Rated 4 out of 5 by pk052381 Very Good Choice
I stay here all the time for work. The best thing about this hotel is the staff -- great customer service skills, very friendly, and always willing to help. It's the only hotel I'll stay at when I'm in the York area.
July 5, 2013
Rated 5 out of 5 by ManBitesDog Good People Good Hotel
Always enjoy returning to York's Four Points. The people always have a smile, no matter the day or time.
June 7, 2014
Rated 3 out of 5 by Dee42 bathroom gel/shampoo/conditioner/whirlpool at poolside
I was extremely disappointed in the quality of
the bathroom shower gel/shampoo/
conditioner. no matter how much i used not one sud appeared one my body or in my hair .no matter how much i rinsed there was a suzzy film over my entire head which would not come out. Even after leaving the shower to blow dry my hair my hair came out flat with a slimy coating of film..gross...So i would Highly
recommend you bring your own shampoo/shower gel/cream rinse.
As for the whirlpool spa at poolside, the water was so highly chlorinated that it burned my eyes for a few hours after leaving it. So try not to get any water in your eyes
August 25, 2014
Rated 2 out of 5 by dirtycarpets Dirty
Carpets in bar area and breakfest eating are is very dirty! Do you have one cook? The waitress said it will be a long time to order a meal off menu because of a conference going on. Not impressed. People at counter were nice. The bed was comfortable and pillows are great. Caqrpet in rooms very dirty!
November 6, 2014
Rated 2 out of 5 by Blackbird The staff was generally rude and unaccomodating, exceopt for Billy at the fromt desk.
This facility was over-priced...did not even offer a free continental breakfast. The bar staff was non-responsive, except for one waityress who came around...
eventually and became friendly.
The two women at the front desk on the morning of our departure (08-07) were rude, and gave excuses for not changing a $ 100.00 bill...while one of them was counting a stack of bills right in front of me and my wife. Then, the other woman said the guy in the back room (unidentified) "had only 5's and 1's." I beklieve I was being told, indirectly, that they did not wish to help me.
I will never stay at this place again. So, please cancel nmy membership in your rewards program immediately ,if not sooner.,
August 13, 2014
Rated 4 out of 5 by Gregorio46 Pleased with the York 4-Points
We used the Sheraton 4-Points in York as our base of operations for our visit to nearby Gettysburg and other nearby attractions. It was well located and accessible It is a clean, comfortable, and up-to-date hotel that generally upholds Sheraton standards at a reasonable price. Our one minor disappointment was that the restaurant didn't have a regular breakfast on Saturday and Sunday but had a rudimentary breakfast buffet. However, there are good, inexpensive breakfast places and restaurants nearby. Other than this, we enjoyed our stay in this hotel. The staff members were friendly and competent.
July 18, 2014
Rated 3 out of 5 by MoreMemories Disappointing
Setting expectations at Four Points levels, compared to other SPG properties, my experience failed by that measure. This experience can be summarized by three incidents. First, no SPG Platnium recognition, no reward choices offered. Second, when I inquired about substituting my evening complementary drink for an additional breakfast coupon, the answer was no even when I informed the host that I was a Platinum guest. I have been successful negotiating this exchange at other SPG properties. Third, the breakfast was a DISASTER. No clean tables and one overwhelmed waitress. I bused my own table and helped myself to buffet in need of attention (Food shortages, cleaning, etc.) I left after ten minutes when it became apparent that my water and coffee were not arriving. This is a dated property but generally clean. Is the bedding SPG standard?
August 9, 2013
Rated 5 out of 5 by PaulR Excellent customer service
This hotel is in a great central location to check out the nearby sites such as Gettysburg, Hershey Park, and Lancaster County. The staff recognized my SPG status and was extremely helpful in making sure our needs were met. They also went out of their way to make sure that I was awarded all the Starpoints that I had earned.
Also loved the Bonus Free Breakfast on Saturday!
October 22, 2014
Rated 4 out of 5 by bizwoman business travel
Overall hotel was good and clean. Staff was very friendly and accommodating. The breakfast buffet on Friday morning was not so great, but decent variety. Bacon laying in grease and the hashbrowns very greasy as well. Saturday morning was a little better. Hotel room was very spacious and clean. Had a connecting door in my room and could hear people talking in the other room. Meeting rooms were very nice.
October 17, 2014
Rated 4 out of 5 by PhotoJack45 Nice hotel
The Four Points in York is located far enough from major roads to be quiet at night. The room was perfectly satisfactory -- no complaints. The free breakfast included pancakes, eggs, and sausages, which is much better than the cheap "continental" you get at many hotels. The rates seem to be very competitive with other mid-range hotels, so this looks to be a good deal. .
