 4:30 AM. The car was on time and the driver was courteous.
October 31, 2013
Rated 4 out of 5 by Stets44 Good location, basic hotel
We booked this hotel for it's proximity to Times Square. Good location but closer to the Hudson than expected and no parking on site. There was also no in room entertainment / movies. I much prefer the sweet sleeper and heavenly beds that other starwood properties offer but other than that the staff was friendly, hotel was clean, breakfast was good and we used points so can't beat the value.
March 10, 2014
Rated 1 out of 5 by Patrick1017 Mr Patrick Miller
Heater was very noisy and blew out cold air. I did not sleep, but 3 hours due to that issue. It was very cold and the room got cold quick if I turned it off.
April 2, 2014
Rated 5 out of 5 by SPGy2 It was a good over night stay
Have to admit I was a little apprehensive about this hotel because last year when my friend stayed there I went up to the room and thought it was a little small and old looking. However, I was given a lovely little modern room on a higher floor. I had a peaceful very happy quiet night and was very well rested for my day ahead. Not sure if the room I was given is because I'm an SPG, if it is then I'm so glad I became one. I would definitely go back to this hotel or recommend it.
The staff was very friendly too!
January 9, 2013
Rated 5 out of 5 by GarthandDi Best position, best staff
We had a great stay, as this hotel is so central to all the action of the area and walking distance to many sites. We had a lost luggage problem and the staff, especially Sarah and Amanda, were as helpful as they could possibly be, reducing our stress levels on the safe return of our backpack. Gold stars to New Yorkers!! We asked for a quiet room and got it and our only complaint would be a noisy air-conditioner, but this was the case with almost all the hotels we stayed in, in the USA over a one month period.
July 30, 2013
Rated 3 out of 5 by Meadowlands Overrated
This hotel is clearly not four star quality. Although the location is good in midtown, the rooms are small and dingy looking, the hotel bar is little bigger than a closet, and there is no valet parking.,
March 29, 2014
Rated 5 out of 5 by kellylam Modern, Clean and Exceptional Service
The room was as a pretty good size and furniture was very modern, new, well-placed, and super clean.
They won my heart with the iPod/iPhone docking station.
Ate once at the restaurant and ordered the steak quesadilla appetizer. I was quite satisfied with it.
Pretty good location in general; very busy and a great location if you are visiting and want to do touristy things.
Best part is that the service was exceptional. Everyone that I interacted with made my stay that much better. Will definitely come back.
March 25, 2013
Rated 4 out of 5 by OnBroadway17 Good location
Have stayed here before and enjoyed it. This time we had a few issues. In our room they never filled the bath gel in the shower. On our second day we got back to the room about 3:30pm and it still hadn't been made up.
The one elevator we almost always got had a door that takes about 30 seconds to open. VERY SLOW.
Had to hunt down cream for the coffee in the lobby - was told to get it from the restaurant rather than having it refilled.
February 19, 2014