Rated 5 out of 5 by Rennie Best Hotel On International Drive
I would not hesitate in recommending this hotel. The hotel has all the feature required to enjoy a relaxing holiday and the shuttle bonus is definately a big bonus. The pool was closed for renovation during my stay but this did not hamper my stay as we were given access to the Hilton pool across the way. All the staff were friendly and pleasant at all times and couldn't do enough for my family. Top top hotel keep up the good work Four Points.
May 29, 2013
Rated 3 out of 5 by HALB Ok, but it needes improvement
A goodroom, but noisy if face street. Some bugs in the bath were also found for several days. The air condition was very noisy and the sun shield did not work properly.
October 14, 2013
Rated 5 out of 5 by SWEETSWEET NO NEED TO STAY ANYWHERE BUT AT SHERATON 4 POINTS ORLANDO STUDIO CITY
FIVE STAR SERVICE,GREAT STAFF
THE FOOD WAS EXCELLENT
THE BREAKFAST BUFFET WAS TOP NOTCH, LACKING NOTHING
SECURITY FEATURES IN PLACE AWESOME
ROOMS WERE GREAT WITH A SPECTACULAR VIEW WAS ON 21 FLOOR
FOR ME THERE'S NO NEED TO STAY ANYWHERE ELSE THAN THE SHERATON 4 POINTS ORLANDO STUDIO CITY ON ALL MY VISTS TO ORLANDO.
September 17, 2013
Rated 3 out of 5 by sasha33 Four Points Hotel and room review
We stayed at the Four Points Sheraton Hotel in Orlando on a recent trip for 3 nights. We found the staff to be quite nice and helpful. The front lobby was very clean and well kept. All the staff we dealt with were very professional. The room had a nice view and was quite spacious. The washroom was okay although could use some updating and better cleaning. The other problem that I noticed was that the room could have been better cleaned. I dropped something and it rolled under the bed. Looking under the bed to retrieve what had gone under was quite a shock. The amount of dust and dirt that was underneath the bed was unbelievable. I just lifted the bed skirt to retrieve what had rolled underneath the bed and was greeted with a huge amount of dust. The cleaning staff needs to do a more thorough cleaning of the room. Overall, a good experience but the hotel management should definitely pay more attention to keeping the rooms cleaner.
September 3, 2013
Rated 5 out of 5 by Michelle Phenomenal Customer Service!!
The manager Javier was a prime example of A+ customer service and it was clear that the staff there followed his example. Tanisha at the front desk greeted my husband and I each day with a smile and a warm "welcome back". The price was reasonable, rooms were clean and the location was perfect, iTrolley stop right in front of the hotel. Overall the high level of customer service is what did it for me and my husband.
March 27, 2013
Rated 2 out of 5 by Archsuarez Not abate You alud expect From an SPG hotel
The support staff at The Pool bar in The evening couldn't even speak english well enough to serve draft beer causing me to have to get undesired warm beers. Being a platinum member and having wasted points on this makes the experience even less appreciated. The rooms are still 50-60s style and are worn for being such a good chain elsewhere. If you don't have any expectations and are just needing to crash for the evening or be across the street from wet n wild it's not bad but if you're used to the typical Sheraton. Experience for the cost. This may not be your best option with so many other hotels in the area
July 30, 2012
Rated 1 out of 5 by RandomGuest Terrible Service
I stayed at this hotel for 3 nights, for the first two days the key card did not work, I told the front desk people repeatedly to fix it but it took two whole days before they even did something to fix it. As a result, I was stuck waiting for about 15 minutes to enter the room (this happened twice). The room was not cleaned UNTIL the third day after I requested the front desk to have it cleaned. The water was not replaced until the third day. Finally, I had to make a big fuss at the front desk and then finally they started to take care of things. Will not stay at this hotel again.
December 2, 2013
Rated 4 out of 5 by ATLaura Great Value and Location by Universal Studios
Staff was very attentive to any needs. Rooms were spacious, clean, and met the standards of many 4 star hotels.
Common areas were lacking (although I know they were remodeling pool area and some of the other floors). Keep in mind that we stayed on the 14th floor which I believe is one of the few that were recently updated with new hallway carpeting and room furniture. Several others were in the process at the time.
