Rated 1 out of 5 by timperkins Won't stay again
Charged for parking, room keys didn't work (re-keyed 3 times), phones down, no bedding for pull out coach in room, only 1 TV remote (2 TV's on 2 floors). The room was very sparsely furnished. Single, slow elevator for 4 floors.
Since the phones didn't work, I walked down to the lobby 3 times to get the keys re-made and ask for bedding. Why don't they just keep the bedding in the room? And why only 1 remote for 2 TV's?
When they dropped off the bedding, they only gave us 1 pillow. IN the middle of the night, it sounded like there was construction going on in the room next door.
I stay at allot of Four Points and this was the worse value I've ever had.
June 29, 2014
Rated 4 out of 5 by PlatinumBizTraveler Business traveler
- Significant airplane noise late at night and early in the morning from SFO.
- First time in split level loft suite.
- Extra fee to park on site.
- Long wait to check out. One problem customer on phone and one at the front desk tied up both staff members. Bad coincidence or poor workflow management? I'll use the tv to check out next time.
July 17, 2014
Rated 2 out of 5 by AndrewBrooklyn Small rooms
I got really small room (for 3!). Gym is also small. No SPG recognition.
July 4, 2014
Rated 3 out of 5 by SunnyBoy14 Hotel needs improvement
Weird smell on 2nd floor that made me avoid the gym. Dirty room windows.
July 14, 2014
Rated 5 out of 5 by Carolyn99 Excellent Hotel at The Airport
I would recommend this hotel and the services they offer
July 14, 2014
Rated 2 out of 5 by Colorado rm 304 poor a/c & tattered furniture
Close to SFO airport. Excellent staff !
But it's not up to Sheraton standards. If you're using SPG points it's not the best value. I would not recommend this hotel at the current required starpoints of 7000 ! It would be a fair value at 4000points and I could justify the lower standards.
July 12, 2014
Rated 3 out of 5 by Otter333 Room needs a good cleaning...
As a long time SPG member, I will generally cut some slack when things are below par, but this was a bit much. The bathroom had prevelant mold and needed a very good cleaning.
Also, I have an issue with charging for parking just because you are near the airport. I drive in for business meetings and the $10 fee for parking is off-base. If I was leaving my car and traveling by air, i could understand the need to charge. But a Business-to-Business trip doesn't warrant a parking fee.
July 9, 2014
Rated 1 out of 5 by hsef99 What a dump!
This is an unsatisfactory hotel, badly in need of refurbishment and sharper staff. To make the situation worse, at three-thirty in the morning the night manager called my room, woke me out of a sound sleep, to ask if my alarm clock was ringing because a guest in another room was hearing an alarm. So, his solution was to wake up the other guests. Sheraton should be embarrassed to have its name on this hotel.
November 9, 2011