Rated 1 out of 5 by RC517 Overbooked and Lied!!
I initially booked a King room, got there got to our room and it was a double called the front desk they said I didn't book a king and that expedia never sent my reservation for a king, well I have the paper work in my hand that confirmed it. I was told to call expedia. Called and they 3-way the hotel and they said they overbooked...why did you lie and say you never got my reservation???
April 15, 2013
Rated 5 out of 5 by Sunshine35 Keep up the good work!
We had a wonderful family vacation largely due to your pleasant and professional staff. I found all employees (front dest, waiters housekeepers) to be very helpful and happy! We were there, of course, to have fun and staying in such a nice atmosphere contributed greatly to our enjoyment. The hotel was extremely comfortable and we highly recommend it to any future travelers.
January 27, 2014
Rated 1 out of 5 by Rose4962 Very bad stay at the poor points
I was to check in on 4/3/13 they didn't have my travel date until 4/5/13 didn't have rooms left so I had to stay at another hotel was there with a group had to leave the group for two days check in on 4/5/13 said I wanted to pay cash needed the money to stay on credit card they said only 50$ would be taken as a hold well they ended up taking all my money off my credit card
April 28, 2013
Rated 1 out of 5 by DeeE A complete disappointment
When checking into a four points Sheraton you expect certain standards.
After a long day I checked in into a remains of what once was a hotel room,, somewhere on the 8 th floor,, very very stained carpet,, smelly closet,, broken tub,, no amenities in the bathroom not even a piece of soap.. The AC didn't work properly and was so noisy,, all in all it was a really bad stay
April 17, 2013
Rated 1 out of 5 by HJX49 Services need improvement
There is a disconnection between promise and delivery. On Wednesday last week, we took a break from our Universal Studio tour and wanted to rest. At 9 am, we ask the front desk if the room can be cleaned so we can take a nap after lunch. No problem was the answer. When we came back at 2 pm, the room was not cleaned. Could you arrange cleaning right away while we wait in the lobby. No problem was the answer agan. We went back to check several times, no services. At 3:30 pm, we asked again and finally the room was clean around 4:00 pm. The front desk said they will give me 1000 SPG points for my trouble. On checking out, when I mentioned my suggestion for the improvement, the lady said sorry but she will give me another 1000 spg points for the trouble and my suggestion for improvement. A total of 2000 points? Great......but where are these 2000 points? They are definitely not in my account! WOW, another empty promise!
December 30, 2012
Rated 2 out of 5 by Anil Substandard room for the SPG miles spent
Room has a very noisy airconditioner(even in the fan only mode) and a bad shaky bed which kept me awake. Bathroom has a bad door which does not lock and it has a toilet suitable for kids. Shower kept leaking. This room needs serious renovation.
This is not a Starwood hotel standard that I expected and never had such a bad experience with any of SPG hotels before.
December 30, 2012
Rated 5 out of 5 by 1HappyCustomer Exceeded my expectations
For the price, I did not expect much. I just needed a place to stay for the night with my family so that we could get to Universal Studios early and not have to drive two hours from home before getting to the park.
I was really impressed! The staff was excellent, and the room was very nice and clean. My only disappointment was that I did not book another night!
January 12, 2014
Rated 4 out of 5 by SanB Great location to Universal Studio
Easy access to Universal Studio and International Drive.
When we arrive, there is a construction going on at the higher level. Despite paying for the deluxe option, we are put to lower floor because the reception thinks that we might be bothered by the noise. This is considerate, but the reservation should just eliminate the option during booking altogether.
December 15, 2011
Rated 4 out of 5 by EdStgo53 4Points orlando
Hotel staff made me feel really welcomed and try to make my stay to be as being home.
September 24, 2014
Rated 3 out of 5 by sasha33 Four Points Hotel and room review
We stayed at the Four Points Sheraton Hotel in Orlando on a recent trip for 3 nights. We found the staff to be quite nice and helpful. The front lobby was very clean and well kept. All the staff we dealt with were very professional. The room had a nice view and was quite spacious. The washroom was okay although could use some updating and better cleaning. The other problem that I noticed was that the room could have been better cleaned. I dropped something and it rolled under the bed. Looking under the bed to retrieve what had gone under was quite a shock. The amount of dust and dirt that was underneath the bed was unbelievable. I just lifted the bed skirt to retrieve what had rolled underneath the bed and was greeted with a huge amount of dust. The cleaning staff needs to do a more thorough cleaning of the room. Overall, a good experience but the hotel management should definitely pay more attention to keeping the rooms cleaner.
