Rated 4 out of 5 by Clif1 Great place and great service.
We had a conference at the South San Francisco Conference Center and this hotel was just in front of it. Great service. Brandia gave us excellent SPG recognition and she help us accommodate all our needs. Room was large, nice and clean. My only disappointment was that the heater took a while to slightly increase the temperature in our room. Breakfast next day is basic continental. Parking is $10. Overall great experience
December 10, 2013
Rated 1 out of 5 by JohnJJ Worst ever Startwood experience
I booked a king size bed at the hotel, called them the morning of my arrival want to get an upgrade, the staff tell me they will try but will guarantee that get king size bed. When I arrived at 11pm, I was told there is no upgrade and only a twin bed room is available for me and my wife. To tired to argue, so we take it. The next morning, the breakfast for platinum member is a joke - the food is barely enough for a kid. They don't honor SPG membership at all. During our stay, the staff even reluctant to change towel for us, have to call 3 times for the delivery. Its a shame this hotel is part of starwood.
October 18, 2013
Rated 1 out of 5 by hsef99 What a dump!
This is an unsatisfactory hotel, badly in need of refurbishment and sharper staff. To make the situation worse, at three-thirty in the morning the night manager called my room, woke me out of a sound sleep, to ask if my alarm clock was ringing because a guest in another room was hearing an alarm. So, his solution was to wake up the other guests. Sheraton should be embarrassed to have its name on this hotel.
November 9, 2011
Rated 3 out of 5 by BigBill Needed Upgrade Going on
I have been staying at this hotel for it seems 10-12 years now, its location is convenient for my needs. It is currently undergoing renovations that are needed and I'll find out in about 10 days when I return. I have in excess of 10 stays at this location.
I have been upgraded to a larger room and occasionally to a bi-level as an SPG Gold Member. Staff seems confused about free water for more than one guest.
Look forward to a new room in 10 days.
February 16, 2012
Rated 1 out of 5 by XCityGirl So disappointed
Was looking forward to staying at this hotel as our last night in the SF area, close to the airport, etc. Our room was old & dirty (hanging cobwebs from ceiling) and needed serious renovation. There's is a mini fridge (empty), but it was locked and therefore we had nowhere to keep our perishables.
For $300+ a night, this was a waste of an evening could have been a lot more memorable and enjoyable.
Do not recommend.
February 16, 2012
Rated 4 out of 5 by JasonZ Good location, comfortable room
The hotel is conveniently located close to the airport and freeway. Contrary to some travellers, we did not hear noises from the freeway in our room and it was a comfortable 3-night stay. The room has good size, with nice furniture and comfortable beddings. There are power outlets on the desk which is very convenient for us to re-charge various electronics (cameras, phones, laptops). Free Wifi is also a great plus.
The downsides are: the shower has quite weak water pressure, there is a parking charge, and there is no pool. Also, the hotel has moved up from Category 2 to 3 which makes it ~100% more expensive than before (a big devaluation of the SPG points!).
August 31, 2013
Rated 5 out of 5 by bingo Best Four Points Yet
Hotel is right near the airport. They have a free shuttle that takes you to the airport.and also to the BART train station. It's about 200 ft walk to the station from where the drop you off,from there you can explore all of San Francisco or get to the airport.
The bedding was great,clean smelling sheets and nice pillows. The room was clean and had excellent work station and good high speed internet.
Staff was very helpful for directions.
Had one meal at the restaurant. It was the weekend,so the restaurant was almost empty , The food was prepared quickly and was very good.
I will definitely recommend this hotel
May 14, 2013
Rated 3 out of 5 by avidda under construction.
The stay wasn't that bad other then the room. Staff was wonderful and the bistro was very The room was half upgraded. The carpet was in the worst shape i have ever seen and to make it worse there was trash on the floor (to include a staple that would have been a death hazard to small kids). Our room faced the freeway and there was no black out curtains. Just the pull down blind that all the lights of the city shined through. when the tv was on you couldn't hear the traffic that bad but at 2 AM i woke up to the sounds of the freeway. I would like to see how it is after the construction is complete. Also, the rooms needs new LCD tv's.
February 10, 2012