Rated 5 out of 5 by SChris Best staff I've ever seen
Always wanted to try this hotel and I'm sorry that I waited so long. I'm in Orlando 4-5 times a year and have stayed at multiple hotels. Needless to say this hotel from beginning to end never stopped surprising me. They make you feel so welcome that you never want to leave. I recommend having breakfast there and meeting Minenva or Damarys who both made our visit so worth it. We also spent alot of time at the pool which was nice and had a handicapped accessible lift. Important to me because my mother is in a wheelchair. The best part of the pool was Osama the bartender. Hope he never leaves.
September 3, 2013
Rated 5 out of 5 by PRUCraig Staff extremely attentive to customer needs.
The staff was always warm and friendly and on a number of occasions went over and beyond to make my stay more enjoyable. The food and beverage was a welcome surprise in that the cost was very reasonable.
March 17, 2012
Rated 1 out of 5 by Lizza01 The hotel looks ok from the outside
I was disapointed over my stay with this hotel. The lobey looks shabby it has a funny smell. I stayed on the 17th floor and you had to wait about 10 minites for the hot water at night. The hall ways feel narrow no balconies you feel traped. The hotel is dated. Microwave and fridge is $5 each a day. 2 bottles of water is given each day but if you need extras you have to pay. Yaritza at the front desk was great.
August 5, 2014
Rated 4 out of 5 by Jason954 Thin Walls
I've stayed at this location MANY times and will continue to stay here again in the future. The traffic is very bad due to road construciton but that is of no fault of the hotel. I did have a problem with the people in the next room talking very loudly till 1-2am. I called security and they came out and did nothing but to tell the people there was a noise complaint. I had to call for security a second time and when I called the front desk nobody answered. I hung up and called again and the clerk finally answered and said his phones were ringing off the hook and he was the only staff member. I can't see phones ringing off the hook at 2am??? As soon as security left the other room on the first visit I heard them talking again, the security visit was useless. This was the 1st time I've ever had an issue with noise from a near-by room.
August 4, 2014
Rated 2 out of 5 by Badcat555 Bad experience
They gave me a room key that was to an occupied room. Image my shock when I walked in, it was very embarrassing. All I got from the front desk was "sorry about that". Then after all the hassle of going back down to get another room we do not feel safe about leaving our electronics since they are so easy to give out keys to peoples rooms so we had to lug everything back to our car when we went out for dinner. The air conditioning in the room was set on 60 and we woke up several times that night sweating. The bed was very uncomfortable, and in the middle of the night the curtains fell and scared us to death. The bathroom could of used a good cleaning. So I defiantly would not recommend this hotel to anyone.
July 26, 2014
Rated 5 out of 5 by DawnRN Excellent facilities, staff and location!!
I was a bit concerned having read some of the other reviews. I was impressed with the whole experience. I stopped by early, like 8:30am to see if a room was available to check in early. Unfortunately, they didn't have one yet, they said it would be ready within 30mins if I wanted to wait. We decided we would go ahead and visit the park. They had a free shuttle from the hotel to Islands of Adventure, this saved us $15 in parking fees. When we returned from the park that evening, Chris was working the front desk. She was so sweet and helpful. She changed our room to a 2 queen bed and scheduled us for a late check out the next day at 1pm. In this day and age it is too common to find people working in the service industry that are rude and disrespectful. That was definitely not the case at this hotel!! Everyone was very polite and helpful. We decided to try the buffet the next morning. It was reasonably priced at $10 with coffee and juices included. The buffet had a nice selection of fresh fruit, yougurt, scrambled eggs, bacon and sausage. Also pancakes, french toast and hot and cold cereals. You can also make your own Belgian waffles. My daughter picked up a piece of bread that had some mold on it. When our waiter Ferdenado was told, he offered to get her a fresh slice from the kitchen and then immediately removed ALL of the bread from the buffet and replaced it all. He was was very polite and made sure we had everything we needed.
I really can't say enough about this place, it was more than I expected! I had a wonderful experience here and would recommend it to anyone. The location is great. International Drive has every kind of food to eat you can imagine!
August 22, 2012
Rated 3 out of 5 by CAM9508 Good Location
The location of this hotel is great and my kids loved the pool. However, we had problems with our toilet, and I had to call for maintenance 3 different times. Each time they came very quickly, used a plunger, but it only fixed the problem temporarily. The last time I called, the gentleman said we could move to another room but he only had a king room. There were four of us, so that would not work. He also said we would get free breakfast, but we did not get that either. The only other thing I did not like was the dirty carpet.
