Four Points by Sheraton


  • 美国
  • 伊利诺伊州,
  • 费尔维尤高地
  • 喷泉公园路 319 号
  • 邮政编码 62208
  • 地图


  • 对于超过 90 天的住宿,请致电 866-539-3446。
  • 您只能提前 550 天预订。
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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 4.1 out of 5 by 81 reviewers.
Rated 1 out of 5 by Awful experience I do not recommend this hotel. First night was okay, when we woke up our ceiling in the bathroom was leaking. Requested another room and they switched us to a different room and they gave us a dirty room. We had paid cash for the room, and they ended up charging my credit card $321 & instead of charging us two nights they charged me for 3! The general manager Nick, argued with me about everything I was charged for. We never asked for a refund, but one of employees said he would refund us for one room, for both nights. Said he would give us cash back never did, then the GM said we had gotten the cash back that "we had signed for it" but we never received, then once again argues with me about that and turned out he was wrong. I seriously dealt with this for about a week. This should have never even happened. We were treated poorly and the GM was straight up rude and disrespectful. He could not even explain to me why they charged my credit card in the first place when we had paid cash for the rooms. I am very disappointed in the service I received. September 14, 2015
Rated 4 out of 5 by Awesome!! This was my first stay in a Four Points by Sheraton, and if they are all this neat, clean, and friendly I will be changing my preference. The staff was attentive from the time I walked in till the time I left. "All Thumbs Up" to this Four Points by Sheraton! Thank you for making this an enjoyable stay! Loved It! July 22, 2015
Rated 4 out of 5 by Staff Over friendly staff very professional. July 20, 2015
Rated 5 out of 5 by Comfortable hotel stay It is in a quite area,comfortable rooms and bed Friendly staff and a nice small restaurant. May 30, 2015
Rated 4 out of 5 by Good Stay I was passing through for one night only. The front desk agent was extremely friendly and welcoming. A front desk agent owns the first impression many times and sets the tone for a stay, so I say well done. I was offered a platinum upgrade to a suite proactively, which is a rarity at Starwood hotels anymore. I chose the breakfast as my platinum amenity and found it more than adequate. The selection was good with a decent amount of hot and cold items. The attendant in the restaurant was very friendly and helpful. The room as older and the furniture showed wear but was perfectly serviceable. I would not hesitate to stay here again. May 18, 2015
Rated 2 out of 5 by This hotel needs new staff I booked a room for two nights for a conference and was charged $158.20 for both nights as the agreed upon rate. Why did the hotel charge me $168.00 ? No one has an answer, I did not use the phone, order any food, I do not smoke, nor did I do any damage to the room or at the hotel. I would explanation and a refund of the extra charges! May 14, 2015
Rated 3 out of 5 by The hotel was comfortable Overall the hotel was comfortable. Staff was helpful with accomadatons for service dog that was traveling with me. Breakfast buffet was good with lots of variety. The temperature in the room was difficult to regulate and there as not hot water available in the bathroom sink. Also the temperature in the conference room was too cold and difficult to regulate. May 14, 2015
Rated 4 out of 5 by Could be better needs Corp HQ funding Pros: Great staff, each and every member of the staff makes me feel at home. I am normally a long stay guest (12-15 days per visit) and they treat just as good on the day I check in as the day I check out. Cons: I have been staying at this 4 Points since the day it first opened and the last couple of years it appears to be on a down hill slide and needs some attention from Corp HQ for funding to correct and update. Dining room furniture is worn out and stained. The chairs sag—the coverings are very stained and look like something out of a second hand store vice the type of chairs one would expect in a hotel dining room. Carpet in the hall ways is worn and the seams are coming loose causing what could become a dangerous trip hazard. March 29, 2015
  • 2015-10-06T07:42:54.948-05:00
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