Four Points by Sheraton

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Rated 3.7 out of 5 by 135 reviewers.
Rated 2 out of 5 by Needs an update A rather depressing hotel. Carpets are tired, cleanliness just so-so. Odd and confusing hotel layout. Staff need training. For example, I simply could not figure out how to set the alarm on the bedside clock (you really need to use easy to set clock). I finally called the front desk for help only to be told they had no idea how to set the alarm. March 28, 2015
Rated 2 out of 5 by Fine for what it is but not Category 4 This hotel is old and not really that near to Logan. That said, it is the only starwood with a free shuttle to and from Logan. It is in a sketchy part of town and I would not recommend parking there for an extended period of time. This is by far not the worst hotel I have stayed in, however I would say it's facilities were the weakest starwood we have stayed in to date. The bathroom especially needed remodeling. Breakfast is quite good, and included in the hotel price. Other than a rude shuttle driver, the staff was courteous, attentive, and helpful (though often they were hiding in the office behind the desk instead of manning it). March 20, 2015
Rated 5 out of 5 by Super Friendly Staff Great stay. Super friendly and helpful staff. Clean property with clean room. Easy parking and easy on and off the highway. December 5, 2014
Rated 4 out of 5 by Hotel Stay We stay here every Thanskgiving. Although the price has come up, it is still a great value especially when you add in the full breakfast. Staff is freindly. Fifteen minutes from Boston by car and about 8 minutes to the T in Revere. November 30, 2014
Rated 5 out of 5 by Airport Stay Love staying at the Four Points when I am traveling. The service is top of the line, the rooms are always clean and restaurant food is great. November 26, 2014
Rated 4 out of 5 by GREAT STAY AT THIS HOTEL!! My family stayed here for 4 days and we have nothing but great things to say about our time spent at this four points hotel! Firstly, we were supposed to check in on thursday night but we called ahead and told them that we would be arriving early morning friday. When we arrived he remembered us and check in was super fast! After a 5 hour drive, it was important to get my 2 year old son into a bed so this was really helpful. The rooms are cozy but the beds are really great! Pillows are extra fluffy and comforters perfect for snuggling. Wifi connection was great with no problems signing in. Bathrooms are clean and loved the dispensers on the wall. The daily breakfast was extremely convenient and my son LOVED the bacon. It was better than other hotel breakfasts that I have had with hot eggs, home potatoes, bacon or sausages, and pancakes. The fresh fruit salad and yogurt was also appreciated and not normally seen. I also enjoyed eating off real dishes with real cutlery as opposed to paper and plastic. The little things make all the difference! What REALLY made an impact on our stay however was all the staff we encountered. Donna and Chris at the front desk were EXTREMELY friendly and helpful. Their food recommendations and help with directions were so very appreciated! My son also liked to roam the lobby during times we were not out and about and no one said anything when he would squeal in excitement or be running through the halls. We were always greeted with smiles and laughs. The hotel restaurant smelled really good every night but was a little outside our price point (maybe we'll try it next time!). Husband said bar was fully stocked and bartender was nice. The pool also looked inviting but we never got around to using it. We used the shuttle to the train station on one day and had no problem with it. we called 3 stations before we arrived at the terminal and only waited about 10-15 minutes for the shuttle to come. It gave my son a chance to gawk at the buses coming and going so we didn't mind too much. We truly felt like family staying here and we are already looking forward to our next visit! Thank you Four Points Revere for giving us a reason to come back to Boston! November 24, 2014
Rated 3 out of 5 by No Platinum recognition It's a little thing but there was absolutely no recognition (except on the key card) of my platinum level. I asked about a room upgrade and he said no (there are higher rooms available based on the web site availability). I don't really care about the room but loyalty recognition only takes a few words but goes a long way. There was also no explanation of the internet log on process which requires an extra security code. The check in process was extremely fast and efficient and the hotel seems decent but come on take the time to thank those of us who spend 20% of our life living in your hotels! November 19, 2014
Rated 5 out of 5 by This hotel is very convenient The hotel is close to the airport, has clean and comfortable rooms. The staff is pleasant, very helpful and accommodating. They have shuttle service that takes you to the subway system. Would definitely stay again. November 5, 2014
  • 2015-05-03T18:32:02.438-05:00
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