Rated 4 out of 5 by igottopo Bus take too long
All is well except we had to wait about 50 minutes at the airport for the shuttle bus to the hotel.
July 29, 2014
Rated 1 out of 5 by BillyRaphael What a letdown...
Room 233 smelled of mildew and carpet was wet (gross). No other rooms available... No pool; traffic noise from freeway; and walls are paper thin. What a let down for an SPG hotel. On the positive side, the hotel did credit back 3,000 points.
July 28, 2014
Rated 4 out of 5 by B220 Nice hotel, staff could be better
I'm very allergic to feathers, so every time I check into a hotel, I need to request that the bedding be changed to foam pillows and non-feather comforters. This is the only SPG hotel at which I have ever had an issue with this. The person at the front desk said that there was nothing she could do to help me. That seemed especially odd because I had stayed at this very hotel in the past and had never had an issue.
July 25, 2014
Rated 2 out of 5 by AndrewBrooklyn Small rooms
I got really small room (for 3!). Gym is also small. No SPG recognition.
July 4, 2014
Rated 1 out of 5 by timperkins Won't stay again
Charged for parking, room keys didn't work (re-keyed 3 times), phones down, no bedding for pull out coach in room, only 1 TV remote (2 TV's on 2 floors). The room was very sparsely furnished. Single, slow elevator for 4 floors.
Since the phones didn't work, I walked down to the lobby 3 times to get the keys re-made and ask for bedding. Why don't they just keep the bedding in the room? And why only 1 remote for 2 TV's?
When they dropped off the bedding, they only gave us 1 pillow. IN the middle of the night, it sounded like there was construction going on in the room next door.
I stay at allot of Four Points and this was the worse value I've ever had.
June 29, 2014
Rated 5 out of 5 by NancyLT Just what we needed
Unable to check in early, the staff graciously held our luggage for us, allowing us to keep rolling. Service in bar/restaurant was timely and professional
July 25, 2014
Rated 5 out of 5 by lucybelle Great location
Great location.clean rooms/excellent breakfast and accommodating staff especially Management
July 24, 2014
Rated 1 out of 5 by hsef99 What a dump!
This is an unsatisfactory hotel, badly in need of refurbishment and sharper staff. To make the situation worse, at three-thirty in the morning the night manager called my room, woke me out of a sound sleep, to ask if my alarm clock was ringing because a guest in another room was hearing an alarm. So, his solution was to wake up the other guests. Sheraton should be embarrassed to have its name on this hotel.
November 9, 2011