Rated 4 out of 5 by EdStgo53 4Points orlando
Hotel staff made me feel really welcomed and try to make my stay to be as being home.
September 24, 2014
Rated 1 out of 5 by Sandstorm512 NEEDS SERIOUS UPGRADE
The carpets upon entry into the room had black stains on it. The refrigerator was missing entirely from the room yet the cabinet was there...empty. The Mattress was tilted one-sided so basically you could roll to one side. The bathrooms were really disgusting. The shower had hair..not mine and the whole bathroom itself seemed it had not been remodeled for over 10 years. The hallways looked like a rundown motel. WoW...don't know how I even spent 1 night there.
September 22, 2014
Rated 5 out of 5 by Tone2014 Perfect Example of Southern Hospitality!
The entire experience from arrival thru departure was excellent. Certainly exceeded my expectations. The entire staff was very courteous and professional. All throughout the hotel I was greeted with a warm and friendly smile. The Executive Chef as well as his staff were super amazing. The selection of food was well balanced and tasted exquisite. Service overall was exceptional. I was extremely satisfied!
September 21, 2014
Rated 5 out of 5 by NanasWishes The hotel and staff were great!
Starting from when we arrived until we left the staff were great! Warmly greated and welcomed by John , offered his help if anything. We had breakfast in the hotel twice which was very good our servers were Ricky and Liddiette they were great. Then one night we had dinner at the hotel and the food was very good and our server was wonderful as well thank Sarah. The hotel and staff were very warm and welcomeing!
September 16, 2014
Rated 4 out of 5 by radrc Brew and BBQ
Make sure you're there on a Wednesday evening so you can enjoy this perk by the pool. Local brew and BBQ is amazing!
September 6, 2014
Rated 5 out of 5 by crystal536 great place to stay
this hotel was awesome the view is great the rooms are clean and every one was so nice only thing is that they didn't tell us was that you need your room key to get up to the floor but it is a nice feature for safe
September 3, 2014
Rated 4 out of 5 by GS561 Great View, Close to Universal
We walked in and were promptly greeted by very courteous staff. We reserved a room through our SPG login (if you haven't signed up for SPG yet, do it, it's free), and were pleased to find that the rate I was quoted was for the top floor. The view was beautiful at night, big open windows from ceiling to floor. The drive to Universal was maybe 5 minutes tops. The pool area was spacious and clean.
Breakfast buffet was normal fare; bacon, eggs, fruit, cereal yogurt, etc, and was open on the weekends until 11am. Nice if you feel like sleeping in a bit.
Only minor complaints; 1) AC was not on when we first checked in and the room was a bit musty/muggy smelling. 2) The fridge in the room did not work (neither did the neighbors as they pushed theirs out into the hall). I would recommend staying here if you plan to visit Universal Orlando anytime soon.
September 2, 2014
Rated 5 out of 5 by Lori59 Close to Universal
Everyone was very friendly and helpful. Great value on rooms. Close to Universal and Wet & Wild. Beds were very comfy. View spectacular. At Universal they would not honor the discount on meals and shopping that is advertised. Not much selection for food.
August 25, 2014
Rated 4 out of 5 by Frank2014FL This hotel has met it's 3 1/2 stars rating
This hotel are pretty well kept on the maintenance as the room don't have any odor that make me feel sick.
It could be better if they have refill the water in the room throughout our stay. Also, the traffic was a little challenge due to the construction on the road. Otherwise, it's been so far so good.
August 25, 2014
Rated 5 out of 5 by Bics12 this hotel was great, met all our expections
Upon our arrival, we met the manager on duty, and it was smooth sailing from there. Everyone we came in contact with was pleasant & helpful.
August 22, 2014
Rated 3 out of 5 by Unimpressed19 Convenient place to stay
This hotel is very close to local attractions and getting to them is very convenient.
