Rated 5 out of 5 by Euroman52 Great hotel
Our stay was outstanding. Brooke was as good as it gets relative to customer service and attention.
Rooms were comfortable. Walking distance to Universal was good.
All in all it was a wonderful visit.
June 21, 2014
Rated 4 out of 5 by AdamF Convenient to Universal
I stayed here while on a family vacation to Universal Orlando. In addition to the usual amenities, the hotel offered complimentary shuttle service to Universal, which was a great value-add to avoid the hefty parking fee at the park.
When I checked in, I was recognized for my Platinum status and upgraded to a deluxe room on the top floor, which had awesome views of the surrounding area.
We took advantage of room service for breakfast 3 of the days we were there, which was a good value and extremely convenient when looking to get an early start on the day.
I would recommend this hotel to others.
February 24, 2014
Rated 2 out of 5 by upset57 a bad experience
i am a platinmum member and expect certain amenities and courtesies. Upon check in I was informed that the hotel is now charging a parking fee due to recent upgrades of the pool area, that's great but the parking lot is full of pot holes and the rooms are dated and out of touch, so before they start raising fees they should get the hotel in top shape. Also as a platimum guest the parking fees are usually waived, I was told that in the future they would apply and I responded with I guess that I won't be staying here in the future. I also experienced a bad tv remote and had to wait to have it fixed.
January 20, 2014
Rated 4 out of 5 by LENandVIKI Great location for Universal
My wife and I live in Florida but have not gone to Universal before. We are members of the Starwood group so I looked for hotels closest to Universal. We could not have found a more convenient location. It was less than 5 min. each way. The hotel is old but the rooms have been renovated and we found them to be very nice. I found the manager in the lobby almost every time I was in it and he was very helpful with giving me directions to local businesses. It is not a five star hotel but it more than met our needs and we had a terrific time while staying there with no complaints about the hotel or staff.
December 12, 2012
Rated 1 out of 5 by MsGreen999 Bed uncomfortable and creaky
I can't say that my experience applies to the entire hotel, but the king bed in room 1715 was extremely uncomfortable. Not only was the mattress uncomfortable, but the frame squeaked every time we moved. I used points to cover the charges, and feel that I was ripped off. The person at the front desk offered to take care of any charges I had on account, but since there were none, I received no restitution for the inconvenience.
July 15, 2013
Rated 4 out of 5 by Brotis1245 Hotel is a fine, affordable place to stay
We have enjoyed the features and the comfort of our hotel room. The bed was comfortable and our room was always kept clean.
The only nit-picky issues I had were:
1. No microwave or refrigerator - Food costs are high and would like to rely on purchasing frozen foods than dining out a lot.
2. Internet service were poor - I enjoy complimentary wifi but I felt that they could at least boost the service on it. Then again, it is Florida so it's understandable.
Other than that the services and facilities were great. I would consider coming back again.
Something that I would like to point out and loved: Hotel has an arcade game - Pump It Up: Exceed 2 that I would consider on purchasing. :D
August 4, 2013
Rated 3 out of 5 by Coralie Good Location
Upon arrival , we were told there was an outage and key cards could not be used to access rooms. Every time we wanted to exit and re-enter room we would have to be accompanied by hotel staff. By next morning, the issue was still not resolved. At check in, my gold status was not recognized, I was not asked which amenity I would like, and my room was just a regular room, no upgrade.
What was truly disappointing was that we were unable to watch the NBA final game 3 match, as ABC was not available on tv due to error in signal, which I was told could not be resolved until next day.
After serious complaint, I was told I could watch game in Spanish on Espn Latin channel. Not exactly ideal...as I don't speak Spanish, as compensation they offered me 2 beverage coupons.
As far as clean, hotel was clean, it does need a few upgrades and needs to be a bit more modern. Staff was nice, and location was great... But I don't think I will return.
June 12, 2014
Rated 2 out of 5 by MMRMMM Review
Upon arrival, took 5 trips from front desk to room to have a key that worked. A trip or two would have been acceptable as the front desk staff indicated there were issues with the keying system. But, having to ride up and down the elevator four times with bags and belongs on back to have a special "red" key work on the firth time was a bit much.
The toilet did not flush. The handle "giggled" but absolutely no movement of water from the toilet - not good.
The staff were trying hard to be positive and responsive, but the structural issues were getting in their way.
March 13, 2014
Rated 2 out of 5 by Timmy21 This hotel needs a renovation done.
