Four Points by Sheraton

Four Points by Sheraton Detroit Metro Airport

  • 8800 Wickham Road
  • Romulus,
  • Michigan
  • 48174
  • United States
  • Map

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.2 out of 5 by 37 reviewers.
Rated 3 out of 5 by This hotel is good for its price, but not for the airport shuttle Do not book the hotel if you are relying on the airport shuttle. I booked this hotel expecting that it would take me 10 minutes to get from the hotel to the airport. I called the hotel as soon as I got to the shuttle/ground transportation area and was told by the receptionist that the shuttle was leaving to pick me up immediately and confirmed that the hotel name was on the shuttle. Over 30 minutes later the shuttle had not arrived yet so I called again and was told to take any Gateway shuttle since the driver had gone home early. About 20 minutes later I overheard the driver asking for any Four Points passengers. I did not see the name Gateway on the shuttle and only saw other (non-SPG) hotel names on it. (Although, later another receptionist said that "Gateway" was on front of the shuttle). The room itself was clean and a decent deal for the price. The staff was polite. You could hear the planes taking off/landing very clearly late into the night and early morning. I've stayed at a hotel even closer to the airport and didn't hear anything.. July 8, 2015
Rated 1 out of 5 by This Hotel needs help. Waited 2 hours for the hotel shuttle, then 1/2 hour to check in at the desk. No manager on site. Under staffed. May 13, 2015
Rated 1 out of 5 by This hotel does not go the extra mile for their guests! We wanted to leave our luggage with the hotel for a couple of days as we are flying to NY for shopping. However, were told that the hotel was under renovation and thus, unable to accede to our request. Hotel should have put up a notice via website/hotel reception on such a policy so that guests can make informed decision when making a booking or upon arrival. The experience greatly inconveniences us and creates a storage issue. Despite pleas, it fell on deaf ears. Worse, the hotel staff did not offer any value-added solutions. Clearly, empathy and customer service are severely lacking. When we called the hotel for the shuttle bus, we were told it will arrive within 7 minutes at the airport pick up point to fetch us but we waited for more than 10 minutes and took another shuttle service instead. Considering that there are so many hotels around the airport, this hotel certainly needs to up their service! May 11, 2015
Rated 1 out of 5 by Worst hotel in two years I travel 50 weeks prer year and consequently spend the majority of my nights in hotel. Most Starwood properties are very nice but the Sheraton Four Points Detroit Metro Airport is one of the worst experiences of my life. No hotel manager on site and is reflected in employee behavior. Heavy construction to repair water damage on most floors. Took 40 minutes for a waitress to approach me in the cafe (four were standing around talking to each other). Room stank. Service was horrible. Take your own chances but there is a very nice Sheraton (not a Four Points) merely one-third mile down the road, surprisingly with lower fares. I wouldn't put my mother-in-law in one of these rooms January 27, 2015
Rated 4 out of 5 by Thumbs up Clean rooms, friendly staff, great proximity to the airport. December 5, 2014
Rated 4 out of 5 by great quality close to airport I stay here on business most of the time when in Detroit for a day or two. Close to airport with shuttle and best place to stay this close to airport December 3, 2014
Rated 5 out of 5 by Excellent accomodation When we arrived we were welcomed by being called by our names. It's the little details that mean the most. How did they know us? We were the last reservation to arrive that night. The weather was stormy, the roads icy and what a lovely welcome after a long day. November 30, 2014
Rated 4 out of 5 by check-in we arrived at mid-night after a trans-continent flight. The check-in staff discovered the room rate was higher than normal so she made her effort to find out a correct one for me. Fair and very responsible! October 18, 2014
  • 2015-07-30T21:14:47.171Z
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