Rated 5 out of 5 by AFED2013 Tucson Business Trip
Great Rooms and Professional Customer Service!!! I highly recommend hotel.
June 30, 2013
Rated 2 out of 5 by GMT13 This Hotel is Dirty it needs a room makeover
This hotel is dirty it needs a makeover
June 29, 2013
Rated 5 out of 5 by CompassCall Great Location
I only stayed in the hotel for a night, but it's conveniently placed near the Pima Air Museum and the Airport, which are the two places where I go to in Tucson.
Loved the bed, the desk and the free coffee in the morning.
June 23, 2013
Rated 4 out of 5 by Sandra The location is convenient
Didn't plan to stay with you as I booked a different hotel close to UofA however had to stay an additional night therefore searched for hotels near the airport. I dont regret staying in your facilities, staff was friendly, facilities cleaned and location is even better. I wish knew about your hotel before but moving forward will be my first choice.
June 3, 2013
Rated 2 out of 5 by redmountain Not Happy
This hotel needs room updating. Room could have been cleaner. When I picked up trash can there was gunk and long strands of hair attached to it.. Gross! Rug needed cleaning but Linens were clean. Room Service brought warm cheese cake and my "plate" of fruit consisted of old watermelon slice, pineapple slice and whatever was left over fruit in their fridge. I did not eat it. Hotel was somewhat empty but they put us WAY in back of hotel, like the 3rd building and this was supposed to be an upgraded room....would have hated to seen "regular" room.. Only one night spent there and will not go back...
May 18, 2013
Rated 5 out of 5 by Ironman Right at the airport
The hotel was clean and the restaurant prices were reasonable. The staff was very friendly. The king bed could have been firmer, but that's just me being picky. The SPG gold membership got me early check-in as soon as a room was available and late check-out. I would stay here if I visited Tucson again. The 3rd floor has private balconies.
May 15, 2013
Rated 5 out of 5 by Lorinan Lovely Tucson
Clean spacious rooms, EXCELLANT, friendly staff.
May 12, 2013
Rated 4 out of 5 by pg66 Good beds
Very good beds - service was ok.
May 6, 2013
Rated 5 out of 5 by Healthy59 Top Notch Hotel
Very comfortable and very clean accomodations. They have a very nice bar and menu for weary travelers, no need to look for a restaurant.
April 29, 2013
Rated 5 out of 5 by fwestgate For the Common Wealth
I’m just ordinary guy, next poverty level when come to money, but the Hotel gives me chance
to mingle with 5 star status treatment, and you allowed me to keep my little dog. Rooms Comfortable, the pool was great, free breakfast great, Dinner is great – I just recommend placing and evening $5.99 sandwich on the menu – I like evening snack – sometime over a full meal – maybe like turkey sandwich or regular hamburger. And even you don’t is was experience I never would have had without the VA and your staff as well / Thanks
April 27, 2013
Rated 5 out of 5 by mightystallion The Best
We travel weekly, this property, is as good as or better then any......Outstanding staff from check in to check out. Housing keeping and dining, outstanding. Thank You ALL.
April 24, 2013
Rated 3 out of 5 by strandedtraveler staff went above and beyond
Our evening flight out of TUS was cancelled after 9p so we scrambled to find a hotel nearby. The hotel listing on Kayak had a rate of $89, so I called to make a reservation. The rep said that the rate was $95, but he matched the online rate, which was nice. An hour after we arrived and told our story to the nice girl at the front desk, she called to tell us that she'd spoken to her manager and they knocked an additional $20 off the rate. It was completely unexpected and incredibly nice!
April 23, 2013
Rated 5 out of 5 by kcrawford3 Excellence!!!
A refreshing, relaxing & comfortable atmosphere.
April 21, 2013
Rated 5 out of 5 by judyhawaii shuttle great
Great food too. Great location. Good whenbu have airport travel
April 21, 2013
Rated 5 out of 5 by Henry my stay was great
I stay at this hotel while in Tuson working. I drive a Goverment vehicle and don't need to drive all over town town to find a place to have dinner or to find a place to get a drink. It is all right there. The locations lounge and restaraunt has a great atmosphere and the rooms are comfortable and quiet.
April 19, 2013
Rated 5 out of 5 by PlCumms Very pleased with all aspects...dining, lounge, room were excellent.
A small item is that the kitchen was sort of slow in the 8:00 pm and later dinners. But food was excellent
April 16, 2013
Rated 4 out of 5 by Jesse34 Great Breakfast/Surprisingly Quiet
Nice room, great breakfast/restaurant, quiet for being next to airport, small bathroom, pool is OK.
