Rated 5 out of 5 by patrick415 locked out
even though i was locked out of my room and was unable to sleep in that room for one night the staff was helpful.
Rated 5 out of 5 by Andy Great Downtown Location
The staff at Four Points were all exceptional. The desk anticipated and met your needs consistently. Bag handling and taxi availability exceeded any reasonable expectation. The rooms are dated and priced acordingly. The staff more then supplements this single drawback with over the top service. Four points has become our New York City destination.
Rated 5 out of 5 by Rich Staff was outstanding.
All of the staff members we met at the hotel went out of their way to make our stay enjoyable. No request was too much for them, and they always responded with a smile.
Rated 5 out of 5 by Fendy Best place to stay in Chelsea!
Clean bathroom and comfy bed. Staff were kind enough to accommodate our need for late check out. Cleaning crew were superb (one guy let us take the elevator down and the cleaning lady patiently waited to clean our room until we woke up late afternoon). We will definitely come back the next time we are in the city. Great overall experience!
Rated 5 out of 5 by SMG79 Another great stay!!
I always choose the Four Points in Chelsea due to the proximity to my office and am always pleased with the level of service provided. Staff is always friendly, helpful, and welcoming! The hotel is clean and comfortable and in a great location!! I would recommend to anyone staying in NY for work or for fun!,
Rated 5 out of 5 by SamNC Cozy and Comfortable
The Hotel was very clean and comfortable. The Staff was very friendly , and the food in the restaurant was very good . There is an Antique flea market in a parking garage on Saturdays close to the Hotel. Its proximity is very good to cab uptown or downtown. I will be staying at this Hotel again soon .
Rated 5 out of 5 by tbamd Friendly and Clean
Our room was cleaned everyday, and the staff was always smiling. all staff that we came into contact with had a smile on their face everyday for us! thank you for making our stay fun!
Rated 5 out of 5 by SFSN3 Little gem
Friendly check in. Was given the room I requested. Room was small but contained all that was needed. Room and bathroom very clean. Streamlined amenities but covered immediate needs. "Glassware" were disposable plastic cups sealed in a wrapper - very sanitary. Small hotel, 8 rooms per floor, which made call for the elevator speedy and a very responsive and friendly staff. Excellent location. Highly recommend this hotel.
Rated 5 out of 5 by Shellie NYC Chelsea stay
I stay at this hotel frequently for business.
It is in the Chelsea neighborhood and there is a Whole Foods right across the street.
The staff at the front desk is always friendly and they periodically have delicious Billy cupcakes.
Rated 5 out of 5 by Rick Quality hotel
Good location and up to date rooms, nice staff, excellent value
Rated 5 out of 5 by HelenJ Still a great hotel!
So often when you return to a hotel, it is not as good as you remembered. However, this is not the case with this hotel.
We have stayed here on 3 different visits (from 3-5 days each time). The hotel is consistently wonderful with marvelous staff to assist your needs, clean comfortable rooms and great linens! Location is fabulous with subways and landmarks close by. We love it and can't wait to return!
Rated 5 out of 5 by joy2013 THE STAFF
I know people only call in when they have a problem and few call in when things go well but I have stayed at this hotel for 5 years every other week and I adore the staff. I am sad to see so many leave recently . You are so lucky to have such kind caring people work for you . I have seen so many abusive people give them a hard time and they handle it like such pros. I saw people wanting free rooms because they didn't sleep well because of street noise and berate the staff. I sleep like a baby and ignore the sounds of the city .
Rated 5 out of 5 by NewYorkNick NY minute
I was pleased with this hotel, the staff, specifically the location. I felt that it was perfect for the purpose of my stay which was to show an international friend of mine a weekend in New York.
Rated 5 out of 5 by Nick Perfect
Great Location, and very comfortable.
Rated 5 out of 5 by Dottie02 This hotel has excellent features
Loved everything! Front desk people amazing esp: Dion and Jennifer--Clean room/bathroom. Beds--soooo comfortable!
City view at night--spectacular! Bar and restaurant--a pleasant surprise! Valet parking a big plus for me! Two doors to my event--wow! As a former travel agent I have see a lot of hotels, this really measured up for the money. I have stayed in sheratons before especially on Cape Cod and loved the experience (one reason I took a chance on this hotel) Thanks to all. I will be back and also recommend this to all my friends. Dot
Rated 5 out of 5 by ktao Great NYC hotel
Rooms are small but all reasonable rooms/hotels in NYC are small. Friendly staff. Great location in Chelsea.
Rated 5 out of 5 by Nikichina Home away from Home
This was my first time staying at a Four Points and I was pleasantly surprised and will def stay here again. The overall experience was great and comparable to hotels that are much more pricey-- The welcome coffee every AM in the lobby, the welcome cupcakes/drinks, the apples at the front desk, the front desk staff who went out of their way to help guests, and the very comfortable rooms. Although no hot water maker in room (besides coffee maker), the staff got me hot water upon request. They had restaurant tips for all occasions. I found the hotel great value, and would stay there again.
Rated 5 out of 5 by Danielle Great Experience
The staff was friendly, very helpful and knowledgable. The bed was very comfortable and the room was neat and clean. You can't expect anymore for the price we paid. We will return.