December 24, 2011
Rated 5 out of 5 by benchsmith A Great Find - Perfect Stay
Let's say when I arrived all I thought was this is really nice. When we arrived at the hotel the security at the door (although not aggressive looking as some are) they were friendly and directed us to the reception desk. We were greeted by the manager as the other team member was busy who checked us in, she was extremely polite, friendly, and was engaging with us whilst the system was being slow. After what seemed like a very quick check in we were informed of the pool closure and where to go if we wanted to use the alternative, but this was ok as we were not planning on using the pool as our operator had advised us of the pool closure before we flew so we were fully aware of this. During the pool works there were signs up apologizing for the appearance and dust during the works but there was no dust or problem with the appearance as the pool area was all fenced off. We then went to the room, we were staying on the 7th Floor in room 702 which out of the window we could see Universal Studios and Islands of Adventure. Once in the room it was really large, spacious, two queen size beds, a massive bathroom with shower over bath and bath tub, massive mirror with basin area and toilet. The room also had a massive 40" (i believe but didn't measure it) flat screen television and tea and coffee making facilities. The room had climate control air con which was adjustable via the panel on the wall. The air con unit was noisy but to be honest it wasn't any noisier than any other air con unit I have had in any other hotel, but this one worked extremely well keeping the room cool during the stay, especially given the high temperatures. The room was cleaned and re-stocked well daily including a free bottle of nestle water on a daily basis. The room has a walk in wardrobe with a safe enclosed and underneath the tv there was plenty of storage in 9 drawers. There was two seats in the room a soft comfy chair and a chair at the desk. One thing that really impressed me with this hotel that I had not had at any other hotel I have stayed in across the world was the fact that they had a standard bin and a recycling specific bin so you were able to separate your rubbish and recycle all of those items that were possible. I had read some reviews previously about the hotel and some comments about being able to hear noises form other rooms, and some people attempting to get into rooms in early hours of the morning. This had concerned me but I have to say it was always very quiet although the floor was always occupied during the visit and at no point did someone attempt to get into our room. I have to say I felt extremely secure at this hotel despite some of the incidents occurring at other hotels down I-Drive. Whenever you returned to the hotel you would be welcomed by all staff you come into contact with and it was always cheery and smiley. I went down to the games room which had a door out to the pool area, although not able to access the pool area because of the works you could see the works taking place which looked quite impressive. The hotel on the first saturday night we arrived had a buffet taking place and we were informed of the time and location and invited to attend if we wished and it was complimentary. This was extremely unexpected and felt like that extra mile for the guest. We did inquire at the ticket concierge desk about some attraction tickets and were informed to get the discount would need to attend a presentation (time share). We decided not to take the tickets as did not wish to go to the timeshare presentation but the team at the ticket concierge desk was friendly. Overall our 15 nights stay at the hotel was the best I have had while staying in Orlando and I would not think twice about booking this hotel upon my return to Orlando or recommending this hotel to other people. Once again I can't recommend this hotel and the team enough for making our stay so comfortable, enjoyable, relaxing, and stress free.
May 10, 2013
Rated 3 out of 5 by Karmakazi Great staff, but hotel needs work
The highlight of our 17 day stay was the magnificent staff in every department, so caring and thoughtful that it made up for some of the maintenance issues we faced. On the downside, the hotel needs some work and it seems that management have chosen to save a few bucks by neglecting repairs and maintenance of the building. I was also disappointed to see the recent changes in policy, such as charging $11 / day for the replenishment of basic amenities, such as bottled water and coffee in the room. How cheap can you be?
If it wasn't for the awesome staff, I wouldn't stay at this hotel again. Some notable stars of service are Patrick at the front desk, Osama, Isabel and Juan at the pool bar, and all of the staff in the restaurant. In fact, we thoroughly enjoyed just about everyone with whom we had contact.
Reward your staff and stop being so cheap, Four Points!
August 1, 2014
Rated 4 out of 5 by Season24 Nice hotel
The hotel was nice and the staff was very accomodating. The room was clean and comfortable. However, the door in the bathroom was creaking very loudly and the drain in the bathtub was clogged. I called to have both fixed and the bathtub was but the door was not. The pool was very cloudy but the pool area was very clean and tidy.
In all, it was a great stay. Just encountered a few issues. There was also a charge discrepancy that nobody at the hotel could decipher. Not even the manager. Eventually customer service was able to clear it up and remove from my account.
