Rated 2 out of 5 by Susan88 bad communications with staff
I originally booked many mos ago with a card that the bank changed because of a master card security breech. At 6 while we were in air transit, the room was attempted to charge but was denied. Instead of a call, our room was cancelled. When we arrived, the computers were down, but we were given new rooms (2 for 2 nights), but charged the wrong price AND an additional $50 per room was charged for incidentals. Every time we needed to access the rooms (19th-20th fl), we had to be escorted up as the computers didn't generate room keys. I questioned the charge, but was told that it would be adjusted afte ck out. When you ck out you don't get a bill, it is e-mailed to you. 5 days after ck out, I do not have a bill, or credit, and left a msg. for the accountant, who is the only one who can handle this. Six hrs after my voice mial, no return call. Nice bkfst, good location, would NEVER stay here again. Will also post to tripadvisor.
November 28, 2012
Rated 4 out of 5 by Hollie03 We would stay here again
Overall, I was very pleased with this hotel. Staff was friendly and accommodated our request for a late check out (2 pm) due to our late flight time. The room was of average size and simply, but tastefully decorated. It appeared to have been recently redecorated. Average size bathroom, but large enough for two people to use the vanity area. Beds were comfortable and the window had black-out shades. Large flat screen TV in the room (although we never turned it on). We had trouble getting the in-room safe to open and they had someone up to our room within 10 minutes. Both the room and bathroom were very clean. The buffet breakfast was good/average. I was slightly dissapointed with the pool area. The pool was a little smaller than it appeared in the pictures and the deck area could use some maintenance (just showing some wear and tear). The pool itself was cool and clean, and there were plenty of chairs. I would stay here again.
July 2, 2012
Rated 2 out of 5 by Fullernh Disappointing
We have stayed at this location several times over the many years, this visit was disappointing. The beds were comfy, roomy and quiet, but after running the water for 5-7 mins no hot water-- needed to call each morning to the desk for the fix and it resulted in low water pressure. The bathroom was overall clean, but spots on the walls were noticeable. Also even after asking there was no soap- bar or other at the sink. Checking in it was acknowledged that we were using SPG points for our stay, but at check out the bill did not indicate that--an adjustment was emailed when we arrived home. Did not learn of the free coffee in lobby until checking out-- it would have help because the offerings in the room were a one cup wonder. This property is an Universal partner and offered a shuttle to the park-- but the attendant was rude-- "we leave at this time and return at this time --if you are not there we leave"-- we choose to drive ourselves. It was all the small things that added up to a disappointing visit--
March 8, 2014
Rated 2 out of 5 by melorl Hotel needs renovations!
The hotel staff was very nice, and looked they were willing to help. I was not please with my stay because the A/C in the room was terrible. Also The hours for the hotel pool were terrible. This is a hotel near theme parks-- it is safe to assume that about over 50% of guests are attending parks that open between the hours of 9-10pm, yet the pool is only open from 9a-8p. There was a travel group of about 50 girls who arrived on our first night and it was about a 20 minute wait to get on the elevator. I understand that they were guests to, but being a large group they should had been guided, and at least left one elevator for other guests. Lastly, I am a firm believer that if you offer anything for free at least make it decent. The Lobby offers free coffee in the mornings, but ares close to nothing to make sure the coffee is at least warm. I suggest they stop wasting money on that "perk" and apply it to renovations like A/C units.
June 28, 2013
Rated 5 out of 5 by DJ68 Great location and value
Our family of four stayed here three nights for a visit to Universal and it was great. Nice room, helpful staff, awesome location and great value. Parking is free and there is a free shuttle to the Universal theme parks. Wet and Wild is across the street so we walked there easily. I would recommend this hotel to anyone planning a trip to Universal Orlando.
April 7, 2013
Rated 5 out of 5 by Steve1947 Birthday overnight stay
The past 5-10 years we have travelled somewhere for my wife's birthday (generally one night). We just moved to FL from MI. We thought going to Orlando and Universal's Blue Man show would be fun. We found the Four Points to be an excellent choice. To be honest, we only took advantage of the room and the exercise room. We enjoyed our stay.
