Rated 5 out of 5 by counter896 Great Experience
I booked a stay to celebrate my daughter's tenth birthday. We were greeted warmly by the staff, in particular, Angie and Sarah. The room was on an upper floor with a nice view of the city. My daughter really liked that we could see the Empire State Building from our room. The beds were very comfortable and the room was immaculate.
I read a few reviews in Yelp which were less than complimentary and have been left wondering if they stayed at the same hotel I stayed in. The entire experience was wonderful and I will certainly return there
August 26, 2013
Rated 5 out of 5 by Katherine01 IN LOVE! EXCELLET CHOICE!
I could sit here and write all day about the experience I had in this hotel! Lets start with the staff; such excellent attention, better than some 5 star hotels!! I HAVE to mention Katya was the best, she made me feel like home. (Thanks for everything Katya!!) The buffet was outstanding! I ate so much, it was too good! Walking distance to everything, literally! Hotel is located in times square, not in the center BUT it is in times square, actually 2 blocks away! I didnt want to leave when it was time for my check out. I highly recommend this hotel, cant wait to be back!
August 18, 2014
Rated 4 out of 5 by lg1244 Four Points value and service
The location is good and bad at the same time - port authority bus terminal right in front of the hotel for an entire block however it is very close to Times Square and attractions. Staff was very welcoming, service was better than expected. Try to get a room on a higher floor to escape the noise coming from street level. The breakfast buffet was a solid choice for an SPG welcome amenity.
September 2, 2014
Rated 2 out of 5 by K1224 Dirty and Next to Parole Office
Room was dirty and small- coffee maker was stuffed in the closet and there were no extra blankets etc available in the closet- one dirty robe available in a room with three guests listed. Lights need to warm up before they get bright (so you have a dark bathroom for a while!) the carpet is gross and the sheets (1) do not fit the bed correctly (2) had the occasional suspicious stain and (3) the comforter had tons of pulled threads and pills. And the cherry on top is that the hotel is right next to the NYC parole office! Lovely.
January 4, 2013
Rated 4 out of 5 by unigrad01 Friendly and Convenient
We travel to NYC often to visit family and have stayed in many different hotels. Since we took Amtrak this time, we decided to stay in Manhattan instead of Brooklyn, where we normally stay. This hotel is about 6-7 blocks from Penn Station, so if visitors are in reasonable physical condition to handle their bags for that long of a walk, cab fares can be avoided, as it is walkable.
The pros of this hotel include its location near Times Square, yet off the beaten path very slightly (less congested), its location reasonably near Penn Station, and its location near a large subway stop. We also appreciated the extremely friendly staff (literally, every person at the hotel was friendly, which was shocking to us compared to other places we have stayed in the city) and the cleanliness of the hotel.
The cons are that the rooms are small (which is true of every hotel I have ever seen in Manhattan). This is worth mentioning because if one packs too much stuff, he/she may feel overwhelmed trying to find somewhere to put everything. I personally did not like the style of the sink or the faucets. The sink has no edges, so there is nowhere to put things like my contact case and flat mirror for putting in contacts (had to use the desk instead). The faucets do not have hot and cold. Instead, one must turn the faucet on farther to get to the hot water (like some shower faucets), but the problem with that is that then the water comes out very forcefully. So, to get hot water for washing my face, water was flying around everywhere, which was annoying. I also did not like the stopper, which requires one to stick his/her hand into the water in the sink to release it. Minor things, but annoyances nonetheless.
All in all, we have already said we would likely stay here again.
July 21, 2014
Rated 3 out of 5 by BookGal People make the difference
Hotels in mid-town Manhattan (just a few blocks from Times Square) are basically all the same: kind of worn, kind of loud, kind of crowded. The fitness center has old but functional equipment and some of the dumbells are missing. (Bonus points because you can turn the radio off!) This Four Points location was perfectly acceptable.
BUT the difference is the staff. Every single person from the check-in desk to the valet guy to the wait and housekeeping staff were polite, friendly and efficient.
