Rated 4 out of 5 by IdolGirl24 Quiet and comfortable
Our stay was very enjoyable, the room was nice and quiet. Comfortable for all of us - enjoyed our time there. Perfect location for Wet-n-Wild and Universal.
June 24, 2013
Rated 2 out of 5 by SFWP42 Not so great
My family and I just returned from staying at this hotel last weekend. You get what you pay for, nothing more. We stayed on the Preferred Starwood level, 17th floor. The entire weekend the floor was without AC; not the rooms, but rather the floor. The whole floor smelled of stale air, and was hot. Also, the whole floor smelled of cigarettes. As for the room, we called the front desk to ask them to come open up our room safe; they never came. Ordered breakfast, they forgot the bacon. In short, not a very impressive stay.
June 24, 2013
Rated 4 out of 5 by Oacamuh08 My Super Vacations
This is a well located hotel in Orlando, since all the Disney attractions are very close from it. Also many dinning places.
June 22, 2013
Rated 5 out of 5 by MrHollywood 4 Points is 5 Star!
I was so impressed with the entire experience right from the booking to departure. This is one of my favorite locations, too. Aly at the front desk made the checkin time very smooth and fun. It is so refreshing to see someone who really enjoys their job.
June 22, 2013
Rated 5 out of 5 by Danny1984 Excellent Hotel
This was my first time in the hotel and I have to say I LOVED IT! Excellent staff, facilities everything!!
June 18, 2013
Rated 5 out of 5 by Mike91 An Amazing Experience Everytime
I frequent this hotel just about every weekend. Every single my needs and even wants are either exceeded or over exceeded. Staff here is very helpful, knowledgeable about surroundings such as restaurants, things to do and nightlife. Jeylyn, the front desk lady is usually the one who greets me at check in. She is so helpful, so polite, and an all over sweet girl to ask anything you may want or need. This previous stay our air was broke, she had mechanics in an out of our room in less than 15 minutes to completely replace the air unit. On top of that, she even gave my friend and I free breakfast at the restaurant downstairs, which is not cheap if you are paying yourself. I was very pleased with her performance and the way she kept us happy. If you notice her checking you in please mention that you read this review and you are happy that she is the one taking care of you. I don;t mean to focus most of this review on her but anytime i had to deal with anything hotel related she is the one who helps me, And she does in the snap of a finger practically. This hotel is more than just conveniently located in Orlando. Right across from wetnwild, 2 blocks from go karts, giant slingshot, my favorite Chinese jade buffet and more. Right by universal and only a 15 min drive to downtown Orlando and 20 at most from kissimme. Book this hotel and prepare to be awed in what orlando and this hotel has to offer.
June 17, 2013
Rated 4 out of 5 by Gofertraveler Convenient location and accommodations
This Four Points hotel is in a great location for work and pleasure in the Orlando area. It's close to attractions and restaurants, as well as main highways/roads.
June 14, 2013
Rated 4 out of 5 by freddyfc great location
very nice room comfy beds - house-keeping could try to clean the windows in the room for a better view
June 13, 2013
Rated 4 out of 5 by Slivnik The staff os great!
It was a fantastic experience!
June 11, 2013
Rated 1 out of 5 by CANDYCANES PROBLEMS WITH THIS HOTEL
WE WERE TOLD THAT THE POOL BAR WAS NOT AVAILABLE. NO PROBLEM. BUT THEY DIDN'T TELL US THAT THE POOL WAS NOT AVAILABLE IN FLORIDA IN JUNE. I WOULD HAVE CANCELLED AND FOUND ANOTHER HOTEL. VERY,VERY DISAPPOINTED IN DOUG AND THIS HOTEL.
June 2, 2013
Rated 4 out of 5 by dder Could be Better
I really enjoy staying at SPGs Hotels.
I also like the "go green" option. Still waiting for my points...
The staff is not helpful at all. I had a better experience during my last stay .
May 30, 2013
Rated 5 out of 5 by Rennie Best Hotel On International Drive
I would not hesitate in recommending this hotel. The hotel has all the feature required to enjoy a relaxing holiday and the shuttle bonus is definately a big bonus. The pool was closed for renovation during my stay but this did not hamper my stay as we were given access to the Hilton pool across the way. All the staff were friendly and pleasant at all times and couldn't do enough for my family. Top top hotel keep up the good work Four Points.
May 29, 2013
Rated 4 out of 5 by Pete Maintenace Director
Great Hotel Had a wonderful time I did use the shuttle service which they provided.
May 29, 2013
Rated 2 out of 5 by Tony Tub drain clogged
Everything was okay except for the clogged drain. Got there late in the evening. We were only passing through and did not want to deal with having maintenance correct or to move rooms. This is a personal pet peeve that ruined it for me.
May 28, 2013
Rated 5 out of 5 by Alfi Check in was a pleasure
The lovely young lady who checked me in was pleasant, effiecient and complimentary.
May 27, 2013
Rated 4 out of 5 by mash Good facilities and excellent ubication
Rooms and beds are very confortable (bathroom needs more cleanliness). Excellent ubication, near Universal parks and outlets. Staff are nice and efficient. Pool was closed and nobody told us. It's a very good option.
May 27, 2013
Rated 5 out of 5 by Mokojojo This Hotel has great service
The personal at the hotel is great and very helpful
May 26, 2013
Rated 5 out of 5 by marel Great hotel
I always stay at this hotel when I am in Orlando. The staff are always friendly.
May 18, 2013
Rated 5 out of 5 by MattieJ First Class Customer Service
From reserving the room to completing our stay, the staff was great. We had an early function and was given a room at a very early time. Our departure time was even extended. The pool and its surrounding area is being renovated so no comments there.
