Rated 3 out of 5 by JackieMiWI Recent Guest Experience
The front desk staff was excellent with checking us in, providing information and checking us out. He was always there when we needed something- I think he might have slept there the entire weekend just so he could take care of us :).
The housekeeping staff was friendly as well. The rooms could use minor updating - the bathrooms need exhaust fans. Other than that the stay was great.
July 28, 2014
Rated 5 out of 5 by Jann57 Nice Hotel
This hotel exceeded my expectations! The bed and room were the most comfortable on my 10 day trip! I will look for the 4 Points Sheraton on my future road trips so that I can repeat the experience I had in Fairview Heights, Illinois!
July 24, 2014
Rated 5 out of 5 by Dedude Quick Trip
Came for a day, see the arch and a game. Very good hotel, didn't really need it for much more than sleep and go but it was a nice facility.
July 24, 2014
Rated 3 out of 5 by Pat8453 Could use improvements
It took us 30 minutes to get checked in due to a long line and only one representative. There was mold on the ceiling above the shower and stains in the carpet. For $189/night, I expect a little more.
July 23, 2014
Rated 4 out of 5 by annbwhiteside Nice Hotel
Average for hotel of this nature. Clean, nice, but a little small. Food too pricey for hotel size and amenities. Did not eat in hotel so I cannot comment on quality of food.
Very close to local shopping and restaurants.
July 21, 2014
Rated 3 out of 5 by KimAtlanta Noisy hallways and guests
Friday evening people started to return to their rooms around 11:30 P.M . They were loud and continued to yell and party in the hallways even after requests for them to be quiet. By 1A.M they were still partying or yelling in their rooms which could be heard in adjacent rooms. Terrible night of sleep. Not what I expected or needed from a Sheraton. Will think twice about returning
July 14, 2014
Rated 3 out of 5 by Rod50 Cleaning of room sporadic
This is the second time we stayed and the suite we had was good overall with the bed being very comfortable. However, the daily cleaning of the room was sporadic at best. Dirty towels were not replaced, coffee and water was not always replenished and counters were not always wiped down. There needs to be a checklist for employees to ensure everything is completed. Also, there was a rip in the sofa in the front room and the WiFi was not consistent.
July 10, 2014
Rated 5 out of 5 by Reice5 You can't beat the service
This is probably my second stay at this particular Four Points and I have never been disappointed. Immediate recognition as a SPG member.
The staff was very courteous and professional. I requested a rollaway prior to my arrival and my request was fulfilled.
The only minor thing was when we went for breakfast (which the food is good), the microwave was filthy however it could have been that way from early guest use.
July 7, 2014