Rated 5 out of 5 by MLN123 This hotel has great features and is in a fantastic location.
The room was very comfortable and I slept very well. I loved the pool and the game room. We did not eat at the hotel but enjoyed free morning coffee in the lobby or making it ourselves in the room. The staff members were very friendly and prompt with service. We walked to Universal Studios in 20 minutes. There is a bus stop in front of the hotel for the trolley and city bus. We took the trolley to Orlando Premium Outlets and the city bus to Florida Mall. It was very handy to have a car rental in the same building. We also enjoyed the mini golf right next door and appreciated the Walgreen's and numerous restaurants very close by.
July 12, 2014
Rated 4 out of 5 by frosti2001 Great place to stay
Great location close to Universal Studios and various malls/ outlets, public transport and I Ride trolley stops very close. Restaurants and stores within 5' walk.
Nice, spacious room, big and comfortable bed, good bathroom, all clean. Walls are a bit thin so you easily hear what's going on in the room next to yours but reception is always there to help in case of problem. Very nice and helpful staff, Universal Studio desk in lobby and free shuttle to parks. Nice outdoor pool, gym and guest laundry service. On one day there was a free barbecue+ drinks, on another live music by the pool.
July 20, 2014
Rated 5 out of 5 by kokomopatti EXCELLENT
We thoroughly enjoyed our stay here, and wish we had stayed longer.
July 25, 2014
Rated 5 out of 5 by Gezer1985 Excelent
We receive an excelent service i hope everybody stays here
July 23, 2014
Rated 4 out of 5 by SixtyFive Hotel staff was nice.
Staff was helpful. I truly appreciated this.
Cleaning of rooms could use improvement.
Attitude of drivers on shuttle, on return trip was parks was poor. The driver did not even get out of the van, to help us out. I was traveling with my 92 years old Mon. I also have back problems. He lacked courtesy.
July 22, 2014
Rated 4 out of 5 by SeanTX Convenient and Good Service
I have stayed here on a couple of occasions and the hotel lives up to the Starwood quality as far as service is concerned. The only minor negative, a few minutes after I got up to my room at 11:00 in the evening, there was a knock from engineering on my door. They ended up having the wrong room. I fortunately was not asleep at the time.
July 21, 2014
Rated 5 out of 5 by terri223 This hotel was beautiful
Wonderful Hotel! clean, gave us dinner coupons and were overall very very nice
July 22, 2014
Rated 2 out of 5 by Unsatisfiedgal Staff need desperate training
Restaurant was terrible from the staffs knowledge to way to treat a guest the food was poor breakfast buffet needs better quality items, cleanliness was poor. Staff needs training. I've worked for Starwood for years and this was unacceptable.
July 21, 2014