July 24, 2014
Rated 4 out of 5 by frosti2001 Great place to stay
Great location close to Universal Studios and various malls/ outlets, public transport and I Ride trolley stops very close. Restaurants and stores within 5' walk.
Nice, spacious room, big and comfortable bed, good bathroom, all clean. Walls are a bit thin so you easily hear what's going on in the room next to yours but reception is always there to help in case of problem. Very nice and helpful staff, Universal Studio desk in lobby and free shuttle to parks. Nice outdoor pool, gym and guest laundry service. On one day there was a free barbecue+ drinks, on another live music by the pool.
July 20, 2014
Rated 2 out of 5 by KevinInAlpharetta Four Points by Sheraton Orlando Studio City
I should have stayed at the resort where the conference that I was attending was held but I made a choice to stay here in order to stay loyal to the SPG family of hotels. My bed was really bad. Not comfortable and was sagging. Don't believe it when they say it is the Four Comfort Bed. It may have been that way years ago. Also, the ac system was very loud. I have stayed in other Four Points and this one has not quite re-tooled to the look and feel that this brand represents. I will be returning next year to Orlando for another conference and will definitely stay somewhere else, even if that forces me to stay at another hotel outside of the SPG family.
December 19, 2011
Rated 5 out of 5 by cdw423 Much Improved!
I stayed at this location two years ago and the room was run down, the air conditioner made terrible noises and barely cooled the room. Much better this year. Not sure if under new mgmt or ownership, but I had a great stay from check-in > check-out. I would highly recommend.
April 28, 2014
Rated 5 out of 5 by Fawci2014 Book It!
Great views of Orlando. Excellent and prompt service. Great hotel design. Friendly front staff.
August 4, 2014
Rated 1 out of 5 by D2013 Stayed 2 nights at Four Points by Universal
First off, I booked a king room and when I arrived at 6pm they told me only a double queen was available.
The entire floor smelled like BO and was very warm. The room also had a musty smell and was extremely dusty. My girlfriend and I were sneezing the entire time.
The beds were horrible. They felt very cheap and had big dips in them. An air mattress would of been MUCH MUCH more comfortable.
I would never stay at this hotel again and would recommend no one does either.
January 14, 2013
Rated 4 out of 5 by NLPSeminars Great Location, Great beds, Great Service
This hotel is perfect for location. Convenient for walking to restaurants, Walgreen's 7/11. So close to Universal you see it from your window. Beds are comfortable and housekeeping is friendly and trustworthy and great at what they do! We had a function there and the Banquet staff was amazing! They made it so easy to concentrate on our seminars. Love this hotel!
August 1, 2014
Rated 5 out of 5 by Mike21 A Great Place to Stay
This hotel is a hidden gem. While it may look odd from the outside, don't let that stop you from staying here. I stayed here 6 days for Universal's Halloween nights. The rooms are large, just redone, and the staff is magnificent. They go out of there way to help you, from Anthony at the front desk to Javier in accounting. The pool area was just redone too. The breakfast is very good. I will stay here again and again.
October 22, 2013
Rated 5 out of 5 by Catherine08 Nothing is too much trouble!
This is the third year running that my daughter and I have stayed here for our Easter vacation. The reason we return each year is mainly down to the wonderful staff - nothing is too much trouble and they really do go out of their way to make sure your stay is the best it can be. The hotel is clean and comfortable, the pool area (refurbished this year) is beautiful and somewhere you can totally relax. We asked for a higher floor room with a Universal Studios view this year and it was done without question! We plan to go back time and time again - really can't recommend this hotel enough!
May 5, 2014
Rated 5 out of 5 by topgun14 this hotel was an excellant choice!
Upon arrival,checking in was a pleasure.Brooke was an absolute pleasure to deal with. The staff was amazing. They couldn`t do enough for us. The shuttle system to the parks was a great feature. No need to drive. Would definitely come back again.
March 26, 2014
Rated 5 out of 5 by Angela2014 Great price and location
This hotel had a wonderful location right in the heart of Orlando. Easy to find as it's so tall and very comfortable. The beds at Sheraton are always so comfortable and the rooms clean
August 1, 2014
Rated 2 out of 5 by TVwatcher Facility needs updating
I was on a business trip with a lot of evening spare time. Since I did not have evening sessions, I considered watching TV for amussement. The TV reception was not good. The service guys came to my room three times, but could not improve reception. The staff was attentive to my requests, but could not fix the issues.
