Rated 3 out of 5 by Jayboogie Location and Facilities to be considered
I thought the room relatively small. I was really annoyed with the set of the shower, the swing direction of the door coupled with how the warmest water setting came on. A situation that allowed alot of water to leak on the floor. Additionally, I didn't like being approached by clients of the New York Parole Building situated next door and in plain view out of my window.
August 19, 2012
Rated 3 out of 5 by Helspers Good Time to Visit NYC
Although a seasoned traveler, I have never spent a night in NYC. With that said, the location/proximity to Times Square and the Theater District is excellent. The location of the hotel is not great, but it's NYC. The rooms are small (to be expected) but well laid out. Shower pressure is OK+ and the beds/pillows are comfortable. For the price we paid, an excellent value.
January 7, 2013
Rated 3 out of 5 by BusinessTraveler44 Good location
The hotel is what I would expect from a Four Points. My room was clean. I had limited interaction with the staff but they were very nice and helpful. The big negative for me is that my room had a very loud air-conditioning unit (an under the window unit) which made it impossible for me to sleep, perhaps because the room was so small that the unit was right next to me.
October 23, 2012
Rated 5 out of 5 by ARCA Great Hotel!
So easy to drive in and out of town because of the location+ Parking next door- great rooms if you are out and about- which I was- Great place for short stay- excellent location- All subways within minutes- I was downtown in 15 minutes- easy to catch a cab- do not waist your time to discover the area- unless u r in NYC for the first time-I would stay there again!
August 26, 2013
Rated 4 out of 5 by Veny Small conevenient hotel
Small hotel with great proximity to lots of tourist locations downtown (including Broadway Theaters and Times Square).
Rooms are small (but so are most in downtown NY), but well kept.
I would definitely recommend requesting a higher floor, as lower levels look into bus terminal parking lot.
Rooms service is good, although limited hours.
January 4, 2014
Rated 5 out of 5 by KMTH Great location
Came for a concert at MSG and anniv celeb. Location just far enough away from the very busy avenues. Hotel upgraded room and sent cheese tray unexpectedly. Suite Room was clean, quiet, big, comfortable and had great amenities. Only drawback was ice in the basement - they would deliver it though. Staff was friendly and helpful. Would recommend to anyone.
November 16, 2013
Rated 4 out of 5 by Joan Too small....
We thought that the room was too small. We understand it is New York City but we have stayed in other properties that were better size wise. The bathroom fixtures looked cool but were horrible to work with. The sink splashed because there was no way to regulate the flow of the water. The shower was they same and reaching in to get it turned on was difficult.
April 22, 2013
Rated 5 out of 5 by travel101 Great hotel.
We loved our stay and felt very welcome by the staff.
Because we arrived very late in the evening, the reception staff offered us immediately late check out which made our stay in the room less rushed and more enjoyable. It was exactly what we needed and to have it offered without asking for it was very customer oriented gesture that was much appreciated.
May 21, 2013
Rated 4 out of 5 by peterm Very frinedly staff & clean functional rooms
Very friendly helpful staff and well appointed very functional rooms with comfortable chair, wardrobe, coffee bar and large desk. Really well thought out and appointed bathroom.
The rooms are NYC small, but have extra large windows & on high floors, a open city view.
If this is the area you want or need to be in, this is the BEST & and MOST secure choice.
March 23, 2013
Rated 5 out of 5 by JFADDS An excellent first stay
Just finished a 5 night stay -our first at this property. Well situated to multiple subway and bus lines, it is also walking distance to Times Square.
Staff was helpful and polite from top to bottom, always a reflection of a hotels manager. Here, Mr. J. Turano has everyone working in tandem. A special mention to Leon at the front desk.
December 16, 2013
Rated 3 out of 5 by Josh TV has been busted for weeks!
I stay here every week or two for business. For literally weeks, the TVs have not worked -- put it on any HD channel and you get "No Signal." I finally called to complain because I need to watch CNN for my job. They were like, "Yeah, sorry. We can't fix that. You'll just have to tough it out." My room also smelled of diesel fuel, which was unpleasant.
May 2, 2013
Rated 5 out of 5 by Donny Great Staff!
This hotel is determined to satisfy you in anyway they can! Very clean and comfortable
and the entire staff is efficient, friendly and very accommodating!!
March 17, 2014
Rated 5 out of 5 by Denitomi Comfy and Clean
Loved the bathroom fixtures and shower. Beds met my Sheraton expectations. Staff very helpful and friendly.
March 23, 2014
Rated 5 out of 5 by dmagic Crowning Service
The rooms were clean and the location was within walking proximity to Times Square but just far enough to be away from the hustle and bustle. My plans changed and I needed to stay an extra night, and I must say the service was immaculate and it was no hassle whatsoever. Siovan Tejada is a gentleman and a scholar!
January 15, 2014
Rated 4 out of 5 by IBI01 Hotel was clean and staff was great
Hotel was clean, neat and about the size I expected for New York. The staff were very friendly and frequently asked if there was anything they can do to better my visit. The gym equipment was in poor condition (treadmills and elliptical machines). I also had to go from my floor, 27, to floor C below the lobby to get ice. Not very convenient.
October 23, 2013
Rated 5 out of 5 by RobertTexas Absolutely Wonderful -- Can't Wait to Go Back
Every aspect of my stay was wonderful!!!
You cannot beat this property's location and proximity to tourist hot spots and local attractions.
My interactions with the staff were great. They were friendly, knowledgable, and accomodating. They went to great lengths to make sure every aspect of my stay was great.
