Rated 4 out of 5 by noswitt 4 pts sheraton midtown manhattan
great location,staff, cost. the only thing i would recommend is to throw away those nasty, plasticy mattress covers. I thought I
was experiencing some horrid hotflashes, but on further inpection, it was a plastic lined mattress cover. Your beds are soooo
comfortable, sowhy defile them with cheesy covers?
January 13, 2013
Rated 4 out of 5 by Female Will return
Excellent location, wonderful & helpful staff in all areas, good food in restaurant. Accommodations were great, boutique hotel that is well laid out & lives large. Employees are well trained, well mannered, well spoken . . . making a big city feel more personal. Thank you so much for such a nice visit.
December 19, 2012
Rated 4 out of 5 by Red28 Best Location - Great place to stay
Typically small NY room, but very clean with good amenities. Very friendly and helpful staff. Location is simply the best if you want to use subway to get around NYC as all major lines are available from across the street at the Port Authority. Didn't experience the food or bar. Would recommend to all.
March 10, 2013
Rated 5 out of 5 by Elaine14 Wonderful stay in New York City
Our experience from the hotel staff to the restaurant staff was fantastic. The rooms were very clean. We were so busy enjoying your city that our stay in the rooms were basically sleeping, but that experience was met our needs. Everyone was so helpful and friendly. Thanks for our New York experience.
December 11, 2013
Rated 2 out of 5 by Stu12345 noisy- other than that nice location & hotel
I understand this hotel is in NYC, however the noise was not good. The competing hotels next door have sound proofed windows which would have made y stay excellent. The should replace the windows, put a microwave and refrigerator in the rooms and then they would meet the normal excellent SPG brands.
May 28, 2013
Rated 5 out of 5 by spgmb Great hotel and Centrally located
We had a great experience in this centrally located hotel. Only downside was room was too small for 2 beds. We could not really relax in the room, it was really only good for sleeping. Other than that room was clean and staff was very accommodating.
July 20, 2014
Rated 4 out of 5 by loverofspg Great convenient location
The location was ideal for subway travel. We spent the weekend traveling all over the city and it made it really convenient. Staff was great, they had a room available when we arrived early in the day, the room was clean and just enough space. Didn't try the f&b or the other facilities (gym, etc).
January 15, 2013
Rated 3 out of 5 by MamaG4 The staff is wonderful!
The location of this hotel was central to everything we wanted to do, but keep in mind there are 3 adult clubs on the same block if you are traveling with children. The rooms were TINY, but the staff was great. I am all about customer service, and we had all our requests met with a smile.
May 8, 2014
Rated 5 out of 5 by HickoryPSH Business in Midtown
I was a bit concerned when I realized the hotel was going to be across the street from the Port Authority Bus Terminal. I was thinking diesel engines rumbling in the middle of the night. What a pleasant surprise when my room facing the street turned out to be quiet. And a nice sized room as well.
May 18, 2013
Rated 5 out of 5 by NYUtourists Good location luxury fixtures and furnishings
The staff accommodated us with early check in and late check out times to suit our needs.
They were very knowledgeable about the neighborhood and transit directions. Also provided extra items when in need.
August 11, 2014
Rated 5 out of 5 by NN22 Well worth the stay
The room was spacious for New York City. The staff was very friendly and informative.
Just two blocks from Times Square what more can you ask.
The location seems a bit scary (behind the port authority) but we had no issues
August 4, 2014
Rated 5 out of 5 by along1968 Great hotel
I stay here a lot for business and pleasure. The staff here are so friendly and service is awesome. Everyone from the General Manager to the laundry staff greet and have a smile all the time. Regular rooms are NYC small, but the suites are nice. Breakfast is great.
June 28, 2014
Rated 4 out of 5 by Evelyn55 Manhattan Hotel
We were four people so 2 double beds was very crowded. Bathroom small so no room for makeup etc. no counter in bathroom. Also it rained 2 times while we were at hotel and we were told that all the umbrellas were given out. I think SPG Gold should have an umbrella available.
Otherwise all good.
August 2, 2013
Rated 3 out of 5 by alibee1 Closer to Javits Center
Good choice for staying near the Javits Center. Very limited upgrade opportunities as they only have 4 suites, I believe. We were able to get one and although it was on the smaller side for a suite, it was very well appointed. Reasonably priced- it is a good clean hotel option in New York City
November 16, 2011
Rated 4 out of 5 by Margy14 Good location in the city
A good clean hotel with excellent access to transit (area buses and subways) but also walking distance to many of the main sites especially Times Square. Staff very professional and responsive to your needs.