April 8, 2013
Rated 1 out of 5 by hnlguest bathroom was inop
My family and I had a unpleasant stay at the Tucson Aiport Hotel. We checked in late at night approx 1145pm, the room was in the back of the hotel and on the second floor. It was dark and we had to climb stairs. My daughter went to shower and when she turned it on, the down spout fly back at her and hit her in the leg. When we called the front desk, he gave us the option of showering in the main tower and then going back to our room to sleep. This option was not acceptable; due to the late hour and having traveled all day(from Hawaii). We were very disappointed with the situation. We have stayed at this hotel before and have had great experiences. This last stay was disappointing.
April 4, 2013
Rated 4 out of 5 by Leo320 Very confortable
It was a pleasure to be on these bed.
April 1, 2013
Rated 4 out of 5 by MGBGT Expectations
I travel 20+ weeks a year and this Sheraton is an excellent place to stay, clean, nice rooms, great beds.
March 31, 2013
Rated 3 out of 5 by mathteach Loved my six night stay, BUT...
The staff was very accomodating and helpful. The restaurant was quite good (LOVED the spicy tomato bisque) & the location is very quiet except for the darn fighter jets, but you hear them no matter where you stay. It's ironic because I was expecting the commercial jets to be a problem but I never heard those.
BUT, the huge downfall were the carpets. The carpet in my room (270, an SPG room) turned my white socks nearly black. It was quite gross and I wore my sandles the rest of my stay. The floor in the (quite nice) gym was also quite dirty. I would give the hotel 4 stars if the floors were cleaned.
March 24, 2013
Rated 5 out of 5 by Grande Front desk
Marx was the front desk clerk during our entire stay. He went way beyond the call of duty. When our first room was ready, he called my cell phone to tell us. He called again when our second one was ready. We also requested to be next door to each other. All of our requests were graciously granted. Whenever we were back to the front desk, he called us by name. Our stay was perfect bacause of Marx!!
March 17, 2013
Rated 3 out of 5 by scniel the hotel hass filthy carpets
I booked 5 nights and left after 3 because the carpets were disgustingly dirty in our room. I want a refund for the 2 nights we did not use.
March 13, 2013
Rated 5 out of 5 by Bunny great stay!
We enjoyed our stay in Tucson at the Four Points! Great, clean room, comfortable bed!
March 12, 2013
Rated 4 out of 5 by ChiefJones Bathroom
Curved shower curtain rod prevented bathroom door from wider opening, very difficult for person using walker. (not handcapped room). Made it nesassary to step beside commode to close door to us facilities. (very small)
March 12, 2013
Rated 4 out of 5 by Baseballmom21 Overall hotel experience
Overall this hotel was good.
The negatives were as follow:
We had to consistently ask for extra towels, coffee, cups and water. These were things that should have been replaced on a daily basis.
March 11, 2013
Rated 4 out of 5 by WildcatFan13 nice stay
nice place, had a great time
March 10, 2013
Rated 4 out of 5 by Ells Mostly good
Reservation process was great, rate was quite reasonable, breakfast was really great.
Coffee/tea wasn't always replenished and literally every other room on my floor received a morning paper every day...not I.
On the last day, I went into the lobby to access and print my boarding pass. There was no paper in the printer. When I asked about paper (does one purchase per sheet?) the gal behind the counter told me that there was no paper and no ink cartridge. If I wanted to print, I could give my email and password, she could access the link, check in for me and print the boarding pass. Ummmm, yeah...no.
Finally, at check out, no one asked about my stay. Perhaps because I had asked for a paper twice, asked about coffee in the room and requested a tea bag. Perhaps they already knew that we'd be chatting a "happy sandwich."
In closing (and to complete that sandwich) the staff was friendly, the grounds folks were great, the location is close and convenient to the airport and other services and the restaurant bar stirs up a great mojito.
March 10, 2013
Rated 5 out of 5 by Kevin Excellent staff
Competent staff and very helpful.
March 6, 2013
Rated 2 out of 5 by Shad75 Ok but not worth it
Just got back. Stayed for business and this place was very disappointing. The staff are not friendly or helpful. Check in took about 45 minutes granted I was 15 minutes early but my flight landed 2 hous befoe we stopped by to see if we could chech in. They said no so went to lunch until almost 3. Still no rooms said they would call but never did so after 45 minutes I made a stink and they somehow then found a room. Other were having the same treatment. Rooms were clean. Beds were confortable. Housekeeping did a good job. Walls are super thin. You will hear every noise outside and above. Hot tub was not hot. Exercise room was good size with cardio and dumbells. Bathrooms are tiny and outdated. Has a restaurant on property that I heard others compliment. There are other dining close by in nearby hotels too but don't expect anything else (fast food) unless you drive. You will need a car staying here if you plan on doing anything. This is an overnighter airport hotel, very close to the airport but nothing else. There are tons of hotel choices around here and I would pay a bit more for quiet and good service.
March 1, 2013