Rated 1 out of 5 by Travelbum Terrible Management - Loud Location
I've stayed at this property a couple of times out of necessity but have yet to find a good reason why it is branded as a "starwood" property since the quality, management, and ammenities really don't make the cut.
In my last couple of stays, I've had my car trapped in the basement parking lot by overflowing water and been walked with a confirmed reservation because they had no rooms (with a form letter that I filled in myself from the General Manager).
Its funny, at some properties, I get a handwritten note welcoming me to the location.... the GM's or someone takes the time. Here, they evidently knew they would walk us far enough in advance that they could have form letters pre-printed sending us to a competing chain. If ever there was a time for the GM to talke a leadership role, this would have been it. And at 1am in the morning it says please call with concerns.... I tried, it just rolled back to the lady at the front desk who didn't cause the problem but had to deal wth the fallout.
Rooms are noisy (watch out for the highway side), older, no way to get from the parking garage to the checkin until you are checked in (so you walk around the first time), and abviously poor management, all make this at the bottom of the list of places I would stay near the airport.
April 23, 2015
Rated 1 out of 5 by Me11111 not good
The first thing that was a bad sign is that when you enter the hotel, using the only entrance, you have no choice but to go up a short flight of stairs. Perhaps 10 or so, I did not count however this is no ramp. How this is even legal from a disability perspective baffles me. When I inquired about this as the desk, they said they had some kind of a chair lift but dont use it because it is noisy. This is a hotel, where people arrive with luggage and you have to carry them up stairs. Horrible design flaw.
The next poor design flaw is that their penthouse suites only bathroom is up a very tall and narrow staricase however the working desk area is down stairs. There is a bar area downstairs with a sink and not a towel or napkin to be found. You must go upstairs for that. Ugh.
Finally, my air conditioning did not work. My room was a sauna when I checked in (it was like 80 degrees that particular day) it never cooled off more than 2 degrees in spite of my cranking it as low as it would go to try to cool off the room. By time I figured out the room just wasnt going to cool down, i had already hung my clothes and didnt want to repack to change rooms (was only there one night) so I didnt say anything. However drying hair and applying make-up in a hot box is always fun.
Not a good one night stay.
April 13, 2015
Rated 4 out of 5 by Carol2015 Not too bad for airport access
Lobby is small but staff is friendly, room is clean, bed is comfortable, bathroom isn't roomy enough but okay, faucet is leaky when turned all the way up, towel is kind of worn, outside hallway could be equipped with new carpet and some lights, the single elevator is slow and needs update.
March 17, 2015
Rated 4 out of 5 by Ben2012 Consistent
Been at this property numerous times - it's good to go back to knowing what to expect.
February 22, 2015
Rated 2 out of 5 by Absolute Convenient to Airport, Interesting Penthouse Suites
I spent five days here on a business trip to Redwood Shores, based on the proximity to the 101, and ease of travelling in the opposite direction of rush hour traffic. The hotel is north of the airport, and not too difficult to reach by car if you have a GPS - it’s just a bit of a quirk to enter the parking lot prior to the Shell station.
The hotel it right next to the 101, which I assumed would bring considerable noise - but thankfully I didn’t really notice it.
I had a Penthouse Suite room, which was the first I’ve ever seen in an SPG hotel. The concept is simple - the main floor has a sink and table, along with the living room. There are stairs just inside the door to an open loft on the upper level, for the bed and bathroom.
It’s a unique concept, but I found it a little inconvenient being a solo business traveller. Firstly, the closet and drawers are on the upstairs loft level, meaning that you can either unpack on the main floor and carry it upstairs, or drag your suitcase up the stairs. Either way, not ideal - but I suppose it makes sense that if you’re not alone you wouldn’t walk out of the shower downstairs to change. Plus, there is storage under the stairs for luggage - a nice feature!
Being close to the 101, the windows were extremely dirty. That part I wasn’t impressed with as it was almost impossible to see outside - and didn’t look like they’re cleaned every frequently. At the same time, I suppose it makes sense given how much exhaust the hotel is covered with.
As other have mentioned, take a room away from the 101 - even facing north or south is better.
The gym is very small, only a few machines, and while I was there the ice machine was just pouring out water into a tray. Not the best options for exercising!
Additionally, there are back stairs that go down to the parking level, which wasn’t secure. Anyone could have entered the parking lot and entered the hotel from the back stairs, without someone knowing - not impressed.
February 16, 2015
Rated 1 out of 5 by Ritesh82 Worst experience at Four Points Sheraton SFO
Had one of the worst experiences here of any of the SPG properties I have stayed so far. I usually tend to ignore small issues at any hotel I stay at however, this hotel needs serious improvements.
I have provided a high level account of bad service I received at your hotel -
a) Bad check-in experience. The agent at the counter was rude and acted as if she was doing me a big favor by giving me an upgrade. This was after reminding her that I had applied my suite nights for this reservation and I already received the confirmation. Still, she says she'll give me an upgrade is one is available, and then went on to behave as if she did me a big favor giving me one. I thought this was an SPG benefit for all platinum members and not a favor that is left to your hotel's customer service professional's discretion.
b) Dirty Towels. The room had dirty towers and this was pointed out to the agent at the front desk.
c) Bad mattress in the rooms. The mattress was all torn up beneath the sheets with springs sticking out of it. It was the same issue with the other room which I was moved to when I complained of the mattress. This is after the fact that SPG prides itself in its beds.
d) Bad service in the restaurant. The waiter serving the breakfast actually asked me to get up and grab my own coffee myself from the counter where the coffee thermos was placed. At this time, I also noticed that your hotels front desk staff lied to another SPG platinum guest that the hotel's restaurant didn't have any decaf coffee just because they didn't want to do their job and brew some fresh decaf coffee!
e) Bad creamer in the room. The coffee creamer provided in the room was so old that it went bad and could have been a potential health hazard to anyone consuming it.
f) Noise in the rooms from upstairs. I had my sleep disrupted several times for two nights in a row. This was after I called help desk twice on each night complaining of the noise from the room upstairs.
f) Overall bad attitude of the whole staff at the hotel. Very bad attitude from your staff i.e. help desk staff, restaurant waiters, etc.
Overall, very bad experience here. Will definitely not recommend this hotel to anyone.
December 22, 2014
Rated 2 out of 5 by Clif1 Hotel needs improvement overall.
Staff at front desk gives you the sensation as if they will prefer being somewhere else. No SPG recognition. The waiter at the restaurant during breakfast was rude. I will be coming a few times this next year to the South San Francisco conference center and will consider stay in another brand hotel despite being Platinum myself.
December 20, 2014
Rated 4 out of 5 by raisinking SHEETS COULD BE BETTER
THE SHEETS LOOKED ALL WRINKLED UP AND USED.
OTHERWISE EVERYTHING WAS PERFECT.
December 10, 2014