Rated 5 out of 5 by dime1 Excellent Experience
I have stayed at this property several times. Rooms are consistently comfortable and clean, Staff is exceptional. Restaurant is better than any in the area. The place is spotlessly clean. I will never stay anywhere else when I am in the area!
January 18, 2016
Rated 4 out of 5 by CodyJ Good breakfast, good bar, good in room Internet
Four Points in Fairview Heights has a good staff and this is a good place for business travelers. The staff was friendly and attentive during my stay. The Wednesday evening 'Best Brews' was the best aspect of the stay and I would gladly stay their again. Thanks.
November 7, 2015
Rated 1 out of 5 by Sarahrenee21 Awful experience
I do not recommend this hotel. First night was okay, when we woke up our ceiling in the bathroom was leaking. Requested another room and they switched us to a different room and they gave us a dirty room. We had paid cash for the room, and they ended up charging my credit card $321 & instead of charging us two nights they charged me for 3! The general manager Nick, argued with me about everything I was charged for. We never asked for a refund, but one of employees said he would refund us for one room, for both nights. Said he would give us cash back never did, then the GM said we had gotten the cash back that "we had signed for it" but we never received, then once again argues with me about that and turned out he was wrong. I seriously dealt with this for about a week. This should have never even happened. We were treated poorly and the GM was straight up rude and disrespectful. He could not even explain to me why they charged my credit card in the first place when we had paid cash for the rooms. I am very disappointed in the service I received.
September 14, 2015
Rated 4 out of 5 by jofrazier67 Awesome!!
This was my first stay in a Four Points by Sheraton, and if they are all this neat, clean, and friendly I will be changing my preference. The staff was attentive from the time I walked in till the time I left. "All Thumbs Up" to this Four Points by Sheraton! Thank you for making this an enjoyable stay! Loved It!
July 22, 2015
Rated 4 out of 5 by Cherries Staff
Over friendly staff very professional.
July 20, 2015
Rated 5 out of 5 by Kris68 Comfortable hotel stay
It is in a quite area,comfortable rooms and bed
Friendly staff and a nice small restaurant.
May 30, 2015
Rated 4 out of 5 by kevbot Good Stay
I was passing through for one night only. The front desk agent was extremely friendly and welcoming. A front desk agent owns the first impression many times and sets the tone for a stay, so I say well done. I was offered a platinum upgrade to a suite proactively, which is a rarity at Starwood hotels anymore. I chose the breakfast as my platinum amenity and found it more than adequate. The selection was good with a decent amount of hot and cold items. The attendant in the restaurant was very friendly and helpful. The room as older and the furniture showed wear but was perfectly serviceable. I would not hesitate to stay here again.
May 18, 2015
Rated 2 out of 5 by LinS17 This hotel needs new staff
I booked a room for two nights for a conference and was charged $158.20 for both nights as the agreed upon rate. Why did the hotel charge me $168.00 ? No one has an answer, I did not use the phone, order any food, I do not smoke, nor did I do any damage to the room or at the hotel. I would explanation and a refund of the extra charges!
May 14, 2015