August 9, 2014
Rated 4 out of 5 by OCRobert April stay 2013
Very convenient location, right next to NYC Port of Authority but not noisy. And it's only a block away from Times Square. Staffs there are very friendly and give their best efforts to accommodate. Breakfast buffet is a good deal. The one thing to improve is the efficiency of the elevator.
April 7, 2013
Rated 5 out of 5 by umpokil Great hotel
The hotel is sooooooo great.
Its very clean and comfortable and very good location. Walking distance to time square and other streets and aves. Anyway great stay in FOUR POINTS.
August 17, 2014
Rated 5 out of 5 by Travelerbob Exceeded Expectations
Great hotel, price, service, staff, amenities, location, etc.
Doesn't get better than this.
Stayed at all the big hotel chains while visiting 56 countries for the US Government.
Doesn't get better than this. All 5 *****!!!!!
July 7, 2014
Rated 2 out of 5 by Conejoga7 The worst hotel of Sheraton
Is the worst hotel of Sheraton by far. The room was not cleaned in a good way, the TV had a problem, The air conditioner was really bad, the service was really poor, the valet parking was really expensive and the service terrible.
July 21, 2014
Rated 3 out of 5 by Scotty No Blackout Shades
So, this hotel is located in the Time Square area. I could see directly into the building next door. However, there are no blackout shades or curtains in the room. Not only was the room not private, but the lights from inside the office next door shined directly into my room (1707).
April 18, 2013
Rated 4 out of 5 by tennisali2814 Would stay again
Staff was friendly. Felt very welcome. My only issue was the lack of space in the bathroom. There wasn't even a place to put my hand towel near the sink. I felt like I was always dropping things or moving things around. More counter space would be nice.
June 26, 2014
Rated 3 out of 5 by Nick Good location, but bad service
The location was great, but the stuff was not attentive to my needs: messed up with the deposit for incidentals, could not clearly explain the billing policies. Moreover, beds are AWEFUL there: they put some kind of plastic cover beneath sheets, felt very uncomfortable and too hot!
May 18, 2013
Rated 5 out of 5 by alkam Great Location and Hotel
Stayed for two nights. Loved the hotel. the location, staff, hotel cleanliness, and service.
The only issue is car and parking. Valet service does not offer much and its better to find your own parking.
August 4, 2014
Rated 5 out of 5 by Joe806 Great experience
Nice friendly staff and clean rooms. A little more costly than some other hotels but when traveling with family, it's well worth the extra to be comfortable! (Although, it is hard to get a cab from there some days. Recommend you reserve a car to the airport if you are in a hurry.)
December 20, 2013
Rated 4 out of 5 by Hanger13 Sheraton fpur points
This hotel was centrally located. Parking was within walking distance. The room was clean an comfortable for a short stay. The view was a parking garage and the elevator was a little slow. It was perfect for our one night stay. The accomodating staff made the stay exceptional.
November 11, 2013
Rated 5 out of 5 by Poli This hotel has great guest service!!
I was so impressed by the courtesy and professionalism displayed by the staff, especially Katia! I was treated as if I was a VIP at a luxury hotel! Also, the rates are outstanding for the NY city area! This will certainly be "my home away from home" every time I visit NY!
March 11, 2014
Rated 3 out of 5 by MapleLeaf Not for Business Travel
I specifically booked at this Starwood property because Internet access was included in the rate. I was only there for a few short hours and needed this service as I was traveling on business. Unfortunately, the service was down which was more than an inconvenience for me.
October 7, 2013
Rated 5 out of 5 by MamaC Perfect place to stay for the holidays!
My daughters and I came to NYC for the Thanksgiving Day parade and to watch some Broadway Shows! This hotel was perfectly located to easily get to both. The staff was super friendly and helpful. The room was very nice by NYC hotel standards and we had a great time there!
November 28, 2012
Rated 2 out of 5 by Graceful7 Ridiculously small rooms
My grand daughter and I had no place to put our luggage! Good thing she was small, as otherwise we would have been right on top of each other. I did not like the part of town this hotel is in. It did have interesting views, however, and was relatively quiet for the city.
January 19, 2013
Rated 4 out of 5 by shelly222 amazing staff
Yes, rooms are small but we didn't come here to stay in our room. Staff happens to be the best part of this hotel. Az in the restaurant was exceptionally sweet and housekeeping also gets 5*'s. Front desk said," welcome back" everytime we walked into the hotel! Fantastic
November 29, 2013