Four Points by Sheraton

Four Points by Sheraton Los Angeles International Airport

  • 9750 Airport Boulevard
  • Los Angeles,
  • California
  • 90045
  • United States
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Rated 3.6 out of 5 by 526 reviewers.
Rated 5 out of 5 by Great staff, great service, great location! I have stayed in this hotel when traveling alone on business, when traveling with family, and most recently when traveling with the family dog..which was a first for me. In every instance the booking process was easy, the staff helpful and accommodating, and the service always friendly and professional. And the 24-Hour Check-In / Check-Out service is a fantastic innovation that anyone using LAX should look into. I will definitely stay here again, and regularly recommend it to my traveling friends. July 30, 2012
Rated 3 out of 5 by Average experience The beds were comfortable but the bathroom was small. There was no refrigerator in the room or microwave. The internet was not working on my ipad so I notified the desk and they gave me a number to call for teck support . I called but didn't get any response. The food in the cafe was ok but would not recommend it. May 14, 2014
Rated 4 out of 5 by Great Value I have been staying at the Sheraton Gateway, however, their wifi system is a joke and I can't get work done so I have been staying at the Four Points more often. Although it doesn't have all of the amenities and no business center (they have two computers that people are always on and the USB readers don't work) it is a great value and a great place to stay. Parking is less expensive and ample, rooms are clean and the rates are better than the Gateway. I highly recommend the Four Points at LAX. June 28, 2013
Rated 4 out of 5 by Value The location from the airport and the close by rental cars makes this hotel ideal. Did find a musty smell this time. The mattress was a bit on the soft side compared to other Sheraton properties. May 23, 2014
Rated 3 out of 5 by A few issues I checked in right after mydaughter with the same last name. There was some confusion with my check in because of that and I was not recognized as a SPG and not offered the drink/points offer. When we walked into the room we were assigned at about 5;00 p.m. it had not been made up so off to the front desk we went again. Upon entering the rest room of our new room, I notice the toilet paper and the hardware it hangs on sitting on the bathroom counter. Other than that, the stay was fine. October 13, 2013
Rated 4 out of 5 by good choice close to airport The hotel is conveniently located next to rental car drop off (saves the parking charges) and provides a great airport shuttle. rooms are comfortable and quiet as they are not in the direct approach for LAX. Food menu is a bit limited and the staff in the bar once in a while is a bit arrogant but all in all good place to stay. May 8, 2014
Rated 4 out of 5 by Hotel with great location Good hotel with nice rooms and a very good location if traveling through LAX. Well managed with good staff.shout out to Tyrone w. Thanks a lot . May 25, 2014
Rated 3 out of 5 by Needs update: I stayed in a 4 Points in Asia and was very impressed so I came to this hotel with high expectations. The staff was very friendly and rooms clean, but the LAX hotel needs a complete face lift. They basically took an old tired hotel and put a 4 Points sign on it. The facilities are worn, old, tired, and completely dated. That said, they did do a good job on the beds so if you are just looking for a functional hotel at a good rate close to the airport then this passes. February 12, 2014
Rated 1 out of 5 by Worst Airport Hotel Ever Advertising "Newly Renovated" is a blatant lie...our Rm 721 was a relic...disgusting paint, disgusting rusty tub and shower...ripped cloth and leather on chairs...smelly hallways, rude management (Angel) lied to us several times...refused to service our needs. Should be fired. Woman at desk on phone to make a reservation change at 10PM was also a liar and brutally rude...I have many connects in LA and will make sure my entire network is aware of the Four Points issues. NEVER AGAIN. March 6, 2013
Rated 2 out of 5 by Staff not very attentive. Rooms just okay. I was disappointed. This hotel is not up to Sheraton standards. The staff members were not friendly and were quite inattentive. When we arrived, we tried to valet park the car and get help to our room...After 20 minutes of waiting and having no one show up, we parked ourselves and carried up our luggage. The woman at the gift shop was bothered by our presence, even though there was no one else there at the time. When I ordered room service in the morning, they got three things wrong...and it took about an hour to deliver substandard meals! The parking lot was VERY crowded at night. When checking out, there was a woman who was literally crying to a manager about how poor her service had been. The person who checked us out did not even bother to ask us how our stay was. We were there less than 24 hours...I will not be booking here again. March 16, 2014
