Rated 5 out of 5 by wopear good facilities
Conference center is excellent.
October 25, 2014
Rated 1 out of 5 by William57 This hotel has very poor customer service
The general manager and staff at this hotel has poor customer service. There were two separate issues that were not resolved and I will not stay here again or my staff!!
October 23, 2014
Rated 5 out of 5 by Mike1197 Always Nice
I was over for a mini-vacation of one night. Check-in was easy and quick. I had dinner in the restaurant and the staff was very good. The meal was excellent.
I had a bit of trouble sleeping, but had forgotten to bring my daily meds with me. Breakfast was very good and, again, the staff was very good.
I checked-out after breakfast and it was done very quickly.
October 19, 2014
Rated 5 out of 5 by jennie27 A hotel with great staff.
I have been staying at this hotel for the past 5 years for 4 to 7 times a year. I am always greeted with a welcome back and enjoy the hospitality of this hotel. They have a great front desk, wonderful little bar, great food with chefs who will cook you whatever you want, great bartenders, and lots of repeat guests. It is always wonderful to check in and see Joaquin again in his perfectly pressed shirts. And every Wednesday night they have a manager's forum with free food and drinks and access to talk to the manager and staff. I feel very fortunate to have such a wonderful place to stay as I watch my mother age beyond recognition.
November 27, 2013
Rated 2 out of 5 by Smitab Leaky, Unclean Room
We stayed here after a wedding we attended. It was raining when we arrived, we got to our room to notice that the paint on the ceiling by the window was peeling off (hanging down in chunks) and that the window was leaking. I don't mean an occasional drip, it was leaking bad enough for us to call the front desk, who brought us towels to line the window (this was the "fix" for this problem). I'm sure that with further investigation I would have found mold growing near the ceiling where the leak was, but honestly I didn't want to be anymore disgusted. The next morning we were packing-up and found a half chewed dog bone just barely under our bed (we were not traveling with pets), YUCK! Obviously the room was not cleaned very well. If we attend another function in the area I'll do more research and stay somewhere nicer for the money paid.
June 25, 2013
Rated 5 out of 5 by Freburd Excellent Staff
Can't say enough how the staff at every turn were polite, responsive, and welcoming. Not a sour apple in the bunch on any shift.. Stayed a few days needed something for the bath and it was there in a minute... Daughter had some fruit in room for dinner and asked if they could keep the left overs some where for her.. No they couldn't so they brought her a mini fridge in 5 minutes. Room was clean as was the entire hotel. Highly recommended. As good of service as I've had in any hotel anywhere in the world.
August 21, 2014
Rated 1 out of 5 by Kemo55 Hotel needs some maintenance
We have stayed at this hotel many times, and were very pleased; however, this last time we noticed it was very run down and our room had a toilet problem that I reported twice and gave them 12 hours to fix (while I was out), only to return at 11pm to see that the problem was not touched. I would not recommend this place until they perform some repairs and maintenance on it.
August 13, 2012
Rated 5 out of 5 by VolvoRider Breath of Fresh Air!
A long road trip. Stayed at a number of Four Points because they were either the ones available or the ones more convenient en route. Thankfully I chose this hotel instead of any other one in the St. Louis area. The staff was OUTSTANDING. Very pleasant, helpful, went out of their way to accommodate needs and wants. The room was nice and clean. One little issue was the curtains were covering the air condition and had to place something heavy to keep the curtains in place and not lose the cool air.
It was a bit disappointing that the pool was so small and the water stale. Could not use. Nothing to do about the size, It is what it is. But apparently something was wrong with the pool that the front desk stuff was not aware of. I was told the pool maintenance person was due to come in for some reason. Well... I saw the reason...
I DO recommend this hotel. It is very convenient, CLEAN, with NICE personnel. I added it to my favorites for future trips.
July 12, 2013