Rated 4 out of 5 by redman20 Customer Service
From the moment of check-in the staff was exceptional. I've stay at this location in the past and was not impressed, however this last visit was a bump up in the Customer Service. Thank you for making my stay enjoyable.
January 8, 2014
Rated 2 out of 5 by Eva2011 Not up to Starwood standard
Not worth the money if paid full price, luckily I get this room by using points (but still feel wasted the points for this property). This hotel look more like a motel than a hotel. I got to the hotel by 11pm and there are so many people at the lobby waiting for check in. However, it does not take too long for me to get a room. But when I saw my room, it was at the end of the hallway, deem lighting and corner last room. I does feel a bit scary and disappointed. As the day of my arrival was the Hungry Ghost Festival (for Chinese), so it makes the room look even more scary. Although I am SPG member, but I was not given the SPG floor / SPG room. Not sure if they does have one. The shower in my room has a bit of problem, it gives us a hard time getting the shower ready for bath. They provide cheap paper cups for drinking. I would suggest a glass or ceramic cup to be more appropriate. Anyway, this hotel is not up to Starwood standard and it is really disappointed to get the room. Look for other hotel for this similar price.
September 3, 2012
Rated 5 out of 5 by Janet Consistent and convenient
we have found Starwood hotel membership to provide us with a reliable guide to good service and fair price with recognition of our membership benefits (for example, during this stay we were able to have early check-in with no added expense after an all-night flight.
March 11, 2013
Rated 4 out of 5 by kooo Hotel has great staff
Juan is aways just great but all the others from the concerage to front desk are also all just very nice and helpful.
February 17, 2014
Rated 4 out of 5 by Nettad Janet from UK
Great hotel, good location to the airport.
Friendly polite staff.
Stayed here before and would stay again.
Also enjoyed breakfast.
Only one minor thing, an English thing; but my husband would like a few tea bags as well as the coffee in the room.
January 3, 2013
Rated 5 out of 5 by Nivea Overall a good experience
I had a problem with my room keys, every time I left my room I had to stop at the front desk because my key wouldn't let me back into my room. I also had a problem getting my billing done correctly but for the most part the staff was very friendly and helpful.
June 12, 2013
Rated 3 out of 5 by Thomas88 Okay for a stop over
Close to the LAX airport, free and good shuttle. Room was large enough for a short stay, and clean + modern furnishing. You still see that the building itself is old, windows not isolted (cold/loud). Breakfast buffet is not great.
December 14, 2013
Rated 5 out of 5 by TennisPro Excellent attention to detail
I recently stayed at this hotel and the staff really impressed me with their attention to detail. This was the first time that the down bedding was removed from my room prior to arrival! I also enjoyed the friendly staff, clean room and very comfy bed.
January 29, 2013
Rated 5 out of 5 by TomVIC LAX Oasis
Outstanding value. A surprising oasis of comfort in the madhouse LAX environment. Room was large, clean and comfortable. Bed was outstanding. Fantastic value and a standout among the LAX area hotels.
December 27, 2013
Rated 3 out of 5 by AL75 AIRPORT OVERNITE
EVEN THOU WE DID NOT ARRIVE TILL AFTER 5PM OUR ROOM WAS STILL NOT READY?? WE HAD A SENIOR AND CHILDREN....DINING WAS PRICEY....DID NOT KNOW WATER WAS FREE....WE HAVE SPG GOLD CLUB FOR MANY YEARS...THIS WAS NOT A GOOD CHOICE .....VERY NOISY
May 7, 2013
Rated 3 out of 5 by emj062570 Issues with front desk
No wake up call provided for me.
February 23, 2014
Rated 2 out of 5 by plant69 mr
Could not control room temp,would revert back to an automatic setting ,front desk said they would call maintenence never heard back ,i just turned it off completely.high parking fee for car ,no complimentry anything coffee breakfast,etc
March 10, 2013
Rated 4 out of 5 by LaMomCa LAX Refuge
Nice refuge on the way in or out of LAX. Good shuttle service, adequate rooms, good bed, pretty good level of cleanliness. Great park, sleep, fly plan. We have stayed here several times and feel the hotel has improved during this time.
