Rated 1 out of 5 by Darian Many Problems
Toilet wouldn't stop running, no hot water after over 30 minutes of waiting for it to heat up (got a new room), TV remotes in both our rooms and my brother's room had dead batteries and the staff didn't have replacements, the phone didn't work in the room, the restaurant food was very bad and the staff while being friendly were untrained, the customer computers in the lobby were ancient and they wouldn't connect to the hotel's local area network so I had to use the computer behind the front desk to print out boarding passes. Needless to say, we were very disappointed in this Sheraton property.
February 25, 2014
Rated 4 out of 5 by zlzoul Convenient and Nice Hotel
This hotel is very close to Universal Studio. Room may seem a little bit old but everything is fully functional and quite comfortable, just like other Four Points hotels.
Since I just stayed one night here so I didn't interact with a lot of staff. Everyone I meet was quite friendly.
March 5, 2014
Rated 3 out of 5 by SurviverofSheraton Wet Rooms
A problem we faced in room 1110, was the constant humidity in the room and in the whole floor, the windows were so wet , that I cleaned them twice a day with the towels and each time I collected enough water to fill half plastic bottle of water (small bottle). By the 3rd day I woke up dizzy. The floor near the elevator was so wet that our shoes leave marks in the elevator's floor. The bed was uncomfortable that I was happy the day I left the facilities in my way home to my bed. In general the employees were kind and gave us good service when needed, but definitely I wouldn't recommend this hotel, which is of inferior quality than Sheraton located in Semoran near the Airport (Augusta ave I guess).
February 17, 2014
Rated 2 out of 5 by DrRaw This hotel needs renovation
there was mold between the bath tub and the floor of the bathroom. The AC did not cool and I woke up sweaty. there's no refrigerator in the room
March 3, 2014
Rated 5 out of 5 by kitt2618 Hotel staff friendly and close to Universal Orlando
Very pleased with our recent overnight stay. Wanted to see a concert at Universal and stay locally and not drive 25+ minutes home. We were able to walk to the park, and catch a cab back.
Breakfast buffet is standard fare and nice to only have to go downstairs; morning staff very pleasant there as well.
Hotel room very comfortable and large enough that my husband and I were able to relax for little bit before heading over to park. Beds are almost in need of replacing (or at least rotating or flipping them), as one side clearly "sinks." Only other issue was that there were little tiny tiny ants scurrying on the bathroom counter (brought to hotel's attention).
Jimmy at front desk wonderful!
February 17, 2014
Rated 2 out of 5 by TVwatcher Facility needs updating
I was on a business trip with a lot of evening spare time. Since I did not have evening sessions, I considered watching TV for amussement. The TV reception was not good. The service guys came to my room three times, but could not improve reception. The staff was attentive to my requests, but could not fix the issues.
February 14, 2014
Rated 4 out of 5 by black4039 Great Hotel, Need Microwaves and fridge in rooms
This hotel was great and the staff was excellent. The rooms was also great and it meet my family needs. Room just need microwave and refrigerators.
March 3, 2014
Rated 4 out of 5 by AdamF Convenient to Universal
I stayed here while on a family vacation to Universal Orlando. In addition to the usual amenities, the hotel offered complimentary shuttle service to Universal, which was a great value-add to avoid the hefty parking fee at the park.
When I checked in, I was recognized for my Platinum status and upgraded to a deluxe room on the top floor, which had awesome views of the surrounding area.
We took advantage of room service for breakfast 3 of the days we were there, which was a good value and extremely convenient when looking to get an early start on the day.
I would recommend this hotel to others.
February 24, 2014