Rated 3.8 out of 5 by 211
Rated 5 out of 5 by JTB1959 Enjoyable Experience
Upon check in and check out, the staff were very friendly, cheerful and helpful. Enjoyed the complimentary cupcakes upon arrival; the bed was amazingly comfortable; the reading lights on each side of the bed was a first time treat; the room was clean; although on the 14th floor, the hot water for the shower came on almost instantly. Enjoyed my stay immensely.
Rated 5 out of 5 by SamNC Excellent Service
This was my second time staying at this location. It was even better than the first time. The rooms were very clean and the view was great. The staff is always so friendly and helpful . The doorman was great helping to get car service and making recommendations on things to do. Also the Brewhouse restaurant in the hotel was outstanding. Very good food and a nice clean atmosphere.
Rated 5 out of 5 by TitoPR Friendly staff and cleanliness
The customer services was excellent since thr time you entered thru the door to do thr chek-in and continued thru all my stay until the momment I did my check-out.
Also, the cleanliness of the hotel in general was excellent.
Rated 5 out of 5 by NikkiB01 Nice place to say in Chelsea
The staff at this hotel was extremely friendly, accommodating and offered complimentary, delicious cupcakes upon check in. The room was clean, cozy and in a great area to explore the NYC life!
Rated 5 out of 5 by leftwing Really nice
The hotel is very cozy, with only eight rooms per floor. Our room was small but had enough space to walk around. The staff was friendly. Very pleased.
Rated 5 out of 5 by Nikkik Dionn is Great!!!
Dionn at the welcome desk was truly amazing!!It is obvious he loves his job and went above and beyond to make sure our stay was great!I do have to say that no one else I came in contact with showed they cared as much as Dionn did.
Rated 5 out of 5 by Boboy41 great location,quiet,wonderful staff
I'd recommend this hotel to others for family fun.It is in the heart of the action in Manhattan and close to subway stations.Best of all the staff are so wonderfull and helpful,you'll feel like you are in a world class hotel.
Rated 5 out of 5 by HenryC Excellent Staff
I usually stay at this hotel when I visit NYC since it's convent to everywhere including Chelsea Market. The rooms have been recently renovated and they are clean. Although the bathroom wasn’t professionally finished, it was nice and clean. I want to give shout out Catherine and Steve for going out of their way to help out with our friend who decided to cancel their reservation past deadline. Super staff!