Rated 3 out of 5 by roc1 4 Pts T.Square
relatively convenient location at 40th St between 8th and 9th Avenues,but across from Port Authority Terminal and next door to main Parole/temporary Police Holding center.
Pleasant staff,friendly and helpful.
Rated 3 out of 5 by syteo March 2013
Good value for money, convenient location and friendly staff. Rooms are small but it's NYC after all.
Rated 3 out of 5 by Panda67 Great concierge
Young lady who is the concierge at the Four Points by Sheraton Times Square is amazing. So very helpful and patient.
Rated 3 out of 5 by Lynn ok
The hotel is well appointed but fitness center needs updating, machines were broke and tvs didn't work. Also no earphones is a downgrade.
Rated 3 out of 5 by Evan2013 Sporadic Internet
Internet never worked longer than 10 minutes at a time. I could not work from my hotel. Fix your Internet service guys!
Also my heater made funny noises which made it hard to sleep.
Rated 3 out of 5 by norma good location but cero contro on teenage
hotel location good, but should be "zero tolerance" with groups of teenagers.
I could not sleep one nignt, because they kept slamming doors every five minutes, with loud music, shouting and the last drunk girl arrived at 4:00 in the morning.
The cost you pay is for relaxing and have a good night.
the other option should be sending these noisy groups to the basement, but that depends on the manager and his or her capacity to over view the problems. I will never recomend these hotel.
Rated 3 out of 5 by Padds616 Some improvement needed
Not recognized as a gold member or offered point bonus
Old room service menu-everything I ordered was not available "old menu" I was told
No soap in the shower (they use in-shower dispensers now)
Heat/ac is controlled by hotel, so no air or fan while sleeping
Rated 3 out of 5 by Helspers Good Time to Visit NYC
Although a seasoned traveler, I have never spent a night in NYC. With that said, the location/proximity to Times Square and the Theater District is excellent. The location of the hotel is not great, but it's NYC. The rooms are small (to be expected) but well laid out. Shower pressure is OK+ and the beds/pillows are comfortable. For the price we paid, an excellent value.
Rated 3 out of 5 by bullbaiter They recovered nicely
Requested a Down free room through my online reservation as my wife is allergic. Called and spoke to someone repeating that we needed a down free room and stated they added notes to our reservation. When we arrived they had no record of our request for a down free room and it took them 45 min to prepare one for us. The manager on duty provided us with a round of free drinks and some appetizers so the 45 minute wait wasn't bad, however, if we would have had somewhere to be at a certain time could have wreaked havoc with our schedule. Also the room was pretty loud and the "city view' I paid for was very dissapointing
Rated 3 out of 5 by Enadia14219 Front Desk Staff
When I checked in the attendant was smiling, she greeted me warmly, and then had to answer phones and was detained for several minutes in the middle of my check in.
I later that evening spoke to Kenith requesting to extend my stay for one night, he simply said "We are totally booked tomorrow". Did not offer to check the system, did not offer to help me find a room at another SPG property, did not appologize for the inconvenience. Just No.
Rated 3 out of 5 by TIMPsu Older building and kind of noisy
Older building and kind of noisy
Rated 3 out of 5 by BusinessTraveler44 Good location
The hotel is what I would expect from a Four Points. My room was clean. I had limited interaction with the staff but they were very nice and helpful. The big negative for me is that my room had a very loud air-conditioning unit (an under the window unit) which made it impossible for me to sleep, perhaps because the room was so small that the unit was right next to me.
Rated 3 out of 5 by Jayboogie Location and Facilities to be considered
I thought the room relatively small. I was really annoyed with the set of the shower, the swing direction of the door coupled with how the warmest water setting came on. A situation that allowed alot of water to leak on the floor. Additionally, I didn't like being approached by clients of the New York Parole Building situated next door and in plain view out of my window.
