Rated 2 out of 5 by frustratednh Good offering poor custome service
This was my second time staying here and the first visit was good. No issues. This time we made a mistake of leaving our cell phone in our room as we were trying to make the shuttle. I waited 5-10 minutes to get the shuttle as there were a couple of guys talking to the front desk, until one of the guys asked if I was waiting for the shuttle and it would take off in about 10 minutes. I did not realize I waited behind the three employees talking and nobody acknowledged me. Nothing they were wearing indicated that they worked there so I thought they we just customer lounging at the front desk. When calling from the airport to notify the front desk we had left our phone by mistake we where told to leave a message with housekeeping that if they found the phone they would call. Being an "I" phone I tracked it to the hotel and let them know that. I left a message but had to call back three times and went to the next day before someone called me to let me know they had found the phone. They did offer to ship it but I told them to hang on to it as we were flying back on Saturday and would just pick it up then so they did not incur an expense for our mess up. I called Saturday morning to let them know I was flying in late that night and to please have the phone at the front desk. I was told "no problem Mr. ...."
Well we got in and the phone was not at the front desk. The front desk said I would have to come back Monday morning as everyone had gone home. After discussing that I had already confirmed the phone would be waiting, and I did not want to drive another 400 miles to get the phone I asked for the Manager. Well nobody could help me but the head of housekeeping, who went home and locked her office. after many phone calls to the head of housekeeping we went home and had them ship the phone overnight on Monday. We did get the phone Tuesday morning but I think, that in a customer service business line, this hotel failed miserably and definitely did not meet my expectations. The customer is not always right but they are the customer and why you are in business. A lot more could have been done to ease our minds and make us feel like we were a good customer and help us out of a bad situation. Instead the return issue made both ends of our vacation a bad experience.
May 6, 2015
Rated 2 out of 5 by Colombia200 Needs an update
A rather depressing hotel. Carpets are tired, cleanliness just so-so. Odd and confusing hotel layout. Staff need training. For example, I simply could not figure out how to set the alarm on the bedside clock (you really need to use easy to set clock). I finally called the front desk for help only to be told they had no idea how to set the alarm.
March 28, 2015
Rated 2 out of 5 by Lamos34 Fine for what it is but not Category 4
This hotel is old and not really that near to Logan. That said, it is the only starwood with a free shuttle to and from Logan. It is in a sketchy part of town and I would not recommend parking there for an extended period of time.
This is by far not the worst hotel I have stayed in, however I would say it's facilities were the weakest starwood we have stayed in to date. The bathroom especially needed remodeling.
Breakfast is quite good, and included in the hotel price. Other than a rude shuttle driver, the staff was courteous, attentive, and helpful (though often they were hiding in the office behind the desk instead of manning it).
March 20, 2015
Rated 5 out of 5 by tonita999 Super Friendly Staff
Great stay. Super friendly and helpful staff.
Clean property with clean room. Easy parking and easy on and off the highway.
December 5, 2014
Rated 4 out of 5 by Dennis3333 Hotel Stay
We stay here every Thanskgiving. Although the price has come up, it is still a great value especially when you add in the full breakfast. Staff is freindly. Fifteen minutes from Boston by car and about 8 minutes to the T in Revere.
November 30, 2014
Rated 5 out of 5 by FLHRC Airport Stay
Love staying at the Four Points when I am traveling. The service is top of the line, the rooms are always clean and restaurant food is great.
November 26, 2014
Rated 4 out of 5 by MPH2014 GREAT STAY AT THIS HOTEL!!
My family stayed here for 4 days and we have nothing but great things to say about our time spent at this four points hotel!
Firstly, we were supposed to check in on thursday night but we called ahead and told them that we would be arriving early morning friday. When we arrived he remembered us and check in was super fast! After a 5 hour drive, it was important to get my 2 year old son into a bed so this was really helpful.
The rooms are cozy but the beds are really great! Pillows are extra fluffy and comforters perfect for snuggling. Wifi connection was great with no problems signing in. Bathrooms are clean and loved the dispensers on the wall.
The daily breakfast was extremely convenient and my son LOVED the bacon. It was better than other hotel breakfasts that I have had with hot eggs, home potatoes, bacon or sausages, and pancakes. The fresh fruit salad and yogurt was also appreciated and not normally seen. I also enjoyed eating off real dishes with real cutlery as opposed to paper and plastic. The little things make all the difference!
What REALLY made an impact on our stay however was all the staff we encountered. Donna and Chris at the front desk were EXTREMELY friendly and helpful. Their food recommendations and help with directions were so very appreciated! My son also liked to roam the lobby during times we were not out and about and no one said anything when he would squeal in excitement or be running through the halls. We were always greeted with smiles and laughs.
The hotel restaurant smelled really good every night but was a little outside our price point (maybe we'll try it next time!). Husband said bar was fully stocked and bartender was nice.
The pool also looked inviting but we never got around to using it.
We used the shuttle to the train station on one day and had no problem with it. we called 3 stations before we arrived at the terminal and only waited about 10-15 minutes for the shuttle to come. It gave my son a chance to gawk at the buses coming and going so we didn't mind too much.
We truly felt like family staying here and we are already looking forward to our next visit! Thank you Four Points Revere for giving us a reason to come back to Boston!
November 24, 2014
Rated 3 out of 5 by Bill2500 No Platinum recognition
It's a little thing but there was absolutely no recognition (except on the key card) of my platinum level. I asked about a room upgrade and he said no (there are higher rooms available based on the web site availability). I don't really care about the room but loyalty recognition only takes a few words but goes a long way. There was also no explanation of the internet log on process which requires an extra security code. The check in process was extremely fast and efficient and the hotel seems decent but come on take the time to thank those of us who spend 20% of our life living in your hotels!
November 19, 2014