Rated 5 out of 5 by paula4168 prime grill
I just ordered dinner from the restaurant to my shock extra service charges that are not stated on the menu. Not only do I pay $4 for room service but I also got charged 18%. Really is that fair, 18% to bring it up the elevator? The $4 wasn't enough?? No where on the menu does it say that an automatic 18% gratuity will be added.
That bad, this hotel is nice I always stay here but that ridiculous fee out of the restaurant is extremely disappointing and actually illegal if its not stated in writing.
April 30, 2016
Rated 5 out of 5 by Verified Reviewer Feel At Home
Spent couple of months in this hotel on business and it really felt closest to home, best in Kamloops for sure and in the area probably. Only downside was a bit weaker internet in the room, but acceptable. Very nice stuff, always there for you for any need at any time. I always remember my stay there and nice people I met.
October 20, 2015
Rated 3 out of 5 by 338fish Air conditioner is very loud
I stayed in this hotel for one night. The room is smaller than any Fourpoints Sheration that I have stayed before. The air conditioner is so loud that you can't have a good sleep at all. However, they provide free bottles of water for me to continue on my road trip which is a plus.
August 3, 2015
Rated 5 out of 5 by Charlesstancer Best Kamloops Has!
Excellent Hotel! Excellent Staff and great location. went for business and had an great stay here. The dining and bar are also wonderful. The staff really made this stay so much better. would highly recommend it here.
June 24, 2015
Rated 5 out of 5 by BFAnumber1 Wonderfull
The room was exactly as we hoped and expected that it would.
A quiet room with comfortable beds, why has this come to be a surprise at other hotel/motels? Is it not the absolute root of the purpose of the room?
The coffee in the dining room and in the lobby was some of the best I've enjoyed - period, I wish that I new whose brand it was I would see if I could purchase some for myself.
All the staff that we dealt with were very pleasant. Our server in the dining room for breakfast was truly a joy, unfortunately I don't remember her name.
June 2, 2015
Rated 4 out of 5 by Charlesstancer Best in Kamloops!
Excellent Location and the best staff in Loops! beautiful hotel and the rooms were excellent! really appreciate your staff being so very friendly and really great people.
June 1, 2015
Rated 2 out of 5 by YVR2013 Jacuzzi tub noise during night
Am frequent business guest to hotel. Front desk provided room under suite with jacuzzi. Sleep disturbed for several hours on and off during night. Staff should have blocked out the room understanding the circumstances. Requested manager to contact me in the morning. No response as of yet. No intention to return.
May 28, 2015
Rated 5 out of 5 by RoadWarrior20 Great Service!
I have to say the staff here provided excellent service. I ran out of toothpaste and was going to ask where I could go to buy some and it was offered to me. Further, I had caught a cold during my work trip and asked if they had a humidifier. The staff took the time and effort to run around looking for one for me. Although none was located, their efforts were greatly appreciate the service and would gladly stay here again when I come back
February 20, 2015