December 20, 2013
Rated 5 out of 5 by Mila26 This hotel provides comfort
Rooms and amenities provides comfort - they are clean and spacious. Staff are friendly and accommodating. We truly enjoyed our stay.
April 8, 2014
Rated 2 out of 5 by CWmson This hotel is in serious need of some upgrades.
I love the Sheraton brand. However, this hotel is old and needs many upgrades. Including the beds. The bedding was lovely, the beds were hard as rocks. The toilet leaked sewage on my back while sitting on it, from the ceiling. It was disgusting and very disconcerting. I loved the staff and the location is great. Please just fix this property!
August 13, 2013
Rated 4 out of 5 by crom1947 Reasonable but Tired
Staff very helpful especially after a long day of driving. Room was tired. Air conditioner was inoperable but weather made the situation bearable. Room was neat and as good as the hotel we went to the next day for 3 times as much. I would stay here again especially considering the quality of the high end hotel we will never set foot in again.
January 26, 2013
Rated 4 out of 5 by 33Patty Slept like a baby
The staff (Rafael, Carlos, Sarah and Laurie and waitress Kim) exceeded our expectations. They were always helpful and friendly. Made us feel so welcomed and staying there extra nice. Room was clean and beds were very good. Only complaint was that pool (heated) was very cold. Breakfast buffet was convenient and good. Location great in Orlando.
March 15, 2013
Rated 3 out of 5 by Larry33 Food Service
It is difficult to understand that the evening bar menu at the poolside bar was way above average excellent fare... And the breakfast served in the main room the next day was so poor we had to leave to find another place to eat. Food staff is poorly trained, confused, food was greasy and poorly presented, generally way below edible fare.
November 13, 2013
Rated 2 out of 5 by jamesK Issues
I had bugs in my room, and it took 2 days to have my sprayed. The management did try to make it right, however; cheese and wine wasn't quite what I was looking for.
April 2, 2014
Rated 4 out of 5 by mish97 super friendly staff
we arrived here after staying at the Rosen Centre. We had some high expectations since it is a Sheraton. our only complaint is the fact that the pool was not that great. Also it boasted of a pool bar that was not even open because of construction. this hotel is right on the iTrolley line, which is great because you can go anywhere you want.
June 26, 2013
Rated 5 out of 5 by Kennyji61 pleasantly enjoyable stay
I checked in late night, and i had booked a room with 2 queen beds and all they had available was a king with a roll away bed for me and my niece, but promised to switch me to 2 queens the next day, which they did, and provided me with free buffet breakfast for the entire week, so that's what I call service, and I really appreciated that!
March 30, 2013
Rated 5 out of 5 by CE2529 Great Stay & Accomodations
I stayed here as this was the location for a training conference. The room was really nice. Great view from the 14th floor. Wish the windows were cleaner on the outside. But was pleased with the pool bar and restaurant staff. Breakfast was outstanding, but lunch and dinner selections were somewhat limited. I sure would stay here again.
January 18, 2013
Rated 4 out of 5 by YaYi22 Creat Location
It was a very nice stayed. Not the best one i had in my life, but is was good. The staff was nice, the room was clean, the hotel was beatiful, and best part it was close to everything in Orlando, it seem like it was perfectly located in the center. The only think i did not like was that i could hear a pen drop in the room next to us.
March 11, 2013
Rated 2 out of 5 by Muggle2013 Smelly and uncomfortable
Staff was not always friendly, hotel room and bathroom smelled, carpet was old and dirty, beds were extremely uncomfortable, and curtains wouldn't close all the way so there was a considerable amount of light coming in which made it difficult to sleep.
Location was convenient but there are other hotels that are similarly convenient.
January 29, 2013
Rated 5 out of 5 by KBH82 Comfortable, Clean, & Quiet
John at check in was GREAT! All staff were very friendly and helpful. I loved having a room on the 20th floor, especially at night, when I was mainly in the hotel. The only problem is that the windows are extremely dirty on the outside.
March 11, 2014
Rated 2 out of 5 by Frank4321 Good hotel, low standards
The hotel was very nice. Good location, great view. My problem was cleanliness. There were chips and trash scattered in the elevators. The AC unit we got first was noisy and leaking over the rug, then asking for another room we got down-graded without even being told. Hotel is nice but if there are other options, take them first...
