Rated 1 out of 5 by Captainf24 This Hotel needs help.
Waited 2 hours for the hotel shuttle, then 1/2 hour to check in at the desk. No manager on site. Under staffed.
May 13, 2015
Rated 1 out of 5 by Reviewer05 This hotel does not go the extra mile for their guests!
We wanted to leave our luggage with the hotel for a couple of days as we are flying to NY for shopping. However, were told that the hotel was under renovation and thus, unable to accede to our request.
Hotel should have put up a notice via website/hotel reception on such a policy so that guests can make informed decision when making a booking or upon arrival.
The experience greatly inconveniences us and creates a storage issue. Despite pleas, it fell on deaf ears. Worse, the hotel staff did not offer any value-added solutions. Clearly, empathy and customer service are severely lacking.
When we called the hotel for the shuttle bus, we were told it will arrive within 7 minutes at the airport pick up point to fetch us but we waited for more than 10 minutes and took another shuttle service instead.
Considering that there are so many hotels around the airport, this hotel certainly needs to up their service!
May 10, 2015
Rated 1 out of 5 by Markus72 Worst hotel in two years
I travel 50 weeks prer year and consequently spend the majority of my nights in hotel. Most Starwood properties are very nice but the Sheraton Four Points Detroit Metro Airport is one of the worst experiences of my life. No hotel manager on site and is reflected in employee behavior. Heavy construction to repair water damage on most floors. Took 40 minutes for a waitress to approach me in the cafe (four were standing around talking to each other). Room stank. Service was horrible. Take your own chances but there is a very nice Sheraton (not a Four Points) merely one-third mile down the road, surprisingly with lower fares. I wouldn't put my mother-in-law in one of these rooms
January 26, 2015
Rated 4 out of 5 by 14MK Thumbs up
Clean rooms, friendly staff, great proximity to the airport.
December 5, 2014
Rated 4 out of 5 by mk382 great quality close to airport
I stay here on business most of the time when in Detroit for a day or two. Close to airport with shuttle and best place to stay this close to airport
December 2, 2014
Rated 5 out of 5 by Debhuron Excellent accomodation
When we arrived we were welcomed by being called by our names. It's the little details that mean the most. How did they know us? We were the last reservation to arrive that night. The weather was stormy, the roads icy and what a lovely welcome after a long day.
November 30, 2014
Rated 4 out of 5 by Alexis check-in
we arrived at mid-night after a trans-continent flight. The check-in staff discovered the room rate was higher than normal so she made her effort to find out a correct one for me. Fair and very responsible!
October 18, 2014
Rated 4 out of 5 by Sweetwater56 GREAT BUSINESS SPOT
Everything I anticipated. Weight room with weights, breakfast, cleanliness, comfortable bed, free wi-fi and hot breakfast!
October 13, 2014