This hotel is behind the times needs to be updated. Breakfast was ok except for the waffles being hard as a rock both times served. Pool was dirty with tree parts and hair in the pool the whole time we were there. The pool service was great for drinks, lacked in food taste. Room was clean, bathroom nice, rug looked unclean and old needs to be replaced. Staff was very nice and helpful they were the best part. The whole thing about the
breakfast voucher thing was a hassle had to
get a new one every day that was a pain and
May 4, 2014
Rated 4 out of 5 by PapaGeoff Decent Hotel
We stayed here for one night on a weekend trip to Universal Studios. It was close to the park, but claiming walking distance might be a stretch. The room was clean, and nice. The TV was quite large.
We did have one wrinkle. I booked a king-bed via Travelocity and when I arrived they said that my reservation was for a queen and that there were no king-sized beds available. I showed them my confirmation from Travelocity and suddenly a King-sized bed "opened up." We were happy with the room, it was on the 20th floor and we had a great view of the parks.
Aside from that, the Red Lobster across the street had decent food, but a crummy bar and the breakfast buffet in the hotel restaurant was great!
April 29, 2013
Rated 1 out of 5 by JJN14 Did not honor reservation
I reserved two rooms six months in advance and at the time of check in the person at the front desk told me that they did not have rooms for me. They offered me a room at a different hotel and told me that I should come back the next day. After arguing about this they agreed to give me the rooms at the other hotel for my three days at Orlando.
Even though it worked out, the situation was very stressful and was certainly not up the standards I have been accustomed to as a SPG gold member.
May 20, 2014
Rated 2 out of 5 by Luis123 This Hotel needs improvements
The location is great the amenities and decor are outdated. It needs updating, paint, floors, elevators, carpets make it feel old.
June 12, 2014
Rated 4 out of 5 by Outlook Overall, good experience
Pros: The hotel has a great location on International Drive.The Front Desk staff is amazing. John from the night shift helped us many times, gave good tips of what to do in Orlando and was very friendly. I wish all hotels had someone as helpful as him. The room was always clean and all the items were replaced.
The cons: No windows on the room, it is uncomfortable to stay in a room without windows.
On saturday night, we wanted to go to the hotel's restaurant, but it was closed to a private party. It was very disapointing, because nobody warned the guests.
The remote control on the gym wasn't working, I believe it only required some fresh batteries. I warned the front desk and on the next day it still wasn't working.
January 29, 2014
Rated 4 out of 5 by chili76 Staff is Excellent!
Hotel was nice, could use some updating. Staff was excellent although a large group was over running the staff, rude to other guests and showed NO consideration for any other guests, staff was overwhelmed and didn't ever see any Management involvement!
June 7, 2014
Rated 1 out of 5 by CANDYCANES PROBLEMS WITH THIS HOTEL
WE WERE TOLD THAT THE POOL BAR WAS NOT AVAILABLE. NO PROBLEM. BUT THEY DIDN'T TELL US THAT THE POOL WAS NOT AVAILABLE IN FLORIDA IN JUNE. I WOULD HAVE CANCELLED AND FOUND ANOTHER HOTEL. VERY,VERY DISAPPOINTED IN DOUG AND THIS HOTEL.
June 2, 2013
Rated 3 out of 5 by realife Good location. Price right. All the amenities travelers expect.
This was a recommendation for me but it turn out to be a good one. The check in with Patrick made me feel right at home. For someone that travels for pleasure not business it speaks volumes when you are greeted with a smile and an attentive staff who welcomes you for what will be your home be it a night stay or a week. Patrick made that happen for my family. To him Thank You.
May 27, 2014
Rated 5 out of 5 by ASmitley1 Nice, relaxing hotel
Extremely comfortable and clean rooms (and plush bed) - perfect after a long day visiting Disney!
June 10, 2014
Rated 5 out of 5 by lobo218 Pleasantly surprised by this hotel
For a Four Points - this hotel was beyond what I was expecting. The room was quite large, the bed very comfortable ad the staff was great. I liked the shower/conditioner/gel dispensers int he shower.
November 10, 2013
Rated 3 out of 5 by Codex Room
The room we had was undersized for 3 people. The chest of drawers was in bad shape. One of the drawers was broken and would not close. The mattresses were well used causing sleep to be uncomfortable.
