Rated 4 out of 5 by HappyTraveller62 Enjoyed Our Stay
The hotel is clean, modern, and comfortable. The staff was very friendly and helpful. The location of the hotel is great for access to restaurants, shopping, and the theme parks. My only suggestion to make the rooms even better would be to add a refrigerator. The breakfast had a lot of variety and was good. My only suggestion there would be to vary the kind of eggs served. We were there for nine days and eating scrambled eggs every day (we love eggs) was wearisome. Also, the scrambled eggs taste like reconstituted eggs. There is an IHOP close by if you want to really have better breakfasts.
There was a separate desk besides the check-in desk in the hotel lobby. At this desk, they were selling Disney tickets supposedly at a discount. Whether this desk was a separate company just resting space or connected to the hotel I do not know. The tickets were discounted if you would agree to listen to an hour and a half sales presentation. Well, the "discount" was actually a rip-off price compared to what it would cost to purchase the tickets elsewhere, plus you had to waste valuable time to boot listening to a sales talk. Ridiculous!! We did not utilize this "service" as we felt that it was a joke. This is just a warning to others not to fall for this trap. Because the hotel allows this nonsense on their property, I lowered their overall rating from 5 stars to 4.
September 20, 2013
Rated 2 out of 5 by avflyer123 OK Except Housekeeping
First time staying in SPG hotel (for a meeting/conference), and probably the last. Overall, the hotel service was ok with the exception of housekeeping. I had many small pieces of glass on the floor in front of the desk. I mentioned it to the front desk during the second day of my stay. Checking out after four nights and it had never been vacuumed. I think I picked up half of it with my feet. Can't say I'd recommend this hotel.
September 18, 2013
Rated 5 out of 5 by SWEETSWEET NO NEED TO STAY ANYWHERE BUT AT SHERATON 4 POINTS ORLANDO STUDIO CITY
FIVE STAR SERVICE,GREAT STAFF
THE FOOD WAS EXCELLENT
THE BREAKFAST BUFFET WAS TOP NOTCH, LACKING NOTHING
SECURITY FEATURES IN PLACE AWESOME
ROOMS WERE GREAT WITH A SPECTACULAR VIEW WAS ON 21 FLOOR
FOR ME THERE'S NO NEED TO STAY ANYWHERE ELSE THAN THE SHERATON 4 POINTS ORLANDO STUDIO CITY ON ALL MY VISTS TO ORLANDO.
September 17, 2013
Rated 5 out of 5 by RCruz The family loved it. Excellent breakfast buffet.
I am a platinum SPG member and have stayed at many SPG locations domestically and overseas so know about service. During check-in the manager at the Four Points Orlando made us feel special and at home which is why we take every opportunity (among the various SPG options) to stay with them during our frequent visits to Orlando each year. Attentive staff and first class management support. The senior manager at check-in was the best. Will be back soon. – Mr.Cruz
September 9, 2013
Rated 5 out of 5 by Mary2020 Excellent
My stay at this hotel was wonderful. All of the staff are very friendly and helpful. The room was nice, clean and the bed and pillows are very comfy. For the location and the price you can't beat it.
September 5, 2013
Rated 5 out of 5 by Georgeorganization Very Nice!
Very Nice Hotel. Friendly Staff.
September 4, 2013
Rated 3 out of 5 by sasha33 Four Points Hotel and room review
We stayed at the Four Points Sheraton Hotel in Orlando on a recent trip for 3 nights. We found the staff to be quite nice and helpful. The front lobby was very clean and well kept. All the staff we dealt with were very professional. The room had a nice view and was quite spacious. The washroom was okay although could use some updating and better cleaning. The other problem that I noticed was that the room could have been better cleaned. I dropped something and it rolled under the bed. Looking under the bed to retrieve what had gone under was quite a shock. The amount of dust and dirt that was underneath the bed was unbelievable. I just lifted the bed skirt to retrieve what had rolled underneath the bed and was greeted with a huge amount of dust. The cleaning staff needs to do a more thorough cleaning of the room. Overall, a good experience but the hotel management should definitely pay more attention to keeping the rooms cleaner.
September 3, 2013
Rated 5 out of 5 by SChris Best staff I've ever seen
Always wanted to try this hotel and I'm sorry that I waited so long. I'm in Orlando 4-5 times a year and have stayed at multiple hotels. Needless to say this hotel from beginning to end never stopped surprising me. They make you feel so welcome that you never want to leave. I recommend having breakfast there and meeting Minenva or Damarys who both made our visit so worth it. We also spent alot of time at the pool which was nice and had a handicapped accessible lift. Important to me because my mother is in a wheelchair. The best part of the pool was Osama the bartender. Hope he never leaves.
