Rated 5 out of 5 by jennie27 A hotel with great staff.
I have been staying at this hotel for the past 5 years for 4 to 7 times a year. I am always greeted with a welcome back and enjoy the hospitality of this hotel. They have a great front desk, wonderful little bar, great food with chefs who will cook you whatever you want, great bartenders, and lots of repeat guests. It is always wonderful to check in and see Joaquin again in his perfectly pressed shirts. And every Wednesday night they have a manager's forum with free food and drinks and access to talk to the manager and staff. I feel very fortunate to have such a wonderful place to stay as I watch my mother age beyond recognition.
November 27, 2013
Rated 5 out of 5 by jskelvisq first stay
This was our first stay at Four Points. We used SPG points for our stay. We were so pleased with the staff. They treated us excellently. Thanks to Joaquin and Alena for making us feel welcomed. if we return to this area, we would stay here again.
October 19, 2013
Rated 5 out of 5 by BobC Pleasant Surprise!
We were travelling across country with two children. We were a little apprehensive of staying at Four Points with kids. This was on a Wed night. Wow! This night they had the free appetizers and free beer night. The whole family had a ball! Art came out from the kitchen to make us feel at home. He gave us some fishing tips which came in handy the next morning. We would definitely stay here again.
June 23, 2013
Rated 5 out of 5 by VolvoRider Breath of Fresh Air!
A long road trip. Stayed at a number of Four Points because they were either the ones available or the ones more convenient en route. Thankfully I chose this hotel instead of any other one in the St. Louis area. The staff was OUTSTANDING. Very pleasant, helpful, went out of their way to accommodate needs and wants. The room was nice and clean. One little issue was the curtains were covering the air condition and had to place something heavy to keep the curtains in place and not lose the cool air.
It was a bit disappointing that the pool was so small and the water stale. Could not use. Nothing to do about the size, It is what it is. But apparently something was wrong with the pool that the front desk stuff was not aware of. I was told the pool maintenance person was due to come in for some reason. Well... I saw the reason...
I DO recommend this hotel. It is very convenient, CLEAN, with NICE personnel. I added it to my favorites for future trips.
July 12, 2013
Rated 5 out of 5 by KG1975 Great staff and place
We stayed here one night while transiting through the region. We were pleasantly surprised to find out that night they had a Manager's reception which consisted of a nice buffet and extensive drinks for free. Obviously, it was quite packed, but very enjoyable. The pool was nice and the rooms were large and comfortable. We really enjoyed the hotel and the breakfast was also very good. We highly recommend this hotel.
May 19, 2013
Rated 5 out of 5 by Pittster Joaquin - Trustworthy
In my recent stay, I made a big mistake and left my jewelry in my room after checking out. I called Joaquin as soon as I could and he took care of this with the Housekeeping Manager and thankfully retrieved my jewelry. I am greatful for the "Trustworthy" employees at this hotel... And big thanks to Joaquin for his quick action.
March 13, 2013
Rated 5 out of 5 by JimandMags1 Great stay at Four Points Fairview Heights!
This is our new favorite! The staff is amazing! Bryant the night desk manager, Yudie at breakfast, Chef Art making delicious free fajitas, Amy the bartender and beer tastimg poured by Nick the manager! We highly recommend it to all!
May 1, 2013
Rated 5 out of 5 by bstoff great staff
Friendly staff. It was our anniversary & they left a surprise of fruit with whipped cream and a bottle of bubbly in our room. We also were treated to free breakfast. The bed was so comfy and jacuzzi tub was awesome :-) will definitely stay again.
March 24, 2013