September 30, 2012
Rated 4 out of 5 by Tom22 our stay
staff at the hotel were great, check in , bar , food service , but the wait for shuttle was very long, 45 to 55 minutes for a shuttle. This happened both times , as we used your hotel as our overnite base traveling to and from hawaii.
March 7, 2013
Rated 4 out of 5 by SteveC So handy
I often have to attend seminars along the LAX 'strip' and the Four Points is perfectly positioned.
I prefer this to staying in the actual hotel where the event is being staged, so I can get away from the attendees!! Nothing personal!
February 4, 2013
Rated 5 out of 5 by Malenki Always a pleasant stay.
It is always nice to return to this property, where they remember you, and your likes. The newly remodeled areas are very appealing, and lend to the comfort of your stay. I would highly recommend this property for travelers to LAX.
February 7, 2013
Rated 3 out of 5 by RickFR57 Just a night before my flight home.
Location to the airport is great. My check-in went very smooth. But its time to start the upgrade of the rooms. It's time.
January 31, 2014
Rated 4 out of 5 by Lehcim Perfect location
The location of this Four Points ideal. Only minutes from LAX, with convenient shuttle service, and across the street of a major rental car agency, plus friendly staff. Not much more you can expect for this type of accomodation.
November 3, 2012
Rated 4 out of 5 by SingaporeMike Four Points LAX Hospitality
It was a pleasure staying at the FourPoints LAX on my SPG points. I was treated every bit as good and a paying customer with the same hospitality and amentities that I normally experience. Very friendly and accomodating hotel.
November 26, 2012
Rated 2 out of 5 by Fred11 Don't count on breakfast time
Breakfast ordered the nite before never arrived at desired time and order was not correct when it did. Could not finish eating as we had to catch a flight. Front desk took off 20 dollars but it still costs another 30 dollars.
April 10, 2013
Rated 4 out of 5 by Atinoco Service was outstanding!
You expect for service to wow you but not always do you get it. This hotel did it. The staff was friendly, warm and cordial- from the front desk, concierge and restaurant. The service was a Wow! More than some 5 star hotels.
June 25, 2013
Rated 3 out of 5 by Roundtowner Hotel older than other Sheraton in area.
The shower did not work & I didn't realize it until the next morning while getting ready to leave on a cruise. Had to take a bath & then squeeze between tub & toilet to wash my hair under the faucet. Little uncomfortable.
February 5, 2013
Rated 5 out of 5 by Colorado great location for an overnight at LAX
Hotel staff were most friendly and welcoming
Hotel Breakfast buffet and quick bus ride back to LAX helped ease airline miss-connection... Next time I'll plan on a longer stay visiting the beaches which are close by...
February 21, 2013
Rated 4 out of 5 by Cindy Staff is very accommodating
The staff was excellent. The only areas of improvement are: the carpet in room 610 had a spot. There were no wash cloths in the bathroom and only one bar of soap. I recommend putting two bars of soap in the bathroom.
May 17, 2013
Rated 5 out of 5 by Heinz This location and service is great
Our flight was delayed and didn't arrive at LAX until after midnight. Our room was available for us and the clerk at the desk was very friendly, gave us cookies to munch on. The bed was great and room was very clean.
November 7, 2012
Rated 3 out of 5 by RichG2 Nice Bed, dated Hotel
Good value for an airport hotel. Clean, comfortable bed, but OLD bathroom with low ceiling. Shabby hallways, poor paint work and 1050's elevators detract from what could be a nice place.
December 10, 2013
Rated 5 out of 5 by rajent Warm check in staff and Great Sports Bar
The check in staff were very warm and the Sports Bar Staff were excellent!
February 7, 2014
Rated 1 out of 5 by Disaappointed12 Four Points LAX
We've been staying at this hotel almost every year for the last six years or more but this time around the service was deplorable.
We have since decided that this will be the last time we'll stay here ever!
September 27, 2013
Rated 5 out of 5 by Bob0321 Excellent LAX Hotel
Stayed here before and after flights and it was an excellent experience each time. The staff is very friendly and the restaurant was good and reasonabably priced for a hotel.
I would definitely use them again.
March 20, 2013
Rated 4 out of 5 by Supermac Great location comfortable Hotel!
This hotel has very good sized bedrooms with excellent beds. It also has a nice bar with a limited menu but no quiet area, to many tvs.
Very courteous staff. Front lifts on the slow to respond level.
October 4, 2013