April 17, 2014
Rated 5 out of 5 by IWilliams Excellent check-in service by Kathia
The hotel exceeded our expectations. The room was AWESOME and roomy, great view of the city, excellent amenities and EXCELLENTcheck-in service. "K" was very accommodating and personable in helping to make my wedding anniversary special. I wasn't pleased with the food in the restaurant. The wings were overcooked and the French Onion soup had chunks of onions.
September 1, 2014
Rated 2 out of 5 by Momof2 Not what we expected
We re Starwood Members and have for the most part always had good experiences with the hotels. This hotel however we won't be returning to. The area was sketchy (we have two children). The greyhound station was across the street, adult books on the same street as the hotel and the parole building 3 doors down. Not an area for children or adults. We didn't feel safe. As for the hotel, the staff was friendly but the rooms were not cleans. Old dirty carpeting, SMALL room and tiny batjroom. Not a comfortable stay:(
March 30, 2013
Rated 4 out of 5 by Jessie13 Excellent Service
Room was clean and stylish but small. This is NYC so they can't be faulted for size. Location-so close to Times Square but without crowds or noise. Its the cleanliness and the staff that would bring me back again and again. Kudos to engineer Louis who came to make a minor adjustment in our room and then went so above and beyond when a/c was acting up-taking care of our families needs. Kevin was helpful and courteous with checkin. Breakfast was good and plentiful. Thank you! We will be back.
April 7, 2014
Rated 5 out of 5 by jhhag Location and Service top notch!
We could not have chosen a better location for our 2 day stay in Manhattan. Just about everything is within walking distance. The big winner here is the service! What accommodating , friendly, efficient staff on every level, especially SPG desk and concierge , Kirstin. Rooms are updated (albeit "New York Style", i.e. small) bathroom has excellent lighting, glassed walk-in-shower. "Restaurant" nothing much but OK for quick breakfast.Rates are moderate. Definite "stay again" property.
February 11, 2014
Rated 3 out of 5 by Linda75 Great hotel
Me and my family stayed at the hotel for 4 nights and we liked it alot. We lived 4 persons in one room and it got a little crowded but the room was clean. The staff was very helpful with everything we asked for.On our arrival they served us cupcakes and one day they had a free popcornstand in the lobby. The kids just loved that! It was close to Times Square, metro, busterminal, shopping, dining - everything you need.
May 5, 2014
Rated 2 out of 5 by Rocky123 My Stay at Four Points TSQ
Other than location of the hotel (i.e. close proximity to Time Square and Penn Station), I didn't find this hotel was a good value for the money. The entrance (and lobby) is the first thing that customer sees and has a big impact and in that area this hotel gets 2 out of 10. The lobby had a distinct smell and we couldn't stand over there and had to come out of the hotel to get fresh air. The entrance also doesn't leave an impression as it front faces the backside of the Port Authority building, which might be adding to the smell.
Overall I couldn't stand in front of the hotel or sit in the lobby, it was unbearable (smell) and front of the hotel had a pile of trash bags lined up for almost 3 days and people were opening the trash and sorting out the plastic bottles, which was adding to the smell.
Rekha & Rakesh
July 7, 2013
Rated 4 out of 5 by nadeemii Great location
Hotel is in an ideal spot with Times Sq just 2 mins away. It's right next to a subway line 42nd st which has everything to hand.
The hotel service and staff was on point, but the rooms needed a little bit of a face lift. There isn't a pool or spa and the fitness room needs to be updated. However everything else, including the breakfast menu was great. I would suggest the buffet needs a little improving with different daily offerings if the selection is restricted.
May 31, 2013
Rated 5 out of 5 by preachman55 Just a great place
it was our 1st wedding anniversary. GM had a bottle of wine and fruit plate in room waiting for us!! Staff was topnotch.