I will definitely be returning...
March 14, 2012
Rated 5 out of 5 by ltc4896 Great hotel for price
The staff (from the front desk to the restaurant employees) were very courteous and knowledgeablel and met our every need. The rooms were comfortable. The location was a little further than we had expected to Times Square and the Theater District, but it posed no problem. We really enjoyed our stay and would stay again on our next visit to NYC.
June 7, 2012
Rated 5 out of 5 by gbtrotter Great Location, Solid Choice for Midtown/Broadway
Title says it all. A few undesirables around Port Authority across the street but otherwise a solid property just a few blocks off Broadway. Walk to Times Square, great restaurants and all the theaters. Rooms average size for NYC. Request high floor to get a view and a room further from the street noise. We were on 15 and slept very soundly!
June 15, 2013
Rated 5 out of 5 by Londoner21 This hotel offers very good value for money
The location of the hotel is its weakest point. However, it is very easy to get taxis or walk to other areas. Of the Four Points hotels we have stayed in Manhattan (we have stayed at another two), this one is the best. Rooms and bathroom are clean and bed is very comfortable. It also has the newest (or most recently renovated) facilities.
November 17, 2012
Rated 4 out of 5 by Dan32 Excellent stay
I stayed at the hotel a total of 5 nights.
I found the location to be excellent - truly city center and quite affordable for the excellent location.
The hotel provides free Wi-Fi which is a real treat and not something to be taken for granted. In addition, you get two bottles of water each day which is also very handy.
The hotel staff is very accommodating. I asked to leave my suite case at the hotel because I had to leave the city on a business trip before returning to the hotel for another couple of nights.
Even though the storage room was small and I was initially told that the hotel does not store the bags, upon addressing the hotel management and explaining the inconvenience and expense of checking in a suitcase on a domestic flight, the front desk management agreed to store my bag.
On the day of my departure I had to catch a 19:30 flight from JFK. I requested a late check out was told I can vacate my room at 14:00 which made things very convenient for me.
Overall - the location, amenities and quality of service for the price paid makes this hotel very good value for money.
March 4, 2014
Rated 5 out of 5 by BFLEB Great weekend trip home base!
This hotel was a great location for weekend in NYC "home base". Allowed us to shop, eat drink and be merry. Great way to get a bit of exercise with walk to/from stores & restaurants & shopping; or take subway/taxi if wish.
Greatly enjoyed the location, staff, and bar service! Would recommend and enjoy a return visit.
December 9, 2013
Rated 5 out of 5 by Nikichina Super location and great staff
I stayed at this hotel and chose location based on proximity to theater district. PERFECT! We went to a show at night and walked back to the hotel within 5 minutes.
The staff was super friendly to me and my kids. Breakfast was an amazing spread of eggs, sausages, yogurt, fruit, etc...
Everything one could want in Manhatten.
November 6, 2013
Rated 5 out of 5 by JimC Outstanding Service
As always, the staff was exceptional! Everyone I came in contact with was very friendly and helpful. I will keep coming back when I'm in NY
March 11, 2014
Rated 5 out of 5 by BostonBabe Superior Room and Amazingly Helpful Staff
From the moment I arrived, I was treated like a welcomed guest. The hotel was exceptionally clean and stylish, and our 32nd floor suite was outstanding--loved the water view and Empire State Building view--far exceeded my expectations. The bed and pillows were very comfy after a long day of exploring Manhattan. What a find!
April 15, 2013
Rated 4 out of 5 by Karey Staff was great!!!
It was an unexpectedly cold weekend and a young member of the staff stood in the street trying to hail a cab for us in the snow for about 10 minutes! Everyone welcomed us each time we came back to the hotel and asked repeatedly if everything was OK. The beds and linens were great, as always in a Starwood Resort. Thanks!!!!
March 17, 2013
Rated 5 out of 5 by AZgirl Great experience
I come to NYC about once a month and have stayed in many, many hotels in the city, but I rarely ever stay in the same hotel twice. Now that I have stayed at Four Points i have found a place I want to stay at again. Great location, super friendly staff, nice facilities and excellent value. You have a new repeat customer.
March 7, 2013
Rated 4 out of 5 by Joefrombrooklyn Good Choice for West side
Room was very clean, shower door was awkward, would imagine a heavyset person having difficulty. Staff were friendly. Good location, trattoria around the corner on 9th was great, bowling alley/lounge on 9th great place. hotel was very quiet. heating unit was annoying on and off at night, as well as blinking fire system.
January 28, 2013
Rated 5 out of 5 by Elaine14 Wonderful stay in New York City
Our experience from the hotel staff to the restaurant staff was fantastic. The rooms were very clean. We were so busy enjoying your city that our stay in the rooms were basically sleeping, but that experience was met our needs. Everyone was so helpful and friendly. Thanks for our New York experience.
December 11, 2013
Rated 5 out of 5 by Noir The Heart of the City
I will always stay here when I come back to New York as the hotel is centrally located. Especially if you are an avid theater goer like myself, you are blocks away from it all. Not only is location important to me, but comfort, cleanliness and amenities rank high on my priority list. Thanks for continuing excellence.
June 18, 2013
Rated 4 out of 5 by noneofyourbusiness Awesome staff
Everyone was very nice, helpful and friendly - the room was nice and they provide free water.
Tried for an early check in but there weren't any rooms made up so they held my luggage and then held it the next day - felt comfortable doing this.
All in all a good place to stay - close to Penn Station and Times Square.
October 24, 2012