Rated 4 out of 5 by B220 Nice hotel, staff could be better
I'm very allergic to feathers, so every time I check into a hotel, I need to request that the bedding be changed to foam pillows and non-feather comforters. This is the only SPG hotel at which I have ever had an issue with this. The person at the front desk said that there was nothing she could do to help me. That seemed especially odd because I had stayed at this very hotel in the past and had never had an issue.
July 25, 2014
Rated 5 out of 5 by NancyLT Just what we needed
Unable to check in early, the staff graciously held our luggage for us, allowing us to keep rolling. Service in bar/restaurant was timely and professional
July 25, 2014
Rated 2 out of 5 by AndrewBrooklyn Small rooms
I got really small room (for 3!). Gym is also small. No SPG recognition.
July 4, 2014
Rated 1 out of 5 by timperkins Won't stay again
Charged for parking, room keys didn't work (re-keyed 3 times), phones down, no bedding for pull out coach in room, only 1 TV remote (2 TV's on 2 floors). The room was very sparsely furnished. Single, slow elevator for 4 floors.
Since the phones didn't work, I walked down to the lobby 3 times to get the keys re-made and ask for bedding. Why don't they just keep the bedding in the room? And why only 1 remote for 2 TV's?
When they dropped off the bedding, they only gave us 1 pillow. IN the middle of the night, it sounded like there was construction going on in the room next door.
I stay at allot of Four Points and this was the worse value I've ever had.
June 29, 2014
Rated 5 out of 5 by lucybelle Great location
Great location.clean rooms/excellent breakfast and accommodating staff especially Management
July 24, 2014
Rated 4 out of 5 by PlatinumBizTraveler Business traveler
- Significant airplane noise late at night and early in the morning from SFO.
- First time in split level loft suite.
- Extra fee to park on site.
- Long wait to check out. One problem customer on phone and one at the front desk tied up both staff members. Bad coincidence or poor workflow management? I'll use the tv to check out next time.
July 17, 2014
Rated 1 out of 5 by hsef99 What a dump!
This is an unsatisfactory hotel, badly in need of refurbishment and sharper staff. To make the situation worse, at three-thirty in the morning the night manager called my room, woke me out of a sound sleep, to ask if my alarm clock was ringing because a guest in another room was hearing an alarm. So, his solution was to wake up the other guests. Sheraton should be embarrassed to have its name on this hotel.
November 9, 2011
Rated 3 out of 5 by BigBill Needed Upgrade Going on
I have been staying at this hotel for it seems 10-12 years now, its location is convenient for my needs. It is currently undergoing renovations that are needed and I'll find out in about 10 days when I return. I have in excess of 10 stays at this location.
I have been upgraded to a larger room and occasionally to a bi-level as an SPG Gold Member. Staff seems confused about free water for more than one guest.
Look forward to a new room in 10 days.
February 16, 2012