September 3, 2013
Rated 5 out of 5 by mmari00 Highly recommend this hotel
Everything about our stay was perfect. We arrived early and were able to check in right away before heading out to the parks for the day. The staff is very friendly and attentive. The free shuttle service to the parks was great. The room was clean and the bed is super comfortable. Also the breakfast buffett was very good! Highly recommend this hotel.
August 5, 2013
Rated 5 out of 5 by VickiD This hotel is in a perfect location
The hotel is in one of the best locations ever.It's in the middle of all the attractions.Walking distance to wet and wild and local gas stations and stores.The rooms are very spacious and clean. I stay at this location twice a year and would recommend to all my family and friends. The staff is also efficient and respectable. GREAT EXPERIENCE!!!
March 26, 2013
Rated 1 out of 5 by Sunsport22 Hot Water?
I am lifetime gold, soon to be lifetime platinum and have stayed at Starwood hotels though out the world. This is by far the worst I have stayed at. I do not know when the last time I was in a hotel, and it lacked hot water no matter what time of day you turned on the water.
Also, is it really that hard to empty the previous guest's trash?
June 4, 2012
Rated 5 out of 5 by ed522 Great staff
If your going to Disney world this is the hotel you must stay at. My family stays at the Swan twice a year for it's location as well as it's staff. You can walk to Epcot, Disney or the Boardwalk. The staff has to be among the best that any hotel can offer. My hat goes off to Malinda and Tripp. Thank you for making my vacations great.
December 25, 2013
Rated 2 out of 5 by Dogman Not up to Starwood Standards
This facility is tired, worn and not kept up well. I realize that it is in Orlando and has a high traffic volume, but it was dirty, moldy and not up to standards. I am would not stay here again, nor would I waste my points on this facility again either.
August 11, 2014
Rated 5 out of 5 by jeffro05 Good To Go
Staff was an excellent help troughout our stay. Started off with bad experience at hotel across the street. They accomodated us without fail and even for discounted rate concerning our situation. We throughly enjoyed our stay and for that we will return and be more than happy to pay full rate.
Rested and Relaxed
November 1, 2012
Rated 1 out of 5 by Chico Disappointing Stay
The staff that checked me in was fantastic, but that was where the service ended. For three days I had to swipe my key card about 20 times each time I tried to enter my room before the room door opened. The TV did not work. A tech fixed it and soon after words is broke again and remained that way through my entire stay. The ice machine was not functioning and had to travel all the way to floor 18 for ice. These were minor issues in comparison to the privacy and quietness of the room. There is a door between my room and the adjacent room. The door is thin and a huge gap existed between the door and the floor allowing anything above a whisper in the room next door to be clearly heard in my room and vice versa. I heard every phone conversation that took place in the next room as if they were standing right next to me. I am sure it was the same for my neighbor. It was a disappointing stay. I will rate this stay as the top three worst hotel stays I have ever experienced.
May 15, 2012
Rated 5 out of 5 by Iluvu2much2 Awesome Experience
From the morning we checked in to the Four Points by Sheraton Orlando Studio City, we were treated with warmth, efficiency and awesome hospitality. Our upgraded room was unbelievable and oh so immaculate!! All I know is that our stay was over way too quickly and we're looking forward to return soon!!
Thanks Guys!! ;)
August 28, 2012
Rated 5 out of 5 by Kyle23 Incredible Staff and Hospitality!!
The Hotel Staff at this Hotel is the best we have ever experienced in Orlando. The service is great and the people are very nice & friendly. Special accommodations are made for Special Needs guests. My son Kyle will not settle for any other Hotel. The view and room service are also Great! Awesome Hotel Management!!