September 3, 2013
Rated 1 out of 5 by Lilbit This hotel needs MAJOR improvements
While staff was friendly, staying at this hotel was one of my worst experiences. Air conditioner didn't work properly and after maintenance said it was fixed it proceeded to leak so that by morning the whole floor was soaking wet, including everything I had on the floor. Breakfast was cold and over priced. About 2 days before we were scheduled to check in, we were informed that the pool would be under construction. Had we been told earlier we would have stayed in a different hotel. Will not go back to this one.
September 2, 2013
Rated 5 out of 5 by Candycab Fantastic
Everything was great from start to finish. Clean comfortable rooms. Staff was fabulous.
September 1, 2013
Rated 4 out of 5 by RafaMB Excellent!
A great hotel, with superior customer service and efficient. Has an excellent structure, providing good comfort to every type of guest, both for those who are walking to work
August 30, 2013
Rated 4 out of 5 by reunion13 Staff is wonderful
Staff responds well to needs. The hotel also seems quieter than most.
August 27, 2013
Rated 5 out of 5 by Medo This hotel has great features
It is one of the best hotel i like .due to the feeling i had looks like my home ,room was cleane and tidy.,the only propled i faced hot water in the bath room
August 27, 2013
Rated 5 out of 5 by Peter09 Great place to stay
From the moment I got to the hotel to the time I left the experience was first class
Every member of staff who I had anything to do with was either helpful or courteous
Brilliant on site team in a great hotel in a great area
Well done to your team
August 26, 2013
Rated 5 out of 5 by GED68 Great hotel fantastic view
Arrived Friday around 8p. Male staff on duty was excellent! Made us feel welcomed and part of the SPg family!! He was fantastic!
August 20, 2013
Rated 4 out of 5 by BRHTravelAgent8 Overall Wonderful Stay, Only 2 downsides
As a travel agent I like to try a variety of hotels. I really enjoy the Starwood line of hotels, and wanted to try this Four Points.
My stay was wonderful overall. Starting with the negative, there was no refrigerator or microwave in the room. While I didn't expect both, it was inconvenient to not have the fridge. We had to by a cheap styrofoam cooler and refill it with ice every day to keep our drinks cold. Also, the shuttle service provided by the hotel, while free, is very limited and when we tried to get on it at the designated time from Universal, it was totally full (even getting to the pick up point early). So, we'd have to wait another two hours for the next one OR cab it back. Many of the hotels in the area seem to promote the free shuttle, but get negative reviews on it because of similar issues.
NOW for the positive: the staff was extremely friendly, courteous, and accommodating. The hotel grounds and interior, and my room, were impeccably clean. The location of this hotel is wonderful--you can walk across the street to Wet n Wild water park, to the IHOP or 7-Eleven, and right down International drive to other restaurants and stores. The cab to Universal attractions from the hotel is $8 per party. Not bad if you don't want to rely on the lousy shuttle system servicing the hotels.
The pool at this facility could be larger, but the pool area is newly redone and very nicely set up with a pool bar and grill open from 11am until 11pm (but stays open if it's busy). This is nice for a relaxing day poolside.
I'd stay at a Four Points again!
August 19, 2013
Rated 5 out of 5 by MannyLNJ Above and beyond my expectations.
I stayed in this hotel in 2011. I was placed here by priceline and I was pleased with the experience so when I found out Arena Bowl 26 was going to be in Orlando it was my first choice to stay at.
I originally asked for a handicapped accessible room with two beds, because my mother needed grab bars in the bathroom. They confirmed that the room was handicapped accessible but on check in the room only had a single bed.
The front desk staff tried to find a suitable replacement room but there were no rooms that would accommodate us. We were able to find a non-handicapped room in the hotel that would be alright for us. Without asking they gave us two complimentary breakfast's.
This is beyond anything that I was expecting. Later in our stay we decided to order pizza for delivery. The driver forgot to bring plates and plasticware for us. Again the front desk staff came through for us beyond what we expected. I asked if they had any paper plates and they supplied us with plasticware and two foam to-go containers to use as plates.