Rated 4 out of 5 by More than I expected for the price, excellent rooms. Older hotel, but the rooms were extremely clean and bright. The beds are as cozy as the Westin. If you are looking for a bargain with out sacrificing room comfort, this is a great deal. This place might not have all of the frills you get with a 5 star hotel, but the beds are cozy and comfortable. The only complaint I have is the limited tv channels. They had the basics, but lacked a few of the cable channels I watch. Good enough for the price though. July 25, 2012
Rated 5 out of 5 by New General Manager...but SAME GREAT HOTEL and SERVICE! I stay several times a year at the Four Points by Sheraton - LAX. This stay, I learned there was a fairly NEW General Manager. I was very curious to see how things may have changed. I was pleasantly surprised to learn that the front desk staff was just as professional as always...(Liz is exceptional), Platinum recognition was superb...and the restaurant was as accommodating as ever - even serving up a "last minute: hummus platter for a tired and famished guest! (The food is quite tasty at the restaurant with ample portions), The gym is adequate (but could use more sanitizer containers throughout the gym area). The pool area is the best of any Four Points I've seen. It even offer little cabanas! This hotel remains a great option when staying in the LAX area. Peter had some pretty big shoes to fill replacing Phil as the GM. Nice job! March 9, 2014
Rated 3 out of 5 by It is good if you want to be close to the airport The hotel overall is good. However, several aspects make me feeling very disappointed. 1. The floor staff cannot communicate with fluent English. We asked for an extern cover set but the floor staff does not understand what we were talking about. 2. The floor staff knocked the floor at 8am in the morning.... We did not ask for a morning call. 3. Most hotels at that area provide free parking and free brakfast. It is a little disappointed that neither is provided at this location. May 28, 2013
Rated 5 out of 5 by park and fly use We decided to stay overnight before our early morning flight out of LAX and leave our car parked while we were gone - park and fly. It worked out well. The shuttle took us to the airport and picked us up after we flew home. The only thing that was disconcerting was the gook I found on my car's front window. Pollution? Jet Fuel? Whatever it was, it made it hard to see and was hard to remove. This isn't the hotel's responsibility but perhaps covered parking would have been better. August 11, 2012
Rated 4 out of 5 by Excellent staff and comfortable rooms Had an excellent check in and check out experience, very friendly and helpful staff everywhere except at breakfast. We said it was included in our room rate and was abruptly told to 'get a voucher'. Airport shuttle driver was brilliant in both directions, very helpful with luggage. Was great to have the guest laundy facility. The 24 hour checkout service is fantastic and much appreciated. Restaurant menu needs more options for dinner. Overall a great stay and I would return. January 10, 2013
Rated 3 out of 5 by Not a great experience Took far to long to check in hotel (30 minutes). When I finally got my room it was 2 double beds when my reservation was for a king. Had to go back downstairs. Front desk manager told me he woiuld "upgrade" me for free. Got to new room and I could not tell what the upgrade was. Got a King bed but room size was smaller. Then when I checked out I noticed my room charge was $30/night more than what my reservation stated. So I guess I did get charged extra. Will never return. June 13, 2013
Rated 3 out of 5 by Road hard put up wet Stayed for convenience due to early departure from LAX. Very convenient to return rental car and shuttle to airport. Room is dated and feels more like an hourly rental than overnight place. Place needs serious makeover.There are two other SPG properties nearby that are cleaner and less dark and dingy.billing department needs to be more responsive. I am used to having my folio automatically emailed to me, but After two calls and email I am still waiting for final bill. October 30, 2013
Rated 4 out of 5 by Stay and park worked out well We stayed overnight before a trip to Hawaii. The room was in OK shape - carpet had some kind of stain - but the bed was very comfortable. Shuttle to the airport was fine. On our return we had to wait quite a while for the shuttle. Extra day parking charge (beyond the 7 day included with our rate?) was a decent deal. At checkin the front desk agent was very helpful and gave me the "7 days parking" rate vs. the one I had booked (for up to 14 days.) Saved me a few bucks! March 28, 2013
Rated 4 out of 5 by Convenient Hotel is near airport and car rentals so a good place to arrive or leave. It is very comfortable and has good facilities. The only negative point is that the microwave for guests should be cleaned every now and then. I stayed twice in the space of a couple of weeks and both times i warmed my son's milk up in a microwave that stank of reheated burgers form the local burger king and was covered in all sorts of sauces and stains. But my son enjoyed his milk all the same! September 2, 2012