December 10, 2013
Rated 5 out of 5 by SWEETSWEET NO NEED TO STAY ANYWHERE BUT AT SHERATON 4 POINTS ORLANDO STUDIO CITY
FIVE STAR SERVICE,GREAT STAFF
THE FOOD WAS EXCELLENT
THE BREAKFAST BUFFET WAS TOP NOTCH, LACKING NOTHING
SECURITY FEATURES IN PLACE AWESOME
ROOMS WERE GREAT WITH A SPECTACULAR VIEW WAS ON 21 FLOOR
FOR ME THERE'S NO NEED TO STAY ANYWHERE ELSE THAN THE SHERATON 4 POINTS ORLANDO STUDIO CITY ON ALL MY VISTS TO ORLANDO.
September 17, 2013
Rated 4 out of 5 by SPGFan28 Great Access to Universal
This hotel is very close to the Universal theme parks and CityWalk. If the intent of your vacation is to have a place to sleep, while you spend your time awake time at the parks, this is the location for you. It did not having the relaxing resort feel which you might slightly expect with the $10 facility charge.
October 22, 2013
Rated 4 out of 5 by Outerspace This hotel provides great value for the rate
Stayed at this hotel for one week and received great value for the rate. Stayed in a room on the 21st floor with good panorama view. Hotel service is very good and the staff is very professional. The location of the hotel is fantastic with major malls and attractions just minutes away from the hotel location.
December 10, 2011
Rated 3 out of 5 by GourmetEvent watch out for the per day extra charges
We were happy with our stay until the check out time. the room sizes are not bad actually. My husband and I are Gold spg members. We were shocked to find out that we were getting charge $10 per day for hotel internet use and parking facilities. Per Spg.com
it says: Wireless High Speed Internet Access in All Guest Rooms (Complimentary)and Self Parking Facility (Free). According to the staff, the hotel web site indicates that there is $10 charge for the above mentioned items. I told them as spg member all I care is what the spg.com web site says. I told them I even confirmed that over the phone with the spg rep regarding the internet access. they finally took the charges but I still found it very upsetting. we had two rooms reserved and our young adult children were going to spend last night with my family members. But we decided to leave early from our room so we don't have to go through the same experience again during our check out. As SPG Gold member this was not acceptable.
December 30, 2013
Rated 5 out of 5 by Cross3434 Great Location
Great location to all the attractions in Orlando. For night life must go to Senor Frogs just up the road from the Hotel, Senor Frogs will provide the transportation to and from the hotel free of charge. Views from the room are outstanding, nothing negative can be said about the hotel or area.
March 25, 2014
Rated 5 out of 5 by Bobby67 This hotel is in a great location
The location was perfect, and the staff treated me like family. The bar tenders and staff were exceptional in making me feel at home. The Laundromat was really a plus while staying for twelve days.The beds were very comfortable,and the rooms were spotless. Will most definitely return next year.
April 5, 2013
Rated 3 out of 5 by Lucia This hotel has a great location
The hotel has a great location but needs to be renovated. Air conditioning in my kids room was not working well but a technichian visited us right away. No light in one of the lamps. Ice machine in the 18th. floor out of order. Little things like those made a bad impression of the hotel
October 24, 2012
Rated 4 out of 5 by zlzoul Convenient and Nice Hotel
This hotel is very close to Universal Studio. Room may seem a little bit old but everything is fully functional and quite comfortable, just like other Four Points hotels.
Since I just stayed one night here so I didn't interact with a lot of staff. Everyone I meet was quite friendly.
March 5, 2014
Rated 1 out of 5 by JMRSFI1 Hotel was dirty
Our room smelled like perfume and cigarette smoke. Glass rings were showing on ac unit. Soap was missing. It looked like someone had just been in the room. The shower was dirty, the carpet was dirty.
Sheets were just a top sheet covering mattress-not a fitted one. Very disappointing.
April 3, 2013
Rated 1 out of 5 by unhappyguest this hotel is not up to spg standards
I stayed at this hotel from 14th Nov. 2011 for 4 nights. Basic one star service. poor or non recognition for a platinum member. room has a coffee maker but they supply only single serving. basic service all round and I will never stay there again and will never recommend to anybody.
December 10, 2011
Rated 5 out of 5 by BF52 Excellent staff on hand
Enjoyed my stay at Four Points. The staff was very friendly well trained and made my stay very enjoyable. My room was clean and very comfortable. The accomidations overall were excellent. I would definitely recommend this location and stay again when I visit the Orlado area.
October 26, 2013