Rated 1 out of 5 by NDBUK Stay elsewwere
Was charged an exuberant price for the hotel. The room and bed were dirty. Had to ask for more towels. Hotel was noisy and food was not good. Would not stay again....
No AARP rate given and took advantage of having to stay before airport when conference was on. Not our faults.
October 18, 2014
Rated 5 out of 5 by Jobo Excellent location
We were coming but from Australia and needed so well deserved sleep. This was the best place to do that. We had a very relaxing dinner with wine that the wait staff recommended. The check in agent was superb. Edmund was the most courteous and professional. He upgraded us to a loft room as we wanted quietness he deserves kudos for his attitude to SPG members.
October 15, 2014
Rated 1 out of 5 by hsef99 What a dump!
This is an unsatisfactory hotel, badly in need of refurbishment and sharper staff. To make the situation worse, at three-thirty in the morning the night manager called my room, woke me out of a sound sleep, to ask if my alarm clock was ringing because a guest in another room was hearing an alarm. So, his solution was to wake up the other guests. Sheraton should be embarrassed to have its name on this hotel.
November 9, 2011
Rated 5 out of 5 by Stargazer2000 Great Suite!
This suite was unusual in layout. Although it was on the top floor the suite was two stories, the first a living room area with convertible sofa/bed and sink and an upstairs loft area with a king size bed and a full bathroom. Very spacious and with the living room area well separated from the sleeping area this would be good for a family or several people traveling together.. Great layout for a suite. Friendly staff member when we checked in and out. We only stayed six hours due to plane schedule but it was all good and we were happy to get some sleep.
October 7, 2014
Rated 3 out of 5 by BigBill Needed Upgrade Going on
I have been staying at this hotel for it seems 10-12 years now, its location is convenient for my needs. It is currently undergoing renovations that are needed and I'll find out in about 10 days when I return. I have in excess of 10 stays at this location.
I have been upgraded to a larger room and occasionally to a bi-level as an SPG Gold Member. Staff seems confused about free water for more than one guest.
Look forward to a new room in 10 days.
February 16, 2012
Rated 2 out of 5 by BJCruz SPG Points
Beware if you're using your points at this location. They will put you in the noisiest room they have. They won't if you're a paying customer though. We spent the 1st 3 nights on the 4th floor with a broken AC unit, blinking green light in the middle of the ceiling, and loud mechanical industrial machinery going on and off throughout the night. We complained. They moved us noon the 4th day to the 2nd floor. Much better. Quieter. Also, if you're going GREEN - no room service/clean up - you get just that. They'll try to get you with the little $5 discount coupon to use at the hotel. DON'T use them! You'll lose your 250 BONUS Points that day for using that $5 card. TAKE the BONUS Points. And another thing, one hand hasn't a clue as to what the other hand is doing at this place. Speak to one person one day about their policies and the next day someone's telling you a different story the next.
September 15, 2014
Rated 3 out of 5 by DonLasVegas Charging for handicap parking
It seems really cheap to me that a handicapped person with one car books two rooms and is charged $9.95 to park in a handicap space outside the hotel for the night.
October 3, 2014
Rated 1 out of 5 by XCityGirl So disappointed
Was looking forward to staying at this hotel as our last night in the SF area, close to the airport, etc. Our room was old & dirty (hanging cobwebs from ceiling) and needed serious renovation. There's is a mini fridge (empty), but it was locked and therefore we had nowhere to keep our perishables.
For $300+ a night, this was a waste of an evening could have been a lot more memorable and enjoyable.
Do not recommend.
February 16, 2012