Rated 3 out of 5 by AttorneyTim Not a Level 5
This is a good solid midtown hotel but doesn't match the level 5 of the Westin Times Square just around the corner...only 3 elevators for a 35 story bldg...staff was extremely nice but my platinum upgrade was lacking on a night that the hotel was defintely nowhere near full...they gave me a room with a view...basic room...northside...not an upgrade...great parking price about 100 yards away...not the best street...the NY Parole Board is next door and parolees line the street in the morning...but you are in the middle of everything and location does matter....rooms are typically NY small but clean...the faucets in the bathrooms look great but work less that ideal...all in all...a decent SPG property but not a Level 5
Rated 3 out of 5 by nicknamesaresilly Not recommendable
First I did not get my request for a double bed. Second the room look terrible because of the visual damage to the desk. It was badly scratched, probably from the metal back of the chair hitting it-not sufficient room to turn. The room looked "ghetto." How can I recommend to anyone a room that looks like that. Regardless of how good everything else may be, a room looking so bad is inexcusable.
Rated 3 out of 5 by alibee1 Closer to Javits Center
Good choice for staying near the Javits Center. Very limited upgrade opportunities as they only have 4 suites, I believe. We were able to get one and although it was on the smaller side for a suite, it was very well appointed. Reasonably priced- it is a good clean hotel option in New York City
Rated 3 out of 5 by Runner Disappointed but they tried.
We were in NYC for the marathon. We booked a room with 2 double beds. Unfortunately at check in we were told there were no rooms available with 2 double beds eventhough I specifically booked 2 double beds. The front desk upgraded us to a suite with a queen bed and pull out sofa bed.The sofa bed was gross. If you were in NYC to run the marathon no way can you sleep on the sofa bed. No cots available either. My friend and I had to share the one bed. The suite was on the 32 nd floor underneath the night club on the roof terrace. This suite was no perk ( noisy loud music.) They also comp'd breakfast but the service was pretty slow. Nonetheless everyone at the hotel tried their best given the circumstances. Lots of people in for the marathon.
Rated 2 out of 5 by Australia great internet
would not call it a 5 star.
next door is a checkin paroll office quiet odd, the internet was great, if you have 1 max 2 people an need just a bed , its okay.as room. I belive its more of a 2max 3 star. truly no Sheraton 5 star .
Rated 2 out of 5 by jack33915 Hotel needs to be refreshed
Tiny rooms, tiny lobby. small fitness center, the entire hotel needs to be refreshed
i know its NYC but....
Rated 2 out of 5 by 1358High Don't bother with the Consignee
The staff is excellent! They are thoughtful and pleasant. The young lady that staffed the consignee desk seemed to know nothing or not trained. Whatever we asked of her she was sadly useless. Saturday at 4:00 p.m. we wanted a glass of wine and she couldn't even suggest a local place - she sent us to a dreadful Irish pub. As far as a taxi she wanted to get us a quote before service. She took forever just trying to explain. We had to walk to the show and were late. We also reported the shower control was broken Sat a.m. and wasn't properly repaired. Trouble again Sunday.
Rated 2 out of 5 by Kingdigimon Yes, 2 stars sums it up
Yes, clean room but for over $300 a night it needs improvement.
Free internet, but had to deal with a third party when there were connection problems and there were. It took at least 30 minutes to deal with tech support.
Bed was too soft. When I asked if they had another room with a firmer bed they said no, but they would see if they had a board to put under the mattress. Anyway they said they would leave a voice message to let me know what happened. They never left a voice message and never put a board under the mattress... lol.
Ok, I called for room service and got a voice message. Try again... same deal. Called the front desk and they said they would call them and then you should hear from them. They never called.
Hmmm what else... oh the business is 2 computers and printers in the open lobby.
The food is mediocre.
If you like soft beds and you are not going to be in the hotel except for sleeping, then you will happy here.
Oh yes, don't expect any king size room... the room is small, no bathtub and you have to be Houdini to squeeze into the shower.
Rated 2 out of 5 by jcdaccounts Loud A/C, messy lobby, needs some love
The lobby looks like a messy back office. Checking in late, I didn't have a choice to change rooms (I certainly would have if I wasn't wrecked tired from the Amtrak disaster). The A/C was so loud (I mean...impossibly loud) that I had to turn it off to go to sleep, which was fun in the 85 degree evening.