Rated 3 out of 5 by nice Staff -Adequate accommodations We stayed here one night before an early flight. It met our needs. It is shop worn and kind of a "no frills" hotel but was ok for 1 night. The bed was very comfortable and the restaurant within the hotel had a good dinner. The front desk staff was friendly. I like the free bottle of water, the fridge in the room and coffee and USA TODAY paper. We would stay there again for an early flight and convenient to be able to leave our car there for a week while we're away. June 1, 2013
Rated 2 out of 5 by Needs a reno We stayed on a corporate rate and I think they decided with a low rate to give us the oldest rooms. My room had a cracked sink, which didn't drain well. The shower was very slow to drain and in a 10 minute shower the water was above my ankles. They tried to cover what was probably a smoking room previously, with a deodorizer that just made it worse. Their website says they did renovations in 2011 but that is misleading since not all the rooms were renovated. February 23, 2013
Rated 5 out of 5 by Best Value at LAX As an LAX based airline Captain I have a need for a short overnight or daytime sleep prior to my flights. I use the 4 Points LAX. I know I will be greeted warmly and in a quiet, clean room with an awesome bed within minutes of stepping off the airport shuttle bus. Every time I walk through the lobby at least 3 hotel staff greet me and ask if I need anything and then thank me for staying. I stay at least 3 nights/days per month. It is my home away from home. November 15, 2012
Rated 5 out of 5 by Always dependable! Whenever my travel plans take me to Los Angeles, I try to stay at the Four Points by Sheraton - LAX. Yes, there are other hotels, including SPG hotels at which I could stay in the LAX area. HOWEVER, I can always depend on the staff at this SPG hotel for a great stay. If you're a frequent traveler, DEPENDABILITY, COMFORT and RECOGNITION, all count toward your satisfaction. Again, as always at this hotel...I thank this team for a job well done. Just love it! September 12, 2012
Rated 3 out of 5 by Air con The hotel was alright overall. Very near LAX, which was great. The front desk was polite and welcoming which is always lovely. The bell man, not so much and had to wait quite a while for service. My main issue was with the air-conditioning in my room. There was no way to keep the room at a somewhat comfortable temperature. If the AC was on the room would get really cold, very fast and vice versa. For that reason, I would probably stay elsewhere next time. September 14, 2012
Rated 2 out of 5 by Needs Improvement After a long day of traveling I checked into a room that smelled like fish. When I opened the mini refrigerator, to insert my bottle of water, there was an opened can of tuna and a box of leftovers. The bathroom title was dirty and the shower had not been thoroughly cleaned. The shower liner had red and black spots on it. I must say I was disappointed after using points for this stay. This is not typical of my stays at the Four Points by Sheraton. April 17, 2013
Rated 4 out of 5 by Good airport hotel Met our expectations and needs at short notice. Staff were friendly and helpful. May 18, 2014
Rated 5 out of 5 by another great stay here this is my go to hotel at lax. i have tried a few others but always end up coming back here. check in is easy and friendly, all the amenities are close by ie the pool,restaurant. great fast free shuttle from ax. the heated pool is always nice coming off a long haul international flight, or getting to have a dip before hand. brewsters is a bit pricey, but that is my only real issue with this. i love this hotel March 12, 2014
Rated 2 out of 5 by disappointing hotel My husband and I are gold starwood members and only stay at starwood properties. Due to cancellation of flight we did not arrive until 3:00 am. I could not believe the condition of the hotel. It looks as if there has not been any updating for 20 years. The room was clean, but the hallways felt shabby and dark. We had a return reservation at the hotel that I tried to change, but was told there would be a charge. March 7, 2014
Rated 3 out of 5 by Disappointed After booking this stay 3 months in advance, I show up to find that the rate I paid for was for hotel only. I requested the park and fly rate which includes parking but upon checking in, this was not the case. Very typical experience. Pay for a service and receive partial product. I can not recommend this hotel for air travelers at Four Points LAX because of this experience. The rooms and facilities are comfortable, but booking really messed up. July 25, 2012
Rated 3 out of 5 by short stay We were quoted different rate when we booked. We were told Valet parking was included in $15 rate , because of supposed special LMU graduation promotional rate. May 12, 2014
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