Rated 3.6 out of 5 by 520
Rated 4 out of 5 by LukeandOlivia Nice for the Money
Everything was great except I couldn't seem to get the thermostat to go any lower in our room. I couldn't call someone in the middle of the night when we were sweating while my 2 babies were sleeping.
September 12, 2014
Rated 1 out of 5 by MickK I ended up at another hotel
Management is apparently cost cutting by turning off the air conditioning.
Upon opening the door to my room I was greeted by a wave of hot and humid air. The thermostat read 80 degrees. Fiddling with the thermostat didn't produce any cold air.
A call to the front desk resulted in an offer to "send someone up to look at the AC".
After being placed on hold for requesting a room with working AC I eventually gave up and returned to the front desk.
I asked the front desk staff if there was anything he could do to demonstrate that an 80 degree room was unacceptable to him as well. He chuckled, apologized and offered to leave a note for the manager.
Another front desk staff overhead this exchange and gave me free breakfast for my stay.
The replacement room was 74 degrees, but the WiFi didn't work.
Based on my previous interactions with Staff I concluded dealing with tech support would take longer than changing hotels.
I happily exchanged free breakfast for working internet and AC.
They were decent enough to cancel the reservation without charging me.
A staff member told me "That they need to turn on the air conditioning in the rooms at the end of the halls".
September 12, 2014
Rated 5 out of 5 by Starling924 Good stay
The staff were great and accomodations were pleasing.
September 11, 2014
Rated 4 out of 5 by WillieF Good for South Bay business travel
For business and proximity to LAX, the hotel is fine. Nothing else to do in the area, so you must have a car.
September 8, 2014
Rated 2 out of 5 by Mike200000000 This Hotel needs help....
Airconditioning broken for all 3 nights of my stay, TV channels not available, cleaning service left shampoo bottles in shower and never once replaced the coffee service
August 22, 2014
Rated 2 out of 5 by carrie26 Poor Service
The hotel room was fine, but the bill pushed under my door had a charge for the restaurant, which we hadn't used. When I called the front desk to point this out and have this corrected, I was told I would have to come down in person and prove it wasn't my signature on the restaurant bill! I came down to the front desk and dealt with a manager, who removed the charge after seeing my husband's and my passports, - but did comment mistrustfully that the signature looked a bit liked my husband's. (No it did not!!!) Hotels make mistakes from time to time on bills, but I have never had one before treat me as dishonest for pointing out THEIR mistake. I won't be back.
December 20, 2011
Rated 1 out of 5 by Supermom808 very disappointed
I stayed 2 nights at this Sheraton with 2 separate reservations. Upon checkin I notified the staff of this and he told me -no problem. The first night was fine except that my kids and i had to take a shower in 1-2 inches of water! I called guest services and a plumber was sent up within 30 minutes. He was very nice and even offered if he could not fix the problem would i be willing to move rooms. Thanksfully he was successful in fixing the stuck shower drain. The next day we left the hotel by 10 am. and made sure that our DO NOT DISTURB sign was not hanging on the door as i wanted new towels and paper supplies. When i returned to the room @6pm we were not able to get into the room. So i ended up having to recheck in with the front desk and get new keys. No problem even tho the clerk upon the first check in did not connect my two reservations together. Anyhow, when i got to my room, the room had not been cleaned. I called guest services to alert them and ask for someone to be sent up. He asked me at least 3 times if i am SURE i did not leave my Do Not Disturb Sign on my door. I said No, No and NO! After a long day all i wanted to do was be able to go to my room and relax. Since i didn't want to be there while they cleaned I went out again. I returned @10pm and guess what?! My room was still a mess! i don't think it is too much to ask for my room to be cleaned! i was so tired by then i called guest services and asked for some clean towels and paper goods to be sent up. Forget cleaning my room. This took 45 to 1 hour to arrive. I had to wake up very early the next morning and because of the incompetence of some people i had a crappy night with little sleep. I will never stay at this hotel again.I usually stay at a different hotel while in LA but chose this one because the price was cheaper and i had stayed at a starwood property this summer and had a fabulous experience. I travel a lot and i really don't expect much. All i want is things to work in my room and have my room cleaned daily. This was probably the worst experience at a hotel i have ever had. To make matters worse, no one ever apologized to me. All i got was accusations that I left my do not disturb sign on my door!
September 3, 2014