Rated 3 out of 5 by wrikabi Lack of Customer Service
Reservation for two nights.Arrival time scheduled for 5am, Flight delayed so I arrived at 7:30. Was told I don't have a reservation because I came late. After sorting that out, went to room and wanted to take shower but there was no soup,body wash, or shampoo in the bathroom. Later that day as I was going out I informed the front desk that there was no soap or shampoo and they said they will bring it up. After coming back there the bodywash and shampoo was there but the room was exactly how I left it, room service never came to change sheets. I informed the front desk and they apologized and said they will send someone to do that. I shouldn't have to be reminding hotel staff to do their job.
November 30, 2013
Rated 3 out of 5 by Goldie2 Last Tango
I have stayed at this hotel many times over the last few years, mostly with success. (Except for the abysmal parking conditions). This last time, and it will be the last time, the counter person at check in was really not friendly, and that's a first. I think he may moonlight as a bouncer at a dive bar nearby. I was not recognized as an SPG member, was not afforded a room with a fridge without paying $10 for it, was told those rooms were only for Gold and Platinum members, and therefore was assigned to what I will call a "forgotten" room. Someone forgot to clean it properly, someone forgot to put the "free" bottled water in it. Maybe that is now only for Gold and Platinum members as well. The window was so loose it rattled whenever a plane flew by - rather often at LAX. I stuffed tissue paper in it to silence the vibrations. The good news is I was able to snag a nice parking spot even thought the placard said LOT FULL. Phil, you need to deal with your bouncer.
December 2, 2013
Rated 5 out of 5 by Finewine57 Wish I could have stayed longer
This is my second stay in this hotel. Unfortunately, both of my stays have been for a short period while waiting for my next flight.
After walking about in the lobby, I realized that this hotel has a lot to offer besides a clean and comfy room. Thus, the reason for my title.
But, from the viewpoint of a short-stay customer, the things I liked about this hotel are:
1 - rapid check in - there were several customer service folks manning the registration desk making my wait in line very short. This is important to me because, as I said earlier, my stays in hotels near airports are typically for the purpose of catching a few hours of sleep. The less time it takes to check in means more time to sleep. And, while I'm talking about getting more sleep time, your shuttle service had me to your hotel within 10 minutes of me walking out of the baggage claim area....bravo!
2 - clean rooms - I'm one of those guys who checks things like glass cleanliness, door jamb cleanliness, walls behind trash cans, etc., to see how well the room is maintained.
3 - comfortable beds - one of the most comfy beds that I've encountered in my travels...plus the benefit of multiple pillows of differing density....ahhhh, I was asleep in minutes.
4 - real liquid creamer - OK, I know, this is off the wall, but I hate opening a pouch of powder and stirring it into my coffee cup when I make my in-room coffee. The liquid simply tastes better to me.
5 - free internet - thank you! Not only was it free, but it was relatively fast. Your provision of readily accessible electrical outlets on the desk top made life easier for laptop use.
6 - free bottled water...not just one, but two! You guys rock! You've removed the sometimes ridiculous charge for something that is basic to human life.
All said, your place is a great place to stay. I'll be back, and hopefully next time I'll get to sample some of the many amenities offered.
December 3, 2013
Rated 4 out of 5 by Holiday2013 Just a few minutes from LAX
I like staying in this hotel whenever I'm in LA as the price is good and it's located close to LAX. I also enjoy working out in their fitness room. My only complaint is having to pay for parking. But other than that I like it there and would stay again.
December 1, 2013
Rated 2 out of 5 by koy11 need to improve
Lobby was clean, and staff were good. But room is absolutely needed to improve - especially bathroom. Even though considering this hotel is four points, room condition is too old... not match with SPG level value.
November 12, 2013
Rated 3 out of 5 by Traveler88888888888888888 November 2013 Turnj around
We waited 30 minutes for bus after flying 13 hours plus customs. We were given a room with a king bed, not 2 queens as our confirmation stated. After pointing this out, we were placed in the old section with two beds that were more in line with the reservation. Person delivering key did not apologize and acted put out. We waited 30 minutes plus for the bus for the return to the airport. Driver was missing our terminal (#1) and let us all out in between terminals after we called out. Our previous stay was better but not by much.
November 14, 2013
Rated 4 out of 5 by Raghu5 Good Decent Hotel
Good Decent Hotel to stay
November 28, 2013
Rated 2 out of 5 by Bigmo61 Pretty Tired
Cannot recommend this property. Overdue for a remodel. Restaurant very slow. Great location right at the airport.
November 26, 2013