October 13, 2014
Rated 3 out of 5 by SS50 Nice pool but ....
The hotel was o.k. but appeared better on line. The pool was large and clean but needed some fixing on the floor around it and the towels weren't kept stocked. The food was cold. The room had a slight odor of cat urine near the door. I'm sure it wasn't but none the less that was what came to mind. Staff did do something and then it was better. The bed and pillows were very comfortable. Staff was friendly and helpful.
October 6, 2014
Rated 4 out of 5 by LULI Staff Always Super Friendly
Been staying at this hotel for 3 years now and I'm always impressed by how helpful and friendly staff always is! Thank you since it always make my stay better!
October 23, 2014
Rated 4 out of 5 by JP22712 Fall Getaway
A quick trip to Lancaster/Gettysburg area to take advantage of the fall colors was in store for my most recent stay at Four Points in York. The only thing the hotel couldn't provide were the fall colors I was anxiously awaiting (we were a week or two too early for that).
We arrived late on a Friday and were greeted by a wonderful staff member who immediately made us feel welcome. We were pleasantly surprised by the availability of a complimentary breakfast on Saturday and Sunday mornings. The room was clean and comfortable - absolutely no complaints on this stay.
My only recommendation would be a bit more variety for their complimentary breakfast. Both days were identical offerings and the condition of the pancakes some of the other products made me question if they were just left over from the day before. (The pancakes were very hard and cold - not a popular item). Since I hadn't expected anything, we did appreciate what was offered and I was quite content with the yogurt and milk while my traveling partner enjoyed the eggs, hash browns and sausage. The hostess was wonderful and I would return just to see her again.
Will definitely make another trip to this hotel - and hopefully be able to time our visit better next time to enjoy the scenery a bit more.
October 20, 2014
Rated 2 out of 5 by Evelyn44 President
I have been a SPG member for many years. Was very dissappointed with the hotel. From the registration to when I left. I was not welcome by the person checking me in as a SPG member. As a matter of fact the manager had to intervene and mentioned it. Housekeeping did not clean my room not once even though I advised front desk. Garbage was over flowing and towels were taken out of my room and none were replaced. When brought up to the front desk, they were very apologetic and told me they would send up. An hour later, still no towels and I had to call again.
The property is in need of some upgrading. Linens, beds and pillows. The only positive to my stay is that the staff was pleasant. Would not stay at this location again. Definitely not worth what we paid.
July 9, 2014
Rated 3 out of 5 by jas1111 Just not satisfied
The hotel as a whole was nice it was most of the service that was not accommodating.
They had only one washing machine, which was broken and they charge $6.00 to use it (a little steep for a paying guest). 4 people in our room and we only received 2 clean towels when the room was done. Couldn't use parts of the facility to have a team meal and be out of the way of incoming guests. Instead they said we could sit in the main lobby/entrance. When I asked about disposing of the pizza boxes I was given directions to the dumpster outside.
June 23, 2014
Rated 4 out of 5 by natedog48 Friendly Staff
We stayed here for a lacrosse tournament weekend for my son. The room was clean and there was plenty of towels and pillows. The staff was very nice and helpful. We used the pool, hot tub and the workout room. We ate dinner one night in the hotel and it was average. I would have liked to see some other varieties at breakfast but it worked. Really my only disappointment was when I wanted to wash my sons lacrosse uniform and discovered the machines are very old and questionable. And it was $6.00 to wash (no detergent included) and $1.00 to dry. For $7.00 a load I would expect new machines. The only other bother was that the fan was on constantly and was a little noisy at bedtime. The hotel has many upgrades but shows its age in other areas. We did enjoy our stay and would return!
July 18, 2014
Rated 4 out of 5 by Desanka Pleasant Stay
The staff is very helpful and attentive. The room is quite comfortable, but severely lacks outlets. It was not possible to charge a phone and have a floor light on at the same time because one of the two outlets was broken. There are no outlets on or even near the desk for plugging in a computer. The breakfast buffet looked good, but eggs and hash browns were cold almost immediately. Waitress was very cheerful, and knew my name after one visit. Location is convenient to lots of restaurants and shopping if necessary.
June 20, 2014
Rated 1 out of 5 by Clancey2 Worts experience of my life.
Room was so full of the odor of chlorine you could hardly breath. Sheets did not smell clean had a body odor to them, room was extremely dark and two of the lights didn't work. No exhaust in bathroom. I spoke with the desk manager and he said we would not be charged for the night that was the only positive thing that happened. You can't expect people to stay in a hotel with all of these problems. I would never recommend or stay there again. VERY SURPRISED that this was a Sheraton Property.