You must be realistc... This is a boutique hotel and so things are smaller than a luxury hotel... Room was very comfortable with a king sized bed. Great view over looking the city on the 31st floor.
Close enough to Times Square that we walked most everywhere and we are 57 years old. Very convenient to all types of transportation!!!
September 10, 2012
Rated 5 out of 5 by Paqman77 My favorite hotel in NYC
I travel to NYC on business quite a bit, and I always seek out this hotel. It's fairly new, and the rooms are small-ish but very nice (particularly the bathrooms). The views are great, too. The block is kind of sketchy (the Port Authority, a parole office and some "mature establishments" are all there), but there are always a lot of people walking around, so I always feel safe. The location is great...within walking distance of Times Square and Midtown, and with all the restaurants and bars in Heck's Kitchen nearby. The free Internet and coffee are great, too. So, for the money, it's hard to beat this place. I come here on business...build up my Starwood points...and then use them to stay here for free on my vacations! That's how much I like it. The staff are always great, too. So don't let the block scare you...give this place a try!
August 19, 2012
Rated 4 out of 5 by DrMomof5 Perfect spot for visiting Broadway.
This is a perfect spot for visiting Broadway. It's the second year I've stayed at this location and it is within good proximity of all the Broadway theaters, and plenty of restaurants. Room was clean. My only problem was the inability to get hot water from the sink- it was hot from the tub/shower, though.
May 29, 2014
Rated 5 out of 5 Great service from day of booking!
Right from the day of booking, I had amazing service at this location. The managers and staff are all very warm and welcoming each time you come in contact with them. They are always greeting you and making you feel like a valued guest. I would highly recommend other travellers to use this location not just for the quality service, but for the location - as it's literally a few blocks to Time Square and very central to many other tourist locations.
February 12, 2013
Rated 5 out of 5 by Mcottle Great Business Hotel in Manhattan
The Four Points Sheraton Times Square has a great location. It's low on amenities but does have a great gym. And who needs a great hotel restaurant when there are 200 within a 5 minute walk? There is room service though and there's a very cool rooftop bar.
It's very close to the Tunnel if you are driving in. Parking is very close. And if you are going to the theater it's a close walk.
Overall it's a good value, business hotel in the heart of NY.
November 19, 2012
Rated 5 out of 5 by Ironrose Wonderful overall experience.
Upon immediate arrival we were impressed by the greeting and friendliness of the staff. I always saw smiles and they were very pleasant to speak with. Especially our check-in guy and the bar tender.
Rooms were very clean, beds were super comfortable. The only issue I would have is that the rooms were a bit small, but for the location and being in NY I can image them being a good size.
Overall a great hotel and i would definitely stay there again.
February 7, 2013
Rated 5 out of 5 by elad Spent my Daughters 16th birthday in NY
Very nice hotel and good location if you decide to use the subway system like we did. We could walk to 42nd street and the plays that we saw. When we went uptown to central park or downtown to the world trade center, greenich village,or the ferry to lady liberty it was a short walk to the subway. We were greeted by hotel staff as soon as we walked in. We drove and parked right next to hotel. Special pricing if you stay at the hotel. The free gift you get for being a starwood gold member is eaither 150 points or One free drink rest of party has to pay for their first drink Pretty lame 150 points. Would recomend getting the subway unlimted ride pass for $29 good for seven days and study the subway map before going and you will have a very easy and enjoyable time getting around. Hope you have as great a time as my wife, my daughter, and I had.
August 18, 2012
Rated 3 out of 5 by Ginnygirl Didn't feel like gold.
The hotel location was the reason we chose it. The hotel was very clean and nice staff. We are Gold members and I didn't feel any more special than any other hotel I've stayed in ever.
Perhaps it was because we needed 2 beds in our room, but we did not get a special room to show Gold status at all
Also, sent the GM, Joe, an email a few days before the stay with a couple questions, as he suggested we do. He never answered or acknowledged it.