The only issue we had with the room was there was constantly a damp smell in the room (even from the moment we checked in). Fortunately we were not in the room for extended periods of time.
Otherwise, this hotel met my expectations in all aspects. The food was good (we ate at the breakfast buffet on our checkout day).
August 22, 2014
Rated 5 out of 5 by upzydazy08 Awesome Staff and Great Location
The view is amazing! You can see everything Orlando has to offer. It is close to everything ( theme parks, shopping, and food). The staff was very helpful! We were in town for a family reunion / vacation. We were a last minute reservation and they got us all rooms as close to each other as possible. The staff very knowledgeable about the area and patient. (Most of my family is from overseas and have never been to Florida.) They gave lots of tips and answered any questions we had about Disney and Universal.
August 20, 2014
Rated 5 out of 5 by DKUSTRA62 Hotel and Staff first class
room was upgraded as I am a plat member and needed a late check out, they were able to come through for me, love this place
August 18, 2014
Rated 3 out of 5 by Mhc1 Great location, disappointing facility
Great location near Wet n Wild, Universal Orlando, and other attractions. Hard to get closer.
Not a bad deal for the price, but was expecting better. Facility is aging and in need of renovation. Beds were comfortable, but pillows were horrible. Thermostat in the room was easy to use, but difficult to keep the room comfortable.
Free wi-fi was welcomed and worked well enough. Not too zippy, but I've seen much, much worse.
Most people were very friendly.
August 18, 2014
Rated 5 out of 5 by aruba1 This Hotel is the best
Always feel special when I stay here. When I travel alone I feel safe knowing I can depend on staff if there is problem. I once stayed at another hotel, had nothing but problems with phone calls in the middle of the nightm people banging on my door (kids fooling around) that has never happened at Four Pints.
Thank you for having wonder staff.
August 16, 2014
Rated 5 out of 5 by Nyala Good stay
Had to attend a training class at this facility so decided to stay in same hotel. I usually stay at a Comfort Inn or Quality Inn. This room was as nice as any and the price was comparable. I qualified for government rate but found that other rates were better. Event rate was 101 other rate was 83. Significant difference. Since I pay taxes chose the lesser rate even though I was being reimbursed.
So the next time I'll be sure to check rates.
August 14, 2014
Rated 3 out of 5 by Toby247 Hotel has a serene environment
The hotel has a good location and the staff are quite warm and responsive. However, the meals are a bit uninteresting and the toilet facility requires additional attention.
August 14, 2014
Rated 5 out of 5 by Skawt Great Staff
Enjoyed our stay. The staff is top notch and went out of their way to take care of our needs and questions. My only wish is that there was a fridge provided. I was told that all rooms will get fridges and microwaves soon.
August 13, 2014
Rated 2 out of 5 by Dogman Not up to Starwood Standards
This facility is tired, worn and not kept up well. I realize that it is in Orlando and has a high traffic volume, but it was dirty, moldy and not up to standards. I am would not stay here again, nor would I waste my points on this facility again either.
August 11, 2014
Rated 4 out of 5 by Nel007 front desk service
The front desk was very helpful - always greeting the guests and willing to answer any questions. Ron was there most mornings to say hello to find out if we are enjoying the stay and if there was any service we need. He was there to answer any questions about the area around the hotel. He arranged the taxi service when we missed our bus. He went out of his way to find us a trolley when everyone was using the service at the same time and none were left. We would like to thank him for his great hospitality service.
August 8, 2014
Rated 1 out of 5 by Lizza01 The hotel looks ok from the outside
I was disapointed over my stay with this hotel. The lobey looks shabby it has a funny smell. I stayed on the 17th floor and you had to wait about 10 minites for the hot water at night. The hall ways feel narrow no balconies you feel traped. The hotel is dated. Microwave and fridge is $5 each a day. 2 bottles of water is given each day but if you need extras you have to pay. Yaritza at the front desk was great.
August 5, 2014
Rated 5 out of 5 by Fawci2014 Book It!