Rated 5 out of 5 by millionm Weekend in Mew York
i have stayed here many times and always enjoy this hotel for the service and the location.
Rated 5 out of 5 by Duggan Great logistics
I've stayed here for over ten years and I am extremely impressed with the GM and his staff of professions.
Rated 5 out of 5 by millionm concert stay
Was in town to see a concert. Have stayed here before and always enjoy location and the staff. Very comfortable rooms and close to public transportation. Plenty of places to shop and dine and great to always back to for a rest.
Rated 5 out of 5 by ChefDanielle There every weekend!
Because of going to school on the weekends in NYC I have to find a place to stay that is economical, convenient and no hassle and after staying at 3 other Four Points around NYC Four Points Chelsea is my favorite and offers all that! The staff is incredible and are so helpful in all my needs! I will definitely continue to stay at this hotel every chance I get and recommend it to everyone!
Rated 5 out of 5 by Josephine Thanks for the memories
Staff was outstanding in meeting our needs and going above and beyond. Very friendly and caring. Rooms are small but adequate.
Rated 5 out of 5 by Rich99 Perfect Getaway
The Chelsea Four Points is close to restaurants, the High Line and walking distance to the theater district. The staff is friendly and helpful. You can't ask for a beeter place to get away to the city for a weekend or overnight!
Rated 5 out of 5 by HelenJ Outstanding Service
This hotel is modest in looks, but a perfect place to stay in NYC. All your needs are met competently and completely. The staff is outstanding, the rooms are a good size, and the beds and pillows are heavenly. Good Internet connection as well.
Rooms are clean, tidy and well appointed. We love the atmosphere of 'friendly energy' displayed by the front desk staff, and the maid service is very discreet and efficient.
A great bargain in a very expensive city.
Rated 5 out of 5 by Tony806 This hotel is tops on my list
the Hotel was extra clean inside and out.the employees were friendly,smiling and helpful.the Concerige (Pilar) went above and beyond.
Rated 5 out of 5 by GirlsTrip50 Great value for the price
Love the location that this hotel is in. The service is always excellent. The hotel is very clean and comfortable. This is one of my favorite places to stay in NYC. I'm looking forward to coming back.
Rated 5 out of 5 by KG20 Excellent Hotel, Staff, and Location
This hotel is a must-stay. The room sizes are average to NY but more clean. Great sheraton sleeper beds, good tvs, feels like a boutique hotel where staff meets every need quickly. The location is excellent - middle of everything and subway a block away! Restaurants and bars in walking distance, and a good irish bar downstairs. There is no way I would choose another hotel or location the next time I come to NYC!
Rated 5 out of 5 by ronalsk Jessica Night Manager Was AWESOME!
As a retail manager it takes a lot to impress me from a customer service stand point. I have to say I was 100% impressed with Jessica who checked us in. She was so friendly, struck up a personal conversation and had fun at the fronk desk. When we would pass by the loby she made sure our room was what we expected and let us know she was just a phone call away! Now that i live in NYC this is the location I will book for friends and family who visit me. The rooms were a great size, A/C worked great and everything was clean. Only negative was the housekeeping staff was way too loud first think in the morning in the hall talking, woke us up too early.
Rated 5 out of 5 by Cirano Best hotel deal in NYC
Hey you! Yes, I am talking to you. You, who thinks that NYC is only Time Square and Broadway. You who thinks that the Met, The Empire and Central Park.
Now, listen to me. Do you want to feel a Newyorker for a weekend or a few days? Then, make no mistake, and book a room in this hotel.
I lived in NYC for one year, a few years back, and its charm never faded on me. It's a phenomenal city, with an unique vibrant energy. However, like most of these beautiful capitals, tourist traps are all over the place, and it's easy to overpay for your stay.
This was my first stay at Four Points by Sheraton Manhattan Chelsea, and I was really happy that I picked this hotel.
In fair honesty, I was expecting some run down, bare bone hotel, since it is often what you get when you stay in NYC trying to avoid a 5 star/$500 a night hotel.
But, surprisingly, I found an hotel that not only is affordable, but also cute, very clean, and with a great service.
At our arrival, my wife and I were warmly welcomed at front desk where they explained to us all the information about the hotel and the area and we were each given a complementary little present (that we discovered later was a yummy cupcake) and a token for a buy-one-get-one-free beer at the bar downstairs.
The room was not as big as you can normally find in any other hotel in the US, but I was expecting anything bigger than that in NYC: It was furnished with a King size bed, a wardrobe, a desk, a chest with a flat TV screen and a night table. Coffee and bottled water were complementary in the room, while there was no refrigerator (but a vending machine was available in the hallway).
As they say, location in NYC is key. And, in my opinion, the location of the Four Point Chelsea is a great one: It's out of the main, overwhelming tourist area, giving you the peace and quiet you seek from vacationing; yet, it's just step away from many attractions and/or access to public transportation (The red line (1) is only a few block down, and so the orange one (F, M). The Flatiron district - where you can have a bite at the fantastic Eataly or relax in Madison Square Park - is only a couple of blocks east).
Bottom line, I warmly recommend this hotel if you want to spend a few days in this incredible city, feeling like a Newyorker and not spending a fortune.