Waking up in the morning I was greeted by an empty soap dispenser in the shower (I get it....save some money with a dispenser, but don't forget to fill it!!). The room service also messed up my order (missed an entire omelette) but to their credit were back within 15 minutes and apologetic.
Leaving in the AM I realized why the area seemed so sketchy at night - it's right next to a parole office! There was a line of convicts around the corner waiting to go through a metal detector.
For almost $500 a night, I expect MUCH better. Will not be staying here again.
Rated 2 out of 5 by Rocky123 My Stay at Four Points TSQ
Other than location of the hotel (i.e. close proximity to Time Square and Penn Station), I didn't find this hotel was a good value for the money. The entrance (and lobby) is the first thing that customer sees and has a big impact and in that area this hotel gets 2 out of 10. The lobby had a distinct smell and we couldn't stand over there and had to come out of the hotel to get fresh air. The entrance also doesn't leave an impression as it front faces the backside of the Port Authority building, which might be adding to the smell.
Overall I couldn't stand in front of the hotel or sit in the lobby, it was unbearable (smell) and front of the hotel had a pile of trash bags lined up for almost 3 days and people were opening the trash and sorting out the plastic bottles, which was adding to the smell.
Rekha & Rakesh
Rated 2 out of 5 by Stu12345 noisy- other than that nice location & hotel
I understand this hotel is in NYC, however the noise was not good. The competing hotels next door have sound proofed windows which would have made y stay excellent. The should replace the windows, put a microwave and refrigerator in the rooms and then they would meet the normal excellent SPG brands.
Rated 2 out of 5 by Robb9498 Needs improvement
New guy David treble in customer service.
Rated 2 out of 5 by astrid Room was very small
Besides being small our room had no view...we looked at a brick wall!! The only redeeming feature was that it was close to Times Square. We did enjoy the chicken wings and Happy Hour. The neighbourhood was very seedy...parole building next door!
Rated 2 out of 5 by onbusiness Poor follow up
I have left messages with house keeping and the hotel manager about an item I left in my room (sports coat) and no one has been following up. As an SPG I expect much better customer service.
Rated 2 out of 5 by lauren medicore at best, and thats a stretch
in every way this hotel was disappointing.
from the tiny rooms, to the bathroom floor soaked in water by our shower to our horrendous view, this hotel really made our stay less exceptional. The room was so unbelievably tiny, there were no refridgerators for food, our first room view faced barbed wire and trash, and our second room view faced nothing exciting. My brother, who isn't even a starwood owner, got a top floor room, great view and layout and my husband and i who pay for our ownership and hefty maintenance felt like we got the shaft. my parents who have traveled a lot hated the hotel, the lines to talk to someone were always long. The halls were never air conditioned (which in NYC in summer is unbelievable) and the hotel is in a sketchy/transient neighborhood. even my husband and family felt unsettled by this location-and my dad was born and raised in Brooklyn for 30 years!! We gave up on trying to make the hotel better and enjoyed our trip but not the hotel. I felt like any other guest and not an owner, and felt like the hotel cheaped out on a lot of things to save money.
Rated 2 out of 5 by Marlena Excellent customer service...... BUT
The staff and service that was provided was excellent; however, the hotel itself was not satisfactory. Everything was too small, tight or dark. The lobby is small, the bar area is small the elevators and hallways are small and dark. The air conditioner did not work properly, the sink was clogged and the bathroom was extremely small with no shelving. This simply was not a comfortable hotel
Rated 2 out of 5 by Momof2 Not what we expected
We re Starwood Members and have for the most part always had good experiences with the hotels. This hotel however we won't be returning to. The area was sketchy (we have two children). The greyhound station was across the street, adult books on the same street as the hotel and the parole building 3 doors down. Not an area for children or adults. We didn't feel safe. As for the hotel, the staff was friendly but the rooms were not cleans. Old dirty carpeting, SMALL room and tiny batjroom. Not a comfortable stay:(