December 23, 2011
Rated 3 out of 5 by missy68 close to universal orlando
had to pay $50 for incidentals which my bank still has not released the funds
did not know about that fee short on funds and would have like to have known that before check in
breakfast crew awesome
room and front lobby had a weird smell
turned down covers to bed and saw a bug not sure what kind too tired just knocked off the bed
August 5, 2013
Rated 5 out of 5 by joy3515 Excellent Service
This is a great place to stay. The place are excellent...close to all amennities and most esp the staff are quick to serve you. Special thanks to Mr Javier(don't know th last name), Manager of Four Points, Orlando for such an excellent service and went above and beyond his call of duties. Definitely would recommend and come back.
June 10, 2012
Rated 4 out of 5 by Woofer Location, Location, Location
We liked the Orlando Four Points and would stay there again. The pie-shaped rooms (the hotel is round) made excellent use of space and provided both bright sunshine & darker space for sleeping/resting. Its location in Orlando is conveniently dead center, in an okay if not upscale neighborhood, the bed was VERY comfortable, and we used the free parking, free internet and free shuttle to EPCOT. Maintenance & housekeeping were acceptable, though there was a used coffee pod in the coffeemaker, a star-fracture in the porcelain of the bathroom sink, and we had to crawl under the desk to plug in our TV. The fitness center had dumbells and treadmills but not one of those multi-station gym units that would have made it truly useful, and there was an attractive pool area with what appeared to be an unheated pool. We thought we were getting StarPoints for declining daily maid service, but got $5 credit instead, even after writing 'StarPoints' on our 'Be Green' tag...
February 19, 2013
Rated 4 out of 5 by Bronson14 Great staff
The staff were very welcoming and helpful. The room wasn't what we had booked, but it was available early so we when ahead and took it. The temperature in the room was a little hard to keep at a comfortable temperature. Other than that it was in a great location, and we had a great view from our room.
January 21, 2014
Rated 5 out of 5 by treasa13 great place
Our first night we had noisy neighbors (chaperoned teenagers) that we had to complain about. Not the hotels fault, things happen. The staff did their best to control situation and got us into new room for the rest of our stay. Great place to stay. All the staff friendly and helpful. Enjoyed the bar after long day at the parks.
April 9, 2013
Rated 4 out of 5 by fon63 hotel has excellant staff services
John at front desk helped us out with all services and questions we had. He has a great personality and is very knowledgeable with the working of the hotel. Excellent costumer service.
March 23, 2014
Rated 4 out of 5 by FLFIREMAN Good location friendly staff
good location if you are going to universal or wet n wild. staff is very friendly. rooms are spacious. carpets need replacing like most orlando hotels.breakfast buffet was above average. i left behind an item in the room and called when i got home.I was told security will call me back, never did :(
not good customer service.
August 18, 2012
Rated 4 out of 5 by Nunya ?
Nice location, expected more from a Four Points. Carpet in the room was stained and dirty. Pluming in bathroom needed attention, cleaning service less then acceptable. Dirty towels were left on the sink. Other then that the hotel.was nice. Sink was clogged was told by guest services to let the water drain it will on its own
December 26, 2012
Rated 4 out of 5 by RFL52 Good Hotel, But Other 4 Points Better
Not as good as many other Four Points, but still a good hotel. On 20th floor, hard to see out dirty windows, but room itself very clean. Pool nice, but no hot tub. Hotel is a little older than many 4 Points, and is due for a bit of a face lift. Very convenient location.
February 16, 2014
Rated 5 out of 5 by Mike Friendly, efficient and the Views at sunset
I have stayed a few times and every time the room was neat, well equipped and with a terrific view at sunset.
Breakfast was very efficient, reasonably priced and staff was great. FreeCoffee service early is a nice addition
The tower is among the places with a great view to the west.
No complaint and I will stay there again
February 3, 2013
Rated 5 out of 5 by MEGATRON AWSOME
This is my second time here and we love it this year was for 6 nights and it was awsome felt like i was at home . The staff here treats u like a BOSS . The hotel is very close to Universal and The Outlets and Restaurants too . Definitely will stay here next year thanks FOUR POINTS FOR THE AWSOME STAY SEE U GUYS NEXT YEAR
August 16, 2013