May 8, 2013
Rated 3 out of 5 by Dino2014 Really god location
The location of this hotel is really good. Close to Times Square, metro, Hells Kitchen, Bryant Park, The Theatredistrict, and Empire State Building. Staff was friendly and helpfull, breakfast was great and room was fine. We didnt hear any noise during the night. :-)
Nice Sky Bar next door also.
August 29, 2014
Rated 5 out of 5 by Johanna19 Perfection!
I've always liked the Four Points value, but this experience was exceptional. I am always willing to sacrifice some comfort in NYC, but that was NOT the case this time. Everything from staff helpfulness to comfort was just amazing. I stayed on a high floor with a superb view, so that was great. It was fun going next door to the SkyRoom. The "E," one of the most convenient subway lines in the city, stops at the corner.
February 18, 2013
Rated 5 out of 5 by Manju Great Stay
My husband won a trip to NY and this hotel was booked through the company that hosted the contest. We very much enjoyed staying at this hotel; the location was great, just a few blocks away from the main Times Square. Not only was the location great, the staff was wonderful, especially the manager Lee and bartender Lev. We stayed on a Wednesday through Friday and on Wednesday enjoyed a free buffet style meal from the Hotel's chef, wow it was amazing! The chef really knows what he is doing, we enjoyed the Cuban sliders, hummus, and little desserts, and my husband enjoyed the complimentary beer! We also enjoyed the free wi-fi, coffee pot and free bottled water. The only compliant we have is that the air conditioner was spotty, sometimes it would be freezing and other times hot. We would highly recommend this hotel for anyone looking for a nice, comfortable hotel in a great location!
August 21, 2012
Rated 4 out of 5 by jim12345 great staff bad internet
i am a business traveller so look at hotel through that lens. really great staff here. small gym wiuth no universal machine which is unfortunate. free weights which is good. bathroom small so you have to take a shower carefully without hitting toilet. carpets need to be changed. internet is horrible - works about 50 % of time. room very quiet which i love!
April 10, 2014
Rated 5 out of 5 by DanceMom12 Very accommodating staff
This hotel was convenient to everything and was very clean. We were also allowed to store our luggage after checkout due to a later commitment. The staff was extremely helpful and very professional and nice when we returned for our bags to the point of giving us a makeshift ice bag for my daughter's knee after she hit it during a dance rehearsal. We will definitely plan to stay there in the future.
October 27, 2013
Rated 4 out of 5 by DianeG244 Bed is comfortable
The staff was very attentive and allowed me to check in at 8:30am. Bed was comfortable and they allowed me to keep my car parked there until i was leaving the conference, which was a huge benefit.
May 27, 2014
Rated 5 out of 5 by PMMK Best Hotel for the money in the Theatre District
I've stayed here many times in the past three years and each time the Four Points surpasses expectations. Location can't be beat. Staff is extraordinarily service minded. Rooms are very well maintained, updated and quiet. Parking is discounted. Restaurant serves a great breakfast. Prices are great. Starwood recognition can't be beat. This is my go to hotel in the theater area.
March 3, 2014
Rated 3 out of 5 by BBALLER54 Not as nice as expected.
Location was not too bad. Only problem being that there's a parole office almost right next door to the building. Encountering them every morning on our way out was not pleasant.
First room that we were provided on the 28th floor smelled like bad foot odor. We had to be moved to a different room on the 20th. The smell was still there but less pungent. Upon returning to our room the following evening, one of the staff members left the window open, cranked-up the air conditioning and there were flies in our room. Bad odor was gone but we had unwanted extra guests in our room.
August 4, 2014
Rated 5 out of 5 by NelleDE Awesome!
This was my first trip to New York City and the staff was wonderful. After walking all day, it was nice to come back to smiling faces and warm greetings in the lobby. The king size bed was like a cloud. And the bartender, Anthony, made my birthday trip amazing and fun. Will definitely be staying at this hotel on my next visit. Thank you for making my stay warm, inviting, and comfortable.
January 27, 2013