May 13, 2013
Rated 5 out of 5 by bear comfortable
very comfortable and great location
May 12, 2013
Rated 5 out of 5 by harsh spg recognition and care!!!
excellent room, courteous staff also offered complimentory breakfast on request! thanks spg!!
May 12, 2013
Rated 5 out of 5 by benchsmith A Great Find - Perfect Stay
Let's say when I arrived all I thought was this is really nice. When we arrived at the hotel the security at the door (although not aggressive looking as some are) they were friendly and directed us to the reception desk. We were greeted by the manager as the other team member was busy who checked us in, she was extremely polite, friendly, and was engaging with us whilst the system was being slow. After what seemed like a very quick check in we were informed of the pool closure and where to go if we wanted to use the alternative, but this was ok as we were not planning on using the pool as our operator had advised us of the pool closure before we flew so we were fully aware of this. During the pool works there were signs up apologizing for the appearance and dust during the works but there was no dust or problem with the appearance as the pool area was all fenced off. We then went to the room, we were staying on the 7th Floor in room 702 which out of the window we could see Universal Studios and Islands of Adventure. Once in the room it was really large, spacious, two queen size beds, a massive bathroom with shower over bath and bath tub, massive mirror with basin area and toilet. The room also had a massive 40" (i believe but didn't measure it) flat screen television and tea and coffee making facilities. The room had climate control air con which was adjustable via the panel on the wall. The air con unit was noisy but to be honest it wasn't any noisier than any other air con unit I have had in any other hotel, but this one worked extremely well keeping the room cool during the stay, especially given the high temperatures. The room was cleaned and re-stocked well daily including a free bottle of nestle water on a daily basis. The room has a walk in wardrobe with a safe enclosed and underneath the tv there was plenty of storage in 9 drawers. There was two seats in the room a soft comfy chair and a chair at the desk. One thing that really impressed me with this hotel that I had not had at any other hotel I have stayed in across the world was the fact that they had a standard bin and a recycling specific bin so you were able to separate your rubbish and recycle all of those items that were possible. I had read some reviews previously about the hotel and some comments about being able to hear noises form other rooms, and some people attempting to get into rooms in early hours of the morning. This had concerned me but I have to say it was always very quiet although the floor was always occupied during the visit and at no point did someone attempt to get into our room. I have to say I felt extremely secure at this hotel despite some of the incidents occurring at other hotels down I-Drive. Whenever you returned to the hotel you would be welcomed by all staff you come into contact with and it was always cheery and smiley. I went down to the games room which had a door out to the pool area, although not able to access the pool area because of the works you could see the works taking place which looked quite impressive. The hotel on the first saturday night we arrived had a buffet taking place and we were informed of the time and location and invited to attend if we wished and it was complimentary. This was extremely unexpected and felt like that extra mile for the guest. We did inquire at the ticket concierge desk about some attraction tickets and were informed to get the discount would need to attend a presentation (time share). We decided not to take the tickets as did not wish to go to the timeshare presentation but the team at the ticket concierge desk was friendly. Overall our 15 nights stay at the hotel was the best I have had while staying in Orlando and I would not think twice about booking this hotel upon my return to Orlando or recommending this hotel to other people. Once again I can't recommend this hotel and the team enough for making our stay so comfortable, enjoyable, relaxing, and stress free.
May 10, 2013
Rated 1 out of 5 by Ripper Not what we needed after a 320 mile drive
After our long drive we just wanted to have dinner, maybe hop in the pool for a bit and get to bed. The restaurant was closed and the pool was not open either. We had to drive some more to find dinner. Then we received a bill for room taxes that were already paid. The free shuttle to SeaWorld only went once (and arrived after the park was open more that an hour) and only returned once (well before the park closed).
May 10, 2013
Rated 5 out of 5 by Tuti13 Amazing Hotel
Besides being very comfortable and pleasant, this hotel is very well located, has many facilities and its staff is very knowledgeable.
To complete, the cost benefit is fantastic.
May 7, 2013
Rated 5 out of 5 by kevinumbc1978 great hotel and location
Staff was great, room was amazing would stay there again in a heartbeat.
May 7, 2013
Rated 4 out of 5 by Nick201313 Great price and location
Great staff, helpful, tv wasn't working called front desk and they sent maintenance up in 5 min. Clean rooms and great location. Comfortable beds. Will stay there again.
May 6, 2013
Rated 3 out of 5 by j3sharp Our prior stays showed a little more attention to detail
Previous visits showed alot more attention to room cleaniness. It looked like it was given the once over for a quick turn around no detail. I do like the dispenser in the shower nice change and the staff has always been 10 out of 10.
May 6, 2013
Rated 5 out of 5 by Judy7 Home Away From Home
Again(for the 6th time) my family and I stayed in this wonderful hotel and again the room,staff, and restaurant were excellent. We feel so comfortable; it is just like home. We look forward to staying here again this fall.
May 6, 2013
Rated 5 out of 5 by Thatboiridin overall great
Great Location, awesome staff, comfy bed
May 6, 2013
Rated 4 out of 5 by frank71 Great Location
Very close to the action of I Drive and Universal. The pool area is undergoing major construction so keep this in mind if you are interested in an outdoor pool. The staff was very friendly and helpful and the rooms are clean and comfortable. Would definitely stay again.
There is a manager's reception on Weds and Fri with free food and drinks. Unfortunately, we arrived just in time to see it being put away on Friday. I think it must be 7-8pm.
May 5, 2013