Great views of Orlando. Excellent and prompt service. Great hotel design. Friendly front staff.
August 4, 2014
Rated 4 out of 5 by Jason954 Thin Walls
I've stayed at this location MANY times and will continue to stay here again in the future. The traffic is very bad due to road construciton but that is of no fault of the hotel. I did have a problem with the people in the next room talking very loudly till 1-2am. I called security and they came out and did nothing but to tell the people there was a noise complaint. I had to call for security a second time and when I called the front desk nobody answered. I hung up and called again and the clerk finally answered and said his phones were ringing off the hook and he was the only staff member. I can't see phones ringing off the hook at 2am??? As soon as security left the other room on the first visit I heard them talking again, the security visit was useless. This was the 1st time I've ever had an issue with noise from a near-by room.
August 4, 2014
Rated 3 out of 5 by RemoMD Convenient and clean
Easily within walking distance to Universal. We used the free shuttle which was nice but it took 45 minutes by the time it stopped at all the other hotels. We walked back and it was 20 minutes at a brisk pace.
The only real problem I had was that we arrived at noon and they did not have a single room available for us to "crash" and get our bearings. Being platinum didn't seem to matter and we ended up storing our bags in an unsecured room because all the luggage storage rooms were filled as well. Staff was polite but really didn't provide an adequate solution.
August 4, 2014
Rated 2 out of 5 by Chiefapostle12 The Hotel Staff seemes VERY Unorganized and Untrained for large crowds
I Arrivied at the Hotel 2 check in for a 2 day event, and a total of 4 Rms 2 for the 1st day and 2 for the next day a total of 4 rooms. I had to say this at least 7 times to the front desk person doing the check in. They were unprofessional and would engage in personal conversations in front of me, my check in time took over 1 hour.
On checking out, my rate was changes and I was denied a refund of OVERPAYMENT, while being told several times, Im not argueing with you, the front desk manager continue to ARGUEING and be confrontaational with me, after spending almost 500 dollars she was refusing to refund me a sum of 20.00 . After 1 hour I did get refund the mindgame was to long
August 3, 2014
Rated 3 out of 5 by Karmakazi Great staff, but hotel needs work
The highlight of our 17 day stay was the magnificent staff in every department, so caring and thoughtful that it made up for some of the maintenance issues we faced. On the downside, the hotel needs some work and it seems that management have chosen to save a few bucks by neglecting repairs and maintenance of the building. I was also disappointed to see the recent changes in policy, such as charging $11 / day for the replenishment of basic amenities, such as bottled water and coffee in the room. How cheap can you be?
If it wasn't for the awesome staff, I wouldn't stay at this hotel again. Some notable stars of service are Patrick at the front desk, Osama, Isabel and Juan at the pool bar, and all of the staff in the restaurant. In fact, we thoroughly enjoyed just about everyone with whom we had contact.
Reward your staff and stop being so cheap, Four Points!
August 1, 2014
Rated 4 out of 5 by NLPSeminars Great Location, Great beds, Great Service
This hotel is perfect for location. Convenient for walking to restaurants, Walgreen's 7/11. So close to Universal you see it from your window. Beds are comfortable and housekeeping is friendly and trustworthy and great at what they do! We had a function there and the Banquet staff was amazing! They made it so easy to concentrate on our seminars. Love this hotel!
August 1, 2014
Rated 5 out of 5 by Angela2014 Great price and location
This hotel had a wonderful location right in the heart of Orlando. Easy to find as it's so tall and very comfortable. The beds at Sheraton are always so comfortable and the rooms clean
August 1, 2014
Rated 4 out of 5 by wjs2 Nice stay
This stay was very good. All expectations were met, and the location is good.
July 31, 2014
Rated 4 out of 5 by KJforever Great for families
Great hotel for family vacation. In the middle of everything and spectacular views of the city.
July 31, 2014