February 14, 2014
Rated 1 out of 5 by Rick29 In desperate need of an upgrade
I stayed 6 nights total. On the positives, the hotel is very close to Universal and included a free courtesy bus to the attraction. Free parking, free internet, and a nice pool area, a nice gym. On the negatives, the rooms! I was 'Upgraded' to room 2107, a room on the top floor, and somewhat larger than standard. The room reeked of cigarette smoke. It was so bad, that when we finally arrived home, the smell was in our clothes, our suitcases, on everything. The mattresses were old and uncomfortable, they even squeaked when you were sleeping. We had issues with lack of water pressure and the hot water practically every day. The cleaning of the rooms left much to be desired, specially the bathroom and tub areas. Towels were poor quality and looked/felt old. VERY DISAPPOINTING, fortunately will never stay here again. There are too many good SPG hotels in the area to put up with this old crusty hotel in desperate need of a complete face lift.
December 2, 2013
Rated 5 out of 5 by Millie27 Great hotel in a great location!
This hotel had grand views and was located in a prime spot on I-Drive! Located directly across te street from Wet n Wild. The hotel offers a free shuttle to and from Universal parks. We chose to walk and it took us 20 minutes. You can see the parks from the room at the back of the hotel, which is awesome! Breakfast was not complimentary but was delicious!
August 5, 2013
Rated 4 out of 5 by Khawk91 Great location, Great stay
Very nice Four Points located right on International Drive. Easy to find and easy access to highways. Nice room and bathroom, comfortable bed, and large flat screen TV. Fitness room not fancy, but adequate. Front desk staff was extremely friendly and courteous. I was able to get into my room 2 hours early with no questions at all.
March 28, 2012
Rated 4 out of 5 by wjs2 Nice stay
This stay was very good. All expectations were met, and the location is good.
July 31, 2014
Rated 2 out of 5 by DebSPG Am here now and wish I wasn't
Tried to check in last night and could not get in at first. Must use key so... made me feel like it was in a bad area. No parking and lobby is the worst of any SPG location I have ever seen! Rooms have no microwave or reffrigerator! Come on that is just standard in any 2 star and above hotel. Used my points and wished I hadn't I would be moving out and finding anything else. went to 3 floors no ice! What a hassel. 2 empty and 1 broken! No hotel info in rooms so I had to call desk for everythging. I am in an upgraded room??? Can't imagine what a "regular" room is??? Broken tile in bathroom and not even a refigerator! staff said they would " see" if they could find 1. I also used my points for family to come over and I am now embarassed at the accomadations that I chose for our trip. They have a child and are bringing baby things that need to be refigerated, yikes and no ice for a cooler either???? On a bright note front desk gal was so nice at check-in and man delievring ice was as well!
March 2, 2012
Rated 4 out of 5 by KJforever Great for families
Great hotel for family vacation. In the middle of everything and spectacular views of the city.
July 31, 2014
Rated 5 out of 5 by Delores63 Excellent value in excellent location
From the minute we stepped into the hotel all staff were very friendly. Nothing was a problem. The room was excellent and a fantastic view from the 20th floor.
Would reccommend this hotel if you want a "cut above" the rest.
January 14, 2014
Rated 4 out of 5 by ajm33 LOCATION IS EVERYTHING
EASY WALK TO UNIVERSAL - LYNX AND TROLLEY STOP JUST OUTSIDE THE HOTEL MAKES IT EASY TO REACH THE REST OF ORLANDO - SOME OF THE NICEST STAFF I HAVE ENCOUNTERED IN A LONG TIME - FRIENDLY AND ALWAYS READY WITH A SMILE - FITNESS CENTER IS HOWEVER TOO SMALL - ONLY ONE WEIGHT BENCH AND WHEN THERE WERE TWO OF US WE HAD TO ALTERNATE BACK AND FORTH - I DON'T THINK EITHER OF US ENJOYED THAT - WE KIDDED AROUND THAT MAYBE WE SHOULD RESERVE THE WEIGHT BENCH WITH THE FRONT DESK FOR FUTURE VISITS.....FERNANDO, OSAMA AND LAVINIA WERE EXCELLENT THROUGHOUT MY STAY....I WOULD ALSO NOTE THAT HOUSEKEEPING NEVER LEFT TEH GREEN CHOICE VOUCHER UNDER MY DOOR - HAD TO GET THEM MYSELF FROM THE FRONT DESK
October 14, 2012
Rated 4 out of 5 by Betoabreu Good option in Orlando
The hotel is very well located especially if you want to go to Universal.
I was there with my wife and my daughter for 3 nights, staff was friendly and attentive and we had a good overall stay.
Ate only once at the beach grill when we arrived late and the food and service were good.
July 28, 2014