Rated 3 out of 5 by Jack25FromBoston Unsolved Problems
Clock radio didn't work, neither clock or radio, when plugged into different outlets. Called desk at 9:30 PM, they called back and said they couldn't replace it. This left us with no clock in the room, which complicated our ability to sleep comfortably and make an early flight, although the wakeup call came on time. I can understand housekeeping staff had left for the day, but wouldn't unused rooms have a clock radio? Also, the air conditioner unit had an annoying internal rattle, we wound up turning it off, also uncomfortable. Finally, printer in the business center didn't work, so we weren't able to print boarding passes. Strange problems for an airport location with business travellers. I did enjoy the shower, liquid products and their dispensers were great.
August 10, 2014
Rated 3 out of 5 by Lilfella Early flight sleepover
Wanted to stay close to SFO for early morning flight. Roomy and clean accommodation, responsive staff, prompt free airport shuttle every half hour, morning coffee in lobby. Good value.
August 24, 2014
Rated 4 out of 5 by Alfredo1845 Close to SFO
If you have an early flight out of SFO this hotel is close and convenient to the rental car return area. Nightly rate was high considering the level of service and proximity to a major highway. Shuttle starts running at 4:05 AM.
August 24, 2014
Rated 1 out of 5 by KyleS Don't stay here
25 minute wait to check in. Front desk staff was rude and complaining about being overworked and about to quit. Ice machines broken. Washing machine broken. Fitness center closed for remodeling. The pizza in the restaurant was worse than any frozen pizza I've had.
It's close to the airport but you would probably be better off sleeping at the airport.
August 21, 2014
Rated 3 out of 5 by Laroo Good for a short stay
Pros; Proximity to Airport and to San Francisco and bay area attractions. Cons. Hotel is right beside highway so if highway noise is a problem for you, this will be a factor. Gym was being renovated when we were their, wish I'd known that when I made the reservation... Hotel bar closed at 10:30 on a saturday night...
August 18, 2014
Rated 4 out of 5 by bn203 Pleasantly surprised
The hotel is well maintained. Front lobby area is small but nicely decorated with modern furniture. The rooms are comfortable; beds are soft and amenities are convenient. Only feedback is walls are thin and hallway activity is very loud.
Front desk staff, Alex, was very friendly and helpful.
August 16, 2014
Rated 1 out of 5 by timperkins Won't stay again
Charged for parking, room keys didn't work (re-keyed 3 times), phones down, no bedding for pull out coach in room, only 1 TV remote (2 TV's on 2 floors). The room was very sparsely furnished. Single, slow elevator for 4 floors.
Since the phones didn't work, I walked down to the lobby 3 times to get the keys re-made and ask for bedding. Why don't they just keep the bedding in the room? And why only 1 remote for 2 TV's?
When they dropped off the bedding, they only gave us 1 pillow. IN the middle of the night, it sounded like there was construction going on in the room next door.
I stay at allot of Four Points and this was the worse value I've ever had.
June 29, 2014
Rated 2 out of 5 by Jack1059 Did Not Honor Suite Award
I used one of my platinum suite awards for this stay. It was confirmed via email by the hotel. On arrival receptionist had no idea what I was talking about. Showed her email, said sorry will give you more points. Never happened. Also, one of the dumpiest SPG properties I have ever stayed at.
August 15, 2014