Rated 4 out of 5 by Lady2 Great Early Departure Stayover
Very good location! Only 5 min from airport. Room was extremely quiet and clean. Really liked vegetarian options at the restaurant. Thank you!!!!
July 29, 2013
Rated 3 out of 5 by Bananagrams11 Not the Four Points quality I was expecting...
This hotel is old, the lobby has been updated but the rooms haven't (paint chipping, dirty carpet, outdated fixtures etc...) The walls are very thin and you can hear your neighbors conversations. The room we stayed in was on a long corridor with an exit door at the end where people would come through and slam the door late at night.
We ate at the restaurant and were appalled by the terrible service. The waiter was from overseas and clearly had no idea about American dining, etiquette and good service. When he came to take our order he said "what do you want?" He had no idea about the meals on the menu, asked for our drink orders after he took the order for entrees, not friendly at all and very slow. The staff definitely need more training. The food was mediocre, I wouldn't eat there again...
I have a feeling if you are a Starwood Preferred Member, you will get a room upgrade, freebies, great service...for all others, they don't really care about you.
Overall, the convenience of their park and fly package was the best thing about this hotel and the only reason why we stayed there...Will look for somewhere else next time we fly from LAX...
July 24, 2012
Rated 5 out of 5 by LinaLou Hotel clean and staff very helpful and pleasant.
I like to return here because of the atmosphere. Everyone is helpful and pleasant. The location is close to the Airport, yet it is a quiet area.
September 1, 2012
Rated 4 out of 5 by vmm28 Great place
This is a nice hotel, next to LAX, where you may relax during the night
April 26, 2014
Rated 4 out of 5 by woody20 Staff were awesome
Room service was excellent. Food was prepared and delivered to specifications. The front desk staff was very helpful in moving around our room.
October 29, 2012
Rated 5 out of 5 by Peter007 Holiday Stay
Close to Airport & competitive rates.Hotel was very clean. Staff were very polite and helpful.
I would definitely stay at this hotel again.
December 24, 2012
Rated 4 out of 5 by AB2014 Four Points Sheraton
My room at the Four Points Sheraton was spacious and clean. The staff was friendly and took care of requests expediently.
February 20, 2014
Rated 4 out of 5 by Warriorgolf Great location near the airport
Close proximity to the airport for convenience.
May 2, 2014
Rated 3 out of 5 by Pshady Cleanliness
Overall it was a good experience. I wish the comforter, sheets, and towels could be better. Basically they did not meet my expectation.
April 7, 2013
Rated 3 out of 5 by RickFR57 Just a night before my flight home.
Location to the airport is great. My check-in went very smooth. But its time to start the upgrade of the rooms. It's time.
January 31, 2014
Rated 4 out of 5 by kooo Hotel has great staff
Juan is aways just great but all the others from the concerage to front desk are also all just very nice and helpful.
February 17, 2014
Rated 1 out of 5 by Steve60 Below Four Points Standards
The overall condition and cleanliness of the property was poor. It was way below the typical Four Points.
March 13, 2014
Rated 3 out of 5 by Jacksons free shuttel from LAX
there is a free shuttel from the airport. Convinient to spend the first night here after a long flight! Close to many car rentals.
April 7, 2013
Rated 4 out of 5 by Travelingduo Great airport hotel
Met all my expectations for a Four Points Sheraton. Exceeded my expectations for an airport hotel. Staff was friendly and helpful.
January 26, 2013
Rated 3 out of 5 by JCap318 Nice hotel near LAX
Overall stay was satisfactory. People working the front desk were not very friendly. Room was clean.
March 19, 2014
Rated 4 out of 5 by dave682 convenient to airport/area attractions
lobby, bar, restaurant areas are very inviting places that eases one back to earth after a long flight. great layover location.
April 30, 2013
Rated 5 out of 5 by KAB1014 Terrific Staff
Everyone was helpful and pleasant. Jealessia was terrific. When I checked in, my SPG had expired and she handled everything.
February 12, 2013
Rated 2 out of 5 by improve1 really?
This hotel shows a very deceptive picture in their advertisement. This hotel needs a lot of improvements.
February 26, 2014
Rated 5 out of 5 by England Best Four Points Hotel
Great Staff , clean rooms
and well appointed rooms, good amenities. I would stay in this hotel every time I return to LA
July 18, 2013
Rated 5 out of 5 by Joy43 The hotel has great features
Nice size room, frigerator in the room and the beds are wonderful. Need some more lighting in the bedroom area.
January 21, 2014
Rated 3 out of 5 by Chickie50 The beer and BBQ was a great idea
Thought it was great that at check in the clerk mentioned it, there was some confusion of what time the event was....
May 4, 2013
Rated 4 out of 5 by bbdale HOtel handy for Airport
Great for staying by LAX. food available until late, airport transportation 24 hrs/day, rooms small but comfortable.
November 15, 2012
Rated 3 out of 5 by Alice62 ok
room had a smell the linens were not fresh pillows ,smelled stail the bathroom towels were so rough not happy at all
May 20, 2013
Rated 4 out of 5 by LisaZar Nice hotel for a layover
I stopped here during a layover between flights. The service was good, rooms were clean and the bed was comfortable.
February 19, 2013
Rated 2 out of 5 by Bigmo61 Pretty Tired
Cannot recommend this property. Overdue for a remodel. Restaurant very slow. Great location right at the airport.
November 26, 2013
Rated 4 out of 5 by KaBOOM Very close to airport and car rental lots.
Very clean and comfortable.
April 29, 2014
Rated 3 out of 5 by Cplanecaptcdr I was getting
I was getting used to the delicious cookies. But this time no cookies or grapes.
Your staff has been great.
September 13, 2012
Rated 1 out of 5 by Smelly The hotel was dirty
Room was dirty. Pillows smelled like smoke. When talked to front desk they didn't seem to care. Never going back.
February 28, 2013
Rated 5 out of 5 by TonyTucson LAX
Always enjoy staying here because of convenience of being close to LAX, more importantly the staff is excellent!
October 5, 2012
Rated 4 out of 5 by Maureen276 Great hotel and wonderful staff
Coming to this hotel is like coming home. Friendly and accomodating staff. Warm and comfortable environment.
May 5, 2013