Rated 2 out of 5 by Clif1 Hotel needs improvement overall.
Staff at front desk gives you the sensation as if they will prefer being somewhere else. No SPG recognition. The waiter at the restaurant during breakfast was rude. I will be coming a few times this next year to the South San Francisco conference center and will consider stay in another brand hotel despite being Platinum myself.
December 20, 2014
Rated 1 out of 5 by Ritesh82 Worst experience at Four Points Sheraton SFO
Had one of the worst experiences here of any of the SPG properties I have stayed so far. I usually tend to ignore small issues at any hotel I stay at however, this hotel needs serious improvements.
I have provided a high level account of bad service I received at your hotel -
a) Bad check-in experience. The agent at the counter was rude and acted as if she was doing me a big favor by giving me an upgrade. This was after reminding her that I had applied my suite nights for this reservation and I already received the confirmation. Still, she says she'll give me an upgrade is one is available, and then went on to behave as if she did me a big favor giving me one. I thought this was an SPG benefit for all platinum members and not a favor that is left to your hotel's customer service professional's discretion.
b) Dirty Towels. The room had dirty towers and this was pointed out to the agent at the front desk.
c) Bad mattress in the rooms. The mattress was all torn up beneath the sheets with springs sticking out of it. It was the same issue with the other room which I was moved to when I complained of the mattress. This is after the fact that SPG prides itself in its beds.
d) Bad service in the restaurant. The waiter serving the breakfast actually asked me to get up and grab my own coffee myself from the counter where the coffee thermos was placed. At this time, I also noticed that your hotels front desk staff lied to another SPG platinum guest that the hotel's restaurant didn't have any decaf coffee just because they didn't want to do their job and brew some fresh decaf coffee!
e) Bad creamer in the room. The coffee creamer provided in the room was so old that it went bad and could have been a potential health hazard to anyone consuming it.
f) Noise in the rooms from upstairs. I had my sleep disrupted several times for two nights in a row. This was after I called help desk twice on each night complaining of the noise from the room upstairs.
f) Overall bad attitude of the whole staff at the hotel. Very bad attitude from your staff i.e. help desk staff, restaurant waiters, etc.
Overall, very bad experience here. Will definitely not recommend this hotel to anyone.
December 22, 2014
Rated 1 out of 5 by hsef99 What a dump!
This is an unsatisfactory hotel, badly in need of refurbishment and sharper staff. To make the situation worse, at three-thirty in the morning the night manager called my room, woke me out of a sound sleep, to ask if my alarm clock was ringing because a guest in another room was hearing an alarm. So, his solution was to wake up the other guests. Sheraton should be embarrassed to have its name on this hotel.
November 9, 2011
Rated 3 out of 5 by BigBill Needed Upgrade Going on
I have been staying at this hotel for it seems 10-12 years now, its location is convenient for my needs. It is currently undergoing renovations that are needed and I'll find out in about 10 days when I return. I have in excess of 10 stays at this location.
I have been upgraded to a larger room and occasionally to a bi-level as an SPG Gold Member. Staff seems confused about free water for more than one guest.
Look forward to a new room in 10 days.
February 16, 2012
Rated 1 out of 5 by Dan19561956 Bad attitude
I experienced bad attitude from the staff and will never stay again at four points hotel
Once my card is ready for renewal I will cancel it. Very disappointed with spg right now
November 11, 2014
Rated 1 out of 5 by XCityGirl So disappointed
Was looking forward to staying at this hotel as our last night in the SF area, close to the airport, etc. Our room was old & dirty (hanging cobwebs from ceiling) and needed serious renovation. There's is a mini fridge (empty), but it was locked and therefore we had nowhere to keep our perishables.
For $300+ a night, this was a waste of an evening could have been a lot more memorable and enjoyable.
Do not recommend.
February 16, 2012
Rated 4 out of 5 by raisinking SHEETS COULD BE BETTER
THE SHEETS LOOKED ALL WRINKLED UP AND USED.
OTHERWISE EVERYTHING WAS PERFECT.
December 10, 2014
Rated 4 out of 5 by Dhee Hotel is well maintained
Staff is professional. Has USA today and Wall Street Journal in every floor. Both indoor and outdoor parking for $10 a day. Close to highway. Room is clean and comfortable , nicely furnished.
December 6, 2014