Rated 2 out of 5 by Chiefapostle12 The Hotel Staff seemes VERY Unorganized and Untrained for large crowds
I Arrivied at the Hotel 2 check in for a 2 day event, and a total of 4 Rms 2 for the 1st day and 2 for the next day a total of 4 rooms. I had to say this at least 7 times to the front desk person doing the check in. They were unprofessional and would engage in personal conversations in front of me, my check in time took over 1 hour.
On checking out, my rate was changes and I was denied a refund of OVERPAYMENT, while being told several times, Im not argueing with you, the front desk manager continue to ARGUEING and be confrontaational with me, after spending almost 500 dollars she was refusing to refund me a sum of 20.00 . After 1 hour I did get refund the mindgame was to long
August 3, 2014
Rated 5 out of 5 by MLN123 This hotel has great features and is in a fantastic location.
The room was very comfortable and I slept very well. I loved the pool and the game room. We did not eat at the hotel but enjoyed free morning coffee in the lobby or making it ourselves in the room. The staff members were very friendly and prompt with service. We walked to Universal Studios in 20 minutes. There is a bus stop in front of the hotel for the trolley and city bus. We took the trolley to Orlando Premium Outlets and the city bus to Florida Mall. It was very handy to have a car rental in the same building. We also enjoyed the mini golf right next door and appreciated the Walgreen's and numerous restaurants very close by.
July 12, 2014
Rated 5 out of 5 Good stay
Had to attend a training class at this facility so decided to stay in same hotel. I usually stay at a Comfort Inn or Quality Inn. This room was as nice as any and the price was comparable. I qualified for government rate but found that other rates were better. Event rate was 101 other rate was 83. Significant difference. Since I pay taxes chose the lesser rate even though I was being reimbursed.
So the next time I'll be sure to check rates.
August 14, 2014
Rated 3 out of 5 by Toby247 Hotel has a serene environment
The hotel has a good location and the staff are quite warm and responsive. However, the meals are a bit uninteresting and the toilet facility requires additional attention.
August 14, 2014
Rated 5 out of 5 Great Staff
Enjoyed our stay. The staff is top notch and went out of their way to take care of our needs and questions. My only wish is that there was a fridge provided. I was told that all rooms will get fridges and microwaves soon.
August 13, 2014
Rated 4 out of 5 by Nel007 front desk service
The front desk was very helpful - always greeting the guests and willing to answer any questions. Ron was there most mornings to say hello to find out if we are enjoying the stay and if there was any service we need. He was there to answer any questions about the area around the hotel. He arranged the taxi service when we missed our bus. He went out of his way to find us a trolley when everyone was using the service at the same time and none were left. We would like to thank him for his great hospitality service.
August 8, 2014
Rated 2 out of 5 by Dogman Not up to Starwood Standards
This facility is tired, worn and not kept up well. I realize that it is in Orlando and has a high traffic volume, but it was dirty, moldy and not up to standards. I am would not stay here again, nor would I waste my points on this facility again either.
August 11, 2014
Rated 3 out of 5 by RemoMD Convenient and clean
Easily within walking distance to Universal. We used the free shuttle which was nice but it took 45 minutes by the time it stopped at all the other hotels. We walked back and it was 20 minutes at a brisk pace.
The only real problem I had was that we arrived at noon and they did not have a single room available for us to "crash" and get our bearings. Being platinum didn't seem to matter and we ended up storing our bags in an unsecured room because all the luggage storage rooms were filled as well. Staff was polite but really didn't provide an adequate solution.
August 4, 2014