Rated 5 out of 5 by mb3517 Service
The service by the staff is excellent. Hotel personnel are always able to accommodate me with anything I need. They are polite and professional at all times.
January 13, 2012
Rated 2 out of 5 by Bob18 Lots of youth
I have stayed here a couple of times, both time on the weekend, and both times overwhelmed by the amount of youth running around. Inquired upon checking out, and found that most weekends they have high school teams that book a large block of rooms. I was booked away from the youth teams, but next to a long term hotel resident that was just as loud. Breakfast on Sunday morning may have been good, but all food was depleted by the young guests, so I cant comment.
February 21, 2012
Rated 4 out of 5 by Bob18 Better than in past
Stayed here before, previous reviews have been deleted. In the past I have experienced this hotel being overrun by kids (young sports teams on tour buses). This stay was fine, hotel was minimally occupied.
August 1, 2012
Rated 2 out of 5 by ggmjr quite disappointed
This hotel is 5 minutes from where I live. During the week, I am in another state for work. I had the opportunity to do some business around my house and my wife and I chose to stay here while we had painting done.
Could not be more disappointed. The SPG recognition was non existent. I received exactly the room I booked with 0 upgrade. I asked about it and was told I needed to clear it with the GM who was unavailable? Really, that is not the TC of the program.
The lobby, bar and restaurant are redone nicely with great food. The rooms have redone bathrooms, but the room itself is many years past due for a renovation.
June 15, 2012
Rated 1 out of 5 by HockeyMom Customer Satisfaction Not Required
The room I was given had an very loud intermittent noise that continued to wake me up both nights I stayed. This noise went off 2 to 3 times at night and in the morning. I mentioned the noise after the first night to the front desk. Still heard the noise the second night. When I tried to discuss this upon check out I was not given a satisfactory response. Not a good experience if you can't sleep at a hotel.
March 6, 2013
Rated 5 out of 5 by Montour Excellent choice!
After running into a speed bump with multiple events in York during our groups desired weekend, we stumbled across this hotel! It's a keeper. We have already booked for next year. Couldn't have been more pleased. Everything is top-notch. Pool is beautiful. Great location! Cheddars across the street is a terrific choice for dinner.
April 26, 2013
Rated 3 out of 5 by Embarrassed Mixed Feelings
Elevators are small and slow, long wait time. Only 2 machines were working in the fitness center. The old lady bartender at the lounge was extremely rude. But room was comfortable. Plenty of parking. Free breakfast was a plus, but food was cold. Hotel was close to highway, great location. free wifi
June 25, 2012
Rated 3 out of 5 by MoreMemories Disappointing
Setting expectations at Four Points levels, compared to other SPG properties, my experience failed by that measure. This experience can be summarized by three incidents. First, no SPG Platnium recognition, no reward choices offered. Second, when I inquired about substituting my evening complementary drink for an additional breakfast coupon, the answer was no even when I informed the host that I was a Platinum guest. I have been successful negotiating this exchange at other SPG properties. Third, the breakfast was a DISASTER. No clean tables and one overwhelmed waitress. I bused my own table and helped myself to buffet in need of attention (Food shortages, cleaning, etc.) I left after ten minutes when it became apparent that my water and coffee were not arriving. This is a dated property but generally clean. Is the bedding SPG standard?
August 9, 2013