February 12, 2013
Rated 4 out of 5 by TKnight Room comfor could have been maked "good"
The Air-Con in the room (1912) sounded like a helicopter taking off with a loud "drone and rattle" noise - had to switch off to get any sleep - Change of room offered on final the night - declined, as happy with hotel and Team
A little whinge - On Bar-B-Q night, even though I had purchased a cocktail, an additional beer was declined because my Wife was required to attend the Bar in person. I am English and would not instruct my Lady to go to a bar just to order a free drink. We left the BBQ. a little miffed. A Gentleman would understand this protocol stance..
November 17, 2013
Rated 4 out of 5 by Iditarod4me A Very Nice Surprise
Having stayed here before renovations, we were very surprised at how nice the accomodations are now. Room was very clean, and the bed very comfortable. Reception was smooth and friendly. Only snag was getting into the room. Keys would not operate elevator and then would not operate door lock requiring multiple visits to the front desk and door lock repair. Staff responded quickly and appropriately though it was an inconvenience that took away from an otherwise enjoyable stay. For the value and multiple complimentary amenities, this hotel is a very good choice.
June 5, 2012
Rated 5 out of 5 by spanky Classy front desk
The front desk volunteered to help me with my ipad and getting the wifi to work. All the employees were very classy!
March 12, 2013
Rated 5 out of 5 by Christi5 Convenient and comfortable
I was very pleased with Four Points on this stay. We attended at concert at Hard Rock Cafe in City walk and it just took less than 5 minutes to get there by cab. The convenient location is one of the most appealing factors. It's located right off I-4, right on International Drive. The friendly staff, comfortable bedding, and clean, spacious rooms are also wonderful aspects of the hotel. The GM, Mr. Barrow showed exceptional professionalism and kindness during the stay. I would highly recommend this hotel to anyone staying in Orlando for any amount of time.
February 7, 2013
Rated 3 out of 5 by EG220 Disappointed in Response
There was a problem with the bathroom door in my room (would not close). On two separate occasions, we requested that it be fixed. It was never fixed, nor was I provided with an explanation for WHY it was not fixed. As such, I had to use a towel or trashcan to prevent the door from opening. Disappointing. In addition, although a MINOR detail, the ice machine on my floor was broken throughout the stay (4 days) so I had to go down a floor - again, this is a minor thing, but my concerns went unanswered.
April 16, 2014
Rated 2 out of 5 by Marsha Not up to Sheraton Standards
Off to a VERY bad start, then just average
April 24, 2013
Rated 2 out of 5 by HappyGuest2012 Not so great
Not my idea of what a Starwood hotel should be. Bad smell in the lobby, nasty carpet in the room, screws popping out of the shower curtain rod, A/C that works only some of the time. The location is hard to beat if you're on vacation and visiting Wet n Wild or Universal Studios, but if you're attending an event at the Convention Center, avoid this place like the plague even if you're a die-hard SPG member and the Westin is full. The one bright spot is that the staff seem pretty friendly.
My coworker said it best: "This place is a high-rise Motel 6".
July 2, 2013
Rated 3 out of 5 by TGator Average Hotel
I expected a little more from this hotel when booking considering the prices. However, it was...fine. The reservation was booked incorrectly online and I had to push to get the correct number of beds upon check-in. The room was clean, but nothing was updated or anywhere above average. The blinds were broken, so our view was limited. There was no instruction for check-out procedure so we were left to guess on the process and exact check-out time. I was neither disappointed nor impressed. The hotel was acceptable for the one night we stayed.
January 29, 2014
Rated 5 out of 5 by PBASUCCESS Ausome Visit
It was a short stay but we had a great time. The staff was very helpful and the room was great.
June 2, 2014
Rated 4 out of 5 by Clownfishman Good use of SPG points
Initially the room we got was Room 1202, there was multiple issue with the room including blood stained bed sheet, broken shower heads, not working lights.
We went down back to the front desk and Patrick took care of us really well and put us onto 14th floor. Since then everything is smooth sailing and we were very satisfy after that.
Initial room could have been better but it has to do with room cleaning staff than anything else.
May 4, 2014
Rated 3 out of 5 by smilies overall I would not say this is the best hotel out there
I asked for a fridge in the room, they said they had nothing available the first night but they did give me a mini fridge the second night. I got hurt my first night their bed frame was sticking way out and i didnt see it so close to the wall. They did have someone come and fix the bed which they did but overall did not enjoy my stay at this hotel. The staff was nice though just think i could have definitely stayed somehwere that was better! Oh and the airconditioning unit so soooo Loud!!!! That was the most annoying part of my stay!
January 22, 2014