The room itself was very clean and had more dresser space than I was expecting. The shower is a nice size. The only negative I could give the room is there was no refrigerator in it.
I would stay here again and will suggest it to anyone who asks me.
August 18, 2013
Rated 2 out of 5 by SpgGuest321 Not a great choice
The hotel pictures looked better online than they actually were. The pool was not heated. The air conditioner in the hot summer months in the lobby and other areas of the hotel were off and it was hot, although the AC in the room worked. There was almost no hot water for me to bathe my kids.
Also, as a gold member of SPG, I asked if the hotel has any suites and they said no, yet when I went to use an ice maker on another floor some rooms did say suite.
August 17, 2013
Rated 5 out of 5 by MEGATRON AWSOME
This is my second time here and we love it this year was for 6 nights and it was awsome felt like i was at home . The staff here treats u like a BOSS . The hotel is very close to Universal and The Outlets and Restaurants too . Definitely will stay here next year thanks FOUR POINTS FOR THE AWSOME STAY SEE U GUYS NEXT YEAR
August 16, 2013
Rated 5 out of 5 by JoJo777 Great stay!
Thank you for a great stay! Everything was perfect! Looking forward to my return in October for my Neices wedding!
August 16, 2013
Rated 3 out of 5 by skd2022 skd 2022
The reception agent has no information about SPG
August 14, 2013
Rated 2 out of 5 by CWmson This hotel is in serious need of some upgrades.
I love the Sheraton brand. However, this hotel is old and needs many upgrades. Including the beds. The bedding was lovely, the beds were hard as rocks. The toilet leaked sewage on my back while sitting on it, from the ceiling. It was disgusting and very disconcerting. I loved the staff and the location is great. Please just fix this property!
August 13, 2013
Rated 5 out of 5 by jonathan26 the best
i found everthing i was looking for the pool was nice.
August 12, 2013
Rated 5 out of 5 by Don230 Clean Renovated Facility
Have stayed here years ago. It was convenient to my business. The hotel has been renovated and is sparkling clean everywhere. It has a nice friendly staff.
The one negative is the in room coffee. Aside from the coffee not being very good the packet was difficult to open. You need a pair of scissors to open it.
August 12, 2013
Rated 5 out of 5 by eric31 wedding
The room was clean and confortable. The breakfast was rubbish. The eggs were hot and runny the breakfast potatoes and sausages were cold. I advised the clerk at check out and he said was sorry.
August 12, 2013
Rated 5 out of 5 by Rugbyguyfl Great hotel in great location!
We weren't really sure what to expect as the reviews seemed rather mixed. We were traveling to Orlando as we were going to ride some rollercoasters at Busch Gardens and Sea World. The hotel staff was welcoming and recognized us as gold members. We were offered complimentary drinks at the bar (which we gladly accepted after being in the car for 7hrs) and also mentioned the happy hour with appetizers for SPG members every evening. The room was clean and the free wifi & water were a great addition. My only suggestion to the hotel is to put coffee cups or Styrofoam cups for coffee as there was only the thin plastic clear cups that made it quite uncomfortable to handle a hot cup of coffee. Otherwise everything was great. We will definitely stay here again!
August 11, 2013
Rated 4 out of 5 This is a nice hotel
The very first time I saw the hotel I had wanted to stay they. I was not let down. With a very wonderful and helpful staff, comfortable rooms, and convenient location I enjoyed my stay.
August 10, 2013
Rated 3 out of 5 by Wil50 Wil Four Points review
SPG quality not appreciated. this Hotel is 2 1/2 stars. There is a nice desk without a chair, only sofa chair in the room. There was this peculiar mold smell in the whole room specially in the bathroom. Bed lean toward one side .need replacement. Overall a spected more for a selected SPG hotel.
August 10, 2013
Rated 4 out of 5 by disneymaniac1224 Staff make you feel like a VIP
this hotel is wonderful the staff are friendly and extremely helpful the room was clean bright and airy the beds very comfortable the walk to Universal studio is about 20 min at a comfortable walk
I also recommend the restaurant Sweet Tomatoes down the street lots of good fresh food for a good price
August 8, 2013
Rated 3 out of 5 by missy68 close to universal orlando
had to pay $50 for incidentals which my bank still has not released the funds
did not know about that fee short on funds and would have like to have known that before check in
breakfast crew awesome
room and front lobby had a weird smell
turned down covers to bed and saw a bug not sure what kind too tired just knocked off the bed
August 5, 2013