Rated 1 out of 5 by DK08 Your kidding with this survey right?
There were problems with the hot water, the phones didn't work, and my diabetic mother waited patiently for a room service breakfast that never came. Of course as we left there was a leak in the lobby. There are far better hotels for far less money to justify the problems with this one. We absolutely WILL NOT recommend this hotel to anyone.
November 18, 2014
Rated 2 out of 5 by Ahmedootie Usually I love this hotel
Sadly, this most recent stay was very unsatisfactory. The bed closest to the window in room 1508 was most definitely broken, the ice machine which was right outside my door was broken and finally the toilet in the room was broken. I usually LOVE this hotel, and this was the first unsatisfactory visit for us out of a previous 4 or 5 stays.
November 17, 2014
Rated 5 out of 5 Awesome and friendly staff
This hotel has everything. We have stayed now 4 times for our annual 2 week vacation and not once been disappointed. The rooms are well equipped and clean. The pool is lovely and relaxing. The lobby staff are more than happy to help and give directions to anywhere but most of all OBAMA the barman is awesome - he made our holiday and my birthday and this hotel gives that just a little bit extra to make it that just little bit more special.
November 23, 2014
Rated 1 out of 5 by stewwwie1 Not A Usual Starwood Property
This hotel is on the decline. I checked into room 212 and it was passable. Dirty stained carpeting, furniture etc. was told that there were no other rooms available so we stayed. Next morning awoken by the sound of dripping water. checked and it was the a/c unit dumping water on the carpet. called downstairs and maintenance responded quickly. carpet will need to be dried and he was going to leave a blower. called again and asked for another room. went to front desk and given keys to another room which was dirtier then the room i was in. went back to desk got keys to another dirty room. finally given keys to 412 little cleaner but, carpet torn and dirty, curtains dirty and stained, window shade not cover window bright as day early in morning. A/C loud and sound of running water constantly. Cross this hotel off my list. Sorry used to like this place for its great location
October 6, 2014
Rated 5 out of 5 by Darlene45 Wonderful staff at front desk except for one
The room was great and the young lady at the front desk was wonderful. The nicest person you could ask for I don't remember her name she had longer dark hair and medium height. But when we checked out on Nov 4 we had I think his name was Frank not such a nice person. He might take some lessons from his manager as he was great also.
Very excellent stay.
November 10, 2014
Rated 5 out of 5 by Teebo Awesome hotel veryc close to Universal!
Hotel is very clean I slept like a baby I felt very safe with my children at this location. Minutes to Universal with a trolley and free parking in the lot. we also received late check out so we could sleep in!
November 10, 2014
Rated 1 out of 5 by Darian Many Problems
Toilet wouldn't stop running, no hot water after over 30 minutes of waiting for it to heat up (got a new room), TV remotes in both our rooms and my brother's room had dead batteries and the staff didn't have replacements, the phone didn't work in the room, the restaurant food was very bad and the staff while being friendly were untrained, the customer computers in the lobby were ancient and they wouldn't connect to the hotel's local area network so I had to use the computer behind the front desk to print out boarding passes. Needless to say, we were very disappointed in this Sheraton property.
February 25, 2014
Rated 5 out of 5 by Renno55 This hotel is in a great position
The hotel is in a great position for both Wet and Wild and Universal. The I trolley stops outside and gives access to the whole of International drive.
The hotel has a nice pool and efficient and freindly staff. The bar staff went out of their way to produce great cocktails for us. The concierge was always ready to help with transport and good information.
November 11, 2011