August 4, 2014
Rated 4 out of 5 by Egan91 This hotel has friendly employees
The only problem that we saw was that there was not enough help in the restaurant. The waitress also had to deliver room service. And the people didn't keep the buffet item filled. An example was that the cut fruit was empty by 8 am and not filled until after 9am after most people had left. The same applied to the eggs which ment that we had to spend a lot more time trying to have breakfast before we could start our day.
August 27, 2014
Rated 5 out of 5 by OldOX78 We are happy to choose this Hotel to Stay
The room are clean, the staffs are friendly, bath room are clean and the breakfast buffet is good.
The only one problem is they are unable to show me how to get to York Tax office.
September 26, 2014
Rated 4 out of 5 by Kate1425 Comfy room!
The room was very comfortable and clean, and the hallways and lobby area were clean and in good condition. The side entranceway into the stairwell, however, had an odd smell that persisted over the several days we were there.Not many places to eat nearby, a diner next door and one restaurant across the street. We had to head over to the Mt. Zion exit off Rt 30 (5 min. ride) to find some alternative places to eat (there are several restaurants in that area)
July 3, 2014
Rated 4 out of 5 by hotelrevi22 Good but can be better
This is my second time at this 4 Points facility. Reason I like it is the proximity to the outlets and the Sight and Sound theatre. Free breakfast on weekends, it has a pool, jacuzzi, weight room- The issue is that the room where the pool is located is not warm and the hot tub does not warm up enough either. The weight room is outdated and needs fixing. Although free breakfast is better than no breakfast, it stops at 10 am-something that should me moved closer to 11 am so that people leaving the hotel have time to pack up and leave by 12 noon without having to rush down stairs to eat and then go back up and get things ready. I did experience alot of young children roaming the hallways, but it was manageable. The bar closes prettty early as well and it should be open a little later and have a much more friendlier bartender.
December 4, 2013
Rated 2 out of 5 by Holliekd This Hotel was disappointing
The staff was not friendly at all. The lobby of the hotel was not well kept. I did not get a warm and fuzzy feel from the room as I normally do when i stay at a Starwoods Hotel. I was afraid to sleep under the covers. I would not stay there again nor would i recommend to a friend.
August 28, 2014
Rated 5 out of 5 by jack786 perfect hotel
Everything was great as expected , nice , clean ....
The hotel staff banging on our door at 9:30 pm and then coming in to give us a few handtowels that we were supposedly missing is not something that should happen ... and when i complained about it on checkout i was told "ok" . other than that everything was great .
August 20, 2014
Rated 5 out of 5 by SteveS31 Great stopover
Found Four Points by Sheraton in York by accident. This was one of the most pleasant stays in the eight weeks of travel being undertaken. The staff were extremely helpful on a number of occasions, the evening meal and breakfast excellent, and the rooms very comfortable. Would recommend a stay here to everyone.
August 14, 2014
Rated 1 out of 5 by ssas12 Terrible room
The room was not very clean and was old. There were cobwebs all over the ceiling. The blinds had black spots on and the couch was filthy. I was extremely unimpressed by the hotel
September 3, 2014
Rated 4 out of 5 by Gregster Nice, Clean & Friendly!!
Always a nice place to stay!
September 13, 2014
Rated 3 out of 5 by outoftown11768 Not too bad
Room was clean but dated. First time I was ever charged for a roll away bed. Im not sure if i was in the correct room because there was no SPG preferred guest sign under the room number like the others. We stayed for three days and opted for no room cleaning because we were rarely there. We received one voucher for 5$ which Ieft with a tip for the cleaners.
July 18, 2014
Rated 5 out of 5 by TheDonald stay
As you can tell by the number of SPG points I have I stay at your locations quite often. Trust me if my experience changes I will be sure to let someone know. In the meantime, I don't have time to receive numerous e-mails for every say I make. Thank you for your consideration and keep up the good work. I'm already booked again for next week.
July 17, 2014
Rated 2 out of 5 by Baseball8 This hotel needs work
The rooms in this hotel were strictly average. However, the exterior was dirty and the landscaping poor. There is an indoor pool. Off the indoor pool is an exterior patio. When attempting to re-enter the pool area from the patio, it is necessary to insert one's room key. Unfortunately, the locking mechanism was broken, so re-entry was impossible unless someone came to open the door from the pool side. What is completely unacceptable is that the message stating that this locking mechanism was out of order was completely taped over with cellophane tape, and it was apparent that it had been on the box for quite some time. This should be fixed immediately. Since I couldn't return to the pool area through the door, I had to descend a set of exterior stairs. These stairs had large weeds growing through cracks. It is apparent that no one had tended to these steps in months. If I was the manager, I would pull out the weeds myself. It's obvious that either the manager doesn't walk the property, or else he doesn't care about the property.
August 14, 2014