Rated 5 out of 5 by KiwiNick Great stay as usual
This is my go to hotel when I am in Orlando. The location is great and the staff are very friendly. Pat at the front desk was amazing - so friendly and helpful - my friends with me wanted to know if american hotel staff were always this nice and friendly.
He got us awesome rooms on the upper floors with a great view and one with a fridge. Hotel rooms do sometimes have a weird layout - I have been put in the disabled room before - but they are very comfortable and always clean.
Its great to see the pool area has now been cleaned up again.
March 11, 2015
Rated 2 out of 5 by Bernardo86 not really SPG
There ws always waiting line for the reception desk. Also elevators are not sufficient. Did not feel at home / SPG hotel. Needs urgent rehab.
March 5, 2015
Rated 1 out of 5 by Media43 Unsafe and unclean
Do not stay here! Dirty walls dirty carpets and dirty people! Felt like I was going to get held up in the parking lot or in the hall. Drunken people wandering around the lobby and halls. Did not stay the night, too gross! Stay somewhere else, anywhere else.
Did not care I was an SPG a member, felt like I was given the worst room possible, unless they are all that bad.
March 1, 2015
Rated 1 out of 5 by ikabod You are a nobody here
Show your Starwood Preferred card at check in and it means nothing. If your profile says you do not stay near an elevator, they put you 15' away from one. I was given a commemorative Daytona Race pen and left it on my night stand, cleaning lady stole it while I was away for the day. The made a big deal out of writing it up, after that, there was no contact. Two days later, a one of a kind convention pen was also lifted from my night table. As well, Ice bucket was left with water in it, no bag. I reported that, also no results. They put on a good front, but could care less about your satisfaction
February 28, 2015
Rated 1 out of 5 by Pbaker Poor Housekeeping
While my room did appear to be clean at first glance, I later found condoms among the bed linens, which gave me the impression that housekeeping either did not change the linen from a previous guest, or was completely careless as they dressed the bed. The staff was pretty helpful and very apologetic as they changed the bed linen and disposed of the condoms. However, the circumstances pretty much made for an uncomfortable night, plus the fact that the bed was pretty squeaky did not help at all. I also noticed later on that there were a few stains in the bathroom that I was able to wipe away easily - again, careless housekeeping. I wanted to change hotels, but every other place that I called that night was booked. I will not be staying here again, ever, but I hope that for the sake of their future guests that my experience was an anomaly. I love Starwood and my past experiences with their hotels have led me to expect better, way better than this.
February 16, 2015
Rated 4 out of 5 by biztravelr nice quick stay
was here for business. good location. friendly front desk. internet was slow...not useable for business purposes but everything else was good.
February 11, 2015
Rated 3 out of 5 by GuestinScranton Improvement needed
This hotel offers a great location, but does not feel like a Starwood property. The rooms feel very "used", particularly the mattress and carpets.
If traveling to Orlando, I would not want to stay at this property again, although I am extremely loyal to Starwood properties.
January 26, 2015
Rated 4 out of 5 by RivRod Great View
Our room had a WONDERFUL view facing the water park; our son was amazed by it. Staff was very courteous and parking facilities are great.
January 20, 2015