Rated 4 out of 5 by kevbot Good Stay
I was passing through for one night only. The front desk agent was extremely friendly and welcoming. A front desk agent owns the first impression many times and sets the tone for a stay, so I say well done. I was offered a platinum upgrade to a suite proactively, which is a rarity at Starwood hotels anymore. I chose the breakfast as my platinum amenity and found it more than adequate. The selection was good with a decent amount of hot and cold items. The attendant in the restaurant was very friendly and helpful. The room as older and the furniture showed wear but was perfectly serviceable. I would not hesitate to stay here again.
May 18, 2015
Rated 2 out of 5 by LinS17 This hotel needs new staff
I booked a room for two nights for a conference and was charged $158.20 for both nights as the agreed upon rate. Why did the hotel charge me $168.00 ? No one has an answer, I did not use the phone, order any food, I do not smoke, nor did I do any damage to the room or at the hotel. I would explanation and a refund of the extra charges!
May 14, 2015
Rated 3 out of 5 by Dom25 The hotel was comfortable
Overall the hotel was comfortable. Staff was helpful with accomadatons for service dog that was traveling with me. Breakfast buffet was good with lots of variety. The temperature in the room was difficult to regulate and there as not hot water available in the bathroom sink. Also the temperature in the conference room was too cold and difficult to regulate.
May 14, 2015
Rated 4 out of 5 by MelHawaii Could be better needs Corp HQ funding
Pros: Great staff, each and every member of the staff makes me feel at home. I am normally a long stay guest (12-15 days per visit) and they treat just as good on the day I check in as the day I check out.
Cons: I have been staying at this 4 Points since the day it first opened and the last couple of years it appears to be on a down hill slide and needs some attention from Corp HQ for funding to correct and update.
Dining room furniture is worn out and stained. The chairs sag—the coverings are very stained and look like something out of a second hand store vice the type of chairs one would expect in a hotel dining room. Carpet in the hall ways is worn and the seams are coming loose causing what could become a dangerous trip hazard.
March 29, 2015
Rated 5 out of 5 by JKAK Excellent and Attentive Staff
This is my first stay at an SPG property. I was warmly welcomed by Joaquin R. at the desk. I experienced a problem with my first room and he immediately attended to the problem. Throughout my stay he always greeted me by name. Room service was quick and the food excellent for a facility this size. The breakfast buffet was plentiful and readily available. This will not be my last stay at an SPG site due to the professionalism and hospitality exhibited by the staff of this hotel.
January 25, 2015
Rated 5 out of 5 by Thunder555 Always a 5 Star Experience!!
I have stayed here several times during the past year and have never had a less than 5 star experience. The staff is always very friendly and accomodating. I really feel at home when I come to stay. Its located in a very nice safe area close to the highway, close to shopping, restaurants, etc. This is honestly the nicest staff of any hotel I have ever stayed at and I have an upcoming reservation so I look forward to seeing them again real soon.
January 4, 2015
Rated 5 out of 5 by JADE1116 Great location for us
This hotel is close to shopping and restaurants in Fairview Heights but its location is such that you don't have to get caught up in the traffic mess by the mall if you aren't there for the shopping. We stayed here Thanksgiving weekend and we were happy we could bypass the Black Friday traffic by staying here. The rooms are large and the beds and pillows are so comfortable! The breakfast buffet is good. We would stay here again.
December 1, 2014
Rated 5 out of 5 by Worfthedog Thanksgiving with Family
Enjoyed the Green Option.
Accommodations were spacious, clean and comfortable.
December 1, 2014