Lobby has a lot to be desired. Not very inviting and seems quite old. Only one floor of many had a working ice machine, so I had to hunt through over five floors to find one.
I did not try the restaurant, so I cannot attest to the food quality, although the atmosphere was somewhat casual and simple. Can't beat the location for the price I got. Will be staying again since there are so many surrounding dining options and things to do which offsets the need to have them onsite.
December 25, 2011
Rated 5 out of 5 by mmari00 Highly recommend this hotel
Everything about our stay was perfect. We arrived early and were able to check in right away before heading out to the parks for the day. The staff is very friendly and attentive. The free shuttle service to the parks was great. The room was clean and the bed is super comfortable. Also the breakfast buffett was very good! Highly recommend this hotel.
August 5, 2013
Rated 3 out of 5 by jada88 Near Universal Studios
Good rates, clean hotel, comfortable bed, The renovation of the hotel is not the highest quality but the rates are good, there is a bus to Universal studios or it is a nice walk for people who can walk about one mile and has easy to cross streets with intersection lights. The dining room had no windows so we chose to eat at one of the nearby restaurants. I wanted to stay in the round building, the view was good. Trolly and buses right outside door. Good location.
December 19, 2013
Rated 2 out of 5 by Anil Substandard room for the SPG miles spent
Room has a very noisy airconditioner(even in the fan only mode) and a bad shaky bed which kept me awake. Bathroom has a bad door which does not lock and it has a toilet suitable for kids. Shower kept leaking. This room needs serious renovation.
This is not a Starwood hotel standard that I expected and never had such a bad experience with any of SPG hotels before.
December 30, 2012
Rated 4 out of 5 by SanB Great location to Universal Studio
Easy access to Universal Studio and International Drive.
When we arrive, there is a construction going on at the higher level. Despite paying for the deluxe option, we are put to lower floor because the reception thinks that we might be bothered by the noise. This is considerate, but the reservation should just eliminate the option during booking altogether.
December 15, 2011
Rated 5 out of 5 by jeffro05 Good To Go
Staff was an excellent help troughout our stay. Started off with bad experience at hotel across the street. They accomodated us without fail and even for discounted rate concerning our situation. We throughly enjoyed our stay and for that we will return and be more than happy to pay full rate.
Rested and Relaxed
November 1, 2012
Rated 5 out of 5 by Iluvu2much2 Awesome Experience
From the morning we checked in to the Four Points by Sheraton Orlando Studio City, we were treated with warmth, efficiency and awesome hospitality. Our upgraded room was unbelievable and oh so immaculate!! All I know is that our stay was over way too quickly and we're looking forward to return soon!!
Thanks Guys!! ;)
August 28, 2012
Rated 4 out of 5 by Outerspace This hotel provides great value for the rate
Stayed at this hotel for one week and received great value for the rate. Stayed in a room on the 21st floor with good panorama view. Hotel service is very good and the staff is very professional. The location of the hotel is fantastic with major malls and attractions just minutes away from the hotel location.
December 10, 2011
Rated 5 out of 5 by Bobby67 This hotel is in a great location
The location was perfect, and the staff treated me like family. The bar tenders and staff were exceptional in making me feel at home. The Laundromat was really a plus while staying for twelve days.The beds were very comfortable,and the rooms were spotless. Will most definitely return next year.
April 5, 2013
Rated 3 out of 5 by Lucia This hotel has a great location
The hotel has a great location but needs to be renovated. Air conditioning in my kids room was not working well but a technichian visited us right away. No light in one of the lamps. Ice machine in the 18th. floor out of order. Little things like those made a bad impression of the hotel
October 24, 2012
Rated 5 out of 5 by MrHollywood 4 Points is 5 Star!
I was so impressed with the entire experience right from the booking to departure. This is one of my favorite locations, too. Aly at the front desk made the checkin time very smooth and fun. It is so refreshing to see someone who really enjoys their job.
June 22, 2013
Rated 3 out of 5 by FloridaDad1 No parking available. No valet.
Positives: Location. Close to popular Orlando attractions and restaurants.
As a Starwood Preferred Guest, we usually receive an upgrade on the room if available. The front desk staff said they were unaware of this. When we arrived it was late and dark outside. I asked for a bellman and was told there were none at this hotel. There was also no valet. I had to leave my tired child in the lobby unattended to park the car very far from the entrance. There were 40+ parking spaces roped off (like a valet service would do). After returning all sweaty from finally finding parking, I was told by the staff that the parking was for an event the PREVIOUS day!!! Also, you had to go 10 floors down to get ice! Many floors the sign says ICE, only you find a lone coke machine. There were unsupervised teenagers everywhere in the lobby, halls, etc. Not worth the $$$ when you could stay somewhere half the price and have the same ZERO amenities. Or pay $100 more and stay at a hotel where there is service. I was VERY disappointed in this stay.
April 8, 2013
Rated 5 out of 5 by GED68 Great hotel fantastic view
Arrived Friday around 8p. Male staff on duty was excellent! Made us feel welcomed and part of the SPg family!! He was fantastic!
August 20, 2013
Rated 5 out of 5 by MattieJ First Class Customer Service
From reserving the room to completing our stay, the staff was great. We had an early function and was given a room at a very early time. Our departure time was even extended. The pool and its surrounding area is being renovated so no comments there.
May 13, 2013
Rated 4 out of 5 by PRESTOP12 Good hotel great location!!!!
This hotel met all my expectations. It is a very clean hotel and the rooms are nice. It is located just down the road from Universal Studios/Islands of Adventure as well as many other attractions. I will stay here again the next time I am in Orlando.
December 21, 2011
Rated 5 out of 5 by Sunny88 Better than expected
Friendly, helpful, professional staff---at all levels. Attractive and comfortable lobby and amenities. My room had all top-notch amenities---coffee, free WiFi, large screen TV with easy to negotiate controller, etc. This is a really nice hotel!
April 29, 2012
Rated 3 out of 5 by lili Hotel is clean
Overall the room was clean,but I was very surprised that there was no curatin in the room to close and block out the lights. The lights from the outside were very disruptive to my sleep.There was no sugar or cream for the coffee in the room.
November 9, 2011
Rated 3 out of 5 by Dissatisfied1234 Needs improvement
Had three rooms for a family stay in Orlando. We got in early to spend the day in local attrations. It was too early for check-in so we did a pre-check in and our keys were supposed to be waiting for us at the front desk when we returned in the evening. Some of our party returned sooner than the others and the front desk argued with them that the keys had already been distributed, but in fact they had not, so getting the keys for the room took longer than it should have and with added aggrevation. One room was on a different floor and had a barking dog all night. Guests with pets should not be mixed with guests without pets on the same floor. Two rooms were on a floor above and one of the rooms was heavily polluted with cigarrette smoke odor. The hotel was supposed to be a non-smoking hotel which is one of the reasons why I picked it. I did bring all of this to the attention of the front destk at check out. Other than those things that need to be more carefully addressed the hotel was centrally located for our needs and was also clean and beds comfortable.
January 21, 2013
Rated 4 out of 5 by iiskiper Almost Didn't
after reading some reviews, almost didn't book. felt we were taking somewhat of a chance. What a bunch of WHINERS! this hotel is not brand new, and was wonderful. Staff was great, location- awesome, had a great stay! BP
June 20, 2012
Rated 1 out of 5 by Rich Dont live in this hotel
This hotel service is just like a motel, the staff there is
very unfriendly, and they charge you extra money with no sense after you check out. The room is dark, wet, and dirty. I am really unsatisfied.
March 14, 2013
Rated 1 out of 5 by Murishnikov This hotel badly needs an update
Paper thin walls, musty carpets, ancient fixtures and surly staff. Great location and lots of potential, but this hotel is badly in need of a major capital investment. Would not stay there again.
March 4, 2013
Rated 4 out of 5 by Pauljanh Room and Staff were nice
Stayed one night. The front desk staff was prompt and courteous. The room was on a Starwood Preferred floor and updated. The common areas on the first floor were dated and a little dumpy looking.
February 27, 2012
Rated 5 out of 5 by Steve1947 Birthday overnight stay
The past 5-10 years we have travelled somewhere for my wife's birthday (generally one night). We just moved to FL from MI. We thought going to Orlando and Universal's Blue Man show would be fun. We found the Four Points to be an excellent choice. To be honest, we only took advantage of the room and the exercise room